Sanareva.co.uk レビュー 

610
TrustScore 5段階評価の1.5

1.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Te ponen un producto a la venta loy después te envían otro distinto al que tú has visto tarda en llegar y después todas son excusas que si has abierto la caja es un verdadero timo y tarda más de una s... もっと見る

5つ星のうち1の評価

Don't bother with this company. I placed an order for 12 orange toothbrushes (odd maybe) but based on their website photo and thought I'd double check with them that they were in stock. I got a nonc... もっと見る

5つ星のうち1の評価

Awful company. Not sure if it’s a scam or just incompetence. I placed an order, no tracking or expected delivery date. After contacting customer services I received nothing but the same email coincide... もっと見る

5つ星のうち5の評価

✨️ wide range of Weleda products ⭐️ website easy to navigate in English 💫 swift delivery in environmentally friendly plastic free packaging 💸 prices lower than 2021 🌍 best value across the... もっと見る

企業が回答しました

企業情報

  1. 健康・美容製品店

さまざまな外部ソースから提供された情報

Please, visit Sanareva and discover the best of the French health, beauty and well-being products: Bioderma, Vichy, La Roche Posay, Avène, Ducray


連絡先

1.6

ひどい

TrustScore 5段階評価の1.5

610件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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1.6

すべてのレビュー

(610)

過去12か月のレビュー数: 7

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5つ星のうち5の評価

Satisfied customer

I’ve had 2 x orders from Sanreva with no problem. Arrived within timescales specified and order spot on. They do take about 7-10 days to arrive so I have to be organised to make sure I don’t run out of supplements, but it’s worth it because the price is so low. One thing I buy is almost 1/3 of the price of Amazon so it’s definitely worth it.

2022年6月19日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear customer,

Thank you for sharing your experience shopping with us, we really appreaciate it.

We're glad to hear that you're satisfied with our overall service and products. We strive to offer great prices and choices.

We hope to see you again very soon on Sanareva.co.uk :)

Take care,

Best regards,
Sanareva

5つ星のうち1の評価

The worst business I have ever seen

The worst business I have ever seen. Instead of making customers' purchases easier, they will make it harder or worse.
I have ordered 2 different items. They informed me that one of them is out of stock, even though it was available on website. Instead of offering a substitution with different brand, they just send the other item and waiting me to pay for another item again. And the shipping is not usually low,

2022年6月16日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear customer,

Indeed, like any other company, we sometimes encounter broken or expired products. Whenever this occurs, we are unfortunately obliged to take them out of your order and refund you for the missing items to your sanareva savings. We always send a mail to our customers warning them of any change to their orders.

If you wish, you can also ask to be refunded back to your original paiement. In this case, please respond directly to the dispatch email.

Kind regards,
Sanareva

5つ星のうち5の評価

I just wanted to write a review as I…

I just wanted to write a review as I personally think Sanareva are very good. I placed my order on the 18th and products were despatched on 19th and tracking number for Royal Mail was provided. It did take a few days to reach Royal Mail but that’s understandable as products coming from Europe and people need to bear this in mind. All in all am very happy especially as much cheaper than here in the UK!! I will definitely use Sanareva again.

2022年5月26日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear Customer,

Thank you for sharing your experience shopping with us, we really appreaciate it.

We're glad to hear that you're satisfied with our overall service and products.

We hope to see you again very soon on Sanareva.co.uk :)

Take care,

Best regards,
Sanareva

5つ星のうち1の評価

My advice is. Do not use Sanareva

In late February I ordered two bottles of PARAKITO anti mosquito spray. Sanareva replied asking for photographic evidence of my address and my identification. They wanted a photocopy of my passport and an electricity bill. My grown up children advised me strongly against sending this information. The company emailed me 3 times with this request and each time I replied saying I was not prepared to send these documents and requesting a refund.
All went quiet so I rang my credit card company and they advised me how I could retrieve my money. I wrote to Sanareva telling them that is what I planned to do. My next credit card statement showed they had taken the money. I received my anti mosquito spray on 21st May. This was 3 months after my order and 8 weeks after I had returned from the holiday I needed the spray for.
Do not use Saraeva.

2022年5月24日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear customer,
Could you please provide us with your order number so that we can investigate?

Our payment platform does sometimes request additional information, as stipulated in our general terms and conditions. This is part of a campaign to protect our customers against fraud.

As explained in the emails we have sent you, we simply ask for a photo of any form of official identification. You can hide any sensitive information, as long as your first and last name are visible, the payment can be authenticated.

Kind regards,
Sanareva

5つ星のうち1の評価

Ordered 20th may!ORDER NUMBER 200345101

Ordered 20th may!ORDER NUMBER 200345101

HAVE raised it on their website via my messages twice… still says preparing and havent received any response!

23£ for melatonin tablets which would be great IF I KNOW WHATS GOING ON. DO NOT USE!

2022年5月22日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear customer,
After checking your order, i see that you received your parcel within the expected delivery time.

As a reminder, Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.

Do not hesitate to get in touch if you have any further queries.

Kind regards,
The Sanareva Team

5つ星のうち1の評価

Bonjour !

Bonjour !
J’ai fais une commande sur leur site pour 48 euros de produits. Je commande de UK, apparement ma commandé à été expédier et « perdu  » après 3 semaines j’ai du leurs envoyé un mails pour savoir où était ma commande.. je crois bien même que il expédie de Chine, c’est un site arnaqueur 100% et il répondent aux mails tout les 3 semaines avec chance et ils m’ont fait croirent qu’ils allait me rembourser mais m’ont fait aucun remboursement ni aucune réponse depuis que je leur est dit que oui ils peuvent me rembourser sur mon compte bancaire, ou me renvoyé un nouveau colis. J’aurais vraiment du aller checké les avis avant de m’aventurer c’est des scammers. 🤮

2022年5月21日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Bonjour,

Nous nous excusons pour le désagrément causé et votre mauvaise expérience d'achat avec Sanareva.
Nous ne livrons pas depuis la Chine, Sanareva est basé dans le sud de la France à Toulouse. En effet, à cause du brexit nos délais de livraison ont tendance à varier en fonction du dédouanement.

En ce qui concerne votre colis manquant, il est bien stipulé dans nos conditions générales de vente que pour toute réclamation concernant un article expédié, l'équipe du service client prendra jusqu'à 30 jours pour clore un dossier et procéder à un remboursement partiel ou total, selon le résultat et la conclusion du transporteur.

Si vous pouviez nous envoyer votre numéro de commande, nous examinerions votre réclamation.

En outre, notre équipe du service clientèle est disponible par courrier directement depuis votre compte client. Nous répondons à TOUS les messages dans un délai de 48 heures ouvrables.

Bien à vous,
Sanareva

5つ星のうち1の評価

I ordered on the 14th of April 6 boxes…

I ordered on the 14th of April 6 boxes of pampers . I only received 2 . I have had no response when I have emailed..I am really disappointed with their service.

2022年5月10日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear Zaheer,

Could you please provide your order number so thta we may look further into this?

Could you please also log on to your customer account to check our responses as we reply to all emails in our inbox.

Thank you in advance,

Kind regards,
Sanareva

5つ星のうち1の評価

AVOID THIS COMPANY!!!

Placed an order earlier in April that NEVER ARRIVED After contacting 3x their customer service they asked me to wait 5days. Nothing happens - I've complained again after almost a month and they said they could send the products!! I had to file a dispute to get my money back and I AM STILL WAITING. AVOID THIS COMPANY

2022年5月10日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear Lili,

Could you please provide your order number so thta we may look further into this?

Thank you in advance,

Kind regards,
Sanareva

5つ星のうち1の評価

Expired Food Items and Bad Customer Service.

I used them for the first time as they sell French products. It took near two weeks for them to take action and send the order.
Part of my order were food items. They had sent me expired items that tasted horrible. I contacted them via the website and by email, to include photo attachments showing that the items had expired by at least one year. They replied asking the same questions again: order no and photos, which we sent for the 3rd time but they didn't bother to reply or to take action. Never again. Simply avoid and spare yourselves disappointments, frustrations and waste of money.
The reply from Sanareva is not truthful. On top of being inefficient, selling expired products, they are liars, too.
All information has been sent to them, to include the order no. What more do they want? they never bother to reply or check emails. NEVER AGAIN. Simply AVOID

2022年5月10日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear Customer,

According to the photo you sent us, it is not part of the order you placed with us. It does not match with the products you ordered.

We have asked for more information (barcode) but have never had a response.

To view our emails, please log on to your customer account.

Kind regards,
Sanareva

5つ星のうち1の評価

I have contacted them 5 times about a…

I have contacted them 5 times about a missing order and nothing. I am furious that they have my money and I have nothing to show for it. I am taking legal action.

2022年5月4日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear Cara,

We replied to your emails on 25/04 and 02/05, please log on to your customer account to view them if you are not receiving them in your inbox.

Furthermore, Royal Mail has confirmed the delivery with photographic evidence in front of your door step (front door open), on May 3rd.

For more information, please go on to the Royal Mail website with your tracking number.

Kind regards,
Sanareva

5つ星のうち1の評価

Do not order from this website

Do not order from this website. Placed an order on 23 March and still not received my order nor have i received a refund! Been told the parcel was lost in transit, i could reorder, get refund or credit on account. Emailed them asking if i reordered how long would it take, had no response whatsoever! So Sanereva... If you're reading this (as you're not responding to my emails) I want a full refund!

2022年4月26日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear Lisa,

After verification, we sent you four different emails. Can you please log on yous customer account to check this please?

Kind regards,
Sanareva

5つ星のうち5の評価

long shipping times but it's really worth it!

I’ve got my box about 10 days after purchase, and it’s fine because the products comes from outside UK. I was worry in the beginning because I read some reviews complaining about the shipping time. Don’t worry, Sanareva is a serious business and they have amazing products/offers. I already made another order!! Thank you so much!!!! Samuele

2022年4月25日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear Samuele,

Thank you for sharing your experience shopping with us, we really appreaciate it.

We're glad to hear that you're satisfied with our overall service and products.

We hope to see you again very soon on Sanareva.co.uk :)

Take care,

Best regards,
Sanareva

5つ星のうち1の評価

Product never arrived, the website definetly a scam

Awful. Order number 200333434
Disgusting, ordered one month ago and no order delivered. Chose to be delivered to my workplace, no delivery received. Please return my money right away. You keep sending me emails about a delivery i didn t receive. I am waiting for my refund right away. Better to order from somewhere else, please avoid this website. Is definetly a scam. 🤮🤮🤮🤮🤮

2022年4月25日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear Georgia,

Your parcel was returned to us due to an error in transit.

An email was sent to you on April 27th, which we never had a reply to.

We have now proceeded with a refund.

Thank you for your understanding,

Kind regards,
Sanareva

5つ星のうち5の評価

great experience

I’m sad that this company have such a low rate on trustpilot as I personally had a great experience my order arrived on time and complete.
I will order again :)

2022年4月19日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear Nana,

Thank you for sharing your experience shopping with us, we really appreaciate it.

We're glad to hear that you're satisfied with our overall service and products.

We hope to see you again very soon on Sanareva.co.uk :)

Take care,

Best regards,
Sanareva

5つ星のうち2の評価

Wrong amount of product delivered.

My first time of using Sanareva i ordered and paid for 6 tubes of toothpaste. They delivered 5 in good time. I sent them an email informing them of the shortfall and they requested a signed letter and a copy of my driving licence , which i did. I then heard nothing from them. They still owe me for one tube of toothpaste and don't seem to be interested in settling up with me. Won't be using them again.

2022年4月19日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear Caroline,

After verification, we have not received a response back to our last email sent on April 12th.

If you sent an email to info@transactions.sanareva.co.uk, we will not receive it as that's an automatic email address which we ask our customers not to respond to.

To contact us, please log on to your customer account, click on "Contact" then "Contact Customer Services", scroll down then you can view "Contact information" and type your message.

We are looking forward to hear back from you,

Best regards,
Sanareva

5つ星のうち5の評価

Very easy to order and cheaper than otherz

Very easy to order. Prices and promotions are really competitive. Definitely I would recommend. Some products are 50% cheaper than other websites.

2022年4月19日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear Ana,

Thank you for sharing your experience shopping with us, we really appreaciate it.

We're glad to hear that you're satisfied with our overall service and products.

We hope to see you again very soon on Sanareva.co.uk!

Take care,

Best regards,
Sanareva

5つ星のうち4の評価

Incredibly efficient dispatch and…

Incredibly efficient dispatch and delivery service and seemingly good quality products.

2022年4月16日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear Kevin,

Thank you for sharing your experience shopping with us, we really appreaciate it.

We're glad to hear that you're satisfied with our overall service and products.

We hope to see you again very soon on Sanareva.co.uk!

Take care,

Best regards,
Sanareva

5つ星のうち5の評価

Excellent

Received the the quality products I'd ordered after about 8 days as described. Thanks.

2022年4月15日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear Catherine,

Thank you for sharing your experience shopping with us, we really appreaciate it.

We're glad to hear that you're satisfied with our overall service and products.

We hope to see you again very soon on Sanareva.co.uk!

Take care,

Best regards,
Sanareva

5つ星のうち1の評価

If i could put less then 1 star i…

If i could put less then 1 star i would, 60% of reviews are awful.
I ordered with a different email.
Tried reviewing on their site and my review was refused. charged me over £10 for delivery of a small item, ordered on the 12th received on the 26th, after multiple messaged back and forth i am now speaking with someone who says "Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.
Therefore, your parcel was not a week late."
Its like they can't just acknowledge that my product needed this Ingredient and it was that late i had to purchase from else where so i want to return for a refund....just boycott the company, once the postage fee is applied its a lot cheaper elsewhere. Let me guess what their reply will be . "Our despatch system takes 48 hr and postage is 6 days, rubish robotic answer" your company's laughable, this review section proves it. I have orders of over £3000 going out a month with my other buisness, i tried a new Ingredient from them. Never again.

2022年4月15日
自発的なレビュー
Sanareva.co.uk ロゴ

Sanareva.co.uk からの回答

Dear Elizabeth,

We are sorry to hear that your shopping with Sanareva did not meet your expectations.

The shipping cost is £7.90, which covers all import fees.

Indeed, the delivery was 48 hours late, which we did apologize for. For this reason, we credited your Sanareva savings account the amount of £3,00, as a commercial gesture, on April 7th.

If you would like to return your order, please contact us through your customer account so that we may send you the return procedure.

We apologize once again for any inconvenience caused,

Kind regards,
Sanareva

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