Radiators Direct レビュー 

Radiators Direct からの回答

2023年12月18日

Dear Tracy, many thanks for your positive feedback, we are really pleased your radiators look great, we will pass on your comments to Customer Service.
Regards
The Radiators Direct team

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2023年11月28日

Dear Kevin, thank you for taking the time to give us your feedback, we are happy to hear that you had such a positive response from the Team. We pride ourselves on the service we provide and are very pleased that everything was satisfactory. We believe that providing a quality service and products is essential, we appreciate there are companies that offer cheaper options, and we are grateful that you chose to place your order with us.
We hope your new radiator will look great, if there is anything else we can do for you please let us know.
Kind regards
The Radiators Direct Team

Radiators Direct からの回答

2023年11月2日

Dear Amanda,
Thank you for your feedback, we are happy to hear everything with your order went smoothly and that you have had such a good experience. We pride ourselves on the service we provide and are very pleased that everything was satisfactory. If there is anything else we can do for you in the future please let us know.
Kind regards
The Radiators Direct Team

Radiators Direct からの回答

2023年11月2日

Dear Jane, thank you for your feedback we appreciate your comments and positive review. We hope the radiator looks great and if we can help again in any way, please do not hesitate to contact us.

Many thanks
The Radiators Direct Team

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2023年10月24日

Dear Pamela, thank you for your comments, we are appreciate the feedback and will let the Website team know!
Kind regards
The Radiators Direct Team

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2023年10月24日

Dear Mr Clover, thank you for your review, we are very pleased to hear that you have had such a good experience!

Kind regards
The Radiators Direct Team

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2022年11月24日

Dear Deidre, thank you for taking the time to provide feed back on your order. We have reviewed the actions taken to ascertain if there are any improvements we can make to our internal systems. Currently we operate during standard weekdays, unless specifically requested and agreed we do not deliver or despatch on a weekend. Our first learning is that we will endeavour to improve awarness of this fact on the website. As you placed your order on the afternoon of Friday 4th at 15.25 we would only be able to despatch the following week. On Monday 7th at 13.52 our Inputting team called to advise you that your size radiator was unfortunately out of stock, but was due back in stock w/c 14th and it was agreed that we would call to confirm a delivery date. On Tuesday 15th at 10.35 our Customer Service team called your mobile and left a message requesting a call back to set a delivery day, unfortunately we did not receive any call to arrange delivery that week. As we handle circa 700 orders per week it is difficult to follow up unresponsive calls. Our second learning is to see if we can establish a system to improve this, even if it is just for our consumer customers rather than our trade Merchant customers. All our calls are recorded and all emails logged so if required we can provide dated transcripts and recordings. We received a message from you chasing your radiators on the 23rd via our website and requested details to follow up, all your messages were received, the email address is a group account and is copied to a number of our Team, we received your response at 13.44 and your subsequent contact at 14.04 (after you received the bounce back message). Our Customer Service Manager responded and, as you requested in your email (“Monday will be best for a delivery”), a delivery for Monday 28th was agreed. We do regret that you have had a poor experience with this order, we always aim to give the best service we can, but on occasions products do go out of stock and miscommunications can occur. We hope that you will be happy with your radiators and if you require any further assistance we would welcome the opportunity to provide you with a better experience.

Kind regards
The Radiators Direct Team

Radiators Direct からの回答

2022年8月15日

Dear Tony, thank you for your feedback we appreciate your comments and positive review of our service. We hope the radiator looks great and if we can help again in any way, please do not hesitate to contact us.

Kind regards
The Radiators Direct Team

Radiators Direct からの回答

2022年7月5日 に更新

Dear KL,

We appreciate your feedback on your recent purchase experience and understand your frustration. The product you ordered and had delivered on the 18th May is a distinctive model that has unique features that differ on every product, created by all the marks from the sanding and welding in the production process and the exposed raw material, as clearly shown on our website.

As alternatives, we do also offer a huge variety of powder coat painted options, which, unlike the Bare Metal Lacquer models, do not show the welding and scratch marks beneath, offering a perfect finish.

When you contacted us on the 8th of June to raise concerns over the variation in colours and sent us pictures, we did reiterate that the nature of the product means there are inherent differences and manufacturing marks as your picture showed, and from that point of view was as described and promoted on our site.

However, as you also had an issue with scratch damage, we were happy to replace the item free of charge or as you preferred, to collect the damaged item and refund you.

Given we have to collect, check returns before we can process a refund, we do allow a period of time for this process to occur. Your radiator was collected on the 14th June and the refund was issued to your bank on the 28th June, 10 working days after collection.

In your feedback you refer to being asked to part pay for the feet, however is it possible you meant the valves? Our Customer Service Team were incorrect in charging you a restocking fee for the valves. We do agree with you that for an end user such as yourself, you have little use for valves (or other accessories) if you are not keeping the radiator, therefore we will be refunding the balance you paid and apologise for this. We will be amending our policies to reflect this and provide our team with guidance on process for any future issues.

We aim to provide an excellent service to all our customers, and we particularly appreciate the time you have taken to provide feedback.

Yours
The Radiators Direct Team

Radiators Direct からの回答

2022年5月31日

Dear Mr Seed,

Thank you for you review, we appreciate the feedback. We are glad to hear that you received your delivery on time and in perfect condition, and that the product looks stunning in your dining room.

If we can help again in the future, please let us know.

Kind Regards
The Radiators Direct Team

Radiators Direct からの回答

2022年5月30日

Dear Diane

Thank you for your review, we are proud of service and our products and it is pleasing to hear you were happy with both, we appreciate the feedback.

If we can help again in the future, please let us know.

Kind regards
The Radiators Direct Team

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2022年5月26日

Dear Ms Lester,

Thank you for your review, it is very rewarding to hear that you have had such a good experience . We pride ourselves on the service we provide and are very pleased that everything was satisfactory for you.

We are also glad to hear that the radiators look amazing in your kitchen!

If we can help again in the future, please do not hesitate to get in touch.

Kind regards
The Radiators Direct Team

Radiators Direct からの回答

2022年3月21日 に更新

Dear John,

Thank you for your review, we are glad to hear you were pleased with the quality of your product and that the delivery was quick. If there is anything else we can do for you in the future please let us know.

Kind Regards
The Radiators Direct Team

Radiators Direct からの回答

2022年3月18日

Dear Ms Parry

Thank you for your feedback, we are always pleased to hear that our customers like their product and are pleased that the delivery was on time. If there is anything else we can do for you in the future please let us know.

Kind Regards
The Radiators Direct Team

Radiators Direct からの回答

2022年3月11日

Dear David,

Thank you for your review, we are glad you like the product, and that delivery was speedy. We hope we can help you again in the future.

Kind Regards
The Radiators Direct Team

Radiators Direct からの回答

2022年1月18日

Dear Carl,

Thank you for your review, it is good to hear we were able to resolve your issue quickly. Hopefully we will be able to service you requirements again in the future.

Kind Regards
The Radiators Direct Team

Radiators Direct からの回答

2022年1月18日

Dear Mr B

Thank you for your review, we are pleased to hear everything you experienced with us was was to a high standard. We hope we can help you again in the future.

Kind regards
The Radiators Direct Team

Radiators Direct からの回答

2022年1月11日

Thank you for your review, we are glad to hear you like the designs and they are doing the job of heating your home. We do hope we will be able to help you again in the future.

Kind regards
The Radiators Direct Team

Radiators Direct からの回答

2022年1月11日

Dear Ms Cotterell
We are sorry that your communication on the 29/11/21 was not responded to promptly at the time, I believe our Customer Services Manager has called you to apologise and answer your questions. As she explained the issue occurred due to the volume of contacts and orders being processed post the Black Friday event and a new member of the team inadvertently marked the contact as having been completed. We hope that this explanation and offer to honour the Black Friday Deal goes some way to redressing the delay in answering your query

We aim to provide an excellent service to all our customers, and we particularly appreciate the fact that you were considering us again having purchased in 2020, we will be discussing with the Team to identify ways in which we can ensure errors such as this are avoided in the future.

Kind Regards
The Radiators Direct team

Radiators Direct からの回答

2022年1月11日

Dear Mr Ellis,
Thank you for your review, we are so pleased our customer service team were able to help with the change of size. We hope the product is looking great in your home.

Kind regards
The Radiators Direct Team.