Rangecookers.co.uk レビュー 

971
TrustScore 5段階評価の4

4.1

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5つ星のうち5の評価

Good product - delivery was a bit of a mess. but i think it was a combination of the home having to be all clear / we didnt have the right people there. So i don't think it was their fault, even thoug... もっと見る

企業が回答しました

5つ星のうち3の評価

Only fault have with my cooker is lighing of any of it you have to hold down ignition for least 30 seconds had engineer out to it from range master for him yo tell.me dont no how light oven 18month... もっと見る

企業が回答しました

5つ星のうち4の評価

Beställde en LOFRA-spis som hade ett skönhetsfel. Bad dem byta beslag från krom till mässing vilket gjordes. Vid leverans fick jag för långa belag på spis och loggan längst ner saknades. Allt har ski... もっと見る

5つ星のうち4の評価

Rangecookers.co.uk delivered where John Lewis failed. If they say they have stock they actually mean it (compared to certain others who mislead and then fail). My only small gripe is that the cooke... もっと見る

企業情報

  1. 電化製品店

当該企業による記述

Rangecookers.co.uk - great prices, expert advice and FREE delivery on range cookers from manufacturers such as Rangemaster, Bertazzoni, Ilve, Lacanche and Falcon among other. Online since 1999, our team offer the expert and impartial advice to help you get the range cooker that is right for your kitchen.


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4.1

ほぼ満足

TrustScore 5段階評価の4

971件のレビュー

5つ星
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4.1

すべてのレビュー

(971)

過去12か月のレビュー数: 28

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5つ星のうち1の評価

Expand production to meet demand

delivery time off the scale and attitude was you will have it before christmas if you are lucky !
As it is delivery isn't until the New Year on an order placed 1st Really
If they are made in the UK expand , UK manufacturing needs to grow

2021年8月23日
Rangecookers.co.uk ロゴ

Rangecookers.co.uk からの回答

Good afternoon Mark, thank you for both your order and your time in writing the review.

We're seeing extended lead times almost across the board. Rangemaster products are no exception to this with lead times increasing from a standard three to four weeks to up to almost thirty weeks on some models, due to a huge demand combined with component shortages. This will be the case regardless of retailer due to the delay being at factory level.

We'd be more than happy to discuss any alternatives that are available in a shorter lead time.

5つ星のうち3の評価

Disappointed with the lengthy wait to receive our new Rangcooker

Disappointed that we have to wait until February 2022 to receive our new Rangecooker, especially as our new kitchen is being fitted at the moment as won’t be properly finished until the cooker is installed.

2021年8月23日
Rangecookers.co.uk ロゴ

Rangecookers.co.uk からの回答

Hi there, thank you for the time in submitting a review.

We are seeing extended lead times across the board, largely due to demand and component shortages. We communicate these delays (where relevant) on all product pages of our website under 'Delivery Lead Time'.

We'd be more than happy to discuss alternative products with you that might be available in a shorter lead time.

5つ星のうち2の評価

Long long wait .......

We have ordered but weren't impressed as it said i think 2/3 months delivery but once paid it said we wont get it till january :(

Easy to order and no problems other than this but it is quite a big one, it should give an accurate delivery date before taking payment

2021年8月16日
Rangecookers.co.uk ロゴ

Rangecookers.co.uk からの回答

Dear Claire,
We are sorry to hear the delivery for your Rangemaster cooker has a longer lead time than expected. We keep our website as up to date as possible with the information the manufacturer provides us, however sometimes lead times are extended without notification and we can only apologise on this occasion you have been affected.

Thank you for your feedback, we really appreciate it.

5つ星のうち5の評価

Love my range cooker

I have always wanted a rand cooker and ordered one with a double oven.
From ordering to delivery only took a week.
The men who delivered the cooker was very polite.
The cooker looks really nice. I haven’t used it yet, but sure it won’t disappoint.

2021年8月16日
5つ星のうち3の評価

Ordering process fine but not…

Ordering process fine but not particularly impressed that I have had to make full payment for an item that is not due to arrive until January 2022

2021年8月16日
Rangecookers.co.uk ロゴ

Rangecookers.co.uk からの回答

Dear Maria,
Thank you for your feedback, we really appreciate it!
All Rangemaster cookers are built to order at the moment and do unfortunately have a long lead time. Like with most retailers, the funds are always taken at the time of ordering unless a finance option is available and with majority of other manufacturers the delivery times are much quicker which is why the funds are taken at the time of placing the order.
If there is anything else we can help with, please don’t hesitate to get in touch.

5つ星のうち5の評価

Range Cooker

Order placed and delivered within a week, much sooner than expected, was told delivery would be between4/6 weeks so was very pleased. Great communication from the delivery people and delivered on stated day and time. Would recommend

2021年8月16日
5つ星のうち3の評価

I have still not received the item over…

I have still not received the item over 1 month since ordering and I was not sent a confirmation of the order once I had placed it I had to chase the order to receive the invoice

2021年8月16日
Rangecookers.co.uk ロゴ

Rangecookers.co.uk からの回答

Dear Jo,
Thank you for your feedback and we are very sorry you had to chase up the confirmation of your order. This is usually sent out as soon as we have processed an order and unless an email address is incorrect, they are very quick to arrive in your inbox. The other alternative I can think of is it may have gone into your junk inbox which does happen on the odd occasion.
In regards to the delivery of your order, I have chased this up with Falcon directly and as soon as I have an update, I will be in touch with you directly.

5つ星のうち5の評価

Griddle trays

The first time I ordered something it took about 10 weeks to arrive with no mention, I called a couple of times, but the two grill trays I ordered last week arrived this week
Very quick service, pleased with them
Many thanks

2021年6月25日
5つ星のうち3の評価

Not a happy customer.

We came to Range cookers direct thinking this was best as we need to replace our existing range, on ordering were told slight delays due to Covid, ordered and paid!! THEN told our delivery will be 8.12.21 which is six months!! Yet they have hassled over access to the house, etc I find the whole thing unsatisfactory. Also why am i asked to review when its another six months before i get my Range!!

2021年6月25日
5つ星のうち5の評価

Good customer service

Good customer service, delivery drivers very helpful and good PPE worn throughout, took all packaging away, which helped. Would recommend.

2021年6月24日
5つ星のうち2の評価

Great choice poor service info

The choice of appliances is second to none and the information about each is easy to use and easy to search.
Having ordered however I have no idea when to expect my appliance or what process is to follow. Communications in that regard could be significantly improved.

2021年6月17日
5つ星のうち5の評価

Excellent to deal with on purchase

The process of purchase and delivery was first class, answered any questions I had and very helpful, id highly recommend, the delivery team were amazing and very accommodating. Stunning cooker the pictures didn't really do it justice.

2021年6月17日
5つ星のうち4の評価

Rangecookers.co.uk delivered where John…

Rangecookers.co.uk delivered where John Lewis failed. If they say they have stock they actually mean it (compared to certain others who mislead and then fail).
My only small gripe is that the cooker was delivered without one of the advertised components. Enclosed was a sheet of paper advising me to order the missing part (roasting dish and rack) from a defunct email address.
Who knows if I will ever see these missing items as Rangemaster seem to be unwilling/unable to carry out basic business functions at present.

2021年6月6日

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