Richer Sounds - Exeter レビュー 2,954

TrustScore 5段階評価の5

4.9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Had bought a Technics record player which, just over a year, went seriously wrong. RicherSounds got it collected. Several weeks, no info, then they informed me they were waiting for parts, a few days... もっと見る

5つ星のうち5の評価

Richer Sounds offers good advice, excellent service at outstanding prices. Who would want to go to competitors who charge higher prices for the same products, who have no expertise and who provide poo... もっと見る

企業が回答しました

5つ星のうち5の評価

The staff at Richer Sounds Exeter were extremely welcoming and knowledgeable, with Nick guiding me through my amp and speaker purchase. Absolutely spot on when it came to my requirements and the set u... もっと見る

企業が回答しました

5つ星のうち5の評価

So was looking to upgrade my usher s520 to ae1s 40th anniversary And Pete at Exeter was brilliant, always answered my emails great advice great price and the option to return for full refund... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2954件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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5つ星のうち5の評価

Ordered a Philips PHIL-24PHS6000 24"

Ordered a Philips PHIL-24PHS6000 24" which we were able to collect the following morning after receiving a phone call from the shop. The TV is great - very easy to set up and Freely works a treat via the internet as we have no aerial for this set.
The Richer team were as helpful as ever.

2025年12月30日
自発的なレビュー
Richer Sounds - Exeter ロゴ

Richer Sounds - Exeter からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Great help with a faulty dongle

Great help with a faulty BenQ tv dongle. We agreed it wasn't a very effective product and Mark at Exeter went so far as to refund the price of an Amazon Firestick bought elsewhere to replace it. Thoughtful and considerate customer service.

2026年1月20日
Richer Sounds - Exeter ロゴ

Richer Sounds - Exeter からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

After sales service.

I had a problem with a Hisense 32 inch tv which kept losing connection to my WiFi.
Very impressed with the way Richer dealt with the problem, Steve at the Exeter shop was brilliant and nothing was to much trouble in arranging a replacement.

2026年1月20日
Richer Sounds - Exeter ロゴ

Richer Sounds - Exeter からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Recommend

Spoke to them on the phone, they ordered in the headphones. No issues what so ever. Recommend

2025年2月10日
Richer Sounds - Exeter ロゴ

Richer Sounds - Exeter からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Excellent service from Richer Sounds Exeter and a great deal too!

Mark was really helpful and kindly gave me a gift voucher in lieu of speaker cable discount. He was very pleasant and helpful on the phone and the Monitor Audio Silver 100 7G are ridiculously good for the money sounding more like speakers at twice the price.

2026年1月8日
Richer Sounds - Exeter ロゴ

Richer Sounds - Exeter からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

I’m a serial customer to Richer Sounds

I’m a serial customer to Richer Sounds. This is because I know the item I want will be very good at a very reasonable price - especially when their warranty cover is so good and quibble-free. Customer Service over the phone is fantastic - very patient and knowledgeable so you feel you’re being advised by a friend who knows their stuff.

2026年1月16日
Richer Sounds - Exeter ロゴ

Richer Sounds - Exeter からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Came in for a TV wall bracket

Came in for a TV wall bracket. Goood advice given and, not the most expensive bought but the right product, was

2026年1月11日
Richer Sounds - Exeter ロゴ

Richer Sounds - Exeter からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち4の評価

Helpful advice although the set up at…

Helpful advice although the set up at home for the speakers proved time consuming and trickier than awe had imagined.

2026年1月8日
Richer Sounds - Exeter ロゴ

Richer Sounds - Exeter からの回答

Dear Mr Fisher,

Thank you for your feedback, it's great to read you found the stores advice helpful of course but I'm sorry that you experienced some set up difficulty once at home with your purchase.

Our sales colleagues are always here to help of course so in the event of technical difficulty simply give the store a call and we'll do our best to resolve the problem over the phone to begin with. In the meantime I will arrange for the branch to follow up and offer any help you need..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Excellent customer service

Excellent response to problem with my loudspeaker. Reported fault on phone line and when I went to shop they had been fully briefed on my complaint and were ready to replace my device without further explanation

2026年1月10日
Richer Sounds - Exeter ロゴ

Richer Sounds - Exeter からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Amazing service

Amazing service. Purchased TV some time ago but had not finished the room it was going in. Once installed I found it was not right for what we needed. The team in Exeter exchanged it without any issues. Cannot speak highly enough of the Manager and his staff. Very pleased with the new TV.

2026年1月10日
Richer Sounds - Exeter ロゴ

Richer Sounds - Exeter からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Excellent Customer Service at Richer Sounds

What a great place Richer Sounds is! Very friendly staff and nothing is too much trouble.

Good interaction with all staff and Nick has been superb with each visit and purchase. Well done Exeter!

2026年1月10日
Richer Sounds - Exeter ロゴ

Richer Sounds - Exeter からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

I knew the model of TV I wanted

I knew the model of TV I wanted, and I knew RS were offering a very good deal. So, that is where I shopped. I have had a radio off you some years ago, and knew your service was excellent. The bonus for us was, parking behind your store and delivery. Plus we could also purchase the same day a new TV wall bracket. Delivery was very professional, with a telephone check, call made to me to ensure packaging was undamaged, whilst the delivery team were at my property.

2026年1月7日
Richer Sounds - Exeter ロゴ

Richer Sounds - Exeter からの回答

Thanks for your feedback, great to read you were happy with our service.

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