I contacted Protyre at Colchester and spoke with Jake, a very polite and helpful person who invited me to call in at the workshop. I went along a short while later and met Jake who examined my front... もっと見る
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Overall you provided a good service especially, when a warning light came up on the dashboard when driving away, you made sure every thing was OK and got the said warning light removed. However I was... もっと見る
I had a great experience here and didn't even spend any money! I booked an aircon regas on Groupon thinking we have had our car 9 years and it has never been regassed! After leaving it with them and e... もっと見る
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I do usually go to protyre for the convenience of it being so close to where I live. I have had MOTs done, Servicing, tyre changed and honestly, i cannot fault them. I woke up the other day and not... もっと見る
企業が回答しました
企業情報
Protyre Autocare - Colchester について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Unit 1 Westside Centre, Stanway, CO3 8PH, Colchester, Essex, 英国
- 01206 210245
4.7
優良
1618件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Felt like I was being set up to spend more than I needed to
I went for a tyre check up and was told basically I needed four tyres because replacing the front one with a different brand to the other would cause issues. The back tyre was found to have a small nail in which was removed without my permission and I was told the same thing. That tyre is still at full pressure and no visible issues almost a week later. I asked for them to email all of what they recommended with a quote for the tyres and I have received nothing. As a woman going into tyre shops you are vulnerable and I felt like I had to make a decision there and then, which I didn't want to. Not great overall and left me with a bad taste in my mouth.
2026年8月26日
Protyre Autocare - Colchester からの回答
Dear Jill Ball,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
1 star dropped as they were 45 mins…
1 star dropped as they were 45 mins behind time starting my MOT
All staff polite and friendly good service
2026年8月24日
Very impressive and quality service
I contacted Protyre at Colchester and spoke with Jake, a very polite and helpful person who invited me to call in at the workshop. I went along a short while later and met Jake who examined my front tyres and confidently identified a tyre that was out of shape. Having given me various options he booked my car in two days later for the front tyres to be replaced. Throughout he explained everything to me in an extremely polite, confident, and professional manner. He really was very impressive.
I duly attended again at the appointed time to have the tyres changed and was greeted with civility and professionalism. With employees the likes of Jake, Protyre’s continued success is assured. I hope his managers and hierarchy appreciate the quality of service he provides.
2026年8月27日
自発的なレビュー
Protyre Autocare - Colchester からの回答
Hello Dave,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Friendly helpful staff and competitive…
Friendly helpful staff and competitive pricing. Very happy.
2026年8月26日
Protyre Autocare - Colchester からの回答
Hello,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, and we are delighted to hear that you are happy with the service you received from the team. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Fitted 4 new tyres and did not put the…
Fitted 4 new tyres and did not put the correct pressure into the rear tyres meaning I had to go back to have this rectified due to warning lights on the dashboard stating an issue.
2026年8月20日
Protyre Autocare - Colchester からの回答
Dear John Carini,
We sincerely regret the inconvenience you experienced with your tyre pressure. We have passed on your feedback to management to review our fitting process to prevent this from happening again. Thank you for bringing this to our attention.
If you have any questions or require any assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
Unusually, not so good on this occasion
I’ve used Protyre Colchester on and off for years, but my latest experience wasn’t so great - perhaps because of being understaffed at holiday time. Long and short of it I was overcharged and they forgot to fit the new tyre I’d been billed for.
The young lady on reception sorted as necessary and was very apologetic.
I will use them again as this seemed to be a one-off.
2026年8月24日
Protyre Autocare - Colchester からの回答
Dear Dave K,
Thank you for your feedback. We are truly sorry to hear that your recent visit did not meet your expectations and that there were issues with overcharging and a forgotten tyre fitting. We appreciate you acknowledging the helpfulness of the team member who assisted you to resolve. We have passed on your feedback to management and hope to provide you with a much better experience next time.
If you have any questions or require any assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
Went for a simple re gas of air con
Went for a simple re gas of air con, left the car with them for 1 hour. When I returned I was informed that the re gas has been completed but the car requires a new air con compressor and/or switch. I was quoted nearly £1000 for this, I said I would like a 2nd opinion from a mechanic that I normally use. I got this 2nd opinion and it was confirmed that nothing is wrong with the compressor or switch. It appears that this company were trying to pull a fast one. I would not trust this company with my car ever again!!!
2026年7月29日
Protyre Autocare - Colchester からの回答
Dear Cp,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Took my car for an MOT
Took my car for an MOT. Nice waiting area with screens so you can watch the MOT taking place.
2026年8月10日
Protyre Autocare - Colchester からの回答
Hello Paul,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great services and MOTs
The services and MOTs carried out on my car are very good. The staff are very helpful and professional, that is why I always use Protyre even though it is a bit of a journey away. Worth it though.
2026年8月10日
Protyre Autocare - Colchester からの回答
Hello Linda,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good value and excellent service
3 new tyres ordered and booked in at Colchester for fitting. Excellent service from booking in to collection plus good value. Would recommend Protyre
2026年8月7日
Protyre Autocare - Colchester からの回答
Hello Phil,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Professionally helpful
Have been with them for over 5 years and they have always been professional and helpful.
2026年8月7日
Protyre Autocare - Colchester からの回答
Hello Mr Patel,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
They informed me exactly what the…
They informed me exactly what the problem was and what was the solution. No pressure selling.
2026年8月5日
Protyre Autocare - Colchester からの回答
Hello Dhiraj,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Colchester からの回答
Hello Mr Claydon,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Colchester からの回答
Hello Craig,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Colchester からの回答
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyres Fitted Wrongly.
Bought 2 front tyres from Protyre after my car failed it's MOT test for damaged tyres. Took the car for retest and failed again on front tyres! They were directional tyres and both had been wrongly fitted. Went back to Protyre and they wouldn't deal with it that day. Had to rebook for the following day.
2026年7月3日
Protyre Autocare - Colchester からの回答
Dear Steve,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Best regards,
Eddie
Customer Care - Protyre
Decent service but using a Groupon voucher added avoidable complications
I took advantage of a Groupon voucher offer for a Air Con gas recharge and pollen filter replacement, which offered a good price. I called the centre to make the related appointment. When I arrived I was advised that the timing was incorrect and that that the filter had not been ordered, so an overall potential delay of a couple of hours. I left the car and arranged a lift back home. I received a call from the centre to advise that the Protyre website reflected the incorrect gas required for the recharge - this meant a price increase for the correct gas and the need for me to cancel the Groupon voucher and purchase another (for the correct gas) - Groupon process was very simple. I was called to advise car was ready for collection - I asked for paperwork to confirm work done but was advised this was not normally provided when a Groupon voucher was used. I was given a copy of a document issued to Groupon, which provides the basics of what I needed. Overall, a decent service provided but using a Groupon voucher and the confusion of the gas type added avoidable complications.
2026年7月13日
Tyres fitted
I had 4 tyres fitted about 7 months ago thru black circles. The service was all fine but then I had an MOT done at my regular place 5 months later, who failed my MOT as 2 of the tyres were fitted backwards! They rectified it and then passed me which i had to pay for, albeit it wasn’t a big charge but i do wonder about the safety implications of driving around for 5 months like that. Those who might say oh you should’ve checked them when they were fitted, well I am no tyre expert hence paying and getting new tyres fitted by ‘professionals’ and trusting they did their job.
Needless to say I won’t be using them again.
2025年12月5日
自発的なレビュー
Protyre Autocare - Colchester からの回答
Dear Customer,
Thank you for notifying us of your concerns. We are sorry this has happened.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Overall you provided a good service…
Overall you provided a good service especially, when a warning light came up on the dashboard when driving away, you made sure every thing was OK and got the said warning light removed. However I was a little disappointed when I asked for the new rear tyres/ wheels to be swopped with the front ones, to be asked for a sixty pound fee? I would have thought with the vehicle already up on the hoist and the power tools that you use, it would have taken a matter of minutes to swop the over!
2026年7月15日
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