During the last couple of visits we’ve felt like staff are rushing and as if there was a big queue when in fact nobody had been waiting. However our last visit on 09/10/26 restored all our faith. The... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent as always - had exactly the monitor I wanted in stock and at the best price. Speedy collection process and was able to park right outside the door. Friendly, helpful staff too. Recommended.
企業が回答しました
Professional in every way, from Luca at sales process guiding two old fogeys who were buying their first SMART TV and didnt really understand what they wanted, through smooth and timely delivery to... もっと見る
企業が回答しました
Dealt with the Lichfield store for the purchase of a Wiim Pro streamer. Ordered online and collected the next day from store. Sadly around an hour after setting up the unit failed, quickly emailed... もっと見る
企業が回答しました
企業情報
当該企業による記述
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
連絡先
46 Birmingham Road, WS13 6GF, Lichfield, 英国
- 0333 900 0089
4.9
優良
1992件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sound advice
2026年5月14日
Richer Sounds - Lichfield からの回答
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Luca was excellent in his advice to me…
Luca was excellent in his advice to me and I'm well happy with deck and speakers a step back in time playing albums thank you
2026年5月14日
Richer Sounds - Lichfield からの回答
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds - Lichfield からの回答
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Ordered Sony tv click ,and collect…
Ordered Sony tv click ,and collect because I did not want to wait in for a delivery-next day!- rang up 2 days later for a progress but told it was not there yet,and were unable to track a click and collect-called in to the shop whist in town on Thursday for an update-not there-Tom -very helpful-checked the computer to find it had been delivered the next day day but put on the wrong shelf and did not generate an email or text to say it was there
2026年5月7日
Richer Sounds - Lichfield からの回答
Thanks for taking the time to leave your review. I’m sorry the Click & Collect process didn’t work as it should on this occasion of course.
Your TV was delivered to store on time, having been ordered on the bank holiday so despatched the following day, but appears to have been booked in incorrectly meaning the store failed to contact you.
We’ll be feeding this back with the team, to ensure they learn from their mistake, and the customer service team will also be reaching out to you directly to follow this up.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Bernie in the Lichfield branch was very…
Bernie in the Lichfield branch was very helpful and knowledgeable, I love this shop.
2026年4月12日
Richer Sounds - Lichfield からの回答
Thanks for your great feedback and for supporting local business.
Richer Sounds - Lichfield からの回答
Thank you for your 5 star review, it’s lovely to read your comments.
Understanding Technology!
Great communication in understanding what I required. I only ever buy fro Richer Sounds due to knowledge of staff.
2026年4月30日
Richer Sounds - Lichfield からの回答
Thank you for your 5 star review!
The sales assistants literally went…
The sales assistants literally went through all the amplifiers they had in stock as i didnt want to leave without one. It was very close to closing time so I left happy after purchasing the Audiolab 9000a with a nice discount. Even though I wasnt intending on spending anywhere near that amount.
2026年5月4日
Richer Sounds - Lichfield からの回答
Thank you for your wonderful feedback
Great service
2026年5月3日
Richer Sounds - Lichfield からの回答
Thanks for your feedback, great to read you were happy with our service.
Richer Sounds - Lichfield からの回答
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Richer Sounds - Lichfield からの回答
Thank you for your wonderful feedback
Great
Staff are welcoming and very knowledgeable. Prices are reasonable and they do a price match guarantee. Nice to get that personal touch.
2026年4月27日
Richer Sounds - Lichfield からの回答
Thanks for your 5 star review, we look forward to seeing you again next time
good prices for great equipment
2026年4月24日
Richer Sounds - Lichfield からの回答
Thanks for taking the time to leave us a four star review, and glad to read you were happy with the price and the new system of course. We look forward to seeing you again next time.
The Richer Sounds team.
Really helpful staff
Really helpful staff - Tom was spot on and even carried the speakers on on the car for my wife. Will be spending even more there - great experience at Lichfield
2026年4月23日
Richer Sounds - Lichfield からの回答
Thanks for your feedback, great to read you were happy with our service.
Excellent service all round
Excellent service all round. Luca is great at explaining every details. great end user experience. highly recommend.
2026年4月23日
Richer Sounds - Lichfield からの回答
Thanks for your 5 star review, we look forward to seeing you again next time
Total professional service from the…
Total professional service from the moment you enter the store, great selection of TV’s with top advice and guidance given by sales staff. Very happy with purchase, delivery and installation.
2026年4月19日
Richer Sounds - Lichfield からの回答
Thanks for your great feedback and for supporting local business.
Bought the Argon TT MK2 semi auto turn…
Bought the Argon TT MK2 semi auto turn table. The advice from Tim was very well received and useful. This quality turn table has really complicated my Techniques Hifi. Excellent service.
2026年4月20日
Richer Sounds - Lichfield からの回答
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful
Very helpful , was able to listen to the amp before l purchased it very noligable staff which helps a lot. Coming back in a few weeks time for new compact disc ayer . Thank-you to staff at litchfield branch .
2026年4月18日
Richer Sounds - Lichfield からの回答
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer Sounds - Lichfield からの回答
Thank you for your wonderful feedback
Richer Sounds - Lichfield からの回答
Thanks for your feedback, great to read you were happy with our service.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。