We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... もっと見る
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We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... もっと見る
Helpful assistant found what I was looking for and carefully checked each item in the box for damage.
Such a great place to shop. Environment so enticing, staff helpful but not intrusive so feel happy to browse without being pressured into buying. Beautiful goods displayed and all at a reasonable pric... もっと見る
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Castle Lane West, West Mall, BH8 9UY, Bournemouth, 英国
- 01202 155674
4.9
優良
665件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Service Excellence
I popped into Castlepoint customer service looking for new saucepans for my kitchen as I'd moved from electric to induction, the sales lady was super helpful, she talked me through all of the options explaining the difference between the price points, the benefits of each, advised me to consider buying their 'Cookwear Sets' of pans rather than individual if I needed more than a couple and even suggested that if I wasn't in an immediate hurray that I wait two weeks until the bank holiday weekend when there would be a 20% sale on, because of this information I actually spent more than I had initially intended on a higher end product but got way more for my money than I thought I would do. Everyone is a winner and I absolutely love my Elite Signature pans, they are beautiful to look at as well as great to cook with - Top marks to the sales lady, that in my opinion is service excellence and I will buy more from ProCook as a result.
2026年5月26日
Yes the young lady took time to explan…
Yes the young lady took time to explan the differences between the saucepans sets as I was looking for light set to use plus other pieces that I can build on my set.Sorted out the delivery for me aswell to come to home
2026年6月15日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Amazing!
Well it was just a surprise. I'd never been before and was absolutely blown away by the range of products and the unbelievable prices. And a lovely helpful girl behind the desk. It's a bit of a hike to get there for me, but don't think I would go anywhere else now for kitchen stuff. Brilliant.
2026年6月12日
ProCook - Bournemouth からの回答
We are delighted to hear you were so impressed with our product range and prices! It's wonderful that our team provided helpful service. We appreciate you choosing us for your kitchen needs.
Excellent service by the shop assistant.
2026年6月18日
ProCook - Bournemouth からの回答
We're glad you had excellent service.
ProCook - Bournemouth からの回答
We appreciate your kind words.
Very good customer service,the young…
Very good customer service,the young girl was very good,and knew the products and most helpful.reconized us from
a previous visit when we were looking for cutlery.We would employ her anytime.
2026年6月12日
ProCook - Bournemouth からの回答
We're so pleased you received excellent customer service and found our team member knowledgeable and helpful. We appreciate you recognizing their efforts!
The shop assistant was very helpful
The shop assistant was very helpful, polite and had a smile.
2026年6月15日
Friendly service very helpful and both…service with a smile
Friendly service very helpful and both members of staff were extremely nice to deal with!
Good stock and range of products
2026年6月15日
This is one of my favourite shops
This is one of my favourite shops. The staff are nothing but helpful and every product I have purchased has been high quality and well made.
2026年6月11日
ProCook - Bournemouth からの回答
We're so happy to hear we're one of your favorite shops! We appreciate your kind words about our helpful staff and high-quality products.
Really helpful and knowledgeable staff.
2026年6月10日
ProCook - Bournemouth からの回答
We appreciate your kind words about our staff.
I found what I was looking for in the…
I found what I was looking for in the store, and the staff were helpful with my purchase, no issues. The products are good quality and the prices are ok.
2026年6月9日
Friendly and helpful young man
2026年6月9日
Extremely Helpful
The lady in the store was extremely helpful and very pleasant to deal with. Also very knowledgeable about your products
2026年6月6日
Super service
Super service, very well made products that are a pleasure to use. What makes it special is also that your staff are always friendly and seem happy in their jobs.
2026年6月4日
This store has lots of choice
Lovely clean store with so much lovely kitchen stuff. Staff helpful & friendly. I will return to this store as there is so much to choose from
2026年6月3日
This was just we were looking for and…
This was just we were looking for and at an affordable price.
Helpful service and pleasant staff.
2026年5月30日
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