The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... もっと見る
Fair service. They started the maintenance at the booked time. Clear and fair communication from the staff, proper care about the car. I have many good experience with protyre.
企業が回答しました
Responsive to my request and immediately checked tyres without having booked appointment. Helpfully discussed, to make decision on purchase of new tyres. Rather a long wait, but I recognise they had f... もっと見る
企業情報
Protyre Autocare - Thetford について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Unit 4, Telford Way, IP241HU, Thetford, 英国
- 01842 763663
4.6
優良
1113件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great yearly servicing.
Easy to schedule appointment online. Came in for new tires, fluid service, & MOT. They found a fixable issue for a fair price. Everything was taken care of in an afternoon. Staff was friendly and knowledgeable. Will be returning next year and suggesting to friends.
2025年12月3日
Protyre Autocare - Thetford からの回答
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good service
2025年11月14日
Protyre Autocare - Thetford からの回答
Hello Jayne,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
100% recommended
Every time I have called with a problem, they have fitted me in within the next 2 hours from call. I would highly recommend this company as they go above and beyond.
Thank you Pro tyres
Sharon
2025年12月3日
Protyre Autocare - Thetford からの回答
Hello Mrs Hawes,
We appreciate you taking the time to leave us such a fantastic review! We're so glad to hear that you've had such positive experiences with our service. Thanks again!
Best regards,
Eddie
Customer Care - Protyre
First time visitor, good team effort, honest garage
First time visitor, I did research the company, to see what others have said and my experience was very positive, I pre booked my tyres on line used a discount code, arrived a little behind my time but did phone to advise I was late, my first impression was very professional outfit, met with a warm welcome, they were excellent, pleasant waiting room with drinks available, comfy chairs, it was busy, the team were working hard to get their allotted work done, the manager(I think was Jay) was very friendly, easy to talk to and not at all condescending like you find in these situations, my car was fitted with her new tyres, I opted for free wheel alignment but no hard sell, to make a decision about continuing, and making required adjustments, I felt my tyre fitter ( Steve ) had done a good job, Road tested my car, and it did take some time but from arrival to departure but an honest job done, would recommend
2025年12月3日
Protyre Autocare - Thetford からの回答
Hello Michael,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great sevice
Arrived unannounced for a battery check and it was checked and replaced straight away
2025年12月3日
Outstanding service!!…
Greatt all round service..Jason and the team were exceptional and very helpful with everything I needed.
Many thanks!
2025年12月1日
Protyre Autocare - Thetford からの回答
Hello Nicholas,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Sorry to say that the intention was for…
Sorry to say that the intention was for Protyre Autocare to help mend my shock absorber. It turned out to be a potential nightmare due to negligent work.
2025年1月24日
Protyre Autocare - Thetford からの回答
Dear Don Ibanez,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Efficient and knowledgeable team at…
Efficient and knowledgeable team at Thetford Protyre. They are all so helpful.
2025年11月18日
Protyre Autocare - Thetford からの回答
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Thetford からの回答
Dear Charles Stephen,
We appreciate you taking the time to leave us this five-star review.
We're happy to hear you were pleased with our team's service at our Thetford branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Excellent customer service
Excellent customer service, knew what I required, and the job done in good time
2025年11月17日
Protyre Autocare - Thetford からの回答
Hello Mark,
We would like to thank you for sharing your feedback regarding the service you received at our Thetford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
No charge for diagnosing something they can’t fix!
I came in to The Garage with what I thought was a slow puncture, but the fitter told me that the rim was cracked and needed to be either welded or replaced. There was no charge for this information and when I got a new rim, the tyre was fitted perfectly.
2025年11月12日
Fantastic service as usual!
2025年11月3日
Trusted company!
2025年10月29日
Protyre Autocare - Thetford からの回答
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
GREAT SERVICE
Used Protyre in Thetford several times now and each time the service is consistent, just what you need when a crisis arises.
Many thanks for the speedy action.
2025年11月4日
Protyre Autocare - Thetford からの回答
Hello Miss Austen,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Mot time…
1st time with protyre for mot and silver service. My car passed and service was done ..i found all paper work spot on and the manager updated Me on cost as it proceeded to the silver service. Customer focused 100% at thetford and will be back again as it's local and my recent visit confirms this . A well keeper vechicle saves an owner money and having a good garage to go to leaves a customer peace of mind
2025年11月7日
Protyre Autocare - Thetford からの回答
Hello Christopher,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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