Great service from first contact by phone through to the tyres being fitted. Good price for the tyres. The only thing that prevented it being a 5 star review was the cleanliness of the waiting a... もっと見る
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The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... もっと見る
企業が回答しました
Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... もっと見る
Fair service. They started the maintenance at the booked time. Clear and fair communication from the staff, proper care about the car. I have many good experience with protyre.
企業が回答しました
企業情報
Protyre Autocare - Thetford について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Unit 4, Telford Way, IP241HU, Thetford, 英国
- 01842 763663
4.6
優良
1114件のレビュー
顧客にレビューを依頼しています
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Protyre Autocare - Thetford からの回答
Hello Stephen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I have used thetford tyre and exhaust…
I have used thetford tyre and exhaust for around 20 years and when it changed to pro Tyre I was sceptical.... But ... Was actually really pleased and will continue going there 👍
2025年9月17日
Protyre Autocare - Thetford からの回答
Hello Rod,
We appreciate you sharing your positive experience. We're happy to hear you were pleased with our service and prices. We value your feedback.
Best regards,
Eddie
Customer Care - Protyre
Did a good job changing my tyres..
2025年9月8日
Protyre Autocare - Thetford からの回答
Hello Mr J Reyes,
We're happy to hear that your tyre change went well. Thank you for your positive feedback; we appreciate your time.
Best regards,
Eddie
Customer Care - Protyre
The best
Appointment was available, car was fixed quickly and good quality. Always amazing service ✨👍
2025年9月8日
Booked my tyres online date and time
Booked my tyres online date and time
Picked my car up hour and a half later
Couldn’t have been happier.
2025年9月3日
The tyres were a good price and the…
The tyres were a good price and the team from the manager down were fantastic
2025年8月29日
Bank Holiday help
Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on my way with a new tyre! Excellent service nice guys all happy to help and a nice hot chocolate whilst waiting.
2025年8月29日
Very helpful and considerate staff
Very helpful and considerate staff. Prompt service and a good price.
2025年8月29日
I visited you on 20th August on my way…
I visited you on 20th August on my way down south, asked to check my Tyres allso mentioned I had luggage, when I left after several miles I checked my Tyres and it seemed air was taken out rather then topped up.
When I got back I went to my local dealers who checked all my Tyers and all needed air, they checked all my Tyres and valves everything was fine
2025年8月29日
Protyre Autocare - Thetford からの回答
Dear Gerald Almond,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Good all round except staff happiness...
Easy to book an MOT, good price for MOT. Staff could have been a bit more welcoming/try to look like they enjoy their job. ':)
2025年8月20日
Well received at reception and work…
Well received at reception and work conducted professionally.
2025年8月20日
Protyre Autocare - Thetford からの回答
Hello Mr Wilks,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Highly recommended and will definately use again.
From the initial online order to the extras requested over the phone for the same appointment the team were absolutely brilliant and kept me ion the loop every step of the way. Highly recommended and will definately use again.
2025年8月20日
Very happy with service provided
2025年8月18日
Protyre Autocare - Thetford からの回答
Hello Garry,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Had 2 new tyres fitted but they didn’t…
Had 2 new tyres fitted but they didn’t put the locking wheel nut back on . We didn’t notice until
My partner was washing my car a few weeks later.
When we notified them they did order new ones a fitted them but it could have been very very dangerous as I was driving it for weeks unaware .
2025年8月18日
Protyre Autocare - Thetford からの回答
Dear Amanda Ritchie,
Thank you for bringing this matter to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
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