Richer Sounds - Bournemouth レビュー 

1,602
TrustScore 5段階評価の5

4.9

545 Christchurch Road, BH1 4AH Bournemouth, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Called to discuss a piece of kit and after determining my needs we agreed on what would be an appropriate purchase. After being quoted 3-5 days delivery I was surprised to receive it the next day.... もっと見る

企業が回答しました

5つ星のうち5の評価

Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop... もっと見る

企業が回答しました

5つ星のうち5の評価

Served by Lewis who was professional throughout and an absolute pleasure to deal with. Very knowledgeable and enthusiastic and even managed to upsell to me which is very rare. Would highly recommend... もっと見る

企業が回答しました

5つ星のうち5の評価

Aaron again was a 10/10 , showed interest and product knowledge. I decided to complete our Cinema project with a 120in screen and a 4K projector. Aaron came round measured up , made a recommendation a... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1602件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,602)

過去12か月のレビュー数: 24,651

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Put simply Excellent customer service…

Put simply Excellent customer service and value for money
Other companies should take a leaf out of their book
Well done Paul and many thanks for helping me find the right product 10/10

2026年1月19日
Richer Sounds - Bournemouth ロゴ

Richer Sounds - Bournemouth からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Staff attentive with good product…

Staff attentive with good product knowledge and I felt safe and satisfied with the whole product purchase

2026年1月17日
Richer Sounds - Bournemouth ロゴ

Richer Sounds - Bournemouth からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

A very nice greeting on arrival.

The greeting we received as we entered the shop was a very good start. Once we said the equipment we hoped to buy a very helpful assistant joined us.
With his help and guidance we found the turntable that was exactly what we had in mind.
A very successful purchase.

2026年1月15日
5つ星のうち5の評価

Purchase of TV sound bar and also a music streamer DAC total value circa £600

I was aware that Richer Sounds has an excellent reputation via Which the Consumer Organisation. Also through previous personal use.

I phoned in advance and said what I was looking to purchase.

When I arrived I was greeted courteously.
All of my product technical questions were answered and relevant details explained so that I could choose between devices and make the right purchase.

Much better than buying online. At Richer one can deal with a knowledgable staff member.

I was also shown the listening room which was useful, with a view to any future purchases.

The goods were delivered on time as agreed.

I will install the kit in a few weeks, confident in the knowledge that if I have any questions I will be helped on the phone by someone knowledgeable.

Also a six year guarantee is part of the deal unlike many other outlets.

Thank you and well done Richer Sounds.
Your accolades are well deserved.

2026年1月17日
Richer Sounds - Bournemouth ロゴ

Richer Sounds - Bournemouth からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

all at the shop were super helpful and…

all at the shop were super helpful and guided me to what I was looking for initially ... then a budget change allowed for a 'better' choice and they thought it was a good choice .... Technics turntable and Triangle active speakers ... Sounds Fantastic

2026年1月13日
Richer Sounds - Bournemouth ロゴ

Richer Sounds - Bournemouth からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Paul was very helpful

Paul was very helpful , delivery on time. Seamless purchase of my new tv!

2026年1月16日
Richer Sounds - Bournemouth ロゴ

Richer Sounds - Bournemouth からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Everything

Everything

2026年1月14日
Richer Sounds - Bournemouth ロゴ

Richer Sounds - Bournemouth からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Very knowledgeable, friendly and good customer service

I was looking for a vinyl record player and wasn’t sure which one to choose. The staff at Richer Sounds, Bournemouth were incredibly knowledgeable and helped me narrow down the right option without any pressure. They gave clear, honest advice, made the whole buying process effortless, and were genuinely friendly throughout. Excellent customer service all around — highly recommended.

2026年1月14日
Richer Sounds - Bournemouth ロゴ

Richer Sounds - Bournemouth からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Prompt, hassle free service

My request to purchase my headphones and take it off the credit voucher through telesales was easy to do. The service was prompt and hassle free.

2026年1月11日
Richer Sounds - Bournemouth ロゴ

Richer Sounds - Bournemouth からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Great advice and product knowledge.very…

Great advice and product knowledge.very helpful salesman and made me feel that i could come in or call anytime for further help (no doubt i will).Shame about shop location.

2026年1月10日
Richer Sounds - Bournemouth ロゴ

Richer Sounds - Bournemouth からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Richer Sounds prices can never be…

Richer Sounds prices can never be beaten. But what makes them special is their, above and beyond, customer service which is the best of any business/organisation with whom I've had dealings/purchases. Cannot recommend them highly enough.

2026年1月10日
Richer Sounds - Bournemouth ロゴ

Richer Sounds - Bournemouth からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち4の評価

Purchase…

Knowledge of Lewis in store about appliance bought. However i would love it if you had spelt my name correctly on my invoice and in emails you are now sending me. Corrected after email and review thanks.

2026年1月9日
Richer Sounds - Bournemouth ロゴ

Richer Sounds - Bournemouth からの回答

Thanks for the feedback and so sorry for the spelling error, I will arrange for the customer to follow up and rectify this for you asap..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

First choice for hifi

First choice for hifi. Staff always knowledgeable about products.

2026年1月9日
Richer Sounds - Bournemouth ロゴ

Richer Sounds - Bournemouth からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Good Experience

Very friendly and helpful. Knowledgeable and not pushy. Explained what I was buying. Good value as well.

2026年1月9日
Richer Sounds - Bournemouth ロゴ

Richer Sounds - Bournemouth からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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