Printerpix UK レビュー 46,463

Printerpix UK からの回答

1日前

Dear Yeb,

Thank you for taking the time to share your feedback. I am very sorry to hear about the difficulties you encountered while designing your blanket and the frustration caused by the website not functioning as expected. We understand how important it is to have a smooth and enjoyable experience, especially when creating something special with multiple photos.

Please accept our apologies for any inconvenience this has caused. Your experience does not meet the standards we strive to uphold, and we genuinely appreciate your patience. To help us resolve this matter and ensure your concerns are addressed properly, I kindly ask you to reach out to us at [https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new].

We are committed to making sure this situation is resolved to your satisfaction and to improving your experience with us.

Thank you again for bringing this to our attention. We look forward to assisting you further.

Best regards,
Joey
Printerpix

Printerpix UK からの回答

1日前

Cher Philippe,

Nous vous remercions d’avoir pris le temps de partager votre expérience. Je suis sincèrement désolé d’apprendre que la qualité des toiles photo reçues cette fois-ci n’a pas été à la hauteur de votre commande précédente en 2015, et que vous avez rencontré des difficultés pour joindre notre service client. Je comprends parfaitement votre frustration et je vous présente nos excuses pour ces désagréments.

Je suis heureux d’entendre que Jayden Ross a pu prendre en charge votre situation avec efficacité. Nous sommes reconnaissants pour votre reconnaissance de son professionnalisme et de sa courtoisie.

Afin de nous assurer que tout soit bien résolu selon votre satisfaction, je vous invite à nous contacter directement via ce lien : [https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new]. Cela nous permettra de traiter votre dossier personnellement et de faire le nécessaire pour améliorer votre expérience avec nous.

Nous vous remercions pour votre patience et votre confiance. Au plaisir de pouvoir vous assister davantage.

Cordialement,
Joey
Printerpix

Printerpix UK からの回答

1日前

Dear Barbara,

Thank you for sharing your feedback. I am truly sorry to hear about the difficulties you’ve faced with your order and the lack of response from our customer service team. I understand how frustrating it must be, especially given that your print was intended for a charity auction. It’s certainly not the experience we aim to provide.

Please accept my heartfelt apologies for the inconvenience and disappointment caused. We value your patience and your effort to resolve this matter. To ensure we can address your concerns properly and find a suitable solution, I kindly ask you to reply to the email we previously sent you. We want to make sure this is resolved to your satisfaction as quickly as possible.

Thank you again for bringing this to our attention. We genuinely appreciate your understanding and look forward to assisting you further.

Best regards,
Joey
Printerpix

Printerpix UK からの回答

1日前

Dear Rachel,

Thank you for sharing your feedback. I am very sorry to hear about the issues you experienced with the delivery and the quality of your order, as well as the lack of response regarding a refund. Please accept our deepest apologies for any inconvenience and disappointment this has caused. Your experience is not reflective of the standards we aim to uphold, and we genuinely regret that we fell short in your case.

To help us make things right and ensure your concerns are properly addressed, I kindly ask you to reply to the email we previously sent you. We are committed to resolving this matter to your satisfaction and would appreciate the opportunity to do so.

Thank you again for bringing this to our attention. We truly value your feedback and look forward to assisting you further.

Regards,
Joey
Printerpix

Printerpix UK からの回答

1日前

Dear Customer,

Thank you for taking the time to share your feedback. I am truly sorry to hear that your recent order did not meet your expectations and that you are disappointed with the fabric used. We understand how important these gifts are, especially given the circumstances, and it pains us to know we fell short in providing the quality you expected and deserved.

Please know that your satisfaction is very important to us, and we want to ensure we address your concerns properly. I kindly ask you to reach out to us directly at (https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new), so we can work with you to resolve this matter to your satisfaction.

Thank you again for your honest feedback. We truly value your trust and hope to have the opportunity to make things right.

Regards,
Joey
Printerpix

Printerpix UK からの回答

1日前

Dear Chris,

Thank you for sharing your feedback. I am very sorry to hear about the trouble you've experienced with your order and the difficulties you've encountered when trying to contact us. We sincerely apologize for the frustration and inconvenience this has caused. Your experience does not reflect the service standards we strive to provide, and we are genuinely sorry for falling short in your case.

We want to make things right and ensure your concerns are properly addressed. I kindly ask you to reach out to us directly at [https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new], so we can work with you to resolve this matter to your satisfaction.

Thank you again for your honest feedback. We truly value your patience and hope to have the opportunity to restore your confidence in our service.

Regards,
Joey
Printerpix