RRG Group レビュー 

From start to finish everything was explained to me in plain English.

What a great place to buy your next car. All of the staff are very friendly and helpful. Our salesperson Mark guided me through all the processes explaining each detail along the way. Mark was very enthusiastic about the car and demonstrated his willingness to make sure I was completely happy with the sale. A true professional.

We were looking for a replacement for our older car and were interested in buying a 2nd hand Skoda Octavia Estate as we had read good reports about the model. We found one that suited our pocket at RRG Skoda, Bolton so we went to view it. We were greeted very positively by Lisa who gave us lots of useful information about it. However, she told us that they also had a brand new Octavia Estate, which was on special offer at just a little more than the year old model that we had viewed. It took us little time to decide that it was too good an offer to refuse and we received a very reasonable offer in part exchange for our current car. We had to wait a couple of weeks for the car to be delivered from Europe and made an appointment to pick it up. Lisa couldn’t have been more helpful during the handover process, doing all the paperwork to avoid us having to do any at all. The “coup de grace” was when she unexpectedly unveiled the cover from the car in the showroom revealing the car that we had just bought, expecting it to be outside round the corner!! A nice touch. Lisa then spent a considerable amount of time explaining the practicalities of the new car, including setting up the apps on our phones and linking them to the car. Lisa has also promised telephone support for any future questions or issues which, I as a typical non techy person, fills me with every confidence that she will fulfil should the need arise. I would not hesitate in recommending anyone looking for a Skoda car to go to the RRG Skoda, Bolton dealership as the whole service experience was second to none.

Seamless process of delivery - right from 1st phone call till the delivery of keys Lukas Flannery have been amazing and very cooperative person. Thank you Lukas👍

I recently bought a new Skoda from RRG Skoda, Bolton, I cannot say thank you enough to the sales team, they were all great, esp. Kris, who guided me through the process, and Mark, who started me on the route. Thanks Guys.

I wasn’t originally going to leave a review because I understand that mistakes can happen. However, what ultimately convinced me to write this review was the way the situation was handled by the manager.

I visited RRG Škoda Bolton four times because I was genuinely committed to purchasing a new black Škoda Kodiaq L&K Hybrid. I test drove the vehicle, agreed a price of £39,990, received a written quotation, and paid a deposit after being told the car would be transferred from another RRG branch.

I was told there was an £11,000 discount available if the vehicle was registered before the end of the month. However, when I contacted the branch holding the vehicle directly, I was told they were unaware of this offer and that the vehicle was priced at around £45,000.

Throughout the process, I was repeatedly told that Bolton was waiting to hear whether they could secure the vehicle. Yet when I spoke to the supplying branch, I was informed that the car was available. After days of conflicting information and multiple trips to the dealership, I felt I had no option but to request my deposit back.

Shortly after my refund had been processed, the manager called to tell me that the supplying branch had agreed to release the car approximately an hour after the refund. What I found particularly disappointing was that he seemed to find the situation amusing, despite the amount of time, effort and frustration I had already invested. Rather than acknowledging how upsetting the situation was, I was left feeling that my experience was being made light of.

I appreciate that my deposit was refunded, but that does not make up for the wasted time, the repeated journeys, the conflicting information, or the lack of professionalism I experienced throughout the process.

I expected far better from a dealership representing the Škoda brand, particularly when purchasing one of its flagship models. Based on my experience, I cannot recommend RRG Škoda Bolton and would encourage prospective buyers to ensure every aspect of the deal is confirmed in writing before committing.

Just got my new Scala from RRG Bolton. I was served by Kris, who has been amazing throughout. Amazing service, very informative and answered all my questions. Absolutely loved my drive home 😊

Very poor experience with RRG Toyota Stockport.

I took my Toyota Proace, a 2024 van with approximately 40,500 miles on it, into RRG Toyota Stockport with an engine management light and a dashboard message saying “engine fault, repair required.”

After paying £178.80 for a diagnostic check, I was told the van needed a new DPF at around £3,000, which would not be covered under warranty. I was also told there was an AdBlue injector fault, which was accepted as covered under warranty.

I was not happy with the DPF diagnosis because the van was driving normally, with no loss of power, no limp mode and no DPF warning light. I also felt I was not given clear evidence to justify such a major repair.

I then had the van checked independently. Those checks showed the DPF was working normally and pointed instead to the AdBlue injector issue.

The van has now been repaired independently by cleaning the AdBlue injector. The repair cost £80. The warning lights have cleared and no fault codes are now showing.

Had I accepted the original diagnosis, I could have paid around £3,000 for a DPF replacement that, based on the evidence I now have, was not needed.

This is my business van, so having it tied up in this process has cost me time, money and disruption. The matter involved numerous emails and phone calls over around 10 days, only for Toyota GB to issue a final response and leave me to take it to The Motor Ombudsman.

I have lost confidence in RRG Toyota Stockport’s diagnosis and handling of the matter. Toyota GB has issued its final response and I have now referred the complaint to The Motor Ombudsman. I am also considering reporting the matter via Citizens Advice/Trading Standards due to my concerns about the accuracy and justification of the original diagnosis.

I would strongly advise anyone facing a major repair recommendation here to get an independent second opinion before agreeing to the work.

Update: RRG Group replied publicly saying that General Manager Dean Watson would be happy to discuss the matter and provided a phone number. I have tried calling the number several times, but there has been no answer and no voicemail option.

My preference remains to resolve this matter directly and fairly with RRG Group. However, simply saying they will await the outcome of The Motor Ombudsman does not address the central issue in my complaint: I paid RRG Toyota Stockport £178.80 for a diagnostic check, was advised that my van required a £3,000 DPF replacement, and independent evidence later showed the DPF was operating normally. The fault was resolved by cleaning the AdBlue/DEF injector for £80.

Over the years, I have experienced poor service and, unfortunately, been misled by car dealerships on more than one occasion.
However, when purchasing my new car, the tables were turned, and I have come to admire the professionalism of RRG Bolton Škoda, particularly that of their salesman, Lukas Flannery.

I initially visited the showroom to view an advertised vehicle, but it wasn't quite what I was looking for. Mr Flannery was on hand and could not have been more helpful. He expertly guided me through my budget and the available options, allowing me to make a fully informed decision without any pressure. Eventually, I was offered a fair part-exchange deal, and the purchase was agreed.

There was then a wait of several weeks while the new car was shipped from Germany. Throughout this period, Lukas kept me regularly informed of its progress, right up until delivery day. The handover process was straightforward and stress-free in his capable hands, making the whole experience an enjoyable one from start to finish.

You may wish to consider rewarding this young man with a promotion. He is the epitome of what a modern sales-person should aspire to be: professional, knowledgeable, approachable, and customer-focused. I have no doubt he would be successful in any career to which he turned his hand.

Finally, my wife was present throughout the entire experience. She thought all of the salesmen were good-looking, but Lukas emerged as the clear champion!
Many thanks to Lukas and the team at RRG Bolton Škoda for making the purchase of my new car such a positive experience.

Andy Phillips

Dave was very welcoming and very knowledgeable of the cars I wanted to look at, left after purchasing my new Octavia happy with the service received and collected my car later on in the week from another member of staff Lucas who made it very easy when part exing my old car. I left very happy after collecting my car.

Just bought my first Skoda from Skoda at Bolton and Kris was the Sales Person that I dealt with and what a fantastic person, there was no pushy sales, no pressure on you to buy, it was totally your decision, could ask as many questions as I liked and I test drove two cars which was not a problem unlike some other places. Everything was about the customer, great relaxed atmosphere and superb staff - thank you for making my experience brilliant.

We were invited to the spring sales event, it was a rainy day but the staff were all positive so the showroom had a real buzz about it. We were offered refreshment's before we had made any decisions and left to wonder with the offer of assistance if we needed it. Once we had decided to buy Lukas was on hand to go through the sales and financials. Lukas called to give me the good news that my car had arrived and made arrangements for me to collect. Again the showroom had a really positive feel and Lukas looked after me setting up the various apps. I love my car and feel this is in part down to the 5 star experience. Thank you

RRG SKODA is a top dealership! I called them at 10 AM needing a car quickly due to travel commitments. Arrived at the dealership, had a test drive, and everything looked great. I was out the door with the car within five hours—that is genuinely fast delivery. Plus, the manager threw in a full tank of fuel! Overall, an excellent buying experience. I’d definitely rate them as the best dealership around Manchester.

Brilliant service. Called in yesterday morning desperate for a new car following an accident and they managed to arrange collection of my new car the next day.
Henry was great and didn't push for a sale and listened to everything I needed. Collection day was his day off by Jacob helped me collect my car and ensured I knew how everything worked. He even went and put plenty petrol in it for me!
I've been to a few dealerships and had bad experiences and I wouldn't recommend anywhere else.

Absolutely delighted with my recent purchase of a Skoda from the Bolton dealership! From the moment I walked in, the team were welcoming, knowledgeable, and completely pressure-free. They took the time to understand exactly what I was looking for and guided me through the options with patience and genuine enthusiasm.

The handover process was smooth and thorough — everything was explained clearly, and I drove away feeling completely confident in my new car. The Skoda itself has exceeded all expectations: comfortable, well-equipped, and a real pleasure to drive.

I wouldn't hesitate to recommend this dealership to anyone in the Bolton area looking for a stress-free, enjoyable car-buying experience. I'll certainly be returning for my next vehicle. Five stars all round!

Great experience from start to finish . Kris sorted everything out for us . So pleased with our Skoda Kamiq . Would definitely recommend this dealership the staff are fantastic.

Recently purchased car from rrg kia bury. Would like to thank sam for helping us throughout the process with his advise and thoroughly professional manner throught the process. Arrived to look at cars and was greeted by sam who immediately put us at ease with his polite greeting and was left to browse around. Picked a car and was offered test drive was impressed with Sams knowledge and advise answered any questions regarding car and at no time did i feel put under preassure to buy. Would reccommend to family and friends and agian thank you Sam

I recently purchased a Toyota Yaris Hybrid from RRG Toyota Bradford. While I am pleased that the central locking issue has now been repaired, my overall experience has been mixed.

Shortly after purchasing the vehicle, I experienced several issues, including a tyre pressure monitoring system fault and a central locking fault. As a customer buying from a Toyota main dealer, I expected the vehicle to have been thoroughly inspected and prepared before sale.

I also raised concerns regarding the bodywork at the time of purchase. Although I accepted the vehicle as seen, I felt that the condition could have been handled better, particularly given the standards I would expect from a main Toyota dealership.

One of my main concerns was the amount of time and effort required after purchase. I had to make multiple calls and emails, visit my local Toyota dealer in Leicester several times, and spend considerable time trying to get the issues investigated and resolved. This was disappointing after making a significant purchase from a main dealer.

I also feel that the sales representative, Anwar Aslam, could have provided a more thorough explanation of the vehicle and its condition before the sale. As a Toyota representative, I expected a higher level of product knowledge and clearer communication regarding the vehicle.

That said, I would like to thank Emma for her assistance throughout the process. She kept in contact, helped progress the repairs, arranged the required parts, and ultimately organised a courtesy car and repair appointment, which helped bring the matter to a satisfactory conclusion.

Overall, while the repair was eventually completed and the issue resolved, the experience after purchase was more stressful and time-consuming than I expected from a Toyota main dealer. I hope this feedback helps improve the customer experience for future buyers.

Thank you
Naeem kudiya

Friendly and helpful staff. Good service, well explained.
Easy to contact with any questions. Not kept waiting in a telephone queue!

I recently purchased a new Škoda Karoq SportLine from RRG Škoda, and I can honestly say it was one of the best customer service experiences I have had.
This was actually my first time buying a car from a dealership, so I was naturally a little unsure about the process. However, from my very first contact with Kris, I was immediately put at ease.I had heard that the RRG Škoda group in Bolton had an excellent reputation, but I was genuinely impressed by how well they lived up to it.
Kris was outstanding throughout the entire journey. His approach was professional, friendly, knowledgeable, and completely customer-focused. What impressed me most was that there was never any pressure or pushy sales tactics. Instead, he took the time to understand what I was looking for, my budget and answered every question patiently whilst making sure I was comfortable with every decision.
Communication from start to finish was also fantastic. Kris kept me updated throughout the process, responded promptly to any queries, and ensured everything was progressing smoothly. The attention to detail was superb, and it was clear that he genuinely cared about delivering the best possible experience rather than simply making a sale.
As a first-time dealership customer, I genuinely couldn't have asked for a better experience. The whole process was straightforward, transparent, and stress-free. Collection day was perfectly organised, and within a week of first making contact, myself and my partner drove away absolutely delighted with my new Škoda Karoq SportLine.
A huge thank you to Kris and the team at RRG Škoda. Their reputation is thoroughly deserved, and I would not hesitate to recommend them to family, friends, or anyone looking for a new car.