Portico Property - Shepherds Bush レビュー 21

Paul has been exceptional from start to finish. Sometimes you meet someone who is genuinely kind, sincere, and refreshingly human in a way that is all too rare and Paul is exactly that.

He has struck the perfect balance between professionalism and approachability, always checking in, accommodating short-notice visits so I could measure up, and consistently going above and beyond. His support throughout the process has meant a great deal.

Buying our home through Paul has been an emotional journey, and he has handled it with real care and heart. I couldn’t have asked for a better person to guide us through it.

From my first contact with Claire and the team at Portico Property, I have been impressed by their knowledge of the current market and extensive experience in valuating and marketing my flat. I want to convey special thanks to Claire as well as Caroline and Paul at Portico sales dept, for their constant efforts throughout the process of selling my property. Communication was excellent, as one of the team was always available via email or phone, when needed. All the staff are friendly and showed personal interest. I felt able to trust that they would do their very best for me, even when we encountered some unexpected difficulties. I would highly recommend Portico property, as my confidence in their professional services was rewarded with the satisfactory sale of my property.

Portico, Askew Rd office were great. They kept me informed by email and phone. At all times, during the sales process, I felt supported. Their advice was important. Their calmness, bred of great experience, made what is an inherently a stressful time that much more bearable.

Thanks Portico for selling my flat in Acton. To Caroline, who gave me the confidence to go with them in the first place. To Claire, who was incredibly knowledgeable, kind and thoughtful throughout the whole process. To Paul and Marcela, who guided potential buyers round and listened to my feedback about their feedback. It was a team effort, personal and appreciated.

We bought and sold our flat in W3 through Portico Askew Road. I couldn't recommend Portico enough for their years of expertise and hard working team. Caroline, Marcela, Paul and Claire did a brilliant job of selling our flat recently and were incredibly supportive with our move to a house in Acton. Such a warm and friendly team. They always pick up the phone, are brilliant at communicating and updating and make excellent valuations. Thank you Portico team.

We had a lot of help from these guys, Caroline is fantastic, really would not have happened without her. Thank you so much.
John & Susie & Crew

I had a great experience purchasing my flat with the help of Paul and the team at Portico. Paul was my main contact from the very beginning, and I couldn’t have asked for a better agent to guide me through the process. He was knowledgeable, super friendly, and genuinely supportive every step of the way. He was always available to answer questions, and consistently went the extra mile to make sure everything ran smoothly. His professionalism and friendly approach made a real difference, especially as a first-time buyer.

I'd also like to thank Ameeta, the move agent, who supported the later stages of the purchase. She was diligent with follow-ups, kept me informed, and helped ensure everything stayed on track right through to completion.

I'm truly grateful for the team's dedication and would happily recommend Portico to anyone looking to buy a property. Thank you again for the excellent service!

Caroline, Paul and the team were nothing short of excellent. I had had my property on with another company for weeks with no bites. Within one week with Portico I had two excellent cash offers! I am very grateful for their professionalism, dedication and patience working together. Would go directly to them first if I ever move again! Lovely team and grade A job done!

Caroline and her team provided outstanding service in selling our flat. From the initial valuation to securing an offer within 48 hours, their efficiency was impressive. They organized 6 viewings quickly, and their professional photography and prompt listing process kept everything moving smoothly. Caroline's willingness to work outside normal hours and her team's dedication made what could have been a stressful experience completely hassle-free. Highly recommend for anyone looking to sell their property!

Having spent several years and months deciding whether to embark on the stressful journey of selling my property, I finally decided to take the plunge and signed up Portico as Caroline has excellent knowledge of the area and she valued my flat at a realistic price. They didn't fail to disappoint. They were efficient throughout and very well organised, keeping me up to date throughout. I was particularly impressed with the number of viewings I had, followed by a short list of reliable offers, resulting in three bids above the asking price. The team of Caroline, Claire and Paul all work together well and the whole process went through smoothly. I needn't have worried and so I wouldn't hesitate to recommend Portico to handle the sale of properties, particularly in the local area around Askew Road.

We had a very good experience with Paul when buying our first flat in London. He and the other agents in Portico were super helpful. He kept us updated and was always available to answer questions, making the whole process much less stressful. We’re happy with our new home and would definitely recommend them

Caroline, Claire, Paul were wonderful and very professional in the sale of our property. The whole process was smooth sailing and they kept us informed through out. Their brochure was fabulous and explained the process easily. They are very realistic about the pricing of our property and Knowledgeable about the area. We had a lot of interest and footfall from the very first week and sold above the asking price. I would not hesitate to recommended them. They were the first and only estate agent we saw and we knew we made the right choice. Thank you.

Portico - Askew - Sales team - Paul

Fantastic experience buying flat.
Paul was very accurate and responsive.
He shown us numerous flats always providing detailed information. He kept us updated along all the buying process and we felt supported.
Great experience, thank you Paul!!

They - that’s Paul, Caroline & Claire, were efficient, warm, empathetic & knowledgeable.
I was impressed with the brochure produced which generated lots of footfall .
I was kept up to speed by them throughout the process and their strong local knowledge & connections definitely enabled me to achieve the desired sale price.

I deal with loads of agents on a daily basis. Claire and Caroline are amazing to work with and I always enjoy our conversations. There is always someone available to help me with what I need. Lovely sales team that always delivers.

Caroline and the team at Portico were amazing when it came time for us to sell our house in the area. Paul worked diligently to bring the best buyers to the property, and we had four offers within the first ten days. Caroline then took over the process and worked tirelessly to bring the chain together, chasing both the buyers and solicitors to keep things moving and responding to our requests quickly and cheerfully. She knows the area and the local market extremely well and I would not hesitate to use her again.

The marketing of my 1 bed flat was handled extremely well by the team of Caroline, Claire and Paul which resulted in achieving a price beyond expectations.
During the conveyancing Claire unfailingly went the extra mile to assist with any problems and details which needed sorting out and most importantly to chivvy solicitors in their work. Caroline and Paul always on hand. Result…..Completion on schedule thank you.

Quick response and very efficient .

This was our worst experience whilst renting in London for this past decade. In summary communication with the Shepherds Bush team was always awful with delay responses to issues (4 weeks average - including not having hot water in one occasion). No answering phone calls or returning them after you leave voicemails. & Took us 2 months to have our deposit back.

Our exit experience was the worst. When we tried to give notice within our break clause there was no answer on the phone or responding to our notice email until a few days later we spoke to someone in head office.
Miscommunication within the teams and clear failures in internal processes as well. Providing notice in June we were then contacted offering a renewal with a 12% rent increase in July. We were having views from potential new tenants with Portico that week!

We then had to chase our check out report and took 3 weeks to receive it and no one followed up after this. By then we had instigated a dispute with TDS and instead of acknowledging their fault we got as justification that they couldn't locate our original check-in report or the location of where our deposit was being held. Unacceptable! But also, should they have asked, I could tell them that.

Caroline was the selling agent when we bought our property is Chiswick and when it was time to sell we didn’t go anywhere else as we knew Caroline would do the best job and get us the best price. Caroline is an expert in the Shepherd’s Bush / chiswick area and uses her knowledge of the neighbourhood / commuting tricks / childcare provision / yoga classes to really engage prospective buyers. It’s clearly a tricky time at the moment but our place was sold quickly at a good price, and Caroline navigated several bumps in the road to resolve things quickly and always to the best outcome. Caroline was always on the end of the phone which reassured me greatly and she and her team made the moving process as stress free as possible, also advising us on how to manage our purchase when the selling agent we bought from was less than helpful. She knows how the market works and her advice always proved true. Thanks so much Caroline!