Rodos Cars レビュー 

Nous venons de passer 8 jours à Rhodes et nous avons loué chez Rodos Cars. Tout c'est trés bien passé et le rapport qualité prix est excelent.
Bravo

Despite being told there was “Full Damage Waiver with no excess (No Deposit)”. On picking up the car I was told tyres, wheels, windscreen, and underbody were extra. On paying out for this, then told the insurance company would still require a €40 excess in event of damage. What a racket! Avoid!

I’ve never rented a car abroad before, but they make it so easy. I’ve heard a lot of negative things about car rental places in Greece, but this is the right one to choose.
We only decided about halfway through our holiday to rent a car, and for free they delivered it to our hotel, and at the end we dropped it off at the airport. So easy, not a problem at all.
The one thing we did have was not getting the car we asked for, they do a good job of “managing expectations” that this will happen. Went from a Peugeot to a Toyota Aygo, but it was another small car.
Overall, good. Thank you!

Always a trustworthy service from Rodos Cars. Car is booked before leaving the UK, collect at the airport on arrival and drop off before departure. Any issues we've had over the years have been dealt with quickly, professionally and with no fuss at all. We would highly recommend these guys and know that we are getting a car we can rely on. We look forward to hiring again in April and discovering more parts of this beautiful island. Thank you Rodos Cars

We had a great experience with Rodos Car Rental, easy to book, super easy pick-up and drop off right at the airport, great service. Simplest, easiest car rental experience. The car we rented was small, but strong and clean. Highly recommended.

Very impressed from the moment we went to the desk in the arrivals hall. We had paid for the extra super cover and was told every excess is covered and if a crash was to happen you then just pay a €40 admin fee. More than reasonable and gave me confidence. We booked a VW up as I wanted the smallest car I could get for the Rhodes streets and we were assigned a Toyota Aygo, also tiny but still took our 3 big suitcases. After the desk in arrivals we walked over the road to the pickup kiosk and within 5 minutes we were handed the key. Very relaxed. The car was clean and fairly new with car play and usb C points which we did not expect, it had done 40k miles but was very nice inside and very fuel efficient, we drove up and down the island 3 times and only used half a tank somehow. On return it was just as easy dropping off to the small car park outside the terminal again. A Quick Look around and he said all good. They are always busy but still friendly. Overall a Smooth & easy experience. We come every 6 months and will use Rodos every time now.

Grundsätzlich sind wir sehr zufrieden gewesen mit dem Preis, der zügigen Übergabe und dem Ablauf. Insofern eine Empfehlung. Was etwas merkwürdig gewesen ist, dass alles bei der direkten Fahrzeugübergabe und -rückgabe mit wenig Formalien passierte. D.h. ohne Protokoll. Letztendlich -und das ist das Wesentliche- gab es jedoch keine Probleme. Gerne wieder.

Would definitely recommend, very straight forward rental company, good value and friendly staff.

Okay, it says «or similar», but the only similarity between a Volkswagen T-Cross, the car I booked, and a basic model Fiat Tipo Cross is the "cross" in the name!

Please read this before you use Rodos Cars! It was the default suggestion for hire cars at our hotel (the Lindos Blu) - but there are much better options (eg HB cars)

We rented a small car for three days from them. On the second morning a local truck crashed into the back of our car at a zebra crossing, writing it off. (Driver was apologetic and took full responsibility).

Rodos Cars were curt from the moment I called them. I was too shaken at the time to register how unfriendly their tone was. But when the communication moved to WhatsApp it was frequently rude, dismissive and patronising. I politely asked how long we should expect to wait for a replacement car and was brusquely told ‘be patient.’ I explained - politely again - that I wasn’t asking for speed, just for a rough estimate so we knew if we needed to cancel our reservations in Rhodes town that day etc. I was brushed off with the following:

‘We as a rental company will do the best to do our part in time. For the time being you need to wait the insurance company that is a different division. Step by step. You have been involved in an accident case. Please wait.’

When the replacement car arrived (over an hour later, with no info given on timings until my fifth plea for an update) it was a huge (and very battered) minivan. They had no other vehicles available - which I understand - but we explained there was no way we could safely drive such a big vehicle around the narrow streets of the tiny villages we were visiting, let alone park it. (we didn’t even want to drive it back to the hotel but there was no other way for us to get back). Rodos said they couldn’t bring us another vehicle until 8pm. I said I felt that we should get an extra day of rental to compensate us for the lost day. They responded:

‘What do you mean? The company after an accident is committed to give you an alternative car within 24 hours. Once you don't like this one we will replace it with another one. Our part to give you alternative cars happened instantly, and will be 2 times as well.’

I said the replacement wasn’t usable as it was too large. Their response:

‘Your request for a free day is declined according to the company policy.’

I said I wanted to make a complaint, to which they said I should return the car to their office. They wrote:
‘Once the vehicle is returned, we will issue a refund for the unused rental days, and this will conclude the matter.’

After deductions of various fees - €10 petrol (fair enough) a €40 euro ‘admin charge’ and the raising of their day rate by ten euros (classy move) - we were to expect a €49 euro refund.

We duly took the car to their office in the hotel next door, but hotel reception told us nobody would be there until 6pm. They’d neglected to tell us this before of course. We handed the keys to reception to give to Rodos Cars and left. We walked over again before dinner to try to get our refund. Waited for ten minutes as their rep dealt with other customers, then gave up and went back to our hotel for dinner. By now we’d spent the entire afternoon dealing with Rodos and were exhausted.

In the end (after interrupting our dinner to finally meet their rep) their rep handed us an ‘agreement’ to sign before we could get our refund. This included an NDA clause stating that we wouldn’t post any negative reviews of them. I know NDAs are used in cases of pay-offs - but was shocked (as was the Lindos Blu manager and our holiday rep at Kuoni) to see it demanded for a refund we were entitled to. Obviously this is not at all legal. They refused to refund us when we wouldn’t sign.
Outcome: no car, and no refund.

To take the car back then refuse a previously agreed refund is very much against consumer law. I imagine Rodos expect to cheat us out of the money as we aren’t likely to sue them for such a small sum. They won’t win this one though: we’ll just do a card chargeback.

Side note 1:
Check the contract if you use them as the ‘full damage cover’ is anything but. Eg. No cover for damage to wheels or windscreen (both of which thankfully survived our collision).

Side note 2: During our WhatsApp exchange I was told - ‘according to our contract, we are allowed up to 24 hours to supply a like-for-like vehicle’ - a claim that was not repeated once I asked them to show where this term was in the contract we were given.

Update re their reply below:
As I think is clear above, we didn’t ask for an extra day because of a crash but because they couldn’t provide an appropriate vehicle for an entire day.
I note that their ‘legal department’ aren’t actually getting involved, because this is a clear case of fraud on their part and everything I say above is amply evidenced with screenshots/paperwork - including the attempt to extort an NDA.

Rent a car as it should be. Uncomplicated, no security deposit for a large group of cars and no attempt to sell expensive, unnecessary insurances. Positive experience straight from the rental office in our hotel. Julia has been really helpful.

Servizio perfetto e puntuale. Il primo passaggio, la prenotazione telefonica, è stata gestita da una persona estremamente competente e gentile. Servizio disponibile in diverse lingue, tra cui l'italiano.
All'arrivo abbiamo pagato e fatto la registrazione nel loro punto dentro l'aeroporto nell'area arrivi. Non mi è stata chiesta nessuna cauzione o i dati della carta di credito (in Italia è la regola). Il punto di ritiro e di consegna sono sono proprio di fronte all'aeroporto, a pochi passi attraversando la strada.
Nessuna attesa il giorno in cui abbiamo ritirato la macchina (era pronta vicino alla reception) e nessuna attesa per la riconsegna. In entrambe le circostanze si è occupato di tutto un addetto molto gentile con cui si comunica tranquillamente in inglese. Prezzi onestissimi. Se dovessi ritornare a Rodi mi rivolgerei sicuramente a Rodos Cars senz'altro.

Rented a car at the hotel i Kolymbia. Our car was a Mercedes in good condition.

No discussions or disagreements with the rental agent.

One annoying thing, we were informed that neither tires nor windshield not were included in the insurance. We did not have any accident, but that felt cheap…

We rented a basic level car for a day’s sightseeing around Rhodes. The whole experience was seamless and well managed. They turned up bang on time to deliver the car to the hotel, the paperwork was all handled swiftly and without fuss and the car was just what we expected. We left the keys at reception that night and the car was retrieved the next morning, again without any fuss. The cost was very reasonable and seemed to be around 20% less than most other online renters.

noleggiare una macchina qui è facilissimo e in più si ha a disposizione una vastisssima scelta di auto a un giusto prezzo

Booked for a 01:00 collection to the airport. When we land to the airport we went to the office and noone was there!The office was open but noone was there! A couple was there too and they was waiting also. After 45 minutes a lady apear and she told us that she was expecting us 02:00 and we made a mistake with our booking! With 2 babies crying 1 four months and the other 2 years old! We started to make the paperwork and we aware the lady that was crucial the infant Seat and babybseat are in place. She inform us that is not my resposibility to install you the babysit inside the car and you need to take care your babies!!! We booked a Scoda fabia station wagon and she gave us a Fiat tipo that was clean and ok for our needs! When we went to the parking area noone was there to help us to install the babysits and my man went back to the office to find the lady, when my husband ask her to come to the parking area to help us she told him that she cannot leave the office and is our resposibility to install them, and if u want you can bring the car in front of the office to help you! Then i took the car in front of the office and she ''tried'' to help us without luck! Then the lady told us that u can check youtube how to install the babysits!!!! My husband told her that is your job to help us and she told him that you can take a TAXI and leave the car if u dont like my service! I booked the car to this company because of the good reviews but from my side the service need improve! The car was running perfect and was clean! The island is really beautiful and you need to visit it!

Not impressed at all with this company.

Hired a Peugeot 301 and upon arrival was given a Renault Clio estate that was approximately 7 years old.

Horrible car - not very pleasant and was for 3 adults a child plus 3 large suitcases.

I complained about the car and was then offered the only other car available which was a Fiat Tipo.

The car was battered and had scratches / dents etc everywhere but my partner said it was a better option out of the 2.

Given the car was in a bad state we took images of the car for our own peace of mind even though the owner of the company took a video of the car and all its damage.

Upon returning the car, we were accused of causing the damage - if we hadn’t had taken images, this company would have exploited the situation.

We do not recommend this company for anyone - they’re opportunists and would definitely try to make money out of you.

Please take care and be sure to record the damage on the car you’re hiring.

€296 for a Fiat Tipo is far too expensive too.

Esperienza perfetta, tutto ha funzionato ed è stato molto facile.
Abbiamo ritirato l'auto al porto di Rodi, siamo stati contattati già durante il traghetto per spiegarci il pick up! Consegna in aeroporto giusto di fronte al Terminal. Macchina perfetta e pulita. Estremamente soddisfatti. Qualità prezzo ottima. Nessun importo trattenuto sulla carta di credito, vorrei aggiungere che questo è davvero molto raro.

J'ai loué une voiture à cette compagnie, la réservation a été faite par internet pour une livraison et une reprise à l'hôtel. Tout c'est très bien passé. Aucun problème à signaler avant - pendant ni après. TOP

Positive: I reserved the car online and had no waiting time upon picking up the car. No credit Card is needed. Second driver is easy to add.
Car is clean.

Negative: I reserved a VW Polo online, for a 150€ more, than a car in the cheaper category would have cost me. So I thought it would have enough horsepower since my destination was 3km down from the mainroad. A steep and winding road which I would have to drive at least twice a day.
When I wanted to pick up the car, they said only a Renault Clio was available. I told the Lady at the counter, that this is not what I had ordered.
She sent me outside to the Cars waiting.
The guy showed me the clio and I told him where I needed to go and that the car he was showing me, was not at all what I was expecting, since their page said that one would even get an upgrade, if the car was not available. This car is everything but an upgrade. Since there were Peugeot 208 on the parking lot, which were in the same category as a Polo, when i booked and looked way more modern and better motorized than the Clio. But he was not reacting at all and told me how great this clio was and that it was perfect for what I needed. Since I needed a car and saw no chance to change it, I took the Clio.
And I regret it very much.
Everday when I use it, I feel scammed for what I paid. It is really under motorized and barely makes the hill every day. I drive manual Cars for 20 years, but this bucket is a joke. Nothing else. I am staying in Stegna, where you can get a better car for less Money at the local rental stations.
Since the rest of my holiday is perfect, I am relatively upset with my choice and should have cancelled my reservation.
Lesson learned for my next holiday.