Orchard Home レビュー 

Orchard Home からの回答

2024年12月3日

Dear Customer,

Thank you for your kind words! We’re delighted to hear that your delivery was prompt and that communication with our driver met your expectations.

We strive to provide a seamless experience, and your feedback lets us know we’re on the right track. We look forward to serving you again soon!

Best regards,
The OH Team

Orchard Home からの回答

2024年11月11日

Thank you, Anthony, for taking the time to share your experience! We’re pleased to hear that you’re happy with the chair’s quality and our service. We’re sorry about the minor damage on arrival, but we’re glad we could resolve it promptly for you. We always strive to ensure every part of your experience with us is seamless, and it’s great to know we could meet your expectations.

Kind regards,
The OH Team

Orchard Home からの回答

2024年11月11日

Thank you, Marilyn! We’re delighted to hear that you’re happy with your furniture and that our service met your expectations. Knowing that the items matched your expectations from the website means a lot to us. We look forward to helping you again in the future!

Kind regards,
The OH Team

Orchard Home からの回答

2024年11月11日

Thank you for your kind words! We’re so glad to hear that your order arrived earlier than expected and that the delivery experience was top-notch. We’ll pass along your praise to our delivery team – they’ll be thrilled to hear it! We hope the item makes a wonderful Christmas gift, and we’re here if you need any further assistance.

Kind regards,
The OH Team

Orchard Home からの回答

2024年11月11日

Thank you, Chelsea! We’re so happy to hear that you’re pleased with the product quality, quick delivery, and our customer service. We’ll be sure to share your feedback with our delivery team as well – they’ll appreciate it! Thanks again for choosing us, and don’t hesitate to reach out if you need anything.

Kind regards,
The OH Team

Orchard Home からの回答

2024年11月6日

Thank you Zoe for those kind words. We aim to please and it was a pleasure to meet your expectations.

Kind regards
The OH team

Orchard Home からの回答

2024年11月5日

Dear Grant,

Thank you for your kind feedback and for choosing Orchard Home! We’re delighted to hear that you found our ordering process seamless and our product quality to your satisfaction.

We truly appreciate your comment regarding the delivery notice and will take it into consideration to improve our service further. Your experience is important to us, and we’re always aiming to refine our processes to meet the expectations of valued customers like you.

It’s wonderful to know you’d consider us again for future purchases. We look forward to welcoming you back soon!

Regards,
The OH Team

Orchard Home からの回答

2024年10月24日

Thank you, Param! We’re so happy you love the Gallo Champagne Sideboard. It’s wonderful to hear it’s made such a stunning addition to your space. We can’t wait to welcome you back again soon!

Best regards,
The OH Team

Orchard Home からの回答

2024年10月7日

Thank you for your feedback Nicola! We’re sorry to hear the product didn’t meet your expectations initially, but we’re glad we could resolve the issue. We appreciate your understanding and for pointing it out, which allowed us to improve the accuracy of one of our products for future customers. If you need anything else, don’t hesitate to reach out.

The OH team

Orchard Home からの回答

2024年10月2日

Thank you so much for your kind words, Layla! 😊 We’re thrilled to hear that the delivery process went smoothly and that you’re happy with the service and packaging. We look forward to welcoming you back again soon!

The OH Team 🌿

Orchard Home からの回答

2024年10月1日

Thank you so much for your feedback, Natalie! We’re thrilled to hear you’re pleased with our service and products. Your satisfaction is our top priority, and we’re always here to help if you need anything else. We look forward to serving you again soon!

The OH team

Orchard Home からの回答

2024年9月25日

Hello Pauline

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re pleased with your purchase and that the delivery was quick and pleasant. It’s always great to know that our team provided a lovely experience.

We truly appreciate your support and look forward to welcoming you back for future shopping! If you need anything, don’t hesitate to reach out.

Warm regards,
The OH team

Orchard Home からの回答

2024年9月25日

Dear Donna,

Thank you so much for your kind words! We’re thrilled to hear that your delivery went smoothly and that you’re delighted with your purchase. It’s wonderful to know that our delivery team provided such excellent service.

If you need anything else in the future, don’t hesitate to reach out. Enjoy your new item, and we look forward to serving you again!

Warm regards,
The OH team

Orchard Home からの回答

2024年9月25日

Dear Deborah,

Thank you for your feedback, and we sincerely apologize for the delay you’ve experienced. As per our recent email communication, it appears that our responses may have been directed to your junk or spam folder.

We’re pleased to confirm that we have now received confirmation regarding your order, and it is being processed for prompt delivery. Should you have any further questions, please don’t hesitate to reach out, and we’ll be happy to assist.

Thank you for your patience and understanding.

Warm regards,
The OH team

Orchard Home からの回答

2024年9月11日

Thank you for your positive feedback! We’re thrilled to hear that you found our site easy to use and appreciated being kept up to date on your order. Ensuring a smooth and transparent shopping experience is important to us, and we're glad that it worked well for you.

Orchard Home からの回答

2024年9月11日

Thank you for your feedback, and we truly apologize for the inconvenience caused by the incorrect parts. We recognize the stress this may have created, and we worked to correct the issue and send out the correct items as quickly as possible. We're glad that in the end, we were able to get this resolved and achieve a positive outcome for you. While we couldn't meet every request, we appreciate your understanding and will use this as an opportunity to improve our service. Thank you for your patience.

Orchard Home からの回答

2024年9月11日

Thank you for your review, Simon! We're glad to hear you found our furniture solid and a good value for money. We take pride in offering both quality and affordability, and your feedback confirms we’re on the right track. Thanks again for choosing us!

The OH Team

Orchard Home からの回答

2024年9月11日

Thank you for your lovely review, Andrea! We're delighted to hear that you had an excellent experience with our service and are enjoying your beautiful new product. Your satisfaction means a lot to us!

The OH Team

Orchard Home からの回答

2024年8月23日 に更新

Unfortunately, and regretfully a mix up occurred in courier transit that resulted in you receiving 1 wrong box out of 4. Upon receiving your email about the issue our team replied within 15mins to firstly apologise for the error and to offer a reasonable resolution of having the incorrect box swapped over for you. Original delivery was made within 2 working days of you placing your order with us. We agreed to have this delivery expedited so that delivery would fall within 10 working days of you first placing your order so that our lead time as promised on site was still honored.

The emails received in response were aggressive despite our best efforts to resolve the issue promptly and professionally. Demands were made for us to pay an incredibly unreasonable amount for 3rd party handyman services of £600 for what is a half hr assembly job with a total of 12 bolts needing fastened. We did not say you had to pay the handyman, this is an agreement between you and a 3rd party, if he has requested you pay for a service he did not provide which was already at a highly inflated rate you must address that with him.
Further demand was made to keep a £400 mirror that was delivered to you incorrectly. Demands were then reinforced by threats to leave negative reviews and comments on your influencer status social media pages.

We as a company are happy to hold our hands up when a mistake has been made and work with customers to resolve in the quickest and most appropriate way. We value customer feedback and take all reviews extremely seriously but when they are weaponised by customers to demand unreasonable requests it is extremely disappointing particularly for a small family run business like ours. We have agreed to resolve the issue and will continue do so in a timely manner working within our terms of service and your consumer rights.

Orchard Home からの回答

2024年8月13日

Dear Angelika,

Thank you so much for your honest and detailed review. We're thrilled to hear that you're enjoying your new corner sofa and that it meets your comfort and quality expectations. We apologize for the communication issues you experienced with the delivery. We understand how important timely updates are, especially with a little one at home. Your feedback is invaluable, and we’ll work on improving our communication process to ensure a smoother experience in the future.

Thank you for choosing OH, and we hope you continue to enjoy your sofa!

Best regards,
The OH Team