The staff are very helpful and friendly. I don't like staff members hanging around asking if they can help or just watching you making you feel uncomfortable. In ProCook they are available when you w... もっと見る
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所在地
所在地を変更Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH Norwich, GB
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Highly recommend ProCook I have bought a number of items from my local ProCook shop in Norwich, as well as from their online store over the past couple of years. Service has always been excellent and... もっと見る
企業が回答しました
Went into the Norwich store and the lady couldn’t be more honest respectful and friendly. No pressure on sale just made it an easy experience especially when it comes to spending high amounts of money... もっと見る
企業が回答しました
Lovely, clean store here in Norwich. Staff always helpful and friendly. Good range of prices - you can choose something expensive but for many products the prices are very reasonable. Good range of pr... もっと見る
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH, Norwich, 英国
4.8
優良
585件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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ProCook - Norwich からの回答
We appreciate your positive feedback! We are so happy to hear you enjoyed our shop and found exceptional value with our customer service.
Sheree
The lady who served us was friendly and doubled check to find me the knife I wanted as there was no card photo of the one we wanted but she went through the draws and found us one
2026年2月13日
ProCook - Norwich からの回答
We're happy to hear that the service was friendly and helpful! We appreciate that our team member went the extra mile to find the exact knife you wanted. Thank you for your positive feedback!
Once again a very pleasant experience.
Once again a very pleasant experience.
Staff friendly & very helpful.
2026年2月16日
ProCook - Norwich からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was friendly and helpful.
Top quality
the staff in this store gave me information on the product that, if I had not known, purchased the wrong set of pans. I have an induction hob, she steered me to the right selection and gave advise which was constructive. I always purchase from here, and I have never been let down
2026年2月12日
ProCook - Norwich からの回答
We're happy to hear that our staff provided you with helpful information and constructive advice, guiding you to the correct product for your induction hob. We appreciate your continued patronage and are glad we've consistently met your expectations.
The product itself was good
The product itself was good. I was dissapointed in the fact it was delivered not in a presentation box but in a normal cardboard box as this was for a wedding present I felt let down It was not the shops fault as they did not have one in stock and I had to order off line and that is how they came.
2026年2月2日
ProCook - Norwich からの回答
We appreciate your feedback and are glad the product met your expectations. We regret that the packaging was not suitable for a wedding present due to the online order's standard packaging. We'll review this to see how we can improve.
Excellent staff
Excellent staff, helped me find the item I was looking for quickly. Clean store and wonderful customer service.
2026年2月9日
ProCook - Norwich からの回答
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff helped you find what you were looking for quickly and that you enjoyed our customer service.
The man who served us in Norwich store …
The man who served us in Norwich store was extremely helpful and we are really pleased with all the products will definitely return to the store
2026年2月11日
ProCook - Norwich からの回答
We're happy to hear that the service in our Norwich store was extremely helpful. We're so pleased you are happy with your purchases and will return to our store.
Excellent
Excellent, staff in Norwich extremely helpful, knowledgeable and quite funny too!
2026年2月7日
The staff were very helpful and…
The staff were very helpful and friendly. Also their was a good selection of choices.
2026年1月31日
ProCook - Norwich からの回答
We're happy to hear that our helpful staff and the selection of choices available made for a positive experience. Thank you for your kind feedback!
Bought some glass dishes useful for…
Bought some glass dishes useful for making lasagna in. Good idea. Have a guarantee as well
2026年1月24日
ProCook - Norwich からの回答
We're happy to hear that you find our glass dishes useful for making lasagna. It's great that they come with a guarantee for your peace of mind. Thanks!
Very helpful
Very helpful, knowledgeable sales assistant. Well stocked store. A delight to visit
2026年1月20日
ProCook - Norwich からの回答
We appreciate your positive feedback! We are so glad to hear that you found our sales assistant helpful and the store well-stocked.
ProCook - Norwich からの回答
We appreciate you taking the time to leave us this great review! We are so happy to hear our staff was good, knowledgeable, helpful, and friendly.
Best Service
As ever, great service, humour and knowledge. All I need now is a bigger kitchen!
2026年1月14日
ProCook - Norwich からの回答
We appreciate your kind words about our shop and staff. We're sorry you had to wait to pay and we'll look into it. Thanks for your feedback.
Sticky non stick frying pan…
Went in with an a non stick frying pan that had developed a ‘sticky’ patch after just a few months. Exchanged for a replacement with no problems at all.
2026年1月12日
Attentive pleasant staff
Staff available to give information and were very attentive. Told the assistant what we wanted but were going elsewhere first and going back - when we got back everything was waiting behind the checkout!
2026年1月11日
ProCook - Norwich からの回答
We're happy to hear that our staff were helpful and attentive! We're glad everything was ready for you upon your return. Thank you for your positive feedback.
ProCook - Norwich からの回答
We're glad you enjoyed your experience with our friendly staff and store layout. Thank you for this positive feedback!
Items clearly laid out so easy to look…
Items clearly laid out so easy to look at alternatives. Keen prices (there was a sale). Just what I wanted.
2026年1月6日
ProCook - Norwich からの回答
We appreciate you sharing your experience! We're so happy to hear that you found our items clearly laid out with keen prices and just what you wanted.
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