I had an excellent experience buying a sofa thanks to Federica! She was very inviting and friendly but also professional, knowledgeable, and genuinely helpful without being pushy. She took the... もっと見る
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Jeremy (Finchley Road) was excellent and gave us superb advice on the sofas that we were looking to purchase. We’re very happy with the level of service we received and would highly recommend Roche B... もっと見る
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There's no need to talk about the design, but the service is exceptional.
企業が回答しました
I’m have been your client in the past when creating my new home in Hampsted in 80 th… after downsizing I bought one important piece and some chairs …..very recently I called on your store that is movi... もっと見る
企業が回答しました
企業情報
当該企業による記述
French editor and international leader in high end furniture. Furniture and designer sofas, lighting, and decorative accessories. Customised services.
連絡先
Finchley Road 321-339, NW3 6EP, London, England, 英国
- +44 207 3178828
4.5
優良
38件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Roche Bobois - London - Hampstead 2 からの回答
Dear Uriel, we are pleased to hear of your visit to our Hampstead showroom and that our sales team was able to meet all of your expectations.
Sincerely, Roche Bobois Management Team.
The team are always helpful and Jeremy…
The team are always helpful and Jeremy gives great attention and is always available to answer questions and assist us with our several purchases over the last several months
2026年7月16日
Roche Bobois - London - Hampstead 2 からの回答
Hello, we are pleased to hear of your visit to our Hampstead showroom and that Jeremy was able to meet all of your expectations. We hope you enjoy your new Roche Bobois pieces!
Sincerely, Roche Bobois Management Team.
Good advice and help
Good advice, help and responsiveness. Am very grateful to Junu for her support in selecting the furniture!
2026年7月12日
Roche Bobois - London - Hampstead 2 からの回答
Hello Irina, we are pleased to hear of your visit to our Hampstead showroom and that Junu was able to meet all of your expectations. We hope you enjoy your new Roche Bobois pieces!
Sincerely, Roche Bobois Management Team.
Excellent customer service from Jeremy (Finchley Rd)
Jeremy (Finchley Road) was excellent and gave us superb advice on the sofas that we were looking to purchase. We’re very happy with the level of service we received and would highly recommend Roche Bobois and Jeremy in particular.
2026年5月10日
Roche Bobois - London - Hampstead 2 からの回答
Dear Jon, we are pleased to hear of your visit to our Hampstead showroom and that Jeremy was able to meet all of your expectations. We hope you enjoy your new Roche Bobois sofas!
Sincerely, Roche Bobois Management Team.
Both Frederica and Razam were very…
Both Frederica and Razam were very professional and made the whole process very smooth for us. Would highly recommend.
2026年4月1日
Roche Bobois - London - Hampstead 2 からの回答
Dear Marc, we are pleased to hear of your visit to our Hampstead showroom and that our sales team was able to meet all of your expectations.
Sincerely, Roche Bobois Management Team.
The product was wonderful but expensive…everything else a bit woeful
The product was wonderful but expensive - close to UKP 5,000 for an armchair, even with a hefty discount. The service post sales just awful. The delivery lackluster - no product wrapping and it looked as if a return was sent to me.
The response below says it was a clearance item and sold as is. I was never told that till now or whatever that means!! I honestly thought it was used or returned! I do feel a bit deprived!
2025年7月14日
Roche Bobois - London - Hampstead 2 からの回答
Hello, thank you for your feedback. We are glad you are happy with the product. The armchair was a clearance item, sold as seen. We were pleased to assist you again when you purchased another armchair recently. We are sorry that aspects of the service and delivery did not meet your expectations and will take your comments on board.
Sincerely, Roche Bobois Management Team.
Roche Bobois - London - Hampstead 2 からの回答
Hello Jenifer, we are pleased to hear of your visit to our Hampstead showroom and that our sales team was able to meet all of your expectations!
Sincerely, Roche Bobois Management Team.
Great products and fantastic customer…
Great products and fantastic customer service and experience
2025年10月25日
Roche Bobois - London - Hampstead 2 からの回答
Hello, thank you for your feedback on our Finchley showroom. We are so happy you enjoyed your experience and look forward to seeing you again soon!
Sincerely, Roche Bobois Management Team.
Roche Bobois - London - Hampstead 2 からの回答
Dear Anna, we are so happy to hear of your enjoyable experience at our Hampstead showroom. We take pride in our customer service and appreciate your feedback.
Sincerely, Roche Bobois Management Team.
Roche Bobois - London - Hampstead 2 からの回答
Hello Anastasia, thank you for your feedback on our Hampstead showroom. We are so happy you enjoyed your experience and look forward to seeing you again soon!
Sincerely, Roche Bobois Management Team.
Roche Bobois - London - Hampstead 2 からの回答
Hello, thank you for your feedback on our Hampstead showroom. We are so happy you enjoyed your experience and look forward to seeing you again soon!
Sincerely, Roche Bobois Management Team.
Roche Bobois - London - Hampstead 2 からの回答
Hello, we are pleased to hear of your visit to our Hampstead showroom and that our sales team was able to meet all of your expectations!
Sincerely, Roche Bobois Management Team.
Roche Bobois - London - Hampstead 2 からの回答
Dear Robert, we are truly sorry that your experience at our Hampstead showroom did not meet expectations. Your feedback has been shared with the team so we can improve. We value your comments and hope to welcome you again soon to provide the level of service you deserve.
Sincerely, Roche Bobois Management Team.
I placed order on furniture and was…
I placed order on furniture and was delivered than I came back to showroom and ordered pair of sofas a coffee table and a dinning table sales lady told me by tomorrow will send you invoice and will set delivery and export prices I said should I pay they said no will send you invoice tomorrow next day did not receive email or call so I can following day and to my shocking that they sold the furniture I booked even store had a credit note from my side … very disappointing in store handling
Aref Alzarooni
2025年9月4日
Roche Bobois - London - Hampstead 2 からの回答
Dear Aref, we regret that your experience did not meet your expectations. We have been reviewing your case. Please note that orders are only confirmed once the contract has been signed. Available credit does not automatically reserve products. We apologise for any confusion and remain at your disposal to assist you with future purchases.
Sincerely, Roche Bobois Management Team.
Really helpful staff and having been a…
Really helpful staff and having been a customer for some 23 years the furniture is long lasting and excellent quality
2025年9月2日
Roche Bobois - London - Hampstead 2 からの回答
Dear Anita, we are pleased to hear of your visit to our Hampstead showroom and that our sales team was able to meet all of your expectations! Thank you for shopping at Roche Bobois.
Sincerely, Roche Bobois Management Team.
Bought my Sofa in a sale and was told…
Bought my Sofa in a sale and was told there is no warranty
Bought on the 19th August and Ive had to chase delivery
Experience is not what I expected
Also sofa comes with a remote what ch I asked could I get a spare - no answer
2025年8月23日
Roche Bobois - London - Hampstead 2 からの回答
Dear John, thank you for your feedback. We apologize that your experience did not meet expectations. We have delivered your order and provided the remote, and hope everything is in order.
We appreciate your patience and remain at your disposal should you require any further assistance.
Sincerely, Roche Bobois Management Team.
Once again great people to deal with…
Once again great people to deal with both in the show room and the warehouse
2025年8月14日
Roche Bobois - London - Hampstead 2 からの回答
Dear Jonathan, thank you for your feedback on our Hampstead showroom. We are so happy you enjoyed your experience and look forward to seeing you again soon!
Sincerely, Roche Bobois Management Team.
Great product and great service
Great product and great service! The team was very helpful with the purchase and I also got a quicker than expected delivery. A+++
2025年8月10日
Roche Bobois - London - Hampstead 2 からの回答
Hello, we are so happy to hear of your enjoyable experience at our Hamptead showroom. We take pride in our customer service and appreciate your feedback. We hope you enjoy your new Roche Bobois pieces!
Sincerely, Roche Bobois Management Team.
Roche Bobois - London - Hampstead 2 からの回答
Hello, thank you for your feedback on our Hampstead showroom. We are so happy you enjoyed your experience and look forward to seeing you again soon!
Sincerely, Roche Bobois Management Team.
Thank you Juni and the team at Finchley Rd
I’m have been your client in the past when creating my new home in Hampsted in 80 th… after downsizing I bought one important piece and some chairs …..very recently I called on your store that is moving and found fantastic discounts …. Thinking ahead , I will be moving again, I decided that it will make sense to change the existing carpet …. Impulsively I bought one that I saw suitable for the future and the current situation ….. on arrival home I realized that it is not suitable at all to be used now and as I have no facility to store ..,. I asked your lovely sales woman to cancel the order …. I did not read the very small print of your service terms ….and felt very helpless …. To my delight after her negotiating on my behalf with the manager the store allowed my cancellation only one hour after purchase ….. thank you again Juni ? Spelling …… you have guaranteed my continued custom in the future 💖
2025年8月1日
Roche Bobois - London - Hampstead 2 からの回答
Dear Ewa, we are so happy to hear of your enjoyable experience at our Hampstead showroom. We take pride in our customer service and appreciate your feedback.
Sincerely, Roche Bobois Management Team.
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