I was helped and understood by a lovely lady called Janine who is a Lettings and Administrator. Her service went well And above what my expectations were. Iâve been given a home to live in very quick... ãã£ãšèŠã
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Had a visit from David this morning about some building work i need doing and he went above and beyond in his explanation of what work required doing. Very pleasant guy and a credit to your company.
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I had some damp in my sonâs bedroom and heâs disabled so I rang them and the came within 2 hours! Carl from DMC came to assess and he was very professional. Unfortunately he couldnât do anything bu... ãã£ãšèŠã
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Julie, went above and beyond to put some order into my complicated accounts and my outstanding issues. Despite it being a bit of a challenge that would use up call time, she persevered and didn't tr... ãã£ãšèŠã
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Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
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Onward Homes, M21 7QY, Manchester, è±åœ
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
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Carl dmc very polite and done the jobâŠ
Carl dmc very polite and done the job he came to do thank you Carl
2026幎5æ12æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Really helpful and knowledgeable
Really helpful and knowledgeable. Also very polite and overall very happy with the experience.
2026幎5æ11æ¥
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Onward Homes ããã®åç
Hi,
Your positive review has truly brightened our day! Itâs wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.â¯
Kind regards,
Customer Service Team
Carl dmc
Carl dmc
Fantastic guy really polite did an amazing job. Kept me informed every step he did
Thankyou
2026幎5æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hello Leanne,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with Carl's service!
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Carl DMC is polite and friendlyâŠ
Carl DMC is polite and friendly individual very respectful and has done a perfect painting job, he has completely removed mould and took pride in his work! My ceiling looks brand new. Not only that he has raised concerns about my fans not working properly and flooring that is needing a replacement, I couldnât be happier with this job so give this man a bonus!
2026幎5æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with Carl's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Darren & dawn attended my propertyâŠ
Darren & dawn attended my property today to install a kitchen unit and do some plumbing work, they have done an amazing job, really happy with it, both very professional and perfectionists âºïž
Thanks guys âºïž
2026幎5æ7æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with Darren and Dawn's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Darren came to fix my bath panel and heâŠ
Darren came to fix my bath panel and he was absolutely lovely will definitely be asking for him every time was very nice and chatty had a good laugh with him ð
2026幎5æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with Darren's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Door lock repair
Very pleased with my repair Very experienced joiner went above and beyond a valuable asset to onward and a very pleasant member of staff. Thanks so much
2026幎5æ6æ¥
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Onward Homes ããã®åç
Hi Glen,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleague's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Had DarrenBu come to do a repair on myâŠ
Had DarrenBu come to do a repair on my bath taps today. He came out and fixed them and also spent time making sure the bath panel was fitted properly as the previous operative had left it in a mess. He was polite, friendly and a lovely guy. He also booked in the rest of the jobs that needed doing in the bathroom for me.
2026幎5æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Was friendly good service and done aâŠ
Was friendly good service and done a brilliant job on the window.
2026幎5æ5æ¥
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Onward Homes ããã®åç
Hi Gillian,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Michael
Michael, like majority of call centre people was very good, professional and helpful,the problem is, the back room staff, jobs take FOREVER,and it's excuse after excuse, we had a window fall out Nov 2023) yes two & half years ago, I've asked several times to get it painted, it's boarded up, and looks bloody awful, I've also got rotten windows, and was told I would probably get them next DECADE,but not apparently, they will be changed this year,no doubt it will probably be in the winter time, when it's the coldest wetest time. I see Onward picked the positive, from the review,and not a mention of fixing the communal stairwell window ( 2-5 years), ignore the faults.
2026幎5æ1æ¥
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Onward Homes ããã®åç
Hi Mr Griffiths,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Carl DMC was very friendly andâŠ
Carl DMC was very friendly and professional. He repaired the back room walls and painted. Was really pleasant and absolutely happy with the visit and work. ð
2026幎5æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi Jane,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Bathroom work
Started on time was told very clean workers very polite happy with work
2026幎5æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi Carl,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Mark was very pleasent went above andâŠ
Mark was very pleasent went above and beyond to help me get old repairs booked in that have been ignored and helped me get them booked in even though he wasnt even here for that we need more people like mark its nice to be nice had bad exsperience with rude workmen so nice to have a genuine nice person thankyou so much. Roxanne
2026幎5æ1æ¥
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Onward Homes ããã®åç
Hi,
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Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.â¯
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Yours sincerely,â¯
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Onward Homes
Very friendly and respectful and did aâŠ
Very friendly and respectful and did a very good job
2026幎5æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
The plumber Darren was very polite andâŠ
The plumber Darren was very polite and got the job fixed in no time at all. I've now got hot running water again.
2026幎5æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
The 5stars is all for Michael and hisâŠ
The 5stars is all for Michael and his effort in trying to resolve my problem. He was extremely helpful and did all he possible could. I think if he could have fixed the leaking pipe himself, he would have done so.
2026幎4æ30æ¥
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Onward Homes ããã®åç
Hi Zena,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleague Michaels service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Dan and Mick
Dan and Mick did an excellent job working. They were punctual, professional, and clearly knew their trade inside out. The quality of their work was top-notch, and they took the time to make sure everything was finished to a high standard. They also kept things tidy and were respectful of the space, which made the whole experience smooth and stress-free. I wouldnât hesitate to recommend them to anyone looking for reliable and skilled tradesmen.
2026幎4æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Plumber good
Plumber(Darren)was really good, had the job sorted out in no time at all
2026幎4æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Door fixture
Very lovely lady came to fix the door, job was efficiently in a reasonable amount of time. Very happy with the outcome.
2026幎4æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi Mary,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Disappointed
I moved into a new build in 2024 and I had a problem with the garden and a blocked manhole that contaminated and destroyed the grass for monthâs.
Iv have sent pictures off the grass it doesnât grow its just water logged it patches of mud.it was also reported the tree thatâs unstable the branches are scattered in the garden .I reported it to the build team before the sign off .
Itâs over a year later and no one has come to sort out the problem.I just want the garden repaired.
I read all the positive reviews below
2025幎5æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi Zither,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we need a little more information, so have sent a request for more details through Trust Pilot.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
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