Prezi レビュー 

I am really really upset right now, in tears crying! I signed up for a free trial after which prezi were supposed to email me and remind me to cancel it. I was charged £276 for a one year subscription. I have mentioned to them I am a single carer for a child and cannot afford this amount of money to just leave my account - yet they will not refund me. If anything, the team member Elif was rude and unsympathetic on the other side. This is people's livelihoods you are messing with. I cannot believe this is happening right now.

WARNINGS! They will just bill you after the trial period without ANY Emails, or anything! They send you no bills, no billing agreements, not ANY Information about your subscription at all, they just bill you.

Non conoscevo questa piattaforma, vivo in Italia, mi sono ritrovata 2 tentativi di addebito sul mio conto corrente da 1 USD da prezi.com. Ho già provveduto ad andare più a fondo riguardo questa questione

Mai sentito parlare di questa piattaforma, di conseguenza mai avuto un account a mio nome.
Mi vedo la richiesta di addebito su una mia carta disattivata, per mia protezione, carta mai e dico mai utilizzata per nessuna transazione ne fisica ne online.

Risalgo al tentativo di pagamento tramite la notifica del mio homebanking che riporta charge.prize.com
visitando da web, mi reindirizza in modo automatico a support.prize.com com dove il primo titolino è proprio """Motivi comuni per gli addebiti non riconosciuti""" ... vedo che c'è la sezione supporto.
Provo a chiedere il supporto via chat o Supporto tecnico telefonico... ma serve la login, allora mi creo un account con un indirizzo mail temporaneo, e ovviamente il supporto è riservato solo a chi sottoscrive un piano in abbonamento con loro, oppure di attivare la prova gratuita ovviamente utilizzando la carta di credito...

scandaloso.

Je suis révoltée. En tant qu'étudiante, j'ai un budget très serré et j'ai économisé pour payer cette licence en pensant gagner du temps dans mes révisions. Résultat : c'est un véritable scandale.
L'application est totalement inutilisable. Elle bugue sans arrêt, affiche des messages d'erreur critiques et génère du contenu qui n'a aucun sens. J'ai payé pour un outil de travail et je me retrouve avec un service fantôme.
Le pire dans tout ça :
1. Prélèvements malhonnêtes : Ils m'ont prélevé plus que le prix prévu, ce qui m'impacte énormément financièrement. C’est du vol pur et simple sur le dos des étudiants précaires.
2. Refus de remboursement : Le support (Zsanett et ses réponses automatiques) est une insulte. Ils voient les preuves des bugs, savent que leur site ne marche pas, mais refusent de me rendre mon argent.
C’est inhumain de profiter de la détresse des gens de cette manière. Vous n'achetez pas un service, vous financez une arnaque. Ne leur donnez pas un centime, surtout si vous avez besoin de votre argent pour vivre.
Une honte absolue.

Las imágenes son generalmente muy adecuadas a los temas, sin embargo a veces tengo que editarlas porque no son lo impactantes o bonitas que necesito que sean. No obstante, los diseños para las presentaciones son espectaculares, generalmente no los cambio pues me gustan mucho y a los participantes de mis cursos les han encantado. Además el contenido teórico que construye la IA ha sido de gran valor, auque siempre lo ajusto y complemento, tiene una muy buena estructura.

Prezi is a scam. Straight up.

You sign up thinking it is a free trial. You test it. You realise pretty quickly it is not for you. Then out of nowhere you get hit with an annual charge. No clear warning. No proper reminder. Just money gone. That is not an accident. That is a scam business model.

What makes it worse is what happens next. You contact customer support expecting a reasonable conversation. Instead you get copy and paste replies, zero accountability and flat out refusal to reimburse. They hide behind terms and conditions while pretending this is normal behaviour. It is not. It is predatory.

The product itself is nothing special. Overcomplicated, clunky, and nowhere near worth an annual subscription. The whole thing feels designed to trap people in, not deliver value. The free trial is bait. The annual billing is the hook. The refusal to refund is the scam.

Customer support is genuinely awful. Slow responses, no empathy, no solutions. Just corporate indifference while they keep your money. If this was a physical shop, it would have been shut down years ago.

Call it what it is. A scam. Avoid Prezi at all costs. There are plenty of alternatives that do not rely on sneaky billing and hostile support to survive.

I purchased a 14-day trial for a presentation and intended to purchase a one-month subscription, but I mistakenly chose the annual version. I contacted support to request a refund (I haven't accessed the site even once since the subscription started; they can verify this in the records), but they told me it wasn't possible. In short, they scammed me out of 72 euros.

horrible I got charged just to have a picture changed and it DID NOT CHANGE THE PICTURE WORST SITE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Trotz angekündigtem 14-tägigem Testzeitraum wurde mir nach nur 7 Tagen der Betrag für ein komplettes Jahresabo abgezogen (das war vor 3 Wochen) Auf meine Mails wurde nicht geantwortet oder reagiert - als Studentin ist das sehr viel Geld für mich und wirklich ärgerlich.

J'ai voulu résilier mon essai car le produit ne correspond pas à mes attentes.

A ma grande surprise j'ai été débité alors que j'avais indiqué sur la plateforme vouloir arrêter l'essai.

Les messages sont trompeurs.

den er rigtig god til at lave en præsentation og den gør hvad man ber den om

Only ever received 1 email from them to say the trial started and they would remind me 2 days before it ended. Surprise surprise, they didn’t and charged me without any form of communication. I went to their website where I can’t get my email address confirmed because they don’t send the security code, and I filled out a form for them to help me about it to which I haven’t received a response in a week. I filled out another form about getting a refund due to not being told I will be charged and they said I’d be reminded before the trial ended but I wasn’t, to which I haven’t received any response either. There’s no contact email address or phone line, just forms to fill out where they don’t get in touch. SCAM

Presentaciones muy lindas y rápidas de hacer

Une plate-forme qui utilise le dark pattern pour faire valider ses abonnements.
Très concrètement arrivée à l’échéance de l’offre d’essai le contrat a été interrompu par mes soins, afin de conserver le client PREZI adresse un pop-up via son interface et non par mail (absence de preuve) afin de prolonger d’une semaine l’offre. Annonce trompeuse car l’abonnement initial est maintenu et le prélèvement à lieu dans la plus grande surprise à la date de l’offre initiale.
Pratique de vente forcée honteuse.

I never subscribed or even signed for trial subscription & it seems they have stolen my account information from somewhere & tried to steal money from my a/c by fraud. I am a retired octogenarian & never dealt with this company!

Abonnement arrivant à expiration. On souhaite me prélever sans aucune information préalable, problème j'ai changé de carte !
Je réinscris la nouvelle, et on tente de me changer d'abonnement en voulant me prélever 300 € au lieu de 96 €. Ce rajoute à ceci des prélèvements de 1 € pour lesquels je n'ai pas été informée ! Manque de transparence totale quel dommage

I signed up for a 7-day free trial with Prezi and tried to cancel multiple times before it converted to a paid subscription. Because of a duplicate account on their platform, they charged me $239.20 without my permission.

Prezi refuses to refund, even though I acted in good faith and followed all steps to cancel. This is unacceptable and deceptive behavior - it feels like a total scam.

I am now taking serious action: filing a chargeback with my bank and submitting formal complaints with the California Attorney General and the FTC.

Be careful - double-check your accounts and cancellation, or you could be charged unfairly like I was.

Update. What a useless response from Prezi. That's your same response to all complaints about your company stealing from your customers. Your product is not good and your customer service is disgusting. You say you're going to investigate but you never do because you have no intention of returning the stolen funds. All positive reviews of your company are from people who have only left one review. Stinks to high heaven.

This is proof of me asking them to cancel the 7 day trial.
From: Lamont Hitchings at gmail
Date: 17 November 2025 08:26:44
Subject: Re: Prezi Support
To: Prezi Support support+idZ07VDD-J4Y5M at prezi.zendesk.com, Prezi Support (Prezi Support) support at prezi.zendesk.com

There is no way to cancel my 7 day trial. So I am contacting support here.

Please cancel my trial so I don't get billed tomorrow for the full year.

Please confirm.

Thanks

Lamont Hitchings

And another email later on....
-- Forwarded message ---
From: Lamont Hitchings gmail.com
Date: 17 November 2025 12:02:37
Subject: Re: Prezi Support
To: Prezi Support support+idZ07VDD-J4Y5M at prezi.zendesk.com, Prezi Support (Prezi Support) support at prezi.zendesk.com

Hello,

Can someone please respond. I need to cancel my 7 day trial. But there is no way for me to do that.

Please urgently assist.

Thanks

Lamont Hitchings

After all this, they then deducted my money anyway.

Then I sent this
On 19 November 2025 06:44:41 Lamont Hitchings at gmail.com wrote:

Good morning Tim,

I only saw your email now. During the night a payment of $262.20 went off my account.

Please reverse this immediately.

I had no intention of paying this and tried in 3 different ways to cancel.

Please reverse this amount this morning!

Your website makes it very difficult to find payment and account info in order to cancel. I will put this all over social media so my one subscription will not be worth it to your company.

Furthermore, I tried to cancel on Nov 17 at 07.26 GMT+1. Why did I only get a response from you on the Nov 18 18.39 GMT+1?

Please sort this out immediately.

Lamont Hitchings

After all this, this is their ridiculous response to my email telling them that their deduction was unauthorized and in fact illegal.

Dear Lamont,

Thank you for contacting Prezi Support.

Based on our Terms of Service, which you agreed to upon purchasing your Prezi license, we cannot provide a refund for this transaction.

Please be advised that all decisions regarding refunds are final. We are unable to overturn or alter this decision. Further correspondence on this matter will not result in a change to the decision.

I can confirm that the subscription is canceled, so there will be no future charges connected to the account.
Your license is still valid until your subscription's expiration date.

Please let me know if you need assistance with anything else. I'm happy to help.

Kind regards,
Elif

The problem with this ridiculous response from Prezi is that I never purchased a license! They stole money out of my account through a fraudulent, unauthorized transaction.So how can I be agreeing to any Terms of Service??

Prezi, you will not be in business much longer if you continue this abysmal behaviour towards your potential customers.

This will not be the last time you hear from me.

Ringrazio molto claudia per il suo supporto
Molto gentile e precisa nelle risposte

Une expérience déplorable ! J'ai profité de l'offre gratuite de 7 jours, et on m'avait assuré qu'un rappel me serait envoyé un jour avant la fin de la période d'essai. Or, je n'ai jamais reçu ce rappel. Le prélèvement a été effectué sans avertissement. Dès le lendemain, je leur ai envoyé un email pour signaler cette omission et demandé l'annulation et le remboursement et j'ai également informé PayPal, qui a procédé à un remboursement. Mais quelques jours plus tard, sans aucune notification, PayPal a à nouveau débité le montant. Cette application n'a aucune utilité pour moi, et cette somme est trop élevée si elle n'est pas nécessaire. Très mécontente de cette gestion...