Looks like sending wrong items and ignoring customer is the norm, that’s what you get for not looking on trustpilot before purchase. Wrong brackets sent, emailed nothing, message on WhatsApp nothing,... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We ordered some industrial bench and table legs. We initially ordered them based on the competitive price and l, when they arrived, we’re pleasantly surprised by the high quality of them. They arrived... もっと見る
Beautifully hand crafted table, real solid wood & solid steel frame. Very heavy and tall. Really pleased with our table, just be aware of how long it takes to make & get delivered as well as how big... もっと見る
Absolute asre holes, sent me wrong colour, admitted it was there fault n what they doing about it....nothing, there quite happy taking my £275, well if they think I’m going away there very wrong,I hav... もっと見る
企業情報
さまざまな外部ソースから提供された情報
Handmade Table, Reclaimed Wood Furniture, Recycled Furniture, Rustic Furniture
連絡先
Waddington Way 32, S65 3SH, Rotherham, 英国
- www.rusticland.co.uk
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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この企業のTrustpilot 利用方法
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Lovely legs
We ordered some industrial bench and table legs. We initially ordered them based on the competitive price and l, when they arrived, we’re pleasantly surprised by the high quality of them. They arrived quickly and well-protected and weren’t scratched or damaged in any way. They’re very sturdy and we’re so pleased with the outcome of our one-of-a-kind, homemade table 😊
Poor quality and bad comms
Bought a table less than 6 months ago - there were problems with the delivery as it got delivered to another location. The vendor did eventually sort it out after 2 weeks but I’ve had to call and get updates to get it all sorted.
About 3 months after delivery the wood planks started to part and the cracks are now quite substantial. I’ve messaged the vendor twice earlier this month but my messages are simply ignored.
Seems like the vendor’s comms team is not geared towards handling any sort of issues which is not great as the table wasn’t cheap!
Beware
Lovely furniture. A major, major issue for this company is the incompetent courier service which they doggedly continue to use and which accepts no responsibility for their hopeless service. If you order furniture from the company consider this seriously as the stress and lack of acknowledgement of any responsibility and the half hearted customer service at Rustic Land completely devalues the quality of product. Just look elsewhere, save yourself weeks and months of to-ing and fro-ing.
I was really enthusiastic to use this…
I was really enthusiastic to use this company for a made to measure desk and shelves. However, I experienced only poor quality and design and bad customer service. We paid £600 for a badly built desk and 2 shelves for which the fittings don't work. The black paint on the metal bars stained our office chair for months and the desk's boards are split (there is a gap of 7-8 cm between boards). The fittings for the book shelves were not suitable and they actually collapsed, damaging the desk and a new apple desktop (damage worth £300). Agreed that the issue with the shelves was partially a responsibility of the fitter, I asked they at least repaired the desk properly and closed the gaps or made a new desk. They repaired the desk once but the gaps opened again. At the end, I got tired of dealing with them and will never buy from them again. All they offered was a refund of £50.
Bought breakfast bar and 4 stools
Bought breakfast bar and 4 stools, the breakfast bar came unfinished and stools have a small hole in and go down when sitting on them! Contacted Rusticland and they aren’t helpful what so ever, wanting me to send them back at my own cost which I’m not prepared to do as I’ve spent enough and would be difficult to send them back. I don’t think I should be without my table or chairs when they cost me enough! Wish I’d not bought from this company.
Superb quality!
Fast delivery, great communication and an absolutely lovely high quality table!! Very happy and will be buying from rustic land again!!
Service and product was 5 stars
Service and product was 5 stars! The seller was even able to set up a custom delivery for me and the product is exactly as described and shown on the photos. Had to wait a little longer for deliver but that was due to my location. Would absolutly recommend
Purchased a shelf recently
Purchased a shelf recently. Shelf is lovely and looks really nice however screws provided with bracket did not fit so shelf could not sit correctly. Had to substitute with own screws!
Messed up two deliveries
Messed up two deliveries - one sent to the billing address in the midlands rather than the delivery address in London. Second they delivered a table rather than a bench. Half hearted apology and when I asked for some type of compensation the best they could offer was 10% off an item. Pathetic
Bench legs
Easy to order, kept up to date with progress and delivered on time! Great quality bench legs which my husband attached to an old oak worktop to make the bench & it looks great.
Order from the site
Order from the site, came very quickly and was exactly what I was looking for. Great value for money
Great quality piece of furniture…
Great quality piece of furniture exactly what I was searching for !
Delivery and packaging excellent .
Excellent product and service.
Shelf brackets
We have bought 5 lots of the 225mm down black shelf brackets and they have been perfect each time. They were exactly what we were looking for, they come with the fixtures which is so handy and instructions. Thanks so much!
Bought multiple times
Bought multiple times, great service, very fast delivery, beautiful products
Just amazing!
Incredible craftsmanship! Could not be happier with the table. Looks perfect in our new home, delivery was fast and communication was friendly and efficient. Better than anything we found in big stores, couldn’t recommend enough. Thank you so much!!
Outstanding quality and service
I got in touch with Rusticland after being let down with Xmas delivery by a big firm. They went above and beyond and made me an absolutely stunning dining set within 7 days. I’m over the moon with it, and the quality and finish are amazing!
Sturdy
Sturdy! It s a first word that comes into my mind when i m thinking about my table! And the quality is stunning! Definitely recommended to all of my friends and family! Basically, it’s a table that if you hit it ,let s say by mistake, the table won’t move! And i love that - No drinks spilled on!
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