Richer Sounds - Weybridge レビュー 

1,020
•
TrustScore 5段階評価の5

4.9

64 Church Street, KT13 8DL Weybridge, GB

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Recently bought an LG televion from the Weybridge branch. The manager Terry could not have been more helpful in assisting us to choose the right equipment, organising the installation and even arrangi... もっと見る

企業が回答しました

5つ星のうち5の評価

Purchased a WIIM Mini and collected it the next day in store. such a simple and pleasant ordering experience, I got a nice polite call from a member of staff at the local store to inform me it was ava... もっと見る

企業が回答しました

5つ星のうち5の評価

The Richer Sounds staff at Weybridge are so helpful. Response to initial email within hours and good communication going forward. They tested my existing AV amp on their TVs and confirmed what I tho... もっと見る

企業が回答しました

5つ星のうち5の評価

Terry saves the day! I have ordered in my local RS Weybridge Technics turntable and two weeks later I wanted to upgrade the cartridge. There was few hiccups and lack of communication, I went to t... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1020件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,020)

過去12か月のレビュー数: 24,593件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Purchased a tv and had problems with…

Purchased a tv and had problems with Freely. on advice I returned the tv. The sales man concerned could not have been more helpfull, and exchanged the tv. A credit to Richer Sounds. Many thanks

2026年3月4日
Richer Sounds - Weybridge ロゴ

Richer Sounds - Weybridge からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Good choice, easy transaction

Lots of choice on the website. Plenty of information on the products. Easy to order and good comms once the order has been placed (emails). Choice of click & collect sites. Friendly staff when I collected (Webridge).

2026年3月3日
Richer Sounds - Weybridge ロゴ

Richer Sounds - Weybridge からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

rapid response.

A Very Quick response since the On line ordering had not got stock so wound the shop that had the headphones I needed.
They were excellent and I received the SHOKZ next day ,
Brilliant. thanks

2026年2月26日
Richer Sounds - Weybridge ロゴ

Richer Sounds - Weybridge からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち4の評価

Friendly and welcoming

Friendly and welcoming. But delivery by independent company a bit shambolic.

2026年2月17日
Richer Sounds - Weybridge ロゴ

Richer Sounds - Weybridge からの回答

Thanks for the feedback, although I'm really sorry there was some issues with our courier. I'll ask them to give us their feedback on the delivery asap of course, as I couldn't pick out any obvious issues from the tracking information, if you would like to discuss the matter further of course please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Excellent initial purchase however…

Excellent initial purchase however arrived damaged and although staff very helpful to provide replacement the actual timescale was initially disappointing . The way in which the follow up has been handled has been flawless and totally restored my faith in the company. Many thanks

2026年2月14日
Richer Sounds - Weybridge ロゴ

Richer Sounds - Weybridge からの回答

Thank you for your review, I was of course genuinely concerned to read of the damaged delivery and completely appreciate the hassle caused. Please accept my sincere apologies.

I agree that the timescale of the replacement is important and I'm sorry too that the replacement didn't happen quickly enough, I will of course raise the issue with the courier, as well as the branch team to find out where improvements with the exchange process could have been made.

In the meantime our customer service team will be in touch to resolve the matter to your complete satisfaction..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Usual no nonsense

Usual no nonsense, just straightforward, service. Always focused on the customer.

2026年2月14日
Richer Sounds - Weybridge ロゴ

Richer Sounds - Weybridge からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Richer Sounds Excellent

All the staff are extremely courteous, they listen to your questions and give answers which are understandable and very helpful. We were looking for a TV and soundbar, they took time to explain the differences, to enable us to choose the best for our needs. Delivery was fast and efficient, the engineer who installed the equipment was equally professional and again helpful. We did actually have a little issue, which was swiftly and efficiently dealt with. I would highly recommend Richer Sounds. Thankyou all.

2026年2月15日
Richer Sounds - Weybridge ロゴ

Richer Sounds - Weybridge からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Great local shop.

Helpful staff. Suggested a great (small) good value TV which works perfectly!

2026年2月14日
Richer Sounds - Weybridge ロゴ

Richer Sounds - Weybridge からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Good experience

Went twice for a demo and it was easy to book and try the equipment I wanted to test. My particular case required near field listening because the speakers would be used on my desk and close to the wall. Hugh set up the equipment to match my restrictions and provided all assistance.
Ended up buying on the second day.
I definitely recommend a demonstration if you're undecided between different options.

2026年2月10日
Richer Sounds - Weybridge ロゴ

Richer Sounds - Weybridge からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Great Customer Service

Bought a TV which developed a fault. It was replaced quickly without any hassle. Very satisfied with the outcome. Terry and his team in Weybridge gave first class service. Will buy any electrical goods from them in future.

2026年2月7日
Richer Sounds - Weybridge ロゴ

Richer Sounds - Weybridge からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Great service, great price

Great service, very easy to deal with, and most of all great price.
I purchased a Phillips ambi light 55 inch Qled tv and got 6 years warranty, instead of 2. Great service next day delivery

2026年2月2日
Richer Sounds - Weybridge ロゴ

Richer Sounds - Weybridge からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

The extra mile

Very helpful & knowledgeable staff, who went the extra mile to ensure absolute customer satisfaction.

2026年1月29日
Richer Sounds - Weybridge ロゴ

Richer Sounds - Weybridge からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

First class online sales team

Thanks to the knowledgeable, friendly and easy to understand Weybridge telesales team. They gave me peace of mind enough to make my purchase online

2026年1月29日
Richer Sounds - Weybridge ロゴ

Richer Sounds - Weybridge からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

As always knowledgeable staff

As always knowledgeable staff, very helpful and patient

2026年1月27日
Richer Sounds - Weybridge ロゴ

Richer Sounds - Weybridge からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Why would I go anywhere else

As usual I received great guidance and feel that certainly the staff at Weybridge listen and provide the best solution and at the best price. Terry was great as usual... why would I go anywhere else?

2026年1月24日
Richer Sounds - Weybridge ロゴ

Richer Sounds - Weybridge からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Always a great service .

Always a great service from knowledgeable people, I went in to enquire about a home cinema surround sound system. They advised me on what to get and would work with the existing things I have . I purchased what I needed.

2026年1月24日
Richer Sounds - Weybridge ロゴ

Richer Sounds - Weybridge からの回答

Thank you for your 5 star review!

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