Porcelain Superstore レビュー 

Samples arrived as promised and we are currently deciding on which one to go with.

Checked for broken tiles no problem, the tiler installed the tiles and we discovered that most of the tiles had glazing errors. Basically got a lot of 2nd rate tiles and there's nothing I can do about it. 57 gbp a square meter as well!

Just received superb service from Liz in the office and John in the warehouse. i had a query about my order and it was handled so efficiently. John called me to check something on my order, then I asked about delivery, he went to check again for me and then called me back to confirm. How brilliant. How refreshing to have such good service . They went out of their way to make this work for me. Thank you!

Love my tiles … customer services was superb. Broken tiles were replaced promptly ..

Many thanks and I would certainly recommend this company

Super friendly service by John, and acted fast to get the problem resolved. Can’t thank him enough!

Ordered samples and they never arrived. Ordered a second time and they still never came. Guess I’ll be buying tiles from elsewhere

We're blown away by the super service of Porcelain Superstore who, from start to finish, have been professional, friendly and reassuring. We began by needing our bathroom flooring redone and ordered a selection of samples from PS, any of which would have been great, but we chose Chateau Blend. When the tiles arrived they were gorgeous! Strong, good quality and such lovely colours; just like on the website but better. The bathroom looks so great that we ordered more tiles to do another room that's now being renovated and I can safely say that PS is our go to for tiles now. Add to that the contacts with them have been perfect, reliability to a T and the price is right. I don't generally give reviews but this one is a must as the company is a gem.
Jane and Chris

Customer service is absolutely excellent, this is directed at Emily who has been incredibly helpful. Tiles are fantastic quality and very happy with the purchase. As others have mentioned, there is a huge delivery fee for small orders which is quite off putting!

This is a samples review. Was very impressed with the generous offer of 4 and the speed of delivery . This did help us decide on the final choices we made. Although we did not buy for current project, we have kept some samples that may be useful for next year.

Was slightly concerned after reading a few negative reviews on here but my experience was completely different. Tiles arrived on time, when Emily said they said and look great in my new extension!

Awful delivery experience! Told us on the day last week they can’t deliver our item and it was rebooked for a week later with no time slot. Waited all day until 6pm and still hasn’t turned up. This is adding significant delay to the project and cost! Where is it?!

Disappointing experience and unfortunately not for the first time.

In March this year I ordered an item from Porcelain Superstore that was shown as being in stock. I paid for the item and paid extra for a specific delivery date. After waiting several weeks with no delivery and no update I contacted customer services and was eventually told that the item was not actually in stock. I requested a refund.

Having assumed this was a one-off issue I recently ordered exactly the same item again. Once again the website showed it as being in stock, I paid for the item and I paid extra for a specified delivery date.

Once again the item was not delivered.

More frustratingly there was no communication to advise me of any problem. It was only after I contacted customer services well after expected delivery date that I was informed the item was not in stock. I was then told that nobody could tell me when new stock was expected or when the order might be fulfilled.

The issue is not simply that an item is unavailable. Stock discrepancies can happen. The real frustration is that customers are allowed to purchase products that are apparently not available, are charged for delivery and then receive no proactive communication when the order cannot be fulfilled.

Customer service staff were polite when I eventually reached them but the overall process has been extremely disappointing. I have now had to request a refund for a second time for the same item.

Based on my experience I would be cautious about relying on the stock information shown on the website, particularly if you need an item within a specific timeframe.

Communication about my order was good. There was a slight delay however as i had booked delivery for a few days early this had no impact on my project and the team we’re great trying to organise fast delivery timescales so as not to cause me any issues.
The tiles look absolutely gorgeous

Over the moon with my zellige effect wall tiles. The tiles are beautiful and although my order was quite small, the customer service team were very helpful and went out their way to help. I'm one of those who asks a lot of questions and Liz in particular was great. She even sent out another set of free samples for me, to help me choose.

This is the second time I have used Porcelain Superstore and I wouldn't hesitate to recommend them. I will be needing tiles for a small bathroom later in the year.

Don’t be fooled by the reviews on their website. They only choose to show the positive ones.

Customer service is non-existent and a shambles. Constantly having to chase up for replacements for faulty items but yet over a week later nothing.

Great selection of tiles and superb customer service from Sam when went above and beyond to get an additional supply to me quickly as I hadn’t ordered enough and my tiler was 90% through the job

Our experience with Porcelain Superstore was excellent. They were honest and clear through shopping, and Emily was quick and extremely helpful sorting a delivery issue we had when some tiles arrived broken. They've been replaced very quickly with very little fuss. Thanks again!

What a great company to deal with, our tiles had changed slightly in between batches (ordered months apart) and Emily couldn't have been more helpful, she searched the warehouse for ones like ours then offered a full refund!! I wish all companies were like this .
Thank you so much and will definitely use again in the future. Delivery was always on time, tiles were great value and customer service is top notch.

Absolute disaster. Zero customer service. In fact they are laying to you especially Sam the guy that seem to care about the negative reviews. He laid to me many times promising refund that never arrived. As soon as I accepted their massive delays and cancelled credit card charge back he stopped all the communication. Buy anywhere but from them.

Messaged to order tiles, could not call as no freephone. Person didnt seem interested in my concerns. Afterwards I went to purchase the tile and they had clearly been removed from sale after I had asked for details on ordering. Could have mentioned it in the 6 hours of useless WhatsApp messages that they were going off. Nope they saw me coming and took em off sale. Shady business like all internet slop. Buy and support local, these internet 4head companies dont deserve it