Prezi レビュー 

I have been trying to cancel my free trial with Prezio for several days. When attempting to access the "Manage Subscription" section, I receive an error 500 (conveniently), preventing me from completing the cancellation.

Customer service options are limited to Monday through Friday, and I have been unable to connect via voicemail or chat, as the chat function does not load. Additionally, I could not locate a customer service email address for written communication.

If anyone from Prezio is reading this, please consider this my formal notice to cancel the free trial before any charges occur. This experience feels like a scam given the lack of accessible customer support and the technical issues preventing cancellation. May require legal action.

I want to share my experience to warn other consumers in the EU.

First, trying to contact Prezi's support is incredibly frustrating and, so far, has been useless.

More importantly, however, is their subscription policy. If you end up paying for a subscription (either after a trial or directly), their Terms and Conditions (clause 9.3) state:

"9.3 Cancelation of subscription
Payment for subscriptions is non-refundable."...

This "non-refundable" policy is hidden deep in their Terms of Service and, critically, it is not presented to the user on the payment page. This clause appears to be in direct violation of EU and Portuguese(my country) consumer protection laws (specifically, the Consumer Rights Directive 2011/83/EU).

This law grants consumers a 14-day "right of withdrawal" (or "cooling-off period") for digital service contracts. This means you have the right to cancel and request a full refund within the first 14 days of your purchase, with no justification needed.

For a company like Prezi to legally bypass this right, the law requires them to obtain your explicit consent at the exact moment of payment to (1) begin the service immediately and (2) have you actively acknowledge that by doing so, you lose your 14-day right to a refund.

A simple, generic link on a previous sign-up page (like "By continuing, you agree to the Terms of Use") is absolutely not sufficient to meet this strict legal requirement. The payment screen itself must contain this waiver, and it does not.

Because Prezi does not obtain this explicit consent correctly, any citizen in the EU who has paid for a subscription should, by law, be entitled to a full refund if they request it within that 14-day window.

If you face complications with them, I strongly recommend filing a complaint with your national consumer protection authority or the European Consumer Centre.

Edit for any other EU users:
As I said, in the EU they have to clearly state that the refund WILL NOT be possible on the payment page itself. Meaning no "Terms of Service" clause hidden elsewhere(Terms of Service subpage) will legally make it work therefore not applying the "as long as users receive clear notice"
Not only that but simply stating "you will be charged" is NOT the same as stating "you cannot refund" / "you waive your right to withdrawal." This makes Prezi's argument futile, as I mentioned in my original reply.

I just wrote my whole presentation, then i get a login/signup while. I log in and then my whole text and prompt that i wrote is gone. Terrible user experience and am just moving to another presentation tool.
I hate when this happens and SaaS doesnt do anything about it

Damn Prezi is crazy. You can literally delete your account and still be charged. What a scam! Watch out

Took out a free trial. Tried to cancel it, thought it was done, just been informed that they won’t refund a YEAR subscription even though I’m a student. No refund for services not yet given? Disgusting and predatory, not to mention unreasonable.
Their AI feature is also clunky and useless. Bad product, and they know it- that’s why they’re refusing refunds. Taking all the money they can on a sinking ship.

Ho attivato una prova gratuita di 14 giorni su Prezi, utilizzando il conto PayPal di un amico esclusivamente per la registrazione alla prova, come chiaramente indicato sul sito.
Non ho mai autorizzato alcun rinnovo, eppure allo scadere del periodo di prova mi è stato addebitato automaticamente un abbonamento annuale da €366, senza alcuna richiesta di conferma, senza alcuna autorizzazione e senza ricevere nemmeno un’email di rinnovo o di preavviso.

Né io né il titolare del conto PayPal abbiamo mai espresso consenso a questo pagamento.
È inaccettabile che un’azienda come Prezi attivi un abbonamento annuale di tale importo senza alcun avviso, sfruttando la prova gratuita per addebitare somme elevate in modo subdolo e poco trasparente.

Il servizio non è mai stato utilizzato dopo la prova, ma il mio conto è stato comunque addebitato.
Questo comportamento è scorretto, ingannevole.

Sono una studentessa universitaria e non posso permettermi un abbonamento annuale da €366 per un servizio che non userò mai.

Trovo assurdo e profondamente ingiusto che venga addebitata una cifra simile senza ricevere nessun avviso o alcuna conferma.

Ho già contattato l’assistenza chiedendo il rimborso immediato, ma ritengo doveroso segnalare pubblicamente questa esperienza affinché altri utenti non vengano truffati nello stesso modo.
Qualora la situazione venga risolta e il rimborso venga effettuato, provvederò a rimuovere questa recensione.

Un’azienda seria non si comporta così.

#2605666

Mauvaise communication, ATTENTION: la version gratuite, ils mettent vos présentations en ligne sans vérification que le client accepte la publication de son travail

Sottratti indebitamente 219 euro senza aver sottoscritto nessun abbonamento. Se non rimborsano sono da denuncia.

Do not do business with this company- they are truly con artists!

As a transparent company, you should warn customers when trial periods are up for renewal and when a customer tries to cancel within minutes of the cancellation only to wait several days for a reply. No refund will be issued as its per t&c’s. Even though i had been out of the country and was trying to get on to cancel and couldn’t get online quick enough to the end period. DISGUSTING SERVICE

“I am extremely dissatisfied with Prezi’s business practices. Within just 12 months, my yearly subscription fee was doubled without any prior notice or opportunity to renew under the original terms. The amount was automatically deducted from my account without my consent. This conduct is unacceptable and does not reflect a company that honors its contracts.”

I started a trial subscription of EduPlus for an academic review of presentation technologies with integrated AI available to students like me.

Prezi advised that they would notify me before the trial subscription was due to end. This notification didn't arrive however and I was charge the annual price for EduPlus.

Despite requesting a refund, their response was simply that i attempted to cancel after the trial period had finished (30 minutes after), that they are refusing my refund and that any further contact from me relating to this would be closed down.

I sent two further contacts through their site advising them that their AI integration offering was poor and lodging a complaint relating to their practices. However both of these contacts were closed down without even the simple courtesy of a response.
To any students looking for a presentation solution, don't be fooled by the surface-level, limited flashy visuals.beneaty the surface there is a money-grabbing, ruthless organisation who do NOT have customer satisfaction as even a distant priority to revenue flow.

Über Jahre abgebucht - Uni-Konto existiert nicht mehr

They have a predatory billing model and subpar A.I integration for their design. They mention how they will notify you 2 days before they charge you and then proceed to bill without ever sending that email. Canceled and requested a refund and told them I was not notified beforehand and they claimed there's nothing I can do. Customer support is non existent at least in the sense of being helpful pertaining to their website or billing. 28 open complaints with the BBB and an F rating for similiar misconduct. Companies who treat clientele like this don't deserve to be around for prolonged periods of time. Go elsewhere for A.I assistance with presentations, your wallet will thank you.

una excelente herramienta para mis presentaciones en el aula

The company is performing its task to my expectations.

Arnaque.
M’a débité de plus de 100€ en un an
Ne signale pas quand on est arrivé au bout de la période d’essai (qu’on est un peu obligé de souscrire pour utiliser l’outil) mais l’abonnement ne donne accès à rien.
Personne ne m’a signalé que cet abonnement courait encore et que je pouvais le résilier donc MÉFIANCE.
Ils ne remboursent pas.

me facilito para hacer mis proyecto del colegio

Me encantan las presentaciones con la App Prezi . Muy fácil de usar y en minutos realizo presentaciones muy profesionales y las edito a mi gusto y necesidades.

Eu ameeei! O Prezi é fabuloso, queria ter dinheiro pra assinar, infelizmente não consigo, mas adorei cada ferramenta.

Des voleurs avec des abonnements caché coché à l'insu de ses clients