Rodos Cars レビュー 

Rodos Cars からの回答

2025年9月23日

Dear Mr. Williams,

NOT BEEN ABLE TO SERVE YOU AND LOOSE THE BUSINESS IS MORE FRUSTRATING FOR US THAN IT MAY HAVE BEEN FOR YOU!

Thank you for your feedback. Please allow us to clarify: the availability of cars depends on several factors, especially in LAST MINUTE requests. While a car might be available in South Rhodes, it may not be available for immediate delivery in North Rhodes.

As you correctly mentioned, what you submitted was a RESERVATION REQUEST and not a confirmed reservation. When there is actual availability, the system automatically confirms your booking—no extra confirmation is needed. In your case, the requests could not be accepted due to limited last-moment availability.

Regarding communication, kindly note that a message is always answered, but sometimes not instantly. If an immediate reply is required, the best way is to call directly so that an available representative can assist you right away.

We truly believe that a rating should reflect an actual rental experience. In the vast majority of cases, with just two days’ notice, we are always able to provide a car, as we have the largest fleet on the island. Same-day or next-day requests can occasionally be impossible to fulfill.

Finally, please note that to make a reservation the only mandatory details are name, email, and phone number. All other information (such as licence and passport details) can be safely provided later, after the booking confirmation or even at the car collection.

We would be glad to welcome you properly in the future and show you the level of service thousands of our customers enjoy every season.

Warm regards,
Rodos Cars – Rent a Car Rhodes

Rodos Cars からの回答

2025年9月12日 に更新

Caro Signor Antonino,

La ringraziamo moltissimo per la Sua recensione a 5 stelle e per aver scelto Rodos Cars per il Suo noleggio auto a Rodi. Siamo lieti che la prenotazione online con copertura assicurativa completa, il ritiro in soli 5 minuti senza deposito cauzionale e la consegna veloce abbiano reso il Suo noleggio semplice e senza stress.

Ci fa piacere sapere che la Citroën C1, perfettamente pulita e curata, Le abbia permesso di esplorare l’isola senza problemi per tutta la settimana. Speriamo di accoglierLa nuovamente alla Sua prossima visita a Rodi.

Cordiali saluti,
Rodos Cars
www.rodoscars.gr

Rodos Cars からの回答

2025年9月12日

Hello Mr. Welk,

Thank you for your feedback and for choosing Rodos Cars for your car rental in Rhodes. We’re pleased to hear that the car itself met your expectations.

Please kindly review your rental agreement: it specifies the exact rental period, which was also noted by our representative at the time of car collection and explained when the contract was reviewed with you. The rental agreement determines the start and return times to ensure clarity for both parties.

The practice you mentioned is standard for car rentals at airports or ports, where companies operate fixed stations and vehicles can be returned at any time to match flight or ferry schedules—allowing the same car to be rented again without losing a rental day.

For rentals like yours, where the vehicle is delivered and collected at your residence rather than a staffed station, the return time is agreed in advance between the renter and the company. This timing allows us to collect, clean, and inspect the vehicle, then transfer it to another location for the next customer without losing a rental day. Importantly, the rental price is calculated with this practice in mind, and no separate delivery or collection fee is added as long as the car is returned on the agreed evening before.

Should a customer wish to keep the car overnight or adjust the rental period to different times, we are always happy to review such requests, and—depending on availability—approve them with an adjusted price.

We value your understanding and appreciate your comment, which helps us clarify our procedures for future guests. We hope to welcome you again and provide another smooth car hire experience on your next visit to Rhodes.

Warm regards,
Rodos Cars
www.rodoscars.gr

Rodos Cars からの回答

2025年9月7日

Hello Mrs. Newbold,

Thank you very much for your kind words and for choosing Rodos Cars for your car rental in Rhodes. We are delighted that you enjoyed the booking process, the delivery of the car, and that our team could assist you easily with extending your rental. It means a lot to us when our guests appreciate the efficiency and communication we always try to provide.

We wish you and your family all the best, and we look forward to welcoming you again on your next holiday in Rhodes.

Warm regards,
Rodos Cars - Avance - Rent A Car
www.rodoscars.gr

Rodos Cars からの回答

2025年9月7日

Hello from Rhodes Mrs Madalin

Thank you for your feedback. Please allow us to clarify the situation. For last-minute reservations, communication is always essential. Since our bookings include free cancellation and no prepayment, we must confirm directly with the customer before sending a car. Otherwise, our team could arrive at the delivery point and find no customer there, which would mean a significant loss of time and resources.

In your case, after the missed call and your request, we immediately offered to organize a new delivery within just 30 minutes. This required three people (one with the rental car, one return driver, and a representative for the contract) to reach your location — at no extra cost. We believe this shows our dedication to serving customers who trust us for their car rental in Rhodes, even at the very last moment. We are also proud to be one of the very few companies on the island able to arrange car deliveries to any location in Rhodes on such short notice.

Regarding the price: our cars start from €16/day with full insurance when booked early in the season for a week or longer. Prices always depend on the car model, rental period, and time of year — in August, naturally, rates are higher.

We are sorry this experience did not meet your expectations, but we hope this explanation helps you better understand our procedures.

Warm regards,
Rodos Cars
www.rodoscars.gr

Rodos Cars からの回答

2025年9月7日

Hallo Herr Welsen,

vielen Dank, dass Sie sich für Rodos Cars entschieden haben und für Ihre freundliche Bewertung zu Ihrer Autovermietung in Rhodos. Es freut uns sehr, dass Sie mit der Abholung und Rückgabe an unserer Station NEW Marina in Rhodos Stadt so zufrieden waren. Unser Team legt großen Wert auf Freundlichkeit und Flexibilität, daher ist es schön zu hören, dass Sie dies genauso erlebt haben.

Wir wünschen Ihnen und Ihrer Familie alles Gute und hoffen, Sie bald wieder bei uns in Rhodos begrüßen zu dürfen.

Herzliche Grüße
Rodos Cars
www.rodoscars.gr

Rodos Cars からの回答

2025年7月27日 に更新

Dear Mr.Domenico

Thank you for your feedback.

After carefully reviewing the details of the incident and speaking directly with the technician who assisted you, we would like to clarify the situation. The tire replacement was necessary because one of the tires was damaged. However, for safety reasons and in accordance with best practices, all four tires were replaced to ensure uniform grip and performance — this is standard procedure when dealing with tire sets, especially on rental vehicles.

As the car was already in the workshop, our team took the opportunity to carry out precautionary maintenance, including checking and replacing the brake pads, which were approaching the end of their lifespan. This was done purely as a preventive measure and not because the car was unsafe to drive or lacked proper braking power.

We’re sorry for the inconvenience caused on Sunday. Although our service aims to be 24/7, sometimes delays occur depending on location, time, and availability of resources.

Despite everything, we truly appreciate that you chose Rodos Cars for your rental.


Warm regards,
Savvas F. Dimitropoulos
Reservation Manager
Rhorent Rent a Car Rhodes
www.rhorent.com.

Rodos Cars からの回答

2025年9月7日

Hello Mrs. Mitkova,

Thank you very much for your kind words and for choosing us for your car rental in Rhodes Airport. We are delighted that the pickup and return process was so quick and easy for you, and that you appreciated our system with no deposit required and no hidden checks. Efficiency and transparency are exactly what we aim to provide to all our customers.

We wish you and your family wonderful future holidays and we will be very happy to welcome you again whenever you return to Rhodes.

Warm regards,
Rodos Cars - Avance - Rent A Car
www.rodoscars.gr

Rodos Cars からの回答

2025年9月7日

Hello Mr. Tom,

We sincerely thank you for your detailed and heartwarming feedback, and above all for trusting Rodos Cars for three consecutive years with your family’s car rental in Rhodes. It means a lot to us that you highlight the honesty, transparency, and efficiency that we always strive to deliver.

We are delighted that your experience with our 7-seater vehicles, from the Nissan Evalia in 2023 to the Toyota Proace City in 2024 and 2025, fully met your expectations. Knowing that you valued the no-deposit policy, clear pricing, and stress-free service at Rhodes Airport reassures us that our approach is the right one. A special thank you as well for mentioning our colleague at the outdoor parking — we will make sure she receives your kind words.

Your review perfectly describes what we want every guest to feel: confidence, comfort, and the security that there are no hidden fees and no unpleasant surprises. We wish you and your family many more wonderful holidays, and we look forward to welcoming you again for your next visit to Rhodes.

Warm regards,
Rodos Cars Rent a Car
www.rodoscars.gr

Rodos Cars からの回答

2025年9月7日

Risposta:
Ciao Marta,

Grazie di cuore per la tua bellissima recensione e per aver scelto ancora una volta Rodos Cars per il tuo noleggio auto a Rodi. Ci fa davvero piacere che tu abbia trovato la nostra squadra professionale, veloce e precisa, e che l’auto nuova ti abbia reso la vacanza ancora più piacevole.

È sempre una gioia rivedere clienti che tornano ogni anno e che ci considerano ormai come amici di lunga data. Ti auguriamo tutto il meglio e non vediamo l’ora di darti di nuovo il benvenuto nella tua prossima vacanza a Rodi!

Un caro saluto,
Rodos Cars Rent A Car
www.rodoscars.gr

Rodos Cars からの回答

2025年9月7日

Hallo mevrouw Jolanda,

Hartelijk dank dat u voor Rodos Cars voor uw autoverhuur op Rhodos heeft gekozen en voor uw prachtige review. Het spijt ons dat u tijdens de vakantie pech had met de autosleutel, maar we zijn blij dat onze pechservice u snel en vriendelijk kon helpen, zodat u uw vakantie zonder stress kon voortzetten.

We waarderen het enorm dat u onze medewerker speciaal noemt — we zullen uw complimenten met hem delen. Uw woorden bevestigen dat onze prioriteit altijd is om klanten op Rhodos een betrouwbare, zorgeloze autoverhuurervaring te bieden.

Wij wensen u en uw familie nog vele mooie vakanties en hopen u in de toekomst weer van dienst te mogen zijn.

Met vriendelijke groet,
Rodos Cars Rent A Car
www.rodoscars.gr

Rodos Cars からの回答

2025年6月16日

Gentile Cliente,

La ringraziamo di cuore per il suo bellissimo commento! Siamo felici che abbia apprezzato la rapidità della consegna, la professionalità del nostro staff e la sua Toyota Aygo X nuova di zecca! Ci impegniamo ogni giorno per offrire un servizio di noleggio auto ineccepibile a tutti i nostri clienti in vacanza a Rodi.

Speriamo di rivederla presto per una nuova avventura sull’isola!

Warm regards,
Rodos Cars - Avance - Rent A Car
www.rodoscars.gr

Rodos Cars からの回答

2025年6月8日 に更新

Thank you for bringing this to our attention.

We take such accusations extremely seriously, and we are very sorry to read about your experience and the distress it caused. However, after thoroughly checking our internal records, we could not find any similar case reported to our management — neither last October nor afterward. We also have no record of any email received from you or anyone regarding a matter like that.

We would like to make the following points very clear:

Rodos Cars has never and will never request customers to send credit card photos via WhatsApp or any other insecure method. This is against our company policy and GDPR standards.

We do not require a credit card image for rentals — and in most cases, no deposit or hold is required at all, especially for small or medium-sized cars.

Our team is trained to respect privacy and data protection, and we maintain strict internal control over any payment-related procedures.

If any individual falsely represented our company or acted outside of protocol, we urge you to contact us immediatelywith details (confirmation number, exact location, car license plate, or the name of the person you dealt with), so we can investigate this fully.

Please email us directly at savvas@rodoscars.gr — I am the Reservation Manager and will personally review the case to clarify what happened. If any fraud was committed by someone falsely acting under our name, we will fully cooperate with the police to uncover the truth.

Thank you again for raising this. We take both customer safety and our company reputation very seriously, and we’re committed to full transparency and resolving any matter with facts and professionalism.

Ps. ( please check if the company name you had the car from is Rodos Cars and not some close variation of any kind... we hjave many companies on the island of Rhodes having similar name...)


Warm regards,
Savvas F. Dimitropoulos
Reservation Manager
Rodos Cars Rent a Car Rhodes

Rodos Cars からの回答

2025年9月7日

Hello Mr. Brian,

Thank you very much for your detailed review and for trusting Rodos Cars for your car rental in Rhodes. We are pleased that you found our booking system easy from the UK, that the hotel delivery in Kolymbia was quick, and that our team could immediately replace your car with a newer one when you reported a small issue.

Regarding your note about Full Damage Waiver (FDW): please allow us to clarify. FDW covers all damages including wheels, windows, and underbody in the event of an accident — without any excess or deposit required. For cases of damage not related to an accident (for example vandalism or tire damage while parked), we also offer Super Cover (W.U.G.) insurance, which provides extended protection. We understand that sometimes this difference can be confusing, so we appreciate your feedback, and we will continue to explain this clearly to all customers.

We wish you and your family many more enjoyable holidays, and we look forward to welcoming you again whenever you return to Rhodes.

Warm regards,
Rodos Cars -Rent A Car
www.rodoscars.gr

Rodos Cars からの回答

2025年6月8日

Thank you very much for your detailed and thoughtful review!

We’re delighted to hear that your overall experience — from the quick hotel delivery in Kolymbia to the smooth car replacement — met your expectations. It’s always a pleasure to support responsible and understanding customers like you, and we’re glad we could resolve the minor issue so promptly.

Regarding your remark on F.D.W. (Full Damage Waiver) with no excess insurance, we truly appreciate the opportunity to clarify:

✅ Our FDW covers all damages — including wheels, windows, and the underbody — as long as they result from an accident.
✅ No excess is applied, and no deposit is required for small and medium cars with this coverage.
✅ For non-accident-related damage (e.g., vandalism or tire damage while parked), we offer an optional Super Cover (W.U.G.), which many customers choose for complete peace of mind.

We understand how important transparency is, and we’re always here to explain everything clearly at the start of the rental — but your feedback reminds us how valuable these clarifications are for all travelers.

We hope to welcome you again on your next visit to Rhodes!

Warm regards,
Savvas F. Dimitropoulos
Reservation Manager
Rodos Cars Rent a Car Rhodes
www.rodoscars.gr

Rodos Cars からの回答

2025年5月22日

Dear Customer,

Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations and would like to take this opportunity to clarify a few important points:

You had reserved a VW T-Roc Cabriolet, and due to an exceptional situation — likely a delay or last-minute issue with the vehicle — we upgraded you free of charge to a BMW 218i Convertible. Both vehicles fall within the same luxury convertible category and share the same insurance conditions. While we always aim to provide the exact model booked, occasional substitutions are sometimes necessary and standard in our industry, especially during high-demand periods.

Regarding the €850 deposit: this was not a charge but a temporary hold placed on your credit card. This is required for luxury vehicles, in line with insurance policy regulations, and is clearly stated during booking and vehicle collection.

It’s important to note that the deposit amount never left your bank account — it was only blocked. Upon return of the car, we immediately sent a digital release signal to your bank to end the hold. The speed at which the funds become available again depends entirely on your bank’s internal processing time, not on RODOS CARS. Some banks release the hold within hours, others may take several days — and in rare cases, up to 30 days.

We understand how frustrating this can feel, but rest assured that from our side, the process was completed properly and without delay.

If you'd like us to send confirmation of the deposit release or assist with your bank, feel free to contact us at info@rodoscars.gr — we’re here to help.

Best regards,
RODOS CARS Team

Rodos Cars からの回答

2025年5月17日

Dear Mr. Martin,

Thank you for sharing your feedback, and we are truly sorry to hear about the unfortunate incident during your rental experience.

We completely understand how distressing it must have been to deal with the attempted break-in, and we are relieved to know that the thieves ran off without taking anything. Please accept our sincere apologies for the inconvenience caused.

Regarding the charge for the broken side window, we would like to clarify that the charge was not related to the theft of the car itself. The damage occurred during the attempted break-in, where the thieves were trying to steal personal items from inside the vehicle, not the car itself. As per our theft insurance policy, which is in line with standard car rental insurance coverage, it covers vehicles that are stolen but does not extend to damages caused during an attempted theft.

We also offer an additional insurance option, the W.U.G. Insurance, which specifically covers damages such as broken windows, mirrors, lower parts of the car, and even wheels. Unfortunately, this insurance was not selected when you made your reservation, which is why the charge for the window damage was applied.

While incidents like these are very rare in Rhodes, we understand how upsetting they can be, and we sincerely regret that you had to experience this during your stay. We hope this explanation provides some clarity, and that it does not overshadow the overall enjoyment of your trip.

As a gesture of goodwill, should you visit Rhodes again in the future, please don’t hesitate to contact me directly via my private email below. I would be happy to assist with any future reservations and provide you with a special discount code that will give you an additional discount on top of our existing special offers.

Once again, we truly appreciate your understanding, and we hope to have the opportunity to welcome you back to Rhodes soon.

Warmest regards,
Savvas F. Dimitropoulos
Car Rental Agent - Business Development Manager
Rodos Cars
Head Office: 85103 Kolympia, Rhodes, Greece
Tel: +30 22410 56567
Mob: +30 693 675 7426
🌐 https://www.rodoscars.gr/
✉️ savvas@rodoscars.gr