Richer Sounds - Solihul レビュー 

1,759
•
TrustScore 5段階評価の5

4.9

9 Station Road, B91 3TG Solihull, GB

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

It was really useful discussing my requirements in store with the knowledgeable sales person. Before I went to the store I did some research on the website, which helped me decide my budget. I chose h... もっと見る

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5つ星のうち5の評価

fosi audio zd3. After already agreeing a price match with Tele sales. The shop told me they had a returned item in excellent condition; they gave me a further discount. The actual item was very g... もっと見る

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5つ星のうち5の評価

When I bought my new Cambridge Audio AXR100 amplifier the staff were very helpful in advising me on what I should buy. I had thought about a less powerful amplifier not realising it wouldn't drive my... もっと見る

企業が回答しました

5つ星のうち5の評価

The team did not try to sell me unnecessary items beyond my budget, they were friendly without being overbearing and highly knowledgeable. My email enquires were delt with promptly and they even went... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1759件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.9

すべてのレビュー

(1,759)

過去12か月のレビュー数: 24,662件

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5つ星のうち5の評価

Excellent advice

After discussing my options I received excellent advice which was very professional and no pressure.

2026年4月13日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Perfect

Very helpful but not overbearing. Gave a really good option for exactly what we were looking for. And very pleased with what we bought. Really lovely people.

2026年4月15日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Richer sounds

Been going richer sounds many years great advise from marcus solihull branch about hifi amps dac's really appreciate it thank you. My 65" tv great watching the snooker lol and the wife was well happy with the free brolly bloody rain lol... Daniel meegan

2026年4月11日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

New LG Oled…

Had replacement LG Oled TV for set that failed after 3.5 years. Issue with new TV but Martin at Solihull sorted no problem and now very happy. 100% recommend him and his team

2026年4月13日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Exceptional Experience at Richer Sounds!

​I recently purchased an LG C5 OLED TV paired with a Denon Dolby Atmos soundbar, and I couldn’t be happier with the entire process.

​Even though the advice and purchase were handled entirely over the phone, the experience was flawless. The team took the time to talk me through the specs and ensured I was getting the perfect setup for my home. Not only was the expertise top-notch, but the price was absolutely unmatched nobody else came close to the value offered here.

​The service was truly second to none, proving that you don’t need to be in-store to get that famous Richer Sounds customer care. If you’re looking for premium audio-visual gear and want expert guidance from the comfort of your sofa, I cannot recommend them enough.

​Pros:
​Fantastic over-the-phone expertise
​Highly competitive pricing
​Seamless purchase process
​
Highly recommended!

2026年4月7日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Excellent Service

As I live about 20 miles from the store, I ordered the product I required on the phone. It arrived by courier the next morning - less than 24 hours after I had made the purchase.

2026年4月7日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Speedy resolution to an issue with my…

Speedy resolution to an issue with my new sub speaker. Great team at the Solihull branch. Thank you

2026年4月6日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

First class service

First class service, experienced and knowledgeable staff who did not try to oversell and listened to our requirements. Delivery was at the time and date specified. Would definitely use again.

2026年4月1日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

What I wanted was in stock and the…

What I wanted was in stock and the assistant was very helpful in packaging my purchase so I could carry it out.

2026年3月31日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Very helpful in choosing my usb…

Very helpful in choosing my usb turntable. Also was very creative in assisting me to safely manoeuvre a large box on my trolley by tapping the box to my trolley which deserves a big thumbs up.

2026年4月1日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Knowledgeable and competitive pricing…

Knowledgeable and competitive pricing after some discussion with the store to match an online retailer price. Quick delivery. If you are agonising over what hifi to buy and want a good deal (as I was) it is worth considering Richer Sounds (Solihull).

2026年3月30日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

I knew what tv I wanted richer sounds…

I knew what tv I wanted richer sounds did the best price and a 6 year warranty Marcus the guy who I spoke to didn’t overstate the anti glare option I was looking for but it did surpass my expectations I’ve recommend richer sounds to family and friends for many years now I they have never let us down

2026年3月29日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Excellentsupport

Excellent initial tech advice over the phone.

Placed an order over the internet and was looking for delivery. By accident I booked click and collect. The Solihull branch were able to correct y mistake and arraged delivery. Excellent support.

2026年3月29日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Our Sony TV failed after 5 years and 2 months…

Our Sony TV failed after 5 years and 2 months BUT we had bought it from Richer Sounds with an extra years free guarantee (6 years). Richer Sounds reacted quickly to check out the problem (TV beyond economical repair) and made us a fair offer to recompense us. We accepted and bought a new TV from Richer Sounds with another 6 year guarantee. We really like the way Richer Sounds do business.

2026年3月19日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Awesome service

Awesome service. Very professional staff. Delivered to the dersired room and a phone call to confirm delivery.
The product in mint condition and with warranty. No issues since setting up my Samsung HWQ990F

2026年1月4日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Experts in their field

Excellent guidance and sold me a record player well under my budget . They gave excellent advice and the Argon TT Mk 2 record player is perfect. Very happy

2026年3月21日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Fantastic service

Markus was so welcoming and interested in hearing exactly what we were looking for in a new set of speakers He made some great suggestions and explained how each set of speakers might meet our requirements. He then set us up to listen to as much as we wanted. He was attentive without being pushy. Nothing was too much trouble for him, we didn’t feel rushed despite us arriving near to closing time. Would definitely come back to the Solihull branch based on this experience

2026年3月23日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

The perfect partner for my hifi upgrade

My plan was to upgrade my old 24 year hifi set up in stages, didn't want to rush. Stuart helped last month with the peice which was my marantz amplifier, I went back last week for my speaker upgrade. I love the advice you get here, from real audio people and that know their stuff. Wasn't rushed, ended up buying something I probably wouldn't have if I was just on the webpage. Being able to listen to them was a great help. Will be back in a few weeks for another purchase/ next stage.

2026年3月7日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち3の評価

I found the Samsung customer service…

I found the Samsung customer service team very helpful.
Richer Sounds shop in Solihull not inviting

2026年3月3日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thank you for you review, it's obviously disappointing to read your comments about out Solihull branch however. I'm pleased that Samsung helped you, but it goes without saying that you should feel confident you can come to us with any problem, and expect it to be resolved properly.

We'd be keen to know more about what happened, so that we can improve for next time, and with that in mind will contact you directly. Of course if I can be of any more help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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