Sanareva.co.uk レビュー 

Sanareva.co.uk からの回答

2022年12月8日

Dear customer,
Royal Mail is our partner for the deliveries and we are sorry if they have made your experience with us complicated.
Could you please give us your order number so that we may investigate ?

Kind regards,
Sanareva

Sanareva.co.uk からの回答

2022年10月13日

Dear customer,

As explained in the mail we sent you, your order was confirmed as delivered to the safe place of your choosing for which the carrier, Royal Mail is in charge.
Here is the royal mail proof: https://www.royalmail.com/track-your-item#/tracking-results/JD911796298GB

Kind regards,
Sanareva

Sanareva.co.uk からの回答

2022年9月16日

Dear Customer,

First of all, please beware of fraud and spam messages, especially those asking you to pay fees that are not through our Sanareva portal. Indeed, we do not request extra paiement for redelivery so this does not come from us.

Due to Brexit, we have had to change our courier fees. Our warehouse is based in France. Our new courier, Spring is the French partner of Royal Mail in the UK which we are currently offering at £8.40 and for which you are allowed free delivery for orders above £89. This service does not require any extra custom fees for orders up to £500.

Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.

Kind regards,
Sanareva

Sanareva.co.uk からの回答

2022年9月16日

Dear customer,

Thank you for your feedback! We are very glad that you enjoyed shopping with us and the selection of items we offer.
We understand that the carrier fees seem a lot but regardless of the weight/ size of the package we offer delivery for £8.40.
This is explained by the fact that our warehouse is based in France and your parcel therefore must go through international transit and custom clearance. We do not ask our clients to pay any custom fees as we take charge of any extra fees.

Kind regards,
Sanareva

Sanareva.co.uk からの回答

2022年8月29日

Dear Customer,

The post and package was only payed for once (£7,90), as we sent you a free replacement order, which you did not pay for.

Furthermore, we apologize for the delay and inconvenience caused due to an error in transit.

Kind regards,
The Sanareva team

Sanareva.co.uk からの回答

2022年8月29日

Estimado cliente,

Gracias por su comentario.

Sentimos mucho este incidnete con su paquete, en efecto si el Servicio al CLiente le ha informado que hay una reclamación en curso, es porque ellos estan haciendole seguimiento a su incidente. Cabe destacar que estos reclamos toman un par de días en que nos den noticias.
Le aseguramos que Sanareva se compromete a proponerle una solución reembolso o renvío en un plazo máximo de 30 días luego de la expedición, esto lo indican nuestras CGV.

Quedamos a su disposición para cualquier duda o pregunta.

Disculpe los inconvenientes y gracias por su comprensión.

Atentamente
El equipo Sanareva

Sanareva.co.uk からの回答

2022年8月26日

Dear Customer,

What is your order number?
Sanareva does not authorise YOUR paiements so this error does not come from our company, if you placed 2 orders then you can of course be refunded for the one you return.
If you wish to return your products to us, here is the address:

OP'7 Sanareva
lieu-dit Bel Souleil
31850 Montrabé
France

Please make sure to include your order n°xxxxxxxx so that once we receive the parcel you will be contacted by someone from our logistics team to proceed with a refund of the product,

The total expenses of returns, taxes and customs charges are all at the charge and responsibility of the customer. They must be paid before presenting the parcel. No parcels will be accepted outside this framework.

Kind regards,
The Sanareva Team

Sanareva.co.uk からの回答

2022年8月22日

Dear Customer,

The customer service is available from Monday to Friday 8am - 4pm. You can contact us by sending a mail or logging into your customer account and sending a message directly there.

What is your order number?

All claims must be addressed to SANAREVA customer services.

Customers can contact SANAREVA customer service from Monday to Friday from 9:00 to 17:00 by mail (contact@sanareva.co.uk) or via the contact form available here.

SANAREVA commits to respond to all claims within 3 working days;

Any complaint relating to an error by SANAREVA in the sending of one or more Product(s) within an order, is dealt with by SANAREVA by issuing a prepaid return slip provided by customer service.

The Customer commits to return the unopened and unused Product(s) in their original packaging. SANAREVA will compensate the Customer upon the reception of the Product(s) back in the warehouse that is the subject of the complaint.

In the case of a missing product, not notified in the order, customer service may request a handwritten statement signed by the Customer indicating that he/she has not received the product(s) concerned. The customer service department may open an investigation internally and with its courier service. An internal investigation may take up to 3 working days.

In the event of a claim related to the non delivery of the parcel by the carrier, the customer service will contact the carrier and will open an investigation with the carrier concerned. The carrier's response time varies from 48 hours to 15 days. Upon receipt of the carrier's response and depending on the result, the customer service department may proceed with the shipment of a replacement order, refund or credit, at the Customer's discretion. In order to support any claim with the carrier, SANAREVA reserves the right to request a handwritten and signed statement and a copy of any official identification to certify the non-reception of the goods.

In the event of an error in the order caused by SANAREVA in the order and/or in the event of receipt of one or more damaged Product(s) in an order, customer service may ask the Customer to send a photo of the order and/or of the damaged Product(s) to the email address contact@sanareva.co.uk. On receipt of the photo, the customer service department may offer a refund or partial refund or credit on the Customer's Sanareva Savings corresponding to the amount paid. For an amount greater than £10.00, the customer service department may offer a free return label for the return of the damaged or wrong product(s) Customer service reserves the right to request the return of the damaged product(s) by issuing a prepaid return voucher before making any compensation.

Kind regards,
Sanareva

Sanareva.co.uk からの回答

2022年8月19日

Dear Customer,

The customer service is available from Monday to Friday 8am - 4pm. You can contact us by sending a mail or logging into your customer account and sending a message directly there.

What is your order number?
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.

Kind regards,
Sanareva

Sanareva.co.uk からの回答

2022年8月22日

Dear Katia,

Thank you for your great review and for your feedback. We are pleased everything went smoothly and so glad you like your products.
We are currently working hard on offering a larger range of quality products, so please keep an eye open for a big surprise!
Don't forget about your sanareva savings available in your customer account which you accumulate with every order placed (so that you may enjoy quality products at small prices!)

Thank you for shopping with us!
We hope to see you again very soon on Sanareva.co.uk :)

Kind regards,
The Sanareva Team

Sanareva.co.uk からの回答

2022年8月16日

Dear Susan,

Thank you for sharing your experience shopping with us, we really appreaciate it.
We're glad to hear that you're satisfied with our overall service and products.

We hope to see you again very soon on Sanareva.co.uk :)

Best regards,
Sanareva

Sanareva.co.uk からの回答

2022年8月16日

Dear Customer,

Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.

Because of Brexit, your parcel can however be subject to custom checks which will indeed delay the transit.

What is your order number?

Do not hesitate to get in touch if you have any further queries.

Kind regards,
The Sanareva Team

Sanareva.co.uk からの回答

2022年8月16日

Dear Demi,

Thanks for your great review and for your feedback. We are currently working hard on offering a larger range of quality products, especially in the health range including dental poducts so please keep an eye open for a big surprise!

Thank you for shopping with us!

Kind regards,
The Sanareva Team

Sanareva.co.uk からの回答

2022年8月16日

Dear Customer,

The customer service is available from Monday to Friday 8am - 4pm. You can contact us by sending a mail or logging into your customer account and sending a message directly there.

What is your order number?
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.

Kind regards,
Sanareva

Sanareva.co.uk からの回答

2022年8月4日

Dear Customer,

The customer service is available from Monday to Friday 8am - 4pm. You can contact us by sending a mail or logging into your customer account and sending a message directly there.

What is your order number?
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.

Kind regards,
Sanareva