Richer Sounds - London Bridge レビュー 

1,594
TrustScore 5段階評価の5

4.9

100 Tooley Street, SE1 2TH London, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Loved stepping foot into the London Bridge record breaking store and meeting Malik. Enthusiastic, full of knowledge and very helpful. He kindly set up a set of compact DALI floor standing speakers and... もっと見る

企業が回答しました

5つ星のうち5の評価

Brilliant service! Professional staff who listen, consider carefully and give excellent advice. We have come back many times over the years for the friendly “ can do” approach of Richer Sounds staff.... もっと見る

企業が回答しました

5つ星のうち5の評価

Friendly and helpful staff. Had to wait a while as other staff were sorting boxes in the listening room. Once they were gone, staff took down from display and set up the two amplifiers that I wanted... もっと見る

企業が回答しました

5つ星のうち5の評価

Robin, one of the sales managers at London Bridge was very attentive when I needed help choosing a TV, which I did, and paid for, pending delivery. He was even more helpful when I rang up the next mor... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1594件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,594)

過去12か月のレビュー数: 24,990

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

A very friendly

A very friendly, knowledgeable salesperson in the store helped me to make my decision on a new piece of hi-fi. Thank you.

2025年9月28日
Richer Sounds - London Bridge ロゴ

Richer Sounds - London Bridge からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Great experience

Excellent customer service from real people. Price matched a product even when they weren't obliged to. Fast Delivery. Would recommend.

2025年9月24日
Richer Sounds - London Bridge ロゴ

Richer Sounds - London Bridge からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Excellent staff, great equipment, good value

Able to view the AV receiver in the shop with knowledgeable advice from the staff. Easy to order and pay, delivered the next day to my home. Denon AVR has great sound, good connectivity, easy to set up

2025年9月11日
Richer Sounds - London Bridge ロゴ

Richer Sounds - London Bridge からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Went into the London Bridge branch

Went into the London Bridge branch, needed a large screen TV, and audio receiver for my client.

Terry was incredibly knowledgeable, and gave me a further discount on the items I purchased.

Perfect.

2025年9月19日
Richer Sounds - London Bridge ロゴ

Richer Sounds - London Bridge からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

A great experience with Malek in the London Bridge Store.

I have purchased from Richer Sounds a few times, but this was the first time I visited one of the stores.
I had planned on purchasing an EVO150 SE, but was not sure about getting speakers for it at this time.
I had the EVO 150 confused with the cheaper EVO one.
Malik sorted out my confusion and set up the experience room for me to try the EVO 150combined with a pair of DALI Oberon 5's.
I was very impressed, but being concerned about the ability to use wireless headphones with the system, Malik organised a demo of this feature. It is important as this system is for the living room and sometimes I want to listen to music while my wife is watching TV.

2025年9月17日
Richer Sounds - London Bridge ロゴ

Richer Sounds - London Bridge からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Fantastic service & a great price too.

Fantastic service & a great price too.
No pressure at all to buy and all options laid out to me and recommendations good and bad.
Didn't honestly think I would have been in a position to purchase what I did but being a VIP member also helped as well as Robin at London bridge helping to get in my price range.

2025年9月17日
Richer Sounds - London Bridge ロゴ

Richer Sounds - London Bridge からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Friendly staff and very helpful

Friendly staff and very helpful. In particular nice that they held the item for a few days until I could get to the shop.

2025年9月16日
Richer Sounds - London Bridge ロゴ

Richer Sounds - London Bridge からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Very good about accepting return of disappointing item

I bought some earbuds, performance of which was disappointing ( developing a terminal fault within 12 months of purchase). Staff were very understanding, interested to learn more and friendly in processing my refund credit.

2025年9月15日
Richer Sounds - London Bridge ロゴ

Richer Sounds - London Bridge からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Superb

As always, excellent service online and in-store at London Bridge, cheaper than anywhere else and with a 6yr guarantee.

2025年9月8日
Richer Sounds - London Bridge ロゴ

Richer Sounds - London Bridge からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Ordered late in the day from warehouse…

Ordered late in the day from warehouse and collected on second day after. Staff were polite and helpful, making a handle for my item. London Bridge store.

2025年9月4日
Richer Sounds - London Bridge ロゴ

Richer Sounds - London Bridge からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Excellent advice from Terry and good…

Excellent advice from Terry and good prices. Terry took the time to understand our needs and to consider how best RS could help.

2025年9月3日
Richer Sounds - London Bridge ロゴ

Richer Sounds - London Bridge からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Great service!

Called for a bit of advice which was freely given and spot on, made a purchase and received my items the next day as promised, worked perfectly….happy days! Thanks for your advice and excellent customer care.

2025年9月3日
Richer Sounds - London Bridge ロゴ

Richer Sounds - London Bridge からの回答

Thank you for your 5 star review!

5つ星のうち2の評価

Richer Sounds Experience

Went to get something at London Bridge Store and experience was awful…The guy at the store was so rude and unhelpful…I am I VIP customer and I always shop at this Branch I mean it was terrible experience i would not recommend it at all and also I don’t think I will buy anything from this company again…also not to forget my product hade a scratch when I opened but I choose not to return it…anyway very disappointed…

2025年8月27日
自発的なレビュー
Richer Sounds - London Bridge ロゴ

Richer Sounds - London Bridge からの回答

I was genuinely sorry to see your review and have of course investigated with our London Bridge store. Unfortunately neither the colleague who sold you the bracket, or the team present, could recall anything unusual about your specific interaction. Indeed the colleague involved is a very long-standing one with a pretty unblemished record of service, which it makes it all the more surprising to read your feedback. That said, we take all feedback seriously and I have discussed with the whole team the importance of tuning in to each and every situation as best as possible.

Regarding the scratched bracket, following our direct contact via e-mail I understood you had agreed to send some images over of the issue but to date I’m afraid haven’t received them? If you are still happy to share the images, we’d be more than willing to look into this further and see what can be done. Hopefully you can see from the 98% of overwhelmingly positive reviews on Trustpilot, and from your regular past experiences, that these problems are rare but I'm sorry that things went wrong for you here.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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