Piglet's Pantry レビュー 

1,022
•
TrustScore 5段階評価の3.5

3.7

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5つ星のうち3の評価

Always found my orders are great. I received mine on time but the packaging had been damaged which impacted on 2 cakes sadly. The joy of opening as usual to see the items as shown on your web site di... もっと見る

5つ星のうち4の評価

All the food was v v fresh and delicious and tasty to eat. The lemon drizzle cake is to die for. My afternoon tea box didnt arrive until 5.30 which was disappointing. If you want your tea served... もっと見る

5つ星のうち1の評価

Tried to order an afternoon tea for my parents several times as they received a voucher. It would not go through. Could not find any contact details to get support. The voucher was for £40 and the aft... もっと見る

5つ星のうち5の評価

won a red letter day afternoon tea in a raffle organised by Shepherds Port BAR for NARS . decided to have one to home that we could enjoy on a weekend away. the 1st delivery failed from DPD. the cus... もっと見る

企業情報

  1. パン屋
  2. ・
  3. 卸売パン屋
  4. 仕出し飲食料品の提供業者
  5. 食品製造業者

当該企業による記述

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

1022件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 36%に回答しています

通常2週間以内に回答

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3.7

すべてのレビュー

(1,022)

過去12か月のレビュー数: 118件

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5つ星のうち5の評価

Afternoon Tea

Had a lovely afternoon tea at home with family from Piglets Pantry. The food was very good quality and very tasty indeed. Delivery was good and packed well in boxes. Would definitely recommend.

2025年10月24日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your review! We're delighted to hear you enjoyed your afternoon tea at home. We really appreciate the recommendation and hope to serve you again soon!

5つ星のうち5の評価

Excellent food

All the food, sweet and savoury were delicious, and enough for next day too. I invited a friend to share with me and we were both delighted.

2025年11月20日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your review! We’re so pleased you both enjoyed the treats and had some left for the next day. We appreciate your feedback and hope to serve you again soon!

5つ星のうち1の評価

I ordered and afternoon tea to be sent…

I ordered and afternoon tea to be sent to my grandson but unfortunately put the wrong postcode, although the complete address without the code was 100% correct. The parcel never arrived, my efforts to contact DHL with the correct postcode were ignored and Piglets Pantry refused to contact them or do anything else to help, saying the error was my fault and they weren't prepared to do anything to resolve the issue. Beware, they've taken my money and supplied nothing, they could do it to you too.

2025年10月18日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your feedback. We are sorry to hear about your experience.

We do want to clarify that during the checkout process, our website prompts all customers to carefully review and confirm their delivery address before completing an order. This includes checking the full address and postcode, and a confirmation email is also sent for customers to verify that all details are correct. As outlined in our Terms & Conditions, we cannot take responsibility for any errors in the address provided by the customer.

Your order was dispatched via DHL to the exact address submitted at checkout. Unfortunately, because the postcode entered was incorrect, DHL were unable to deliver the parcel. As the incorrect address was supplied at the point of purchase, we unfortunately could not amend once its was out for delivery.

As the address error was not made by us, we regret that we cannot help further on this matter.

5つ星のうち5の評価

The perfect sweet and savoury gift!

Was lovely to find a company that provided exactly what we wanted. The chosen "hamper" went down an absolute storm with my father in law. Highly recommend and will definitely be using Piglet's Pantry again.

2025年10月29日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

We’re thrilled the hamper was enjoyed. Thank you for recommending us and for your lovely feedback!

5つ星のうち5の評価

The traditional afternoon tea box

The traditional afternoon tea box was a gift. It arrived on time and was well packed including ice packs. The food was really good, I particularly liked the sausage rolls, they were huge and full of meat with a hint of spice.

2025年10月29日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

We’re pleased to hear your gift arrived on time and that you enjoyed everything, especially the sausage rolls! Thank you for your lovely feedback.

5つ星のうち5の評価

Fresh ingredients

Fresh ingredients
Very tasty
Delivered on time
Packaged well

2025年10月29日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

We’re so pleased everything arrived on time and you enjoyed the fresh, tasty ingredients! Thank you for your lovely feedback.

5つ星のうち5の評価

Given as Birthday Present

Great food,plenty of it,fresh,delivered into my hands,straight into the fridge ready for tea the following day. There was enough left for a good snack the next afternoon,will be ordering again.

2025年10月29日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Delighted to hear you enjoyed the food and that there was plenty to enjoy the next day too! Thank you for your kind words and support.

5つ星のうち5の評価

Great customer service and products.

Great Halloween cookies and thank you Amecia for the great customer service and personal touch. I highly recommend Piglets Pantry.

2025年10月29日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

We’re so pleased you enjoyed the Halloween cookies! Thank you for your lovely feedback, we’ll be sure to pass on your kind words.

5つ星のうち3の評価

I was a little disappointed on the size…

I was a little disappointed on the size and quality of my afternoon tea box. Very edible but size of quiches and scotch eggs was disappointing. Cakes were quiet small too. Was ok flavours but nothing special for the money paid.

2025年11月4日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your feedback. We’re sorry to hear the portion sizes and flavours didn’t quite meet your expectations. We truly value your comments and will share them with our bakery team to help us improve.

5つ星のうち3の評価

The savoury afternoon tea was ok

The savoury afternoon tea was ok. The sausage rolls were delicious but the other items were just ok nothing special in my opinion.

2025年10月29日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your feedback. We’re glad you enjoyed the sausage rolls and appreciate your honest thoughts on the other items. Your comments help us continue to improve our offerings.

5つ星のうち1の評価

Not impressed

The food arrived at 8:30, even though we ordered the food the week before. The driver left the box on the floor outside near the mail boxes....it's a public area. I was not impressed by the food. It looked off. the cakes went in the bin. I will not use this company again.

2025年10月29日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

We’re very sorry to hear about your experience. All our food is made fresh the day before delivery and is sent with ice packs to keep it cool in transit. Our delivery window is 8am–8pm, and if a delivery arrives outside this time, we ask customers to contact us at info@pigletspantry.co.uk so we can assist. We take feedback like yours seriously and are reviewing with DHL regarding the late delivery.

5つ星のうち1の評価

Bad customer service

The computer system was down, so you took my order over the phone.
You took down the wrong house number, so the order went to the wrong house and never arrived.
With your poor customer service the order was never replaced, as you blamed me for not reading the confirmation.
My Uncle and Aunt did not receive their anniversary afternoons tea, which they waited for, so all in all a very unhappy experience.

2025年10月25日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

We’re sorry to hear about your recent ordering experience and understand how disappointing this must have been. When taking phone orders, we always ask customers to check their confirmation in case any details were misheard. We’re reviewing our process to prevent this happening again.

5つ星のうち5の評価

Fantastic products

We were not sure what the quality would be but this exceeded my expectations. Packaged brilliantly and I knew exactly when it was being delivered. Everything in it is top quality, would definitely order again.

2025年10月29日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

We’re so pleased to hear your order exceeded expectations! Thank you for your lovely feedback, we’re delighted you enjoyed everything and look forward to your next order.

5つ星のうち1の評価

HUGE RISK OF NONE DELIVERY 3rd failed delivery in 4 months

Update 17.31 3rd Nov they’ve turned up 4 days late. Despite the box saying fresh produce don’t deliver after 31st Oct. And despite the ‘fragile’ label, they’re smashed to pieces. Unrecognisable. Heartbreaking for my grandsons.

Update to response

3RD FAILED DELIVERY. Others were NOT ‘received successfully’ as well you know it.

Update. 2nd Nov. Called Piglets Pantry. Totally unconcerned as most of the deliveries ARE delivered. I don’t matter as most get through. They can’t do anything about it as not prepared to deal with DHL. 3 failed deliveries out of 4 in 4 months clearly isn’t enough.

Unfortunately I’m going to have to give up using this company, certainly until they stop using DHL, and definitely not for a special day or surprise.
3rd time in 4 months they’ve failed to deliver. Yes, piglets pantry are apologetic and offer to redeliver. But I’m a disappointed Grandma who now has two disappointed grandsons who I’d hoped would love the Halloween cupcakes I’d arranged to be sent to them. Halloween is one day a year.
How do we know that DHL staff aren’t eating the goods? The box is recognisable and u was told if they don’t deliver they have to destroy the goods. How do Piglets Pantry know this has happened.

2025年10月31日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

We’re truly sorry to hear about your recent experience and completely understand how disappointing it must have been. We take every delivery issue seriously and are genuinely sorry this has happened more than once.

While most of our deliveries do arrive safely, we know that doesn’t make up for the times when they don’t. We can see that your past deliveries have been successfully received, and we’re sorry this recent one didn’t go as smoothly. We are actively reviewing our courier partnerships and working hard to improve reliability.

We’ve processed a refund at your request, and we’re sorry that this experience has left you disappointed. Please know that your feedback has been shared with our team and will help us continue to improve our service.

Thank you for taking the time to share your experience.

Warm regards,
The Piglets Pantry Team

5つ星のうち5の評価

We were really very pleasantly…

We were really very pleasantly surprised.
Our afternoon tea came, beautifully packed, complete with cool packs still icy.
And, of course, the most important thing is the food. It was excellent! I think the sausage rolls are the best ever! (Loads of sausage!). Everything was delicious and plenty of it.

2025年10月21日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your review and feedback. We’re so pleased you enjoyed your afternoon tea!

5つ星のうち5の評価

Amazing cakes and well packaged

We had a voucher for Piglet's Pantry and ordered the food to be delivered today. Ordering was an easy process and clear about what you can get and the prices. The afternoon tea was delivered today and everything was so well packaged and presented. The cakes were amazing and not at all dry (which i was worried about). I'd definitely use them again for myself or even as a gift for a loved one.

2025年10月21日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

We’re so pleased you enjoyed your afternoon tea and found the ordering process easy! Thank you for your lovely feedback, we’re delighted you’d choose us again.

5つ星のうち5の評価

Afternoon Tea for the Family

Received a 'Buy A Gift' voucher and found this company that offered Afternoon Teas at home. Paid a bit extra to upgrade to a larger tea. Ordered it well in advance of when I needed it as an 'arrival treat' for when we got to our UK holiday destination. Got emails the day before and on the day to say it had been prepared and was on its way. Packaging was just gorgeous (and very well thought through) everything arrived pristine, it really felt like we'd received presents! Very well designed and planned. And everything in the box was delicious and very high quality - sausage rolls, quiche, scones and cream, gingerbread shapes, 4 different loaf cakes. Will definitely order again.
Received a call the day after delivery date as there was a mix up and the Piglet's staff thought we hadn't received our order; full marks there too, as it could have been a difficult conversation if we hadn't received it and they were fully prepared to sort out any potential issues.
Who'd had thought an afternoon tea could bring so much joy and satisfaction!

2025年10月17日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your review. Delighted to hear your afternoon tea arrived perfectly and brought so much joy! We really appreciate your kind words about the packaging, quality and our customer service team.

5つ星のうち5の評価

We had our first vegetarian savory…

We had our first vegetarian savory afternoon tea and I can honestly say it was DIVINE, so so fresh and the flavours were sublime, we really did not want it to end. When I called and spoke to Laura she was so so helpful and explained it all to me, so thank you Laura and all the bakers who make the tea up. I would 100% recommend Piglets Pantry and cannot wait to get another one.

2025年10月15日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

So happy to hear you enjoyed every bite of your vegetarian afternoon tea! Thank you for your lovely words about our team, we appreciate the feedback and review.

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