FurniComp レビュー 

FurniComp からの回答

2026年10月5日

Hi Oyin,

Thank you so much for your 5-star review!

We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.

We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.

Kind regards,

Customer Support Team
FurniComp Ltd

FurniComp からの回答

2026年10月5日

Hi Amarachi,

We’re sorry to hear that you’ve been disappointed with the service and, in particular, the communication regarding your replacement mirror.

We completely understand your frustration, especially as you agreed to the replacement and have been waiting for this to be resolved. The replacement part has been ordered for you. Unfortunately, the factory responsible for producing the replacement was closed for its annual summer shutdown and only reopened in September, which significantly delayed the process.

That said, we accept that we should have kept you better informed throughout, and we apologise for the lack of updates. We appreciate your patience and assure you that your replacement is being followed up now that the factory has reopened.

Thank you for your patience and for bringing this to our attention.

FurniComp からの回答

2026年10月5日

Hi Frank,

We’re sorry to hear that you’ve been disappointed with the service and, in particular, the communication regarding your replacement mirror.

We completely understand your frustration, especially as you agreed to the replacement and have been waiting for this to be resolved. The replacement part has been ordered for you. Unfortunately, the factory responsible for producing the replacement was closed for its annual summer shutdown and only reopened in September, which significantly delayed the process.

That said, we accept that we should have kept you better informed throughout, and we apologise for the lack of updates. We appreciate your patience and assure you that your replacement is being followed up now that the factory has reopened.

Thank you for your patience and for bringing this to our attention.

FurniComp からの回答

2026年10月5日

Hi Julie,

Thank you so much for your positive review!

We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.

We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.

Kind regards,

Customer Support Team
FurniComp Ltd

FurniComp からの回答

2026年10月5日

Hi Ming Majoe,

Thank you so much for your positive review!

We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.

We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.

Kind regards,

Customer Support Team
FurniComp Ltd

FurniComp からの回答

2026年10月5日

Hi Jude,

We’re sorry to hear that you were unhappy with your experience.

For clarity, the item was delivered at the beginning of June, and the first notification we received regarding any alleged fault was in July, after the item had already been assembled and in use for over a month.

Our terms require any damage or issues to be reported within 14 days of delivery, and any damage to be reported before assembly. This is important as, once an item has been assembled and used for an extended period, we are unable to determine whether an issue was present upon delivery or occurred during assembly or use.

Despite this, we did not simply dismiss your concerns. We offered to review photographs of the issues and, where appropriate, provide brand-new replacement parts from our stock of spare components to resolve the problem.

We understand that you were seeking a full refund, but given the circumstances and the length of time the item had been assembled and in use before the issue was reported, a full refund was not something we were able to offer.

We remain happy to assist with replacement parts where the reported issue can be identified and resolved in this way.

FurniComp からの回答

2026年10月5日

Hi Mrs Whitney Hall,

We’re sorry to hear that you were disappointed with your order.

We would, however, have appreciated the opportunity to address the concerns raised in this review. We have no record of being contacted regarding a broken drawer or any other issue with the quality of the product, so unfortunately we were not given the opportunity to investigate the problem or offer a replacement part or other appropriate resolution.

We understand that delivery took longer than expected and appreciate that delays can be frustrating. However, regarding the alleged damage to the drawer, had we been contacted, we would have been more than happy to look into this and assist with resolving it.

We take feedback regarding the quality of our products seriously and always encourage customers to contact our customer service team if they experience any issue. Our aim is to resolve problems wherever possible, but we do need to be made aware of them first.

FurniComp からの回答

2026年10月5日

Hi Dannielle,

We are sorry that you feel you had a poor experience, however, we do feel it is important to clarify some of the points raised in this review for the benefit of anyone reading it.

The order was placed on 18 August and was delivered within 7 working days. There was a delay while the parcel was with DHL, which was outside of our control. The delivery progress was communicated to you, and every email you sent to us was responded to promptly with an honest update based on the information available to us at the time.

Upon receiving photographs of the damage, we offered several options to replace the affected panel so that you could have a complete, perfect-condition product. These options were declined, and you instead requested to return the item for a full refund, which we agreed to.

With regard to the collection, you requested the return on a Friday, and we explained that collection could only be arranged from the following working day onwards. DHL did not confirm the collection until Monday, which was communicated to you. Once the collection was confirmed, the necessary instructions were provided. When you advised that you did not have access to a printer, we confirmed that the driver would provide the required label and that you did not need to print one yourself.

We also attempted to resolve matters directly by telephone because it was clear that you were unhappy with the situation. Our intention was to listen to your concerns, explain the position and bring the matter to a satisfactory conclusion. Unfortunately, the conversation did not allow us to fully explain the circumstances, as the call ended while we were still speaking.

Despite the various solutions offered, we ultimately agreed to your requested return and processed your refund. The item was subsequently collected.

We therefore strongly disagree with the suggestion that we lied, deliberately avoided responsibility or failed to communicate. While we accept that the experience was frustrating, we responded to your correspondence promptly, provided the information available to us honestly, offered replacement solutions, agreed to the requested return and processed the refund.

We are always willing to accept genuine criticism where we have fallen short, but we believe it is important that the circumstances are represented accurately.

FurniComp からの回答

2026年10月5日

Hi,

Thank you for your feedback. We’re pleased to hear that you found our customer service team helpful and that you felt we were fair in trying to resolve the issues you raised.

We are, however, disappointed to see the comments regarding the wardrobe and assembly, particularly as the photographs provided to us showed that key parts of the wardrobe had been assembled incorrectly. For example, the backboard had been fitted the wrong way around, and the supplied fittings required to secure the backboard had not been used correctly.

We appreciate that assembling a large wardrobe can take time, but when parts are fitted incorrectly, this can understandably make the assembly process considerably more difficult and time-consuming.

Throughout the process, our team responded promptly to your queries, provided guidance based on the photographs and offered assistance to reach a fair resolution. We’re sorry that your overall assembly experience was not what you expected, but we believe it is important to clarify that some of the difficulties encountered were related to the way the wardrobe had been assembled rather than an issue with the product itself.

We nevertheless appreciate your feedback regarding the instructions and will take this into consideration as we continue to improve our products and customer experience.

FurniComp からの回答

2026年10月5日

Hi Kade,

Thank you so much for your 5-star review!

We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.

We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.

Kind regards,

Customer Support Team
FurniComp Ltd

FurniComp からの回答

2026年10月5日

Hi Roisin,

Thank you for your feedback. We appreciate that you were disappointed with your experience, however, we feel it is important to provide some context for anyone reading this review.

The broken sink was reported to us and, as acknowledged in the review, we arranged for a replacement. We have also responded to the other concerns raised and have attempted to assist throughout.

Regarding the warping, we carefully reviewed the photographs provided. The damage shown is concentrated specifically in areas most exposed to water and splashing. Based on the nature and location of the damage, our assessment was that this was consistent with excessive or prolonged exposure to water, rather than evidence of a manufacturing fault.

This is also supported by our experience with this particular product. We have been selling this range for approximately 3–4 years and have received only one previous report of comparable damage, which occurred after approximately one year of use. We have therefore not seen a wider pattern of this issue that would indicate a general product or manufacturing defect.

We also have direct knowledge of the product and its construction, having visited the factory and discussed the product’s durability and suitability for bathroom environments with the manufacturer. Our response was based on this experience, together with the photographs provided and our customer feedback over several years. It was not intended to dismiss your concerns or shift blame.

The product listing also clearly states:

“NOTICE: This Unit is Water Resistant, Not Waterproof! It is recommended to wipe all spillages and splashes. Failure to do so may reduce the life span of the product.”

We appreciate that a bathroom unit will naturally encounter moisture, but water-resistant materials still require reasonable care, particularly around areas exposed to repeated splashing.

We are sorry that you were unhappy with the outcome, but we do not believe it would be accurate to suggest that the product is generally “not fit for purpose” or of poor build quality based on this individual case. Our experience over several years and the feedback from our customers does not support that conclusion.

We will always take genuine product concerns seriously and investigate them on their individual circumstances, as we have done here.