Having used Protyre Autocare for many years, I highly recommend them, their service is always quick, reliable, and affordable. While there, I noted the polite manner of the reception helping an eld... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Staff carried out work in a professional manner,and pointed out a defect to car I never knew existed. I have been a customer of Kwik fit for years, however after my experience at pro tyre I will be us... もっと見る
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Credit where it's due. On two previous occasions they told me that I didn't quite need my front tyres changed yet. This was after I had been told I needed them changed by by a multinational company, a... もっと見る
After complaint to Protyre Autocare Dumfries it was explained to me there had been a communication error between myself and the company. The manager contacted me and explained the error. I was then in... もっと見る
企業が回答しました
企業情報
Protyre Autocare - Dumfries について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Annan Road, Dumfries, DG1 3JX, Dumfries, Scotland, 英国
- 01387 254433
4.8
優良
1230件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Not the best
Did not find this company very friendly or helpful. Made me feel I should have booked directly with them and felt the end result was very untidy .Spent nearly £500 so was looking for a better service, to be fair they did fit tyres in record time
2026年7月8日
Protyre Autocare - Dumfries からの回答
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Had a huge bulge in one of my front…
Had a huge bulge in one of my front tyres late afternoon. Staff were great and had me back on the road after fitting two new front tyres. They hadn’t much life left in them anyway. Great service from friendly staff.
2026年6月24日
Protyre Autocare - Dumfries からの回答
Hello Brian,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Everything went smoothly
2026年6月22日
I did not have to wait long to get an…
I did not have to wait long to get an appointment.
Staff are polite and friendly. Even though they are short staffed, the service received was 5 star.
2026年6月9日
Protyre Autocare - Dumfries からの回答
Dear Wendy Peacock,
We're so glad to hear you had a 5-star experience with us!
We truly appreciate your kind words about our staff and the prompt appointment at our Dumfries branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - protyre
New tyres
Very helpful manager who managed to fit me in despite being short staffed and busy.
2026年6月8日
Protyre Autocare - Dumfries からの回答
Hello Ingrid,
We would like to thank you for sharing your feedback regarding the service you received at our Dumfries branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I called to get a puncture repair
I called to get a puncture repair. The staff were very helpful and provided a good level of service
2026年6月3日
Protyre Autocare - Dumfries からの回答
Dear Edward Watt,
We are delighted to hear that our team at our Dumfries branch, was able to assist you with your puncture repair.
We strive to provide excellent service to all our customers, and your kind words are greatly appreciated.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
The order as straight forward
The order as straight forward. The staff were helpful and took the car on time.
2026年5月27日
Not great
Having failed 3 times to get answer on phone purchased two tyres on line which links you in to booking a fitting time. They ask you to be prompt for appointment, no idea why as you simply join the queue of other people randomly waiting. My car was started some 40 mins after ‘appointment’ time despite being on site on plenty of time. Another customer I spoke with was still waiting for them to start on his car over an hour after his allocated time.
Front office staff should have at least some customer interaction skills and not a great look for the company when customers are looking to get in and out and fitters split their time between working vaping and stopping for a cigarette.
Over the years I have purchased many tyres from Protyre or Denton tyres as it used to be. Suspect however I won’t be back and other ‘booked customer’ I spoke with certainly won’t be back.
All round a pretty negative experience but on the plus side the tyres were competitively priced.
2026年5月20日
Protyre Autocare - Dumfries からの回答
Dear Mrs Cook,
Thank you for sharing your recent experience with us. We are sorry to learn of the difficulties you encountered, from the challenges in reaching us by phone to the extended wait times and observations regarding our team in centre.
We can confirm that your concerns have been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Excellent service
Very quick at sourcing my tyre ,fitted and balanced beautifully and tyre pressure correctly set and done in very quick time ,I have used Dumfries before and most certainly will again -Great Service .
2026年5月25日
Great customer service
Great customer service. Would have given 5 stars but website didnt say the above branch couldn't do wheel alignment if my vehicle had lane assist. Would recommend a little astrix and further information making customers aware before booking and paying for wheel alignment which branch could do it.
2026年5月13日
Shocking!
Made an appointment online for 9am. Still had to wait 40 mins! They also forgot to do the tracking and had to be reminded. Drove away and they had not balanced the tires! Really shocking service
2026年5月13日
Protyre Autocare - Dumfries からの回答
Dear Tina Clark,
We appreciate you bringing this to our attention. We're sorry your appointment didn't run smoothly and that the service wasn't up to par on this occasion.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Helpful staff member
2026年4月15日
Great customer service
Great customer service, great prices on budget tyres, I have only used Denton Tyres for a long time
2026年4月13日
Booked and paid online
Booked and paid online. No delays, in and out quickly.
Staff thorough and pleasant.
2026年4月6日
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