I had to wait a little bit longer to get my car wheel alignment done but the waiting room is warm and comfortable and the free coffee more than made up for the longer wait. Staff kept me informed and... もっと見る
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レビュアーのコメントを見てみましょう
Booked in the following week after popping in for tyre and wheel advisory following an MOT. The team were welcoming, advised of process and waited for an outcome. I was kept up to date the whole tim... もっと見る
企業が回答しました
Efficient service from the Stanway garage, had 2.30 appointment, enquired just after lunch if I could come in earlier, service phoned back to say yes as awaiting a customer to return call. Got the... もっと見る
企業が回答しました
Unlike Kwikfit or Formula1 they manage their bookings so that you are not left waiting all day or have to leave the car for hours on end.
企業が回答しました
企業情報
Protyre Autocare - Colchester について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Unit 1 Westside Centre, Stanway, CO3 8PH, Colchester, Essex, 英国
- 01206 210245
4.7
優良
1654件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It’s very good
It’s very good, easy to booked, people in the reception are nice, friendly and act quickly.
Thank u so much
2026年10月27日
Protyre Autocare - Colchester からの回答
Hello Neil,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Have confidence in what they do
Have confidence in what they do. Felt the difference in my car as soon as I drove it home. Protyre at Stanway is 25 miles from where I live but I always find it worthwhile to take the car there for servicing and MOT.
2026年10月29日
Protyre Autocare - Colchester からの回答
Hello Mr Keep,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Fast efficient service
2026年11月2日
Protyre Autocare - Colchester からの回答
Hello Raymond,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service and value
Easy to book online with a good choice of date and time.
Excellent waiting area and all work completed on time
2026年11月2日
Protyre Autocare - Colchester からの回答
Hello Jill,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Unlike Kwikfit or Formula1 they manage…
Unlike Kwikfit or Formula1 they manage their bookings so that you are not left waiting all day or have to leave the car for hours on end.
2026年10月28日
Protyre Autocare - Colchester からの回答
Hello David,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Overall a very pleasant experience
I had to wait a little bit longer to get my car wheel alignment done but the waiting room is warm and comfortable and the free coffee more than made up for the longer wait. Staff kept me informed and apologised for the delay due to a previous job taking longer (I fully understand things sometimes don't smoothly). The reception staff are very friendly as are the technicians. Overall a very pleasant experience. I Highly recommend them!
2026年10月28日
Protyre Autocare - Colchester からの回答
Hello Karl,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great staff and tyres
2026年10月28日
Protyre Autocare - Colchester からの回答
Hello Kate,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Communication is key.
Booked in the following week after popping in for tyre and wheel advisory following an MOT.
The team were welcoming, advised of process and waited for an outcome. I was kept up to date the whole time. Nothing unessential added to the bill either. Thank you. Will return for sure.
2026年10月28日
Protyre Autocare - Colchester からの回答
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The booking arrangements were easy and…
The booking arrangements were easy and the service was very good. There was an issue with the ramp which resulted in a delay to the work, but otherwise thet were very good
2026年10月28日
Helpful
Helpful, willing to listen and discuss issues that needed repair works. Undertook work as requested.
2026年10月28日
Protyre Autocare - Colchester からの回答
Hello Seb,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Colchester からの回答
Hello Howard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff were friendly informative and…
The staff were friendly informative and helped always through the process.
Nico I believe is hos name ..was very helpful
2026年10月23日
Protyre Autocare - Colchester からの回答
Dear Peter Green
We would like to thank you for sharing your feedback regarding your recent visit.
We take customer service very seriously and want all of our customers to receive helpful, informative, and friendly support throughout their entire journey with us. It is wonderful to hear that our team member at our Colchester branch, looked after you so well and made the process smooth and easy.
Many thanks again for taking the time to provide us with such positive feedback!
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Quick and easy booking
Quick and easy booking, work done whilst waiting even when not booked. Informative staff
2026年10月21日
Protyre Autocare - Colchester からの回答
Hello Dawn,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Highly recommend
Very professional knowledgeable team. They explained what needed to happen, sorted out my car, great communication and very friendly. Will certainly use them again
2026年10月21日
Protyre Autocare - Colchester からの回答
Hello Sarah,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service and a comprehensive…
Great service and a comprehensive inspection found problems that could have been disastrous if not found.
2026年10月19日
Protyre Autocare - Colchester からの回答
Hello John,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Efficient service from the Stanway…
Efficient service from the Stanway garage, had 2.30 appointment, enquired just after lunch if I could come in earlier, service phoned back to say yes as awaiting a customer to return call. Got there 1.30ish and started straight away on the service. Waited for car, received free coffee. Car service completed efficiently. Staff pleasant, happy with work completed at website pricing.
2026年10月16日
Protyre Autocare - Colchester からの回答
Hello Steve,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Car returned with dirty wheel and alloy
After the wheel was replaced it and the alloys was covered with white and yellow material all over making it look dirty. When I asked why it was dirty and returned this way the reply from the man at reception was ‘you’ can just wash it off as it’s Soap. All
These years of changing tyres at different garages and after paying 120£ I was disappointed at their attitude how the vehicle can be returned in such a state. Then when I insisted it is cleaned he asked again if I wanted someone to clean it and I felt I was asking for the moon. The person did clean it but half a job . I was not in a situation to wait any longer but drove off never to
Go there again
2026年10月14日
Protyre Autocare - Colchester からの回答
Dear Acjo,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Protyre Autocare - Colchester からの回答
Hello Steven,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Telephone service is poor
They need to answer the phone more promptly. Also when they say they will call about prices etc they should not have to be chased.
Actual repair carried out was good.
2026年10月8日
Protyre Autocare - Colchester からの回答
Dear Steven Ford,
Thank you for taking the time to share your feedback.
We are always keen to know how we can improve our customer's experiences going forward and will look into the lack of communication you have experienced on this occasion. A team member will make contact with you in due course to discuss this further.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Job look way too long
I have used Protyre for a good few years now and have hitherto been pleased with their service. They have always been courteous and efficient.
Unfortunately my latest experience wasn't so good. The job (discs and pads) was scheduled to take up to 3 hours and I was told to expect a call when the car was nearly ready.
I returned to the premises after 2 1/2 hours to see my car up on the hoist but with no one working on it. When I asked about it I was told that the wrong parts had been delivered and that the correct items would arrive imminently.
Even after the parts finally arrived there was no progress as the mechanic concerned had gone onto another job so I had to question what was going on again.
Another 2 1/2 hours later the job was completed but I received no discount nor an apology. I wasn't even offered a cup of coffee.
I am not inpressed.
2026年10月5日
Protyre Autocare - Colchester からの回答
Dear Mr Holland,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
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