I was helped and understood by a lovely lady called Janine who is a Lettings and Administrator. Her service went well And above what my expectations were. Iâve been given a home to live in very quick... ãã£ãšèŠã
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Had a visit from David this morning about some building work i need doing and he went above and beyond in his explanation of what work required doing. Very pleasant guy and a credit to your company.
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I had some damp in my sonâs bedroom and heâs disabled so I rang them and the came within 2 hours! Carl from DMC came to assess and he was very professional. Unfortunately he couldnât do anything bu... ãã£ãšèŠã
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Julie, went above and beyond to put some order into my complicated accounts and my outstanding issues. Despite it being a bit of a challenge that would use up call time, she persevered and didn't tr... ãã£ãšèŠã
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Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
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Onward Homes, M21 7QY, Manchester, è±åœ
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
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Robert came round to treat the mould inâŠ
Robert came round to treat the mould in my property he was very professional and explained how to keep mould at bay very friendly
2026幎5æ22æ¥
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Onward Homes ããã®åç
Good afternoon Mr Adam,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our Robert's service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Excellent customer service
The lady i spoke to on customer service went above and beyond to sort out my leaking extention roof. I cant remember her name. She was excellent.
Tues 19th may.
2026幎5æ19æ¥
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Onward Homes ããã®åç
Hello,
Thank you for taking the time to share your positive experience with us.
Weâre so pleased to hear that you were happy with our colleague's service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Mark from the mould team arrived onâŠ
Mark from the mould team arrived on time, he was very polite and well mannered
He carried out the work that was required ( spray and treat all the mould) he did an absolutely fantastic job from start to finish would very much be happy to have in my home again if the need to have more work done
2026幎5æ19æ¥
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Onward Homes ããã®åç
Hello Melissa,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our Mark's service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Window Seal
The sealant on the window had come away from the frame. The Onward operative (DawnH), had noticed the frame seal wasn't fully secured (I had noticed the sealant after I heard the recent strong winds coming through the edge of the window). The frame was fully inspected and filled with foam which will hopefully reduce the chances of the sealant coming away again (and the draughts). I was very thankful for the work (more than first realised on the surface) and help with a previous problem from the from the front door fitting too! Thank you for the attention to detail!
2026幎5æ18æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy Dawn's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Absolutely brilliant job so happy withâŠ
Absolutely brilliant job so happy with him thank you so much absolutely spot on
2026幎5æ18æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleague's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Mark from the mold team was very niceâŠ
Mark from the mold team was very nice and explained everything he did to fix the mold in my bathroom and it was a seamless positive experience :) and he was nice to my dogs
2026幎5æ18æ¥
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Onward Homes ããã®åç
Hello,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with Mark's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
The guys we're brilliant
The guys we're brilliant, Quick, efficient, an I would recommend them anytime, Super happy with the job the guys have done today, Left everything perfect ð
2026幎5æ15æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Was lucky to have my joineryâŠ
Was lucky to have my joinery appointment brought forward . Female joiner attended who was polite ,informative and took time to listen to my concerns. Completed a thorough check of the doors and made a temporary fit for purpose repair . Further appointment made by the joiner at the time of her visit for a inspection. Could not fault the service received from the joiner . Thank you Onward
2026幎5æ15æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Onward Homes ããã®åç
Hi,
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Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.â¯
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Yours sincerely,â¯
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Onward Homes
Carl dmc
Carl dmc. This guy is very polite and dilegent. His service was excellent. We are very satisfied with his job at home.
2026幎5æ14æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service,
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So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
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Yours sincerely,
Onward Homes
I spoke to a gentleman called MichaelâŠ
I spoke to a gentleman called Michael who was polite, professional and patient. He spent some time explaining how my central heating worked so I could get it back on. unfortunately I was unable to turn it back on. So he arranged for a Gas Engineer to come out to the property.
Excellent service. Pauline
2026幎5æ12æ¥
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Onward Homes ããã®åç
Hi,
Your kind words have truly made our day! Weâre thrilled to know that Michael was able to support you so well. Thank you for sharing your feedbackâit helps us continue to provide the best service possible.
Best regards,
Onward Homes
Ashley came out today and completed theâŠ
Ashley came out today and completed the Jobs I needed done, the door handle and windows! Was very fast and friendly thank you again Ashley
2026幎5æ13æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service,
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So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
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Yours sincerely,
Onward Homes
Staff are very helpful but systems leave a lot to be desired
I received a statement titled rent, but it actually was for service charge payments!
2026幎5æ13æ¥
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Onward Homes ããã®åç
Hi,
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Thank you for bringing this to our attention.
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We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we need a little more information, so have sent a request for more details through Trust Pilot.
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If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
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Yours sincerely,
Onward homes
Kelly is a star
Today I met Kelly from the Neighbourhood Lancashire East Team, I was extremely apprehensive before my appointment,I didn't need to be she put me at ease, was very professional, thorough and friendly. Thank you also to the lettings team, everyone involved have been super helpful and supportive. My flat is lovely and I can't wait to move in. I'm looking forward to the future thanks to onward.
2026幎5æ13æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Dawn has been an absolute pleasure
Dawn has been an absolute pleasure! All my glass windows needed refitting as the seals had blown but she fixed them no problem! Absolute pleasure
2026幎5æ13æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service,
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So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
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Yours sincerely,
Onward Homes
Happy.with.my..phone call.yesterday..
2026幎5æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleague's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Sincere thanks - Onward Homes
Contacted Onwardâs homes today for a boiler repair that needs repair for hot water
I spoke to Micheal via phone
Very pleasant chap and extra helpful
Within mins he had me an appointment booked and kept it all hassel free
I am really appreciative and wish to extend my sincere thanks to Micheal for his support, kindness and welcoming nature
What a lovely guy, as are all the staff from Onwards who I have dealt with
Thank you Michael, your a star
2026幎5æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hello,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.â¯
Yours sincerely,â¯
Onward Homes
Darren the plumber
Darren did a fab job! Honestly, Iâve had endless issues with the bathroom and heâs not only done an excellent job but it looks pristine.
In addition, his workspace was left clean and tidy and he was respectful. I donât usually like having strangers in the house (as a woman) but I felt safe and comfortable. Thanks for an amazing service, itâs much appreciated!
2026幎5æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hello
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with Darren's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Dawn has visited our property aâŠ
Dawn has visited our property a numerous of times. Sheâs very polite and friendly and gets on with her work which is always excellent done.
2026幎5æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Onward Homes ããã®åç
Hello,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with Dawn's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Tarn did a brilliant job at redoing myâŠ
Tarn did a brilliant job at redoing my door frame in my bathroom. It needed doing as the first attempt was unsuccessful (not by Tarn). He was professional and I am very pleased with his work. Hope I get him again if I ever need work doing. Thank you Maggie
2026幎5æ12æ¥
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Onward Homes ããã®åç
Hi,
Thank you for taking the time to share your positive experience with us. Weâre so pleased to hear that you were happy with our colleagues service,
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So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
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Yours sincerely,
Onward Homes
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