Romans - Bracknell & Warfield レビュー 

I had a very positive experience with Romans Estate Agents in Bracknell. The process was quite long and at times challenging, but Tamsin, Lyndsey and Grace were absolutely brilliant from beginning to end.

They were always helpful, professional and friendly, and were consistently available whenever I needed advice or assistance. Whenever I called, they were happy to help and always took the time to explain things clearly and keep me updated throughout the process.

Their patience, communication and dedication made a long process much easier and less stressful. I really appreciate all the support they provided and would definitely recommend the team at Romans Bracknell to anyone looking for a professional and reliable estate agent.

A special thank you to Tamsin, Lyndsey and Grace for all their hard work and support!
John & Rosie

Romans Lettings.
Over a month and half ago we agreed to rent an apartment via Romans lettings in Bracknell for my 80-year-old mother who was moving back from the South coast, we dealt with a very nice you chap call William and we managed to agree a deal on the following terms. We were more than happy to pay the full asking price + the insurance that they requested to secure the property as long a Full professional clean was carried out + some light decoration + fix the security chain on the front door and resolve a problem with the main communal front door. This was all agreed and confirmed in writing from Romans.
We were due to move into the apartment on 21/09/2026.
On the morning of moving in at 9.am we were called and told that the landlord had not signed the contract so we could not take possession of the key at 12.30 at the property effectively leaving my 80-year-old mother homeless, we were told it was just a slight delay and would be sorted out ASAP we decided to keep pour appointment and go over and check the property. None of the work that had been agreed in our offer had been conducted.
After a number of conversations with Will, Fin, Dan and finally Tiffany who is allegedly a manager in the organisation who finally graced us with a phone call at around 4pm only to tell us that the cleaning would be done the next day but the decoration would not and that would have to be fitted in once we had moved in + Tiffany mentioned that the Landlord had not agreed to paying for the decoration – she did say he probably would but could not offer any guarantee as the price for the decoration was un known.
We were offered the option of moving into the property a day later once the cleaning has been done and simply taking a chance on whether the landlord would be benevolent enough to honour the terms of the initial agreement. As you can imagine we had no Choice.
I should also point out at this point that Romans had still not managed to get the landlord to sign the agreement – and Romans expected us to know that we had to sign before the landlord did….it was lost on Romans that we had signed the original agreement a number of weeks but unfortunately the nuance of this seem to be lost on Tiffany and the rest of the jolly Romans Team.
After signing the contract for the second time and still not received the key’s we decided not to go ahead with the property. We later found out that Romans did not have an active telephone number for the landlord and that the landlord had not completed the anti-money laundering process …so I am not even sure Romans should have been marketing this property. On 22/09/2026 my mother decided to cancel the agreement.
During the time that this was all happening the general lack of willingness to shoulder the responsibility for the absolute mess that Romans had made of this entire process was astounding! In fact, Tiffany seemed to believe that she had gone above and beyond the call of duty by calling us and reluctantly apologising over the phone. I did at one stage ask her what she would do if it were her mother that Romans had made homeless unfortunately that level of empathy was simply beyond the grasp of Tiffany and she simply did not agree that the individual who had caused this who problem should be reprimanded or even sacked….I think Romans have a very cavalier attitude towards clients and the problems that their staff cause.
In summary don’t use Romans lettings the lack of professionalism by staff and poor internal systems is beyond belief – Tiffany made it quite clear that there would be no compensation for the expenses that we incurred as a result of their negligence and was not prepared to talk further on the matter.
To my mind it’s no small wonder that estate agents get such a bad name particularly when are dealing with a company like this.
You would think the refund of our monies would be instant, but we completed the refund paperwork on 24/09/2026 we received the refund on 03/10/20206, just imagine if you needed that money to secure another property after Romans had left you homeless!

I am writing this to share a deeply disappointing experience with Romans Bracknell regarding the end-of-tenancy and deposit process. The move-in process was smooth BUT the move-out process was a nightmare!

1)Unlawful Retention of Deposit:Following the TDS decision, Romans unlawfully withheld my undisputed deposit funds for months,in breach of professional standards and the TPO Code of Practice,before total management escalation was required.

2)Unreasonable Claims&TDS Adjudication:The branch attempted to enforce unreasonable deductions for cleaning(betterment).The matter had to be escalated to the Tenancy Deposit Scheme (TDS),where the adjudicator ruled against Romans' excessive claims.

3)Misleading Check-out Timing:Agent Georgina emailed me confirming an 8:00 AM check-out timing,which effectively prevented me from attending in person.However,internal records later showed the actual check-out was logged at 1:00 PM.This raised severe concerns that the timing was intentionally manipulated to conduct the inspection without tenant presence,paving the way for unreasonable damage claims.

⭐️Future tenants and landlords beware:ensure every communication is strictly documented via email and do not hesitate to escalate to formal regulatory bodies (TDS/TPO) when dealing with this branch.

I want to express my sincere thanks to the team at Romans Estate Agents in Bracknell for their excellent support throughout the sale of my property.
From the very beginning, the team was professional, helpful and approachable. They kept me informed at every stage of the process, were always available to answer my questions, and made what could have been a stressful experience much smoother and easier to manage.
I truly appreciated their hard work, communication and commitment to achieving a successful sale. Thank you to everyone involved for your support and excellent service. I would happily recommend Romans Bracknell to anyone looking to sell their property.

Romans as good as the Team it has.
Currently it has a dedicated, professional and friendly members of staff we deal with. Reece-Probert and Skye Jones are always ensuring a first class provision of services for both the Tenants and us the Lanlords.
KEEP UP THE GOOD WORK.

I want to say thank you for my property manager Rees Probert!
Very professional and nice ,kine person
Helped to sorted out problem quickly and easy for me
REALY aprociate .
Thank you

I am extremely pleased with the property management services provided by Mo Rajpute. for my property in West Drayton. Mo has consistently demonstrated a high level of professionalism, reliability, and attention to detail.
He is proactive in addressing any maintenance issues and ensures they are resolved promptly and efficiently. Communication has always been clear and timely, giving me complete peace of mind that my property is being well looked after. His knowledge of property management and commitment to maintaining high standards truly stand out.
Mo also shows great care in tenant relations, ensuring everything runs smoothly and respectfully, which has been invaluable. All the years he was looking after my Property I had not a single issue with

I had a terrible experience dealing with the lettings team in Romans – Bracknell. They treated my requests and queries with apathy and never gave me any type of full answer to very basic questions and avoided some queries I raised. I had to work extremely hard to get answers and had to eventually go through their complaints process and even that took two attempts for me to get a full and comprehensive reply. I asked the lettings team to forward a letter to the landlord, they didn’t do it and I got no apology, just uncaring and unbothered short replies. Even when I raised queries up to senior management, they could not grasp what I was asking and again gave me glib and blunt replies and sometimes did not reply at all.



The Credit Control team never got the direct debit to work on TDS payments, despite confirming all clerical errors were corrected but had no problem chasing me on the phone when a payment was missed due to their inability to monitor the direct debit. When I asked for an explanation, I got very little back that addressed my concerns relating to their processes.



It is not in my nature to complain unless I must and I had been helpful with and accepting of some of the issues that Romans – Bracknell caused but when these things continued and took up a lot of my time, it was only right I questioned things. Only one person was helpful and apologetic when tradesman did not turn up or the TDS payment had errored, and that was Jacqueline Miles‑Miller but I can see that she was not based at the Romans – Bracknell branch.



If Romans do reply to this, it will be to protect their reputation. A good reputation is not given, it is earned and maintained. The lettings team in Romans – Bracknell are worthy of a bad reputation and should be ashamed of the poor customer service and terrible support they offer tenants. I am also a landlord and if I thought that the letting agents I use were treating my tenant like that I would end the agreement immediately. Very, very poor and tenants should avoid the lettings team in Romans Bracknell, at all costs. It is not acceptable to treat tenants like that and Romans – Bracknell should be more professional, caring, responsive and considerate.

Roman's Grace Nothagel is just what is needed for the arduous process of house selling: efficient, proactive and on-the-ball.

After 3 months with this agent , I would not recommend, there are better agents out there.

Bracknell branch is terrible. I’m a tenant and every time we have a problem Romans is completely ignoring us, not answering the emails, not returning the calls. Sometimes takes months to resolve the problem but they are first to take the money. Not recommended.

Daniel Hocking has been an excellent support to us, he was kind, intentional and helpful with looking for and finding our house and setting up all we needed. Along with helpfully helping with any questions we had

Lisa Fazal has been an excellent support to us, and her willingness to go that extra mile has made a real difference to our experience of Romans Lettings. Lisa has managed to resolve some difficult issues for us when others were unable to, and her communication skills are second to none. Always a pleasure to deal with and all round, a quality service which is hard to find these days.

Exceptional help from Paul and the team at Romans I had quite a difficult and tricky situation with the landlord of the property when my mum passed away but it was handled superbly by Romans and I am very happy with the outcome and wouldn't hesitate to use them again.

Absolute joke of a company!
Viewed a property had a call from them asking if I was interested told them I was waiting for an email back about form my mortgage advisor but was very interested I heard back so called them back and they then told me they had sold it this morning without even letting me know! Great estate agents they are!!

An absolute joke of a company !! Requested refund of deposit December 2024 , been made to jump through all sorts of hoops and still not received refund as of 31/03/2025.

Thanks to Leo

Very efficient and customer-centred, quick response and comprehensive explanation of the process involved, full of nice peoples to communicate with

I want to compliment Lisa Fazal, senior property manager in Bracknell. Since my move to a rented flat in Bracknell, she has facilitated a number of key improvements to the property:- managing the complete updating of the electrical heating system and hot water controls; liaising with the block management company over their duty to provide a working sewer, and also to clear a legacy of fly-tipping and inadequate rubbish disposal from the community areas outside the property.
She has kept me informed at all times about progress with these projects, communicating in a friendly manner!

Very impressed with my contact with the agency. The professionalism and expertise shown by Rohan was the primary decision to use Romans.