We bought a Samsung 43inch TV recently. We dealt with Euan who sorted our collection. After many tries we couldn't get the TV to recognise our broadband router. We rang Euan and he went above a... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
We bought a Samsung 43inch TV recently. We dealt with Euan who sorted our collection. After many tries we couldn't get the TV to recognise our broadband router. We rang Euan and he went above a... もっと見る
企業が回答しました
very helpful and knowledgeable staff. Only to happy to demo the speaker system we were looking at but also recommend a different brand / system that would fit our needs and give a better result (also... もっと見る
企業が回答しました
Excellent customer support from richersounds newcastle. All the staff were very helpful. Bought many items from this store, their knowledge on the products and after care support is 2nd to none i... もっと見る
企業が回答しました
I was steered toward my choice of amplifier by a member of local branch (Newcastle) who suggested something a little better than I was originally looking for. Sadly I think had managed to give out the... もっと見る
企業が回答しました
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
94-96 Clayton Street, NE1 5PG, Newcastle, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I had some issues with my TV, but the customer service was excellent. After discussing the problem, they arranged for my TV to be replaced with a brand-new one. The replacement process was straightforward and handled quickly. I’m very happy with the service and the new TV. Great customer support and a positive experience overall from the staff at Newcastle.

Richer Sounds - Newcastle からの回答
Friendly staff member offered great advice. Bought TV at excellent price with a guarantee that couldn't be beaten.

Richer Sounds - Newcastle からの回答
Very quick delivery and good service. Notified as soon as item was ready to collect.

Richer Sounds - Newcastle からの回答
Great business to shop with. The sales staff & manager could not be more helpful and are very knowledgable when guiding me to the best product to purchase for my needs.
The two guys that delivered my purchase to me also need a mention as they were two gentlemen. Their attitude, care and professionalism showed through. An excellant representation for their company.

Richer Sounds - Newcastle からの回答
I'd ordered a Roberts radio online and asked for it to be delivered to a store as I didn't want it leaving on my step.
The notification came quickly and the product was in the store in a couple of days with no trouble at all. No problems whatsoever.

Richer Sounds - Newcastle からの回答
I had a television delivered and I realised I had ordered the wrong size when I rang Richer Sounds they could not have been more helpful I ordered a different television which was delivered promptly and the original was returned I am very happy with my purchase and would happily buy from Richer Sounds again .

Richer Sounds - Newcastle からの回答

Richer Sounds - Newcastle からの回答
Budget speaker stands ordered after seeing them in store. Clear and knowledgeable advice as ever from the Newcastle store.
Stands arrived within 2 days. Delighted again with my purchase from Richer Sounds

Richer Sounds - Newcastle からの回答
The chap (sorry I’m terrible with names) who helped me was great. He explained everything I needed to know. Gave me a couple of suggestions. Then helped me the day after when I called back to order something else.
Great store, friendly staff would recommend.

Richer Sounds - Newcastle からの回答
I've never had a bad experience with Richer Sounds, this was my first time visiting the Newcastle store and the team were just lovely - I'd only purchased a cheap pair of headphones, but the experience was welcoming, friendly and knowledgable. I will be back!

Richer Sounds - Newcastle からの回答
We were given helpful advice and bought a product which was what we wanted.

Richer Sounds - Newcastle からの回答
Excellent friendly and very knowledgeable service.
Very quick delivery.

Richer Sounds - Newcastle からの回答

Richer Sounds - Newcastle からの回答
Excellent service all around, amazing and friendly staff, fantastic customer service, very competitive prices and wide range of products! Couldn’t ask for more.

Richer Sounds - Newcastle からの回答
Excellent service from a professional, really good price, could not deliver on day I wanted so they knocked £10 off the bill. Brilliant.

Richer Sounds - Newcastle からの回答
Everything went through very easily and product was delivered on time although when informed by DPD items were going to be delivered at a specified time I did inform them that I wasn't at home and could it be delivered next day and they confirmed this but items were still delivered the same day and was left with a neighbour. I appreciate this was nothing to do with Richer Sounds but otherwise all was good.

Richer Sounds - Newcastle からの回答
Colin advised us straight away that we might not need the product (preamp). So it proved. We ask about record players if a better quality than ours and he made it v clear. Will return come the time.

Richer Sounds - Newcastle からの回答

Richer Sounds - Newcastle からの回答
Excellent customer service as always. Been using Richer sounds for many years. Needed to upgrade our old Cambridge audio system as DAB tuner no longer viable with most stations moving to DAB+. Now we have an internet streaming unit that has excellent sound reproduction and is surprisingly easy to use.

Richer Sounds - Newcastle からの回答
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