Richer Sounds - Southampton レビュー 

2,702
•
TrustScore 5段階評価の5

4.9

77 London Road, SO15 2AA Southampton, GB

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I’ve purchased at least three high-end items from Rich Sounds and never have once been pressured into making a decision that day. Always give them plenty of advice and on many occasions, Ethan had the... もっと見る

5つ星のうち5の評価

Excellent range of gear is available in this Southampton branch with staff, led by a brilliant manager (Rob), having the expertise to ensure that you get the system (or part) that you require. The 'S... もっと見る

企業が回答しました

5つ星のうち5の評価

I bought an expensive Arcam A15+ amplifier after over a year of research. I was shocked to unbox it and find it was VERY comprehensively faulty. The staff at Richer Sounds were very sympathetic an... もっと見る

企業が回答しました

5つ星のうち5の評価

Love this company. They make it easy to speak to someone on the phone who can give you straightforward informed advice. No pressure tactics, just a nice conversation and recommendations. This makes... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2702件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,702)

過去12か月のレビュー数: 24,593件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great product

Great product, great price and great service!

2026年6月5日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Very satisfied customer experience

I pre-ordered a new Samsung television order online but arranged to collect it from my local store in Southampton. Whilst the television took longer to reach their warehouse from Samsung than I was told I appreciate that this was outside of Richer Sounds control. I was contacted when it was ready to collect and was very happy with the friendliness and professionalism of the staff, particularly James, when I arrived to pick it up. He also helped carry it to my car and paid my car parking fee immediately without question. Overall an excellent customer experience and I am happy to have signed up as a VIP member.

2026年6月4日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Service at its Very Best from Richer Sounds

What a fantastic buying experience from Richer Sounds, Southampton store. Expertise, customer friendly and genuine intent to satisfy the couple of questions I had, prior to making the purchase. I received my delivery next day and am absolutely thrilled with the Denon mini Hi-Fi and Fyne Audio speakers. Kudos to Paul who couldn't have been more helpful. Good old fashioned customer service at its very best.

2026年6月1日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Helpful

Quick, efficient service
Friendly, helpful staff

2026年5月31日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Great Place, Amazing Staff

I was helped by Tom and Rob today - they steered me towards buying quality speakers I am very happy with. Very friendly, amazing customer service. Without their help I would have bought something I would have been less happy with. I will definitely buy from them over ordering online whenever possible.

2026年6月6日
自発的なレビュー
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

TV purchase made easy.

Helpful, knowledgeable staff with good products available in stock.
Great delivery service included in the very competitive price.

2026年5月29日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Richers at Southampton look after their customers …

Richers at Southampton helpfully explained how my delivery to the Isle of Wight was going to be managed and what would happen when.
Unfortunately the item was slightly damaged in transit but my options were helpful and they sorted things out for me.
Staff were friendly over the phone and I had a good experience, no hesitation in buying from them again.

2026年5月29日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Excellent service.

I visited the branch in Southampton to collect a portable cd player. The staff where excellent in helping me sort out the Bluetooth connection, unfortunately it did not work, so I was given a full refund of my payment.

2026年5月28日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち4の評価

The member of staff was knowledgeable…

The member of staff was knowledgeable and helpful it made choosing the right items easy and straightforward, very happy with the whole experience including the promotion delivery

2026年5月27日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks so much for letting us know that the team were able to make things easy and that you were happy with your overall experience.

If there’s anything more we could have done to earn that fifth star, we’d really appreciate the feedback. And if we can help further at any stage, please get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks
The Richer Sounds team

5つ星のうち5の評価

Excellent service from the initial…

Excellent service from the initial telephone conversation with Tom in the Southampton branch, through to collection in store when Rob kindly allowed me to unbox and check the DVD functionality before I left.

2026年6月2日
自発的なレビュー
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち4の評価

I didn't want to go into the store as…

I didn't want to go into the store as there was a special promo that would end that eve, However, there was lots of useful info about the product online!! So jumped at the chance to buy the turntable. I was kept informed re delivery which thankfully was Royal Mail so no issues there. All in all very happy with my experience.

2026年5月26日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for taking the time to leave your review. It’s great to hear the online information helped you choose the right turntable and that delivery went smoothly with clear updates.

We really appreciate your feedback and hope you enjoy your new purchase.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Super speedy and helpful service (every time)

Super speedy and helpful service - called the sales team, explained what I needed & the budget - they quickly had links for me to check, picked the device that was the perfect fit for the requirement, ordered and delivered quickly.

The focus was very much on what I wanted, not on an upsell and Richer Sounds are a Company I use and trust because it feels like a personal purchase adventure, not a sales pitch.

2026年3月5日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Marantz CD60

My click and collect order was available at the branch in less than 24 hours. Staff were friendly and helpful. The product was exactly as advertised.

2026年5月22日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Great service and support

Purchased some KEF speakers with the help of Ben and his colleagues at the Southampton store. Ben arranged an in-store demo and made the whole process super easy. His colleagues were also kind enough to help me load the speakers into the boot of my car. Very good service all round.

2026年5月23日
自発的なレビュー
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

I found the information I required on…

I found the information I required on your website and ordered the pvr click and collect. In store service was polite, efficient and friendly, giving me additional information regarding this new model, just been updated following some glitches with the previous model. The excellent service came as no surprise, my husband and I have been customers of yours since 1986 and my father since before then. We would happily recommend Richer Sounds to anyone.

2026年5月21日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Great service when visiting the…

Great service when visiting the Southampton branch. Ben was very nice and helpful.

2026年5月21日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Great website with honest opinion and…

Great website with honest opinion and reviews. Everything competitively priced as far as I could see. The tv I bought was absolutely update date current technology and from I could find , wasn’t stocked anywhere else. Impressive. Seamless transaction, ready to collect store next day. Thanks loads.

2026年5月19日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Great purchase from Richer Sounds

Great purchase from Richer Sounds. James was very efficient and courteous.
Very good experience from start to finish.

2026年5月15日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

super friendly staff

super friendly staff, lovely service, and perfect product! Thank you!

2026年5月16日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報