Roselinlin レビュー 

Roselinlin からの回答

2024年6月18日 に更新

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for the dissatisfaction you experienced with the items you received.

Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. Upon checking, your order was placed on May 27 and delivered on June 12, which was delivered within our normal shipping time. For more details, you can check our shipping policy in https://roselinlin.com/information/shipping-delivery. We are committed to improving our shipping services to provide faster delivery times for our customers.

We want to assure you that we aim to provide accurate and representative images of our products on our website. We strive to offer high-quality products that meet our customers' expectations, and we regret that your order did not meet this standard.

Regarding the green shirt you mentioned, please note that the flowers on the shirt are not embroidered. We noted this in the product title, it is a 3D flower shirt.

Regarding the fabric issue of the pants, you can check the detailed fabric in the item product details. The fabric of the pants you ordered is Cotton100%.

Regarding the knit top, we regret to hear that the fabric does not meet your expectation. Your comment is highly appreciated and we will forward it to our relevant department.

Additionally, if you do not wish to keep these items, we support returns for a refund. The green shirt and linen pants can be returned, but please note that the knit top is a final sale item and cannot be returned. You can view our return policy and return options at https://roselinlin.com/information/return-policy.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need any assistance, please feel free to contact us by chat for quick response or by email at service@roselinlin.com. By email we will reply to you within 24 hours.

Best regard,
Ashley
ROSELINLIN

Roselinlin からの回答

2024年6月16日

Dear Customer,

Thank you for bringing the issue to our attention. We sincerely apologize for any inconvenience caused by the material.

It seems that we do not find any order under your user name. May we know which order and item you are referring to?

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

It would be appreciated if you could send us some photos of the products to check.
We appreciate your feedback and we'll do our best to make things right for you.

If you need any assistance, please feel free to contact us by chat for quick response or by email at service@roselinlin.com. By email we will reply to you within 24 hours.

We apologize for any confusion or disappointment you may have experienced.

Fortunately there are customers who are satisfied with our products. We are grateful for all the support and understanding from our customer.
We thank all customers for their voices and we thank every customer who is willing to witness our growth. We will continue to improve the quality of our products and services to meet customer needs.
Best regard,
Louisa
ROSELINLIN

Roselinlin からの回答

2024年7月19日

Dear Customer,

Thank you for bringing the issue to our attention. We sincerely apologize for any confusion or inconvenience caused by ordering.

It seems that we do not find any order under your user name.
If you have not submitted the order, you can still modify your item's quantity. The cart icon is on the top right of the page. Kindly please click the cart and view it.

Click the color/size of the item to update if any wrong with it. You can remove item or add/deduct the quantity in the cart as well.
If you have clicked the Proceed to Checkout button to submit the order, the shopping cart can no longer be edited in this case.
You can try to click the Return to cart/Shopping cart button at upper left of your page to go back to the previous level and then you can edit the cart again.
If it does not work, please ignore the order and place a new one. The unpaid order will expire automatically.

When the order is made, you can contact us to modify it before shipping. If you received duplicate items, you can contact us to return one of them.

If you need any assistance, please feel free to contact us by chat for quick response or by email at service@roselinlin.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ROSELINLIN

Roselinlin からの回答

2024年5月25日

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by return.

Please note that all ROSELINLIN customer service, no matter chat or email, is totally for free, and we do not have phone call customer service.
We are sorry to hear that you could not get in touch with us. May I know how did you try to contact us?
You can write email to service@roselinlin.com or create a service ticket at https://roselinlin.com/contact-us
You can also click on the earphone icon at the lower right of our website https://roselinlin.com/ to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

The product in your order ending by 4748 was just sent out in 20th May, it's not delivered yet. The item(s) is still in transit, please understand that the items in transit are not eligible for return. You can contact us for return within 30 days after receiving the product.

As for your return request on the other order ending by 3460, it could be caused by the system update issue, so the RETURN button does not show correctly. We apologize for this inconvenience and will forward this issue to our related department. Since we have submitted the return request for you, you do not need to submit again.

Regarding this issue, our representative have sent an email of return instruction to you, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

If you need any assistance, please feel free to contact us by chat for quick response or by email at service@roselinlin.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

Best regard,
Louisa
ROSELINLIN

Roselinlin からの回答

2024年5月17日

Dear Customer,

Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion or inconvenience caused by our free shipping policy.

The shipping cost depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process.

We now offer free standard shipping when the order amount after the discount is over $109.(Final sale items are excluded). Therefore, please check the order amount after discount and whether there are any final sale items in your order.

Regarding the $1.00 you mentioned, we want to assure you that this was not charged by us. Would you mind providing us with your order email address? We would like to review your unpaid order details and confirm the reason for the shipping charges. We've already sent a private message to you, please check and we are looking forward to your reply.

Thank you for taking the time to share your feedback with us. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy.

If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.

Best regard,
Ashley
ROSELINLIN

Roselinlin からの回答

2024年5月6日 に更新

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the the returns process.

We are not scam, we are a legitimate company. We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website. We always strive to provide prompt and efficient service to our customers.

We are deeply sorry to hear about your disappointment with the quality of the item you received. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.


We checked the return system. When you click return to submit a return, you need to select the reason for the return first. There is a submit button at the bottom of the page. If your web page is too large, you may not be able to see this button. At this time, you need to reduce the size of your web page and then you can see it. It is recommended that you submit your return request on your computer. We've submitted return request for you and sent an email to you today. Looking forward to your reply.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.

Best regard,
Ashley
ROSELINLIN

Roselinlin からの回答

2024年5月5日

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by shipping time.

Please note that we are a legitimate company. After your product has been shipped, our system will automatically send a shipment notification to the email address provided at the time of purchase. This email will contain important information about your order or product, such as the shipping date and estimated delivery time.
Plus, we have already replied to your request in 28th April, but we didn't receive any reply from your part since then. Please check your spambox and put our email address service@roselinlin.com to white list.

Our normal delivery time is 3 to 5 working days for order preparation, plus 7 to 15 working days for mailing.
For more details, you can click on the link to check: https://roselinlin.com/information/shipping-delivery

Regarding this issue, our representative have sent an email to you with shipping details again, please check your inbox and spambox later. Your patience and understanding is highly appreciated.

Sorry for bothering you. We will unsubscribe your email address from our newsletter in 1-2 business days. Thanks for your patience.
If you still receive the ads email, please don't hesitate to contact us again.

If you need any assistance, please feel free to contact us by chat for quick response or by email at service@roselinlin.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

Best regard,
Louisa
ROSELINLIN

Roselinlin からの回答

2024年5月4日

Dear Customer,

We are deeply concerned to learn about your experience, and we sincerely apologize for any inconvenience caused by the delivery issue. Your trust and satisfaction are paramount to us, and we are committed to resolving this matter promptly.

Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. For more details, you can check the shipping policy here: https://roselinlin.com/information/shipping-delivery.

We want to assure you that we are not a scam, we are a legitimate company. We want to confirm more details about the issue you mentioned. Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.

We are committed to improving our shipping services to provide faster delivery times for our customers.

If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.

Best regard,
Ashley
ROSELINLIN