RIU Hotels & Resorts レビュー 666

Getting in touch with the actual resort is a nightmare, also you email and no one gets back to you. awful

Hi, my wife and I recently stayed at the Riu Karamboa , Boa Vista Cape Verde. We wanted a warm break over Easter 2026 and this was the closest to the UK to almost ensure the good weather. We don’t normally do all inclusive but on this island it was the only way to go, the hotel is a very large complex with everything you need. We were nervous when we read that there had been problems with hygiene in Cape Verde but we have to say that when we arrived and throughout our stay the staff were generally nice and worked hard to keep everything clean. Plenty of sun beds, no need to be putting your towels down at silly time, just chill and go with the flow, plenty for all. The bars are nice for an all inclusive and the reception area is a nice place to site and relax, towels are provided nice and clean daily for the pool or beach. The food halls, I don’t want to call them restaurants because they are not, even the special booked places are the same they are all self service and the food is the same more or less wherever you eat. The selection is substantial and for mass produced food it was very nice, like I’ve said we aren’t used to all inclusive so it’s more us getting used to this not the place being bad. The food halls were very clean and the staff and cooks are constantly cleaning and taking dirty dishes away. The hotel and staff are very hard working and constantly cleaning however the people staying at the complex are not so concerned about themselves or other people. The hotel provides sanitation stations all over the place but lots of guests don’t use them, they are using shared serving utensils, eating food as they travel about through the food halls selecting what they want to eat, using butter knives that are for cutting off what you need not to spread the toast whilst still at the counter! Just take what you need and put it in the little dish that are provided! Guests you need to be better at sharing and being considerate to the other guests. The hotel couldn’t in our opinion do anymore than they did to make this holiday a lovely break for us and they succeeded, thank you ! People staying at the hotel you need to be better, don’t complain about people being sick and the hotels not doing enough when it’s you guys being inconsiderate!!! Use the hand cleaners that are provided, I don’t see what else the hotels can do to keep things healthy. Tui, who we booked with didn’t have any interaction with the guests or from what we experienced with the hotel, they have become just a booking agent who disappears once you paid for your holiday, they have a level of responsibility as an agent but like I say this isn’t the first time we’ve experienced this but nothing to do with the hotel.
We’ve scored the hotel 4 stars based on the cost of the holiday and the service received, those of you that regularly have all inclusive holidays I would imagine give it 5 stars if it’s your thing. For us a week away in the lovely weather, 6 hour flight , basic accommodation with basic nice food, well worth the money for a starter for the summer holidays. We recommend this hotel, our stay was without any problems during the week we stayed. The place is windy but the sun is hot! We witnessed lots of lobster coloured people so don’t get caught out guys! A week in the sun and returned with a great tan! Book it and go and use the facilities provided. Thank you for the stay it was great! Tui, all inclusive should mean all in, not handing money over at the hotel desk for government tax, you guys need to cover this. Put it in the price!

Dejligt hotel, MEN der er ikke styr på madhygiejnen. Vi rejste 4 personer. 3 af os blev syge med madforgiftning.

Vi fik heller ikke de værelser der var bestilt.

Vi besøger naturligvis ikke Vistamar igen.

The stay (Hotel Riu Costa del Sol) is ok.
But the service (?) of their customer department is very, very, bad.
They give the impression that the customer (=me) is not telling the truth.
So a simple, polite, question for a refund of 20 euro (=1,15% of the payment for our stay) is refused.
No service

Sunwing package to Rui Santa Fe, Los Cabos, Mex., Feb 28/Mar07,2026. Checked out approx. 11am. When it's time to leave the resort, we find the manager & his assistant are holding our luggage hostage. They insist the television is broken (turns out it is not- JUST requires a system reset because of signal loss). BUT the manager forces us to pay for the tv ($1000.00 + CAN$) because he was delinquent in performing his job. Instead of troubleshooting the signal loss, he insists the tv is broken. His incompetence  as a manger should not be passed on to a guest. We did not break the tv, we were not even aware the tv was not functioning, which we had explained to him.  An internet search of a black screen with a small white box in bottom right hand corner explains how to do a simple total reset: unplug both electrical and signal input from the unit, wait, reconnect and a complete reset is done.  Therefore, I should get a total reimbursement for this expense as it was a false charge, based on poor judgement and bad decision making on the part of the manager (Arn.....). The fact that the manager did not perform this simple signal reset task, proves the incompetence of both  himself and maintenance staff.  I expect better treatment  from a reputable hotel chain like RUI Hotels.  Does this happen  all the time or was he abusing his managerial position to cheat a senior guest like myself? Reconsider your decision to book at the Rui Santa Fe, Los Cabos, Mex, or  else: BEWARE of possible negligence on their part which could cost you a lot as it has me.  This hotel should refund me the full amount by reversing the full charge. 
Elean C. 

Riu Vistamar Gran canaria

Hold jer langt væk fra dette hotel hvis i ikke vil blive syge af madforgiftning jeg er lige kommet hjem fra en forfærdelige ferie hvor hele min familie var syge på ferien pga. maden og hygiejnen på hotellet. hverdag var der ambulancer som hentede syge mennesker. Der var os et dødsfald på hotellet mens vi var der.

Needed a 0 star option. Had the worst resort experience ever. Our basic human rights were violated by the staff at this resort. My family and I have stayed at Riu’s all over the world and this is by far the worst Riu experience at Riu Cancun. We were physically attacked by a group of Hispanic men staying at the resort. As the men were attacking us they were threatening us that they would send the cartel after us. My cousin, she was bleeding nose busted begging for help, begging for the police, begging for security to do something and hotel staff did nothing! The police came and did no investigation. The hotel staff did not listen to us and kicked us out of the hotel in the middle of the night with no money no passports and did not let us get our belongings. They held our belongings hostage until a day later even then it was a fight to get our stuff. Do yourself a favour don’t stay here, this hotel does NOT deserve your money. They also let the person who broke my cousins nose to remain at the hotel we tried to press charges and the hotel staff said they don’t want to help us cause we are no longer guests of the hotel. They do NOT care about tourist safety. I have reached out to WestJet, Sunwing and Riu Resorts.

I am disgusted how we were treated. We had multiple witnesses who were other guests who spoke on our behalf and they were threatened by hotel staff that they would get kicked out to. Part of our group who were asleep and not involved were also forced to leave. We begged, bled and pleaded but no remorse was shown despite having video evidence from other guests clearly showing our assault. Management have fabricated stories and will not look at the evidence we have when it backs our story.

I’m not sure if this was clear racial profiling but the people who assaulted us, as we were screaming for security were allowed to stay.

This resort is not safe. They do not want to help. The staff lie and management have no regard for safety and proceed to ignore our emails and pleads for help in this foreign country. Staff even refused to give us the police’s number to press charges!

Riu Hotel, look at the evidence and compensate as we will proceed legally for your violation of our rights.

Please see pic proof of our booking for 6- total group was 15 people. 2 bookings of 6 people, 1 booking for 1 person and 1 booking for 2 people (from England).

Vi var et reisefølge på 6 personer som besøkte Riu Vistamar i mars 2026. 5 stk ble sjuke med oppkast. Vi kom i kontakt med flere gjester fra flere land som var blitt sjuke. Verken hotellet eller reiseselskapet Tui tok noen ansvar, de var helt fraskrivende. Etter et søk på hotellet viser det seg at de har hatt problemer med utbrudd over flere år. Så ikke besøk dette hotellet.

For Coasta Mujeres- I normally do not write reviews like this, but my experience at **Riu Costa Mujeres** was bad enough that I feel obligated to warn other travelers to be very cautious about staying here.

During my stay, I developed severe traveler’s diarrhea after eating food at the resort. This was not just a short stomach bug — I was sick for nearly three weeks afterward, and even now my stomach still hasn’t fully returned to normal. To this day, certain foods like lettuce make me feel nauseous, which started only after this trip. The only foods that did NOT seem to make me sick while I was there were items that were sealed, packaged, or bottled. Almost everything else I ate from the resort caused stomach pain and made my condition worse, which strongly suggests there were serious food safety or sanitation problems.

My wife also became sick after eating at the resort and experienced vomiting, so this was not an isolated incident.

What made the situation even worse was how the staff handled it. The very first night I got sick, I had an accident in the room because of the diarrhea. When housekeeping came to change the sheets, they laughed while doing it, which was extremely humiliating considering I was clearly ill. Instead of showing concern for a guest who was obviously sick from something I ate at their resort, the hotel later charged me for the soiled sheets. There was no apology, no attempt to help, and no discount or compensation, even though I spent a large portion of my vacation sick in the room.

When you go to an all-inclusive resort, you expect the food to be safe. Getting traveler’s diarrhea can happen anywhere, but when nearly every unwrapped food item makes you sick, and multiple people in the same group get ill, that points to a bigger problem. It honestly felt like I was being served food that was not handled safely.

This trip turned what was supposed to be a relaxing vacation into weeks of stomach problems and a very unpleasant experience. Because of what happened, I strongly recommend that anyone considering **Riu Costa Mujeres** be cautious, especially when it comes to the food.

I hope management takes food safety and guest concerns more seriously in the future, because no one should leave a vacation feeling the way we did.

Una estrella por qué no puedo poner cero, personal de recepción del hotel RIU plaza España, desagradable a mas no poder, ten atienden como si fuéramos animales a los que hay que estabular, además después de alojarme en varias ocasiones en una habitación doble con mi esposa y mi hija de 2 años, ahora me dicen que ya no se puede y tengo que reservar una habitación superior cuya diferencia es nada más y nada menos que 1000€, se lo intento explicar al personal de recepción y reservas del hotel y de modo chulesco me dicen que es lo que hay que busque otro hotel, pues así haré no vuelvo, además para futuros viajeros añadir que el desayuno súper bien, pero prepárate para perder dos horas en coger el ascensor es penoso

Avisamos de nuestra llegada de madrugada al Riu Jambo, pero no tuvimos respuesta. Al llegar, nos hicieron esperar en recepción desde las 5 de la mañana, y solo tras quejarme me ofrecieron un upgrade, cuando en realidad ya me correspondía por Riu Class. Finamente se solventó pagando un early check in.

En cuanto al restaurante, el código de vestimenta es claramente sexista: a los hombres no se les permite entrar con tirantes, pero a las mujeres sí. ¿Por qué esa diferencia? Es sexismo, sin matices.

Ahora bien, quiero subrayar con todas las letras la amabilidad de todos los empleados del hotel—excepto los de recepción—que fue de sobresaliente, un 10 redondo. He viajado mucho y nunca he visto una amabilidad de todo el personal. Enhorabuena por este punto!

Holiday at Riu Cabo Verde – Not the 5-Star Experience We Expected
We travelled with TUI to stay at the Riu Cabo Verde in Cape Verde in March 2026. Unfortunately, the holiday did not live up to the 5-star rating advertised by TUI, and overall it was a disappointing experience.
Having previously stayed at another Riu hotel that was rated 5-star, we expected a similar standard. However, the Riu Cabo Verde felt quite tired and dated in comparison. If standards vary significantly between countries, we feel this should be communicated to customers before booking so expectations are clearer. Even the TUI representative mentioned when we raised our concerns that Cape Verde is an island where everything has to be imported and therefore the standard can be different.
There were several issues during our stay. The food was often only lukewarm, and on one occasion I was served raw chicken, which I photographed. Although we did see staff using a temperature probe once, the food temperature overall was not what we would expect from a hotel of this rating. The main pool was also extremely cold, making it very uncomfortable to use, and there was no indoor swimming facility despite us specifically asking about this before travelling.
Our room was not cleaned to the standard we expected and felt quite dirty at times. On two occasions the cleaner also removed my toothbrush from its protective covering, which was strange and unhygienic.
One highlight of the trip was the lemon shark experience, which was genuinely memorable and something we really enjoyed. However, we were disappointed to receive an email just three days after booking the excursion with TUI offering it at a cheaper price.
Overall, while the destination itself has its positives, we do not feel this hotel should currently be marketed as a 5-star experience by TUI. With clearer expectations and some improvements to standards, the experience could be much better.

Sehr schönes Hotel sehr schön und Sauber,sehr gutes Essen,gute Getränke trotz All Inclusive, freundliches Personal ,tolles Abendprogramm.
Leider die Ligen wurden ab 6.30 mit Handtücher belegt und kamen erst 11.30,auch keine Bademäntel .
Sonst alles Super
Riu Gran Canaria echt zu empfehlen.

Very poor customer service. Nobody wants to make a decision about a problem. They just pass the responsibility from one person to another. The property in Nassau is ok just as long as you don’t have a problem

My husband and I stayed at the RIU Palace Costa Rica for our honeymoon. Unfortunately, our experience was extremely disappointing. Instead of enjoying every second we were left to pack an unpack with 3 room changes. Why?

When we first arrived the room we were given was in very poor condition. It was clearly outdated nothing like the Google Photos making it look like a brand new room.

Overall, dirty and had a very noticeable mold smell. It honestly felt crusty and was hard to get over. Therefore, we asked to be moved after mind you tolerating it at first.

The staff did move us to a second room which appeared somewhat better initially. We could deal with the older smaller TV coming from a smart tv. Our 3rd room, the TV did not work. We didn’t even care or have the energy to address it. We were grateful for the room. However, the next morning my husband woke up extremely itchy with multiple bites all over his body especially his legs. After checking the bed, we discovered what appeared to be BED BUGS in the mattress. At that point we had to go back to the front desk again and explain the situation. Once again, we were given a new room.

Now get this. When we went back to the room to pack our bags 2 hours later after they were going to “investigate the matter” we found the room made up again for the next guests. Therefore, they did not do anything! It was a bandaid fix. Let’s just quickly resolve the matter and deal with it again later and or in hopes the next guest doesn’t notice.

How can anything additional get any worse? My husband became extremely sick with what appeared to be FOOD POISONING from something he ate at the resort buffet. He spent the entire middle of the night into the full next day in the room in horrible shape. I was solo on my last full day without my husband worrying if we would even make it home the next day. Imagine 5 hours on the plane with food poisoning.

While some staff members tried to help when issues were reported, the overall experience was unacceptable. It seems like this has been ongoing issues for years if you look back.

The only positive was the view, friendly workers for the most part around the resort and the hundreds of dollars spent on excursions outside the hotel.

Not so happy honeymoon experience. I would highly recommend not chancing staying at this resort. Put your hard earned money elsewhere

Went to the Riu hotel in Taghazout Morocco for 5 days of relaxation and sun. Came back needing another vacation, I did not sleep for 5 days due to noise pollution from mostly crying screaming kids and neighbours. People wake up at 5/6 AM to lay their towel at the “best spots” at the pool. Same people everyday, food was not good except for breakfast. And a few members of the staff treated us really disrespectful.
Never again. Next time only adult hotels without the horrible screaming kids who keep you awake the whole night and morning.

Maden er kedelig og ensformig. Kai (sushi) er decideret frygteligt 😫
Sødt personale , rene rum.
Man spiser ikke godt her - desværre

Riu Vistamar GC
Besøg ikke dette hotel medmindre I gerne vil være syge. Halvdelen af hotellet kastede op og havde diarré og min mand blev desværre også ramt. Alle der tog hjem med os havde mindst én af dem været syge. Dette åbenbart stået på i årevis uden at det bliver taget alvorligt.
Selve hotellet er fin, personalet er søde, udsigten er upåklagelig og maden ser ok ud…men det er den ikke!!!

As a RIU Class member, I’ve had great experiences with the brand before, but my stay in Room 30 (March 5-8) was a major letdown. While I love Jamaica and was sad to leave the island, I was relieved to leave this hotel.
The Experience:
* Hygiene Nightmare: We found cockroaches in our room on Friday night and again at 1:00 AM on Saturday. I have photos of this. It was revolting and meant we had to spend our final hours "scouting" our luggage to make sure no pests came home with us.
* Unfriendly Staff: The staff generally seemed like they were being forced to be there. A petite, skinny woman at the front desk was visibly annoyed by simple questions about the shuttle, and the omelette station attendant in the buffet was just as cold. No one offered drinks or proactive service.
* Lack of Care: Because of a foot injury, I was moved to a closer room, which I appreciated—but I didn't expect that room to have a pest problem. When I reported the bugs at checkout, the staff didn't even offer a basic apology.
* The "Finesse": It felt like we were constantly being "finessed" for money for taxis and outside services rather than being hosted at an all-inclusive resort.
The Bright Spots:
The bartenders on-site and the wonderful tour guides we met on excursions were delightful and truly saved the trip.
Bottom Line: I didn’t feel like a valued guest or a Riu Class member. It didn't seem like we were missed or even cared about. I hope management takes these hygiene and service issues seriously.
RIU Class Member Number: 22702586

Nice to see Riu don't promote animal welfare. 2 security guards chased off 3 wild donkeys throwing things at them. I got a mouthful of absume from the security guards to ad to it. Great company. The security guard pushed me. That's assult Cape Verde . Touareg.