RIU Hotels & Resorts レビュー 666

For interbet data trying ANYONE to sort Internet out failed
Blaming server but worked for 2 days
If this is important to you abd don't want to waste days of time fixed off beware of your choice here. Rating not good anyway

Hi,

we are unfortunately very disappointed with the standard of Riu Republica notably the front desk Marially the supposed “manager”.

Yesterday, when we got in our room there was a water leak and sand in our bed. We were then promised to get a room with pool view the next day (today). At noon, I went to the front desk to ask about the room change I was told to come at 3 pm. At 3:05 pm we went to the front desk and we were told our room is not available anymore as it was given to someone else. Apparently we were supposed to arrive at 2 pm. According to the “manager”.

The manager was speaking Spanish with her colleagues saying that we are annoying her, and that we are liars. Unfortunately my partner speaks Spanish and could understand. I then explained again calmly the issues we faced and what we were promised as well as the first passage at noon to change the room and the information received to come at 3pm.

She finally gave another room Saying there also is a pool View.
The view if of a roof.

Just returned from our second visit this year and once again the service and welcome we received were above and beyond. Food excellent, Housekeeping first class and all staff very welcoming and polite.
See you next year.

Recently returned from Riu Touareg Cape Verde. This hotel is marketed as a 5 star but most definitely isn't of 5 star quality. The rooms are tired, dated and dirty. We refused 3 rooms because they were filthy, dead insects everywhere, curtains hanging off rails, dirty bedding. The room we ended up with had problems with air con breaking down, safe not working with our passports and valuables stuck inside it. Light fitting in bathroom ceiling dropped down. Something happened ever day. It was laughable. As Riu have a reputation for good hotels, I complained to them direct, to make them aware of the issues. The response was shocking They just said, you booked with TUI so your contract is with them not us!! Not what I would expect from a multi national company. Very disappointed. Won't ever stay in RIU hotel again.

RIU Palace Maldives - excellent and highly recommended if you are looking for a relaxing holiday in a beautiful location. The staff were superb, shout out to Rumesh at the pool bar, Anu, Puja and Daisy at the bar and Cloudy in watersports. Always greeted by our first names and a welcoming smile (how they remember everyones names is beyond me!)

We stayed on the Palace side of the island which was quieter than the Atoll side. The staff work very hard to keep all areas immaculately clean, cannot fault the room cleaning and the towel decoration is a clever and lovely touch….. TOP TIP: if you have a beach access suite use one of the room bins filled with water on the patio to wash off feet and shoes preventing sand getting into the room, the cleaner will even change the water for you every day :)

The food was well presented, lots of variety and very good (it’s the first holiday we have had without a glimpse of a bad stomach!)

Highly recommended 5*

Thank you to all at RIU Palace Maldives for ensuring we had a perfect Honeymoon :-)

Surprise du manque de considération des clients par un Riu : l'annulation de ma réservation via internet a buggé. Je n'ai reçu aucune relance de la part de l'hôtel concernant le paiement j'ai donc été débité de pénalités assez conséquentes. J'ai pourtant expliqué mais rien à faire, je trouve ça juste irrespectueux surtout que j'étais client fidèle !

Surprised by the lack of consideration for customers from a Riu hotel: the cancellation of my online reservation glitched. I didn’t receive any follow-up from the hotel regarding the payment, so I was charged quite significant penalties. I explained the situation, but nothing could be done. I find it really disrespectful, especially since I was a loyal customer!

Sorprendida por la falta de consideración hacia los clientes por parte de un Riu: la cancelación de mi reserva en línea tuvo un fallo. No recibí ningún recordatorio por parte del hotel acerca del pago, así que me cobraron penalizaciones bastante importantes. Expliqué la situación, pero no hubo nada que hacer. Me parece realmente una falta de respeto, sobre todo porque era un cliente fiel.

Maden var ensformig
Ikke ordentligt tilberedt
Hygiejnen var langt fra i orden

Wir sind öfter in riu Hotels unterwegs und leider stelle ich immer wieder fest das es von Jahr zu Jahr schlechter wird. Man fühlt sich nach dem Essen (nicht viel Esser) extrem schlecht voll und schlapp. Liegt wohl daran das sehr viel Geschmacksverstärker und Konservierungsmittel genutzt werden. Zu dem ist das Abendprogramm einfach nur langweilig 🥱 Getränkeauswahl sehr schlecht. Angestellten sind alle sehr freundlich!!!

Don’t go to Cancun or Riu las Americas
We’re do I begin let’s start with food poisoning then we can get to the rest
Booked for 2 weeks would have come home on 2nd day if not for losing my passport and having to wait 8 days for another to come I left as soon as my new passport came we paid for new flights to get away from there it was 10 days of hell Got food poisoning on second day suspected from buffet then again on 6th day ended up in medical centre on a drip This hotel is dirty the food when you can eat it is of a bad standard and made us ill I survived on chips other guests we talked to had upset stomach’s
The hotel is well used and old needs a complete makeover it’s like a 80s hotel in the day and key card never works have to keep going back down to reception the hotel is well used it’s rough and everything is battered and old the tv is a joke older than me. We were in 3 different rooms all smelled of mold or sewage or both the hotel smells like an old people’s home full stop
Most of the staff are not nice with exception to a barman and a male member from behind the front desk rest are arrogant and pushy
5 STARS OMG A TRAVELODGE or motel 6 IS BETTER IT WOULD BE LUCKY TO BE A 2 STAR HOTEL some one must be on the take to give it 5 stars TUI I can’t believe you rate this
Small pools in bad repair and people on here who say it’s clean I would hate to visit there homes
This year 2 people have been killed there one in pool one on beach it’s still not got proper security google it people shot there not really safe
Hotel is full of young drunk loud people been carried out and occasionally you get the treat of one throwing up in a pool it’s sweet
TAKE NOTICE TO THIS AND THE OTHER BAD REVIEWS OR YOU MAY REGRET IT
In summary
Not safe
Drunk youths loud everywhere
Bad food
Bad service
Old dirty moldy smelly hotel
Floors are so slippy there extremely dangerous
The man on front door abuses you if you call a Uber and don’t let him rip you off for a taxi
Tv is old no apps etc
Entertainment omg 🤷‍♂️
£8 for a bag of crisps in hotel shop
Food poisoning everywhere
Card never works again in door
No sympathy from hotel it all falls on deaf ears
We’re a 50 plus couple we have travelled all around the world yes I’ve occasionally stopped in hotels as bad but they never claim to be special and 5 stars it’s a joke don’t let it be at your expense like mine BE WARNED A TERRIBLE PLACE

I’m writing this review after a deeply upsetting experience this past weekend at Riu Caribe, Cancun. What was meant to be a celebratory trip with a group of 13 professional Black women turned into a series of stressful and disheartening encounters — marked by poor service, broken promises, and discriminatory treatment.
Before our arrival, we were assured of several accommodations: airport transfers, birthday room decorations, and guest rooms placed near each other. Upon arrival, those promises were revoked. I had to pay $250 USD separately for transportation and was denied a refund. The resort then attempted to charge $180 USD for room decorations — a price never disclosed beforehand.
Despite multiple conversations with several managers, not one was willing to accommodate any of our requests. Our group was placed in rooms scattered across the resort, and even basic amenities like pool towels were difficult to access without a specific towel card — despite wearing resort wristbands.
The most painful moment came when the resort refused to seat our party for a birthday dinner, despite prior arrangements. Staff escalated the situation by calling security, forcing us to leave the resort and find a restaurant off-site at the last minute.
Throughout our stay, we experienced racial bias and discriminatory treatment on multiple occasions. It was clear that our group was not treated with the same respect or courtesy as other guests, and that is unacceptable.
I would absolutely not recommend Riu Caribe to anyone — especially those planning a special occasion or traveling as a group. Hospitality should be inclusive, respectful, and professional. Unfortunately, this resort failed on all counts.

Riu bueanavisita Tenerife. Such a good experience. Entertainment top food good other than few things, pools clean, rooms clean All good

Par 3 fois, je suis allée dans leurs hôtels (zanzibar et maurice) ca va. mais leur site de réservation c'est une CATASTROPHE - si on met une date et qu'elle n'est pas dispo, il n'y a pas de possibilité de flexibilité, il faut remettre des dates une par une jusqu'à ce que vous en aviez une

Do not stay here. Rife with shigella. Poor food quality and preparation and storage. Poor staff hygiene. It looks beautiful but there are major issues with the above and flies and birds all over the food.

RIU Costa Del Sol unfortunately lets the whole RIU brand down! Poor service throughout the hotel with old crockery and drinks not being cleared and lack of service at table with no water being reserved! RIU Montego Bay was the complete opposite! Maybe even though RIU is Spanish they’re are really shocking on their own country!

Hier was een service die we niet van RIU gewend zijn. Mijn schoondochter is vegetarisch. Riu Cabo Verde heeft kaartjes bij de gerechten staan die niet kloppen. Zelfs bij een salade waar duidelijk de kip bovenop ligt staat dat het vegetarisch is. Wanneer wij de restaurant medewerkers hier op aanspreken worden we niet serieus genomen. Kaartjes worden niet aangepast of verwijderd. Uiteindelijk wilde de restaurant manager, een dame, het serieus oppakken en haalde er een kok bij die speciaal een gerecht voor haar wilde maken. Maar daar gaat het niet om. De kaartjes bij de gerechten moeten kloppen. Voor mensen met een allergie voor noten, vis of schaaldieren, kan dit zelfs dodelijk zijn wanneer op het bordje niet de juiste gegevens zijn vermeld. Het personeel realiseert zich dit onvoldoende.
Uiteindelijk is ook mijn schoondochter via de dokter in de clinic terecht gekomen omdat zij zich goed ziek voelde en door de diarree dreigde uit te drogen, verder heeft er een bloedonderzoek plaats gevonden en heeft de arts een sterk middel voor geschreven om haar zich beter te laten voelen.
Wij gaan elk jaar in juni naar RIU Palace Meloneros, daar is een aparte counter met maaltijden voor vegetariërs, dat is daar perfect geregeld
Op de kamer( 1051) van mijn zoon en schoondochter viel de douchekop zodra deze werd aangezet naar beneden. Driemaal hebben we hierover geklaagd, driemaal zou het opgelost zijn, maar helaas. De houder van de douchekop is versleten en moet vervangen worden.
Ook bij de reisleider van TUI hebben we de klachten gemeld en een klachtenformulier ingevuld. De reisleider zou de klachten met het management hebben besproken.
Op de avond voor ons vertrek heeft ze nog een aantal attenties ontvangen, 2 handdoeken, een strandtas en een fles Brut. Aardig, maar haar vakantie was letterlijk en figuurlijk verpest, veel tijd verloren met bezoek aan de dokter en een excursie die we zouden maken hebben we moeten annuleren.
Vanzelfsprekend had dit ook invloed op de rest van de deelnemers aan deze reis.
Kortom dit zijn we niet gewend van RIU en stelde erg teleur.

Serious Safety Incident Ignored by Riu Palace Macao Management

During my stay at Riu Palace Macao (Sept 22–29, 2025), I experienced one of the most shocking service incidents I’ve ever encountered at a hotel.

While dining at one of the resort’s restaurants, I was served water poured from a wine bottle by two waiters — as if it were wine. When I confronted them, both admitted they had poured it from a bottle left in a sink, and the hotel’s sub-director later confirmed this in writing.

This is a serious breach of hygiene and food safety standards. Serving an unknown liquid from an unverified bottle is unacceptable anywhere, especially at a resort that calls itself “5-star.”

What made things worse was the management’s complete lack of follow-up.
No one from hotel management or Riu’s corporate office ever spoke to me about it during the rest of my stay. I later filed a formal complaint (WRC2XXQN) to Riu headquarters in Mallorca, but their reply was vague — basically saying there’s nothing they can do.

Throughout the rest of the trip, my family and I felt anxious and uncomfortable, worried that staff might retaliate or tamper with our food or drinks after I complained. That’s not the kind of fear you should ever feel on vacation.

This incident shows how Riu Palace Macao and Riu corporate management do not take guest safety or accountability seriously.
For the price and reputation of this resort, the way they handled this was deeply disappointing.

If you care about safety, professionalism, and accountability, I strongly suggest choosing another resort.

— Cristian V.
Room 3057 – Stay: Sept 22–29, 2025

Went to riu jambu zanzebar from September 25th to Oct 6th had to wait 3.30 min to get into my room..
Rooms are a good size but no alcohol in the room just soft drinks
Most staff are fantastic except for an issue with my missing galaxy ear buds that went missing from my room this was reported to reception and the security who failed to turn up for a meeting with me that's unexceptable and shows incompetence this issue i feel was brushed under the carpet..food was hit and miss plenty of sun beds stunning beach ⛱️ but constant problem with vendors hassling you
There are jellyfish 🪼 in the sea where myself and other people were getting stung..with no warning signs of jellyfish this is a good hotel but remember to lock up your valuables
Would I come back no

I recently returned from Riu Negril Jamaica.I always email ahead and explain my disability needs (can't walk long distances ,need a ground floor room,can't do steps)Let me start by saying this hotel was refurbed in Dec 24,it is popular with return guests(quite clearly able bodied)The hotel and TUI advise a room in Block 1 which is nearest to all facilities .The rooms start at 1011/1066 I was given rm 1064,virtually in Block 2 ! The walk to my rm was far too much so rang reception and was told abruptly "fully booked can't change" Now for an able bodied guest I would say walking past a spa ,towelhut reception,entertainment area,sports bar,kulinarium,mandalay,steakhouse then you reach the furthest point of the hotel green island buffet is acceptable ,but not a guest with 13 replacement joints with walking difficulties !! This is not disabled friendly,I felt like a second class citizen 600rms and only 1 disabled toilet in the whole complex .2 toilets by the pool areas no grab rails ,low toilets in a wet area not safe by any means!In total 4 adapted rms,I'm not a wheelchair user so would not request one of them rms ,but they was at the beginning of Block 1 so that wouldn't of helped. I understand that there are all levels of disabilities but even the basics were not in place Yes if your in a wheelchair you could get around but still you had the toilet situation I'd of thought during a refurb in this day of disability rights,some laws needed to be passed ? I have been in touch with RIU &TUI and awaiting responses but I'm sure they will just pass the book,somebody needs to be made accountable ,they take our money and we are expected to put up or shut up I will not let this go Im seeing more and more restaurants,bars,hotels not caring at all about disabled guests!! Anybody else had any joy dealing with these companies please let me know Thanks in advance

Lousy, lousy, lousy customer service!

I have written a Tripadvisor write up about the hotel, this is about the so called aftercare.

On our final day at the hotel my daughter realised she’d left her AirPods in her room and we spoke to reception. For some reason the cleaner who found them TOOK THEM HOME!! After it became apparent they could not be returned in time before we left as they lived nearly an hour away, they took my details and promised to post them out. After 2 weeks I contacted to ask where they were…they had lost my details, seemingly made no effort to find them via TUI

They were posted out but, Royal Mail reported the parcel arrived damaged and empty in the UK and we were given the empty envelope.

For some reason, the RIU Funana management think they shoulder no blame in this, even though their cleaner took the item, they sent the AirPods in an unsecured envelope.

The central RUI customer service simply didn’t care or want to get involved, repeatedly pointing me back to the hotel. The problem was that the hotel were not responding. I am not sure what the purpose of their central complaints team is now I have used them. They could do nothing and wanted to do nothing. They took no interest or accountability, just useless.

RIU appear to be a rotten company and chain of hotels in my opinion and I
Would never recommend anyone using them.

Just spent a week at the riu buenevista in Tenerife reading some of the reviews on here I was worried well I need not have been. The hotel was spotless the staff were nothing short of fantastic from the cleaners to the bar staff the restaurant staff and the reception staff and the fantastic entertainment team. The food was all inclusive food but it was tasty and hot the drinks were fab the pool areas were clean and tidy no problems getting a bed (that could be time of year) but all in all we had a great time and would 100% return for those who gave it a bad review I suggest you pay for 5star if that's what you expect and desire