P.C. Richard & Son レビュー 

Had an issue with my washing machine from P.C. Richard. I was on year 9 of a ten year extended warranty. The machine gave out and the repair person said it would cost more to fix the machine than what I paid for it. But they wanted to fix it anyway. After 3 weeks of waiting I finally called the corporate office. Within a few hours they issued a credit to my PC Richard for the original price of the washer. P.C. Richard stood behind their product and backed up their long standing reputation as a company for the people. Thank you P.C. Richard.

Today I met with a professional worker at PC Richard’s in the Bronx ,Dalton was exceptional. He helped us with all our appliance needs. His knowledge and professionalism were outstanding. Thank you Dalton for all you help. We will be back for the washer and dryer. 🥰

The sales rep I had, (Amir) was very helpful. He showed me various brands for the stove I was looking for. He was extremely knowledgable about all the different features. He was extremely friendly.

Worst experience ever. I bought a 85 TV during Black Friday, and a broke box was delivered.
I lost the Black Friday prices, and the opportunity to save some money, because PC Richard does not have this item on stock anymore.
And I need to wait 5 days to get an answer from the client service.

I will never ever buy in PC Richard. We buy a fridge and stove. The fridge show sign of damage three days after connect. The stove just exploded today after less than three years.

Bought a high-end washing machine from P.C. Richard & Son and paid extra for their extended warranty. When it stopped working, I was told it would take about a month to repair. No temporary solution, no urgency, just a long wait with no washer despite paying for their protection plan. Really disappointed in how little value the warranty actually provides. Needless to say I won't be shopping with PC Richard anymore.

I absolutely agree with other reviews. Customer Service is non-existent. They are rude on the call an hung up on me. They do not service items they sold (!) but you do not have the account or invoice number.
I will never buy from this company again.

Dave Was excellent. I am handicapped and bed ridden. I gave Dave the model number from my Maytag that I previously purchased at PC Richards. Dave searched his computer and found a Washer comp able to my previous washer. We completed the transaction over the phone. Dave is empathic, knowledgeable, kind, personable and professional. I would recommend him highly. He is an asset to your Nixon Dr Location in Mount Laurel. Thank you Dave for making a difficult situation, in which I cannot walk very enjoyable and smooth over the phone. I hope Dave and all the staff at PC Richards and their families a very Happy Thanksgiving and a safe Holiday Season. Thanks again for time, assistance, patience & empathy making a shopping experience very easy.

DO NOT BUY FROM OC RICHARD!

SCAM ALERT😂
U buy the extended warranty and they jerk you around with no answers, won’t return calls, ordering parts that are never avail and blame other people for their incompetence.

Bad bad service here. Samsung and LD fridge, both, died under 2 years.

Going to Costco for better treatment.

Bought a GE range three months ago and one of the burners stopped working. Took two weeks for their repair guy to come out in meantime I told them exactly what the problem was. Repairman showed up two hours late, looked at the range for a minute and then said, “you’re right, see you in two weeks with the part,” and then left.

Chris Lentz helped my with my purchase and I found him very knowledgeable and professional. I will go to him when I purchase another item..

Washer broke down and needed a new one. Purchased a Speed Queen at around 3 pm and 19 hours later, the new washer was in my kitchen. The "next day" delivery was the biggest reason I chose to go with PCR&S and a signature was required upon delivery. Signatures should be a minimum for every large purchase, I once bought a tv from another store "BB" and the tv was left in the lobby while I was at work; infuriating . The billing was easy as well as I paid with Apple Pay and didn't need to do any filling out my name, address and things of that nature. They gave me a window for the delivery and called 5 minutes before they arrived. Smooth Communication; Hassle Free:

Is it your company’s policy to take advantage of disabled, elderly women—pressuring them into predatory credit card contracts with over 30% interest rates when they clearly intended to pay in cash?

An 83-year-old disabled woman, seeking only to purchase a simple window air conditioning unit, was subjected to unconscionable high-pressure tactics by your representatives. Instead of a straightforward cash transaction, she was coerced into signing for an unnecessary, exploitative line of credit.

Not only was she sold an egregiously overpriced unit, but she was also charged $150 for an “installation” that took no more than five minutes. This is not a misunderstanding; this is predatory conduct that borders on elder financial abuse.

Your business practices raise serious ethical and legal concerns. Targeting seniors with deceptive sales tactics, excessive fees, and unnecessary financing arrangements is appalling. If this is not your official company policy, then you have rogue employees acting under your name—yet the result for the consumer is the same: exploitation.

Potential customers should be warned: if this company would treat a disabled 83-year-old woman this way, do you think they will treat you fairly?

I urge all consumers to exercise extreme caution before doing business here. And I urge your company to immediately review and rectify these practices before further regulatory and legal scrutiny finds its way to your doorstep.

Making returns here are at most impossible but on their website they advertise it like returns aren't a hassle. I reached out to them through email to see if I can ship back my items to make it easier for me because I wouldn't be available to do an instore return. They declined the return because it was originally an order for pick up and their excuse was they can't accept because of store inventory. They said that I can go to any of their 66 store location to do an instore return. I went into one of Their store locations to make a return. The instore customer representative opened the brand new items and also rejected my return then said they don't accept electronic returns. So I reached out to customer service through the phone to confirm if it's true when their online policy mentions they accept all electronics as long as they aren't opened and used. After waiting to get a hold of a phone representative while explaining my current situation customer representative hung up on me saying to take it up with a manager. Now I have an open items that can no longer can be returned.

I would give them zero stars.
Refrigerator arrived in the truck laying down as you are not supposed to lay refrigerators down. If you do this for a period of time you are not supposed to turn them on for 24 hours.
They were not properly equipped to make the delivery did not have shoulder, harnesses to pick up the refrigerator so they took the entire refrigerator apart to make it lighter doors drawers. Everything as it did fit through the front door they still took it apart. I talked to the supervisor and he insisted that's how they did it. When they put the doors together, the refrigerator did not function properly doors did not close right drawer did not close right had Repair come back to fix unsuccessfully
Do yourself a favor do not buy from this chain.

I had a faulty icemaker although they came to repair 5 times to no avail .It just stopped working all together. S o we went to Norwalk store and put a fridge on hold just in case ,we picked one with out we were treated very nicely, finding a sale going on we picked one with any other fees except for the warranty Carlo, and Gary helped us .Another customer service person her name saniya also was very helpful and very nice .Thank you the code on my receipt is SYZCP953-BQRQ

I ordered, and paid, $13,022 on May 20th, 2025 for a refrigerator and microwave. Until this week nearly mid September, (when I finally stopped being nice and made a fuss) I started to receive my goods & services that were missing. Withholding that for nearly 4months after taking so much of my money is theft. (I already spoke with police and plan to file criminal charges against the managers and associates I worked with at my local precinct)

The refrigerator was delivered early July but was improperly installed. (And they advertise that they get it right the first time… NOPE). Those installers also left my apartment a MESS. Moved a couch which required two of the men to move and then left it for me to move back myself. They rolled up my carpets and left them in the middle of the living room and I tripped and fell and bruised my face (I have pictures for the criminal investigation)

The sales associate, Silvio Scortez sent another PC Richard installer, who did not fix it. He claimed it was because the water wasn’t on, but that made no sense because all the other appliances linked to it had water and some water does come out. So we got a representative of the manufacturer to come, and he independently verified that the refrigerator is fine, it was improperly installed and of course the water is on. So Silvio sent another set of installers, they were still unsuccessful. Those guys claimed it was the temperature of the water which is an even more absurd reason and anyone with basic science knowledge knows that’s not true. It has been left there since July. As of mid September now.

My microwave was attempted to be delivered on July 17th (note: two months after they happily processed my thousands of dollars that could have been accruing interest in a bank account). It did not fit, I wanted them to leave it anyway, but the installers took the microwave with them. The manager, Joseph Graves, claimed I told them to take it but that is false and slander putting words in my mouth, I would have never signed off on that, and I didn’t. I called over and over again, sent multiple unanswered emails but Silvio and the managers (Joseph Graves, William Campbell, Bill) at the Manhattan Chelsea store ignored me and essentially ghosted me. (I obviously have timestamped emails and phone calls with time duration to show they were unanswered)

Haven’t we learned by 2025 that you can’t lie about things that are timestamped? They are making it out to be my fault and I am flabbergasted by the flagrant gaslighting by these men.

I also want to side note that in late May I took a day off of work (and lost pay) so that PC Richard installers could come do measurements and verify everything is okay and will fit. They checked off that YES it WOULD fit and everything was fine. I have the documents that literally say this and the owner does NOT need to make changes. Then of course on July 17th they blamed me. I have email proof of me showing Silvio all of the documents but he did not care. Nevertheless, I played nice, after July 17th I made the changes right away. I tried to tell Silvio this, however, as mentioned, he stopped responding to me. No signs of life. Ghosted with my microwave.

Exasperated, on Monday (9/8/25) I sent an angry email to the managers, filed complaints with the Better Business Bureau and a few other NY consumer fraud complaint agencies, and FINALLY got some responses. Silvio and Joesph magically remembered I existed. After much, much, much back and forth. I received the microwave on 9/10. Still not properly installed but at this point I’d soo much rather do that quick easy fix myself. Home renovations 101. Not sure why they charge an installation fee if their installers can’t actually install?

As of right now, the refrigerator is still not fixed. I have received zero compensation for these unprofessional negligent mistakes. I feel that taking my money on May 20th when it could have been in the bank and used elsewhere and holding my goods & services was inexcusable and I want a refund for the damages. I lost wages for ALL of the appointments I had to stay home for.

Today the manager Joseph suggested that he set up a time for them to come and remove all of the appliances so they can give me my money back. Sounds a lot like a scared bully school boy trying to leave my home with my refrigerator. Wild. You want this guy managing a store throwing out solutions like that?

Overall, this has been incredibly distressing from a company I admired literally from my fond childhood memories. This is not even close to being in line with your slogan of honesty, integrity, and reliability. In fact my consumer fraud reports were partly for false advertisement due to this and faulty installations. I lost time from my job in public service and I am appalled by how I was treated.

Our salesman, Jay, is always friendly and helpful. It ends there. The manager, let's call him Steve, is a very unprofessional and rude individual. The delivery of my BBQ was 3 hours late of the window. No call. Drivers finally got here and were rude and unfriendly. I tipped them anyway because the store probably put too many deliveries on the truck. Called the store a few times and was told youre next youre next. Two hours later they finally showed, Called the speak to the manager and after holding forever finally he gets on and not only isn't he apologetic, he is dismissive and rude and finally hung up on me. I like to buy local and have bought several high ticket items but they are officially off my list.

Purchased front load new washer and dryer both units with pedestal. Day before delivery we received notification, that after 8pm, they going to give us 3 hours window. they never did. Today they delivered washer and dryer, but without pedestals. Driver told us, that pedestals are on the back order, so they installed machines without pedestal and left. Half an hour later second track pulled in and delivered pedestals. After we called the store, they schedule pedestal installation two days later. What a mess. Stay as far as you can from this store.

Review for Bosch Dryer and Customer Service by Shakhnoza Bentzinger

I am extremely disappointed with both the Bosch dryer I purchased and the customer service I have received. After investing in an eight-year extended warranty through P.C. Richard, my Bosch dryer stopped working just a few months in. For the past two months, I’ve been dealing with a complete nightmare of service delays and unprofessional behavior.

The technician from Bosch, named Paul, initially refused to come unless I, Shakhnoza Bentzinger, was personally home to pay him, despite my extended warranty covering all costs. When I explained my nanny would be there, he canceled the appointment outright. Only after intervention from P.C. Richard did he arrive, and when he did, he was rude, arrogant, and dismissive. Worse, he didn’t even fix the dryer.

Now I’m waiting on another technician, and I have been without a working machine for almost two months. This level of customer service is absolutely unacceptable. If you’re considering Bosch, be warned that their warranty service can be a nightmare. I hope they improve, but based on my experience, it’s been a frustrating ordeal.