Peakperformance レビュー 

Peakperformance からの回答

1日前

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you experienced an issue with your Shell Bib Pants after only a 2 uses, and we understand how disappointing this must have been.

Our warranty covers issues related to the quality of the materials or production. Damage caused by external factors, such as tears, abrasion or snagging during use, is unfortunately not covered under our warranty. That said, we are always happy to assist where we can, which is why we offered spare fabric to help facilitate a repair.

Our shell pants are designed as high-functionality technical garments, combining waterproof and windproof protection with breathability and freedom of movement. They are engineered to perform in demanding outdoor conditions while remaining lightweight, packable and comfortable to move in. However, while the fabrics and membranes are designed for high performance, they are not indestructible and can still be damaged by external forces, such as sharp metal ski edges.

We’re also sorry to hear that you felt we were not interested in helping. We always want to find the best possible solution for our customers and are happy to assist with repairs by providing repair materials and spare parts free of charge whenever possible. In this case, we have sent you the required fabric to the UK and would recommend having the pants repaired by a local tailor.
Best regards, Peak Performance

Peakperformance からの回答

1日前

Hi Louise,

Thank you for taking the time to share your experience. We’re truly sorry to hear that the pants were damaged after such a short time, and we understand how disappointing and frustrating this must have been.

The pants are made with HIPE®, a well-tested technical technology developed to provide high performance, including waterproofing, wind protection, breathability, freedom of movement and packability. While these materials are designed to perform in demanding outdoor conditions, they are not indestructible and can unfortunately still be damaged by external factors during use.

We carefully assess each product issue based on the information and photos available. Our warranty covers quality- and production-related issues, while damage caused by external factors is not covered.

That said, we always want to find the best possible solution for our customers. Where possible, we provide repair materials and spare parts free of charge, and we can also recommend trusted local tailors who are experienced in repairing technical garments.

We genuinely want our products to last and to accompany you on many adventures and trips ahead, and we’re happy to support you in getting your pants back in use.

Peakperformance からの回答

1日前

Hi, Thank you for your review. We’re sorry to hear about the delay with your return and refund.

Once a return has been processed at our warehouse, refunds are automatically issued within 4 days.

If your return package is delayed, appears to be stuck or lost in transit, please always feel welcome to contact our customer service team. We’re happy to look into the status of the shipment or payment and, when necessary, start an investigation with the carrier.

In this case, the return shipment was delayed/lost in transit, and we were only made aware of the issue when you contacted our customer service team.

Our customer service team can be reached via chat, phone, or through the contact form on our website, which can be found in the footer. We’re always happy to help and find a solution as quickly as possible.

Peakperformance からの回答

2026年8月11日

Hi, based on the details provided, it appears that this review may have been intended for a different company.

We do not sell filters, and the order details mentioned in your review do not correspond to our business. Unfortunately, we therefore cannot assist with the issue described.

Please check the company name and order details to make sure your review has been posted to the correct business.

Thank you for your understanding.

Peakperformance からの回答

2026年8月11日

Hi, it seems that this review has been posted for the wrong company. We do not sell any sleeping bags, and the product and circumstances mentioned in your review are not related to our business.

We’re sorry to hear about the experience described in your review but we kindly ask you to check the company name and, if the review was posted here by mistake, to update or remove it.

Thank you for your understanding.

Peakperformance からの回答

2026年8月11日

Hi Jesper, Thank you for sharing your feedback. We’re sorry that your order was cancelled.

Our stock levels can change very quickly, particularly during sale periods when demand is significantly higher and popular items can sell out within a short time. As we ship all orders from a single warehouse, there can unfortunately be situations where an item appears available when an order is placed but is no longer available when the order reaches the final processing stage.

We understand how disappointing this is and we sincerely apologise for the inconvenience caused. We are continuously working to improve our stock availability and ordering processes to reduce the likelihood of this happening.

Peakperformance からの回答

2026年8月11日

Hi Valerie, Thank you so much for your wonderful feedback! We’re delighted to hear that you and your family have been enjoying your Peak Performance products over the years.
We’re also very happy to hear that you’ve had positive experiences with our delivery and returns process.

Thank you for choosing Peak Performance and for sharing your experience with us. We truly appreciate your support!

Peakperformance からの回答

2026年8月11日

Thank you for your feedback. We understand how disappointing it is when an order does not appear to arrive as expected.

In situations like this, we carefully review the available information from our warehouse documentation and the shipment process. Based on the evidence available in this case, our records show that the order was processed and dispatched in full.

We understand that this may not be the outcome you were hoping for, but we are unfortunately unable to issue a refund or replacement where the available evidence does not support that an item was missing from the shipment.

Peakperformance からの回答

2026年8月11日

We’re delighted to hear that you had such a positive experience! However, as we do not offer laser treatments or similar services, it seems that this review may have been intended for another service or company.

We kindly ask you to check the business name and update your review if it was posted here by mistake. Thank you!

Peakperformance からの回答

2026年4月22日

Hi there,

thank you for your feedback. It seems this review may have been intended for another company, as we only sell outdoor apparel and do not offer supplement products.

If this was a mix-up, we’d appreciate it if you could update your review.

Thank you for your understanding.

Peakperformance からの回答

2026年4月22日

Hi Georges, thank you for taking the time to share your feedback. We’re sorry to hear about your experience, however it seems that your review may have been intended for a different company.

We specialize in outdoor apparel and do not sell any nutrition or supplement products. It’s possible that there has been a mix-up.

If you believe your review was meant for another business, we kindly ask you to double-check and update it if needed. Of course, if your feedback does relate to an experience with us, please don’t hesitate to reach out. We’d be happy to look into it and assist you further.

Thank you for your understanding.

Peakperformance からの回答

2026年4月22日

Hi Lukas, thank you for taking the time to share your feedback.

All returned items are assessed upon arrival. While trying items on at home is of course expected, if a product shows signs such as stains, dirt, a strong smell, it is considered used and cannot be accepted for a refund. In such cases, the items can no longer be resold and unfortunately have to be discarded.

In your case, the return did not meet our return policy requirements, which is why the jacket, due to visible stains, was sent back to you along with all personal belongings, sunglasses and medication left in the pockets.

We understand this may be disappointing and appreciate you taking the time to share your feedback.

Peakperformance からの回答

2026年3月17日

Thank you for your feedback. You can always check the status of your package using the tracking link you received.

Our customer service team is always happy to assist and is available via phone, chat, or the contact form on our website. Response times are usually within 24 hours on weekdays, and support is available instantly via chat or phone during operating hours.

Peakperformance からの回答

2026年3月17日 に更新

Thank you very much for your feedback. We sincerely apologize for the delay in processing your refund.

As we informed you by email, a claim was opened through PayPal, which caused the refund to be temporarily blocked. We shared all relevant details from our system with you by email. Please note that we processed the refund on our side on February 11th, as previously communicated.

Thank you again for your feedback; it is very valuable and helps us continue to improve our service.

Peakperformance からの回答

2026年3月17日

Hi JK,
We’re very sorry to hear about your experience and that the jacket did not meet your expectations.

What you describe regarding the fabric wear and down leakage is certainly not the experience we want our customers to have. We also understand how frustrating it must have been to go through multiple steps with our customer service and then receive a response that did not adequately address your concern. For that, we sincerely apologize.

We do ask for photos and product details to ensure we can properly evaluate each request. The product number helps us determine the age of the garment, identify any potential quality issues, and check the availability of spare fabric or replacement parts.

While the outer fabrics used in our jackets are carefully selected to balance durability and comfort, they should still withstand normal wear.

Thank you for bringing this to our attention.

Peakperformance からの回答

2026年3月17日

Hi Christopher,

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.

However, we have not been able to locate any record of your order or prior contact with our customer service team based on the information available. We would very much like to look into this further and understand what may have happened.

Please feel free to reach out to us directly with your order details so we can assist you and work towards a resolution.

Your feedback is important to us, and we are always striving to improve both our products and our customer experience.

Peakperformance からの回答

2026年3月17日

We’re very sorry to hear about your experience and that your Helium jacket did not meet your expectations.

At Peak Performance, we always aim to create garments that are durable and designed to accompany you on many outdoor adventures. The Helium range has been part of our collection for over 10 years and is specifically developed as an extremely lightweight down series. The jacket is highly packable and weighs around 300–400 grams. It is made from a lightweight, windproof ripstop fabric that also repels light rain, offering a carefully considered balance between low weight and durability.

However, due to its lightweight construction, the fabric is not indestructible. When exposed to external forces, damage such as tearing can unfortunately occur.

We understand how disappointing this is, especially when the jacket is fairly new. While we do offer spare fabric free of charge to support repairs, damage that is not caused by a material or production fault is not covered under warranty.
That said, we take your feedback seriously and appreciate you sharing your experience.

Peakperformance からの回答

2026年2月9日

Thank you for your feedback. We are very sorry to hear about your experience. At the moment, we are experiencing delays with returns due to carriers. Please be assured that we are working hard to resolve this as quickly as possible.

If the delay is related to the payment of your refund transaction, we kindly ask you to reach out to our customer service team directly so we can assist you immediately.

We sincerely apologize for the inconvenience and truly appreciate your patience as we continue to improve our processes.