Really friendly and professional. There was a slight delay with our finance payout (not the garages fault at all) but Katie was patient and diligent and kept us informed despite having other clients... ãã£ãšèŠã
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Helpful friendly sales team, no pressurised selling and kept me informed through the process and delivered when they said. Car features explained without overloading the brain, and the after service i... ãã£ãšèŠã
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Booked the test drive on Monday, Oliver got in touch, we had a 2-hour test drive on Tuesday, and I collected my new car on Saturday. The whole experience was brilliant from start to finish. Oli... ãã£ãšèŠã
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Ian gave me test drives of multiple vehicles so I could shortlist what I wanted, each test drive I was able to take without staff so I didn't feel pressurised. When decided the car was available w... ãã£ãšèŠã
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Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
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4.8
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Sandown Group ããã®åç
Thank you for your lovely feedback!
Weâre delighted to hear that you found the team at Sandown OMODA | JAECOO Newbury helpful and knowledgeable. Itâs great to know they were able to answer all your questions and make your experience a positive one.
Thank you for choosing us and for taking the time to share your experience. We really appreciate it!
Horrible customer serviceâŠ
Horrible customer service unprofessional.
Never again.
Zero star
2026幎8æ25æ¥
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Sandown Group ããã®åç
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
I had a very positive experience fromâŠ
I had a very positive experience from start to finish.
I dealt with Ellios, who was extremely helpful and professional throughout the whole process. What I appreciated most was that I never felt like he was simply trying to sell me a car. Sometimes with salespeople, you can feel that their main priority is making a sale rather than finding the right car for you, but I never got that feeling with Ellios. He took the time to understand what I was looking for and was genuinely helpful throughout.
Although Ellios is relatively new to Mercedes-Benz, he was very professional, knowledgeable and made the whole experience easy and comfortable.
Overall, I was very happy with the service from Mercedes-Benz. The attention to detail and the way everything was handled really stood out. I would definitely recommend Ellios and the team to anyone looking to buy a Mercedes-Benz.
2026幎9æ18æ¥
Sandown Group ããã®åç
Thank you for taking the time to leave such thoughtful feedback!
Weâre delighted to hear that Ellios made your experience so positive from start to finish. Itâs particularly lovely to hear that he took the time to understand what you were looking for and made you feel supported, rather than simply focused on making a sale.
Weâll be sure to pass your kind words on to Ellios. Weâre also pleased that his professionalism and attention to detail made the process easy and comfortable, especially as he is newer to the Mercedes-Benz team.
Thank you for choosing Mercedes-Benz of Guildford and for your recommendation. We really appreciate it!
Amazing Customer Service
Andras was so supportive from the moment I enquired to test drive the car, to the moment I collected the car. Honestly canât thank him and Paul enough for all the support and patience during the process. Absolutely love my Mercedes
2026幎9æ18æ¥
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Sandown Group ããã®åç
Thank you for your wonderful feedback, Jackie!
Weâre delighted to hear that Andras and Paul were so supportive throughout your journey, from your initial enquiry and test drive through to collecting your new Mercedes-Benz. Itâs fantastic to know they made the process such a positive experience.
Weâre so pleased to hear that you absolutely love your Mercedes-Benz. Thank you for choosing Mercedes-Benz of Guildford and for taking the time to share your experience!
Very professional service Liam is aâŠ
Very professional service Liam is a Fantastic sales person to have on your team very thorough very polite and Professional
2026幎9æ17æ¥
Sandown Group ããã®åç
Thank you for your fantastic feedback, Mr Bassett!
Weâre delighted to hear that you received such a professional service from Liam. Itâs great to know that his thorough, polite and professional approach made such a positive impression.
Weâll be sure to pass your kind words on to Liam. Thank you for choosing Sandown Kia Salisbury and for taking the time to share your experience!
Excellent service I would recommend to anyone
I had a great experience right from the test drive through to collecting my new car. James and Chris were super helpful and patient, they could answer all my questions and made the whole experience a very pleasant one.
2026幎9æ17æ¥
Sandown Group ããã®åç
Thank you for your wonderful feedback, Mr Coleman!
Weâre delighted to hear that you had such a positive experience from your test drive through to collecting your new car. Itâs fantastic to hear that James and Chris were so helpful, patient and able to answer all your questions.
We really appreciate you choosing Sandown OMODA | JAECOO Poole and taking the time to share your experience. We hope you enjoy your new car!
Excellent 5* Service
Traded in my previous GLB for the all-new GLB.
Elaine and Dan delivered a professional, friendly and smooth service from start to finish.
I was kept up to date every step of the way from selecting my car right through to the handover.
Very happy customer!
2026幎8æ20æ¥
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Sandown Group ããã®åç
Thank you for your excellent 5star review . We're delighted to hear that Elaine and Dan provided a professional, friendly, and smooth experience from start to finish while helping you trade in your previous GLB for the all new GLB.
It's wonderful to know that you were kept informed every step of the way, from selecting your vehicle through to handover, and that the process met your expectations throughout. Your recommendation and kind words mean a great deal to the team.
We truly appreciate your loyalty and wish you many happy miles in your new GLB. Thank you for choosing Sandown Mercedes-Benz! ð
New Car.
Picked up my New Car yesterday from Sandown Mercedes from first interest to picking the service has been very good and would recommend the dealership.
2026幎9æ16æ¥
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Sandown Group ããã®åç
Thank you for your fantastic review. We're delighted to hear that your experience with Sandown Mercedes was very good from your first enquiry right through to collecting your new car. It's wonderful to know that the team provided the level of service you expected and that you'd recommend our dealership to others. We truly appreciate your support and wish you many happy and enjoyable miles in your new car. ð
Friendly professional and understandingâŠ
Friendly professional and understanding
Very helpful on securing the purchase of the new car
2026幎9æ15æ¥
Sandown Group ããã®åç
Thank you for your wonderful feedback. We're delighted to hear that you found the team friendly, professional, and understanding throughout your experience. It's great to know they were able to help make securing your new car a smooth and enjoyable process. We truly appreciate your support and wish you many happy miles in your new vehicle!
Confident
Confident, efficient service, understand that Tom has recently started but he was very knowledgeable and professional throughout
2026幎9æ15æ¥
Sandown Group ããã®åç
Thank you for your wonderful review. We're delighted to hear that Tom provided such confident, efficient service. Although he's recently started, it's fantastic to know that his knowledge and professionalism made a positive impression throughout your experience. We'll be sure to pass on your kind comments to him and the team. Enjoy your new car, and we look forward to welcoming you again in the future! ð
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I received a very poor customer serviceâŠ
I received a very poor customer service and care. Some of the salespeople were only interested in selling cars than meeting customer experience and customer satisfaction. The Information relating to a smooth transaction process were not accurate and are lacking , not sure if it was intentional.
2026幎9æ15æ¥
Sandown Group ããã®åç
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
2nd Visit, very disappointing.
2nd time visiting this dealership. And both times standing around in an empty reception room. No signs or bells or any info to say how to get attention. Definitely seems like they don't care at all about customers.
I shall return to using Brooklands, its much further away but customers are made to feel welcome there and treated with respect.
2026幎9æ16æ¥
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Sandown Group ããã®åç
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Staff were welcoming and attentive andâŠ
Staff were welcoming and attentive and made us feel special.
2026幎9æ10æ¥
Sandown Group ããã®åç
Thank you for your kind feedback. We're delighted to hear that our staff were welcoming, attentive, and made you feel special throughout your visit. Providing a great customer experience is very important to us, and it's wonderful to know the team made such a positive impression. We look forward to seeing you again soon! â
Excellent service Excellent service saw a new carâŠ
Excellent service saw a new car Saturday team had it ready to drive away Thursday - kept me informed throughout great !!
2026幎9æ11æ¥
Sandown Group ããã®åç
Thank you for your fantastic feedback! We're delighted the team could get everything ready so quickly and keep you informed every step of the way. Enjoy your new car, and we wish you many happy miles ahead. ðâš
Sandown Group ããã®åç
Thank you for your review! Weâre really pleased to hear everything was easy and smooth from start to finish. We really appreciate you taking the time to share your feedback.
Awesome experience
Awesome experience. Great customer service and product delivery. Complementary services where perfect.Luke was really helpful
2026幎9æ10æ¥
Sandown Group ããã®åç
Thank you for your lovely review! Weâre so pleased to hear you had such a great experience with us and that Luke was able to help. Weâll be sure to pass your kind feedback on to him. ð
Good experience in both buying and servicing.
We have dealt with Khayam Ali at Sandown Mercedes for the past 15 years or more. We have bought our last four cars from him. He is very responsive. I feel that we always get an honest answer to any question. We also get our cars serviced at Sandown in Guildford on the Mercedes Service Contract. The work is always efficient and reliable, and the communications excellent.
2026幎9æ7æ¥
Sandown Group ããã®åç
Thank you for your wonderful review and for your loyalty over the past 15 years. Weâre delighted to hear that Khayam has consistently provided the responsive, honest, and professional service that has kept you coming back for your last four vehicles.
Itâs also fantastic to know that your experiences with our servicing team at Mercedes-Benz Guildford have been equally positive. Providing efficient, reliable work and clear communication is something we take great pride in, and weâre pleased that this has been reflected throughout your ownership experience.
We truly appreciate your continued trust in Sandown and look forward to supporting you with your motoring needs for many years to come.
Our Experience at Dorchester Mercedes Hub
Both Ziggy and Mark were very helpful throughout the buying process from start to finish. The handover day was one of the best my wife and I have experienced since buying Mercedes cars. We wish the Team all the best many thanks for such good customer service.
2026幎9æ10æ¥
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Sandown Group ããã®åç
Thank you for your wonderful review. Weâre delighted to hear that both Ziggy and Mark provided such helpful support throughout your car buying journey.
Itâs especially rewarding to know that the handover day was one of the best experiences you and your wife have had when purchasing a Mercedes-Benz. Creating memorable moments and delivering exceptional customer service from start to finish is exactly what we strive for.
Weâll be sure to pass on your kind words to Ziggy, Mark, and the wider team at Mercedes-Benz Dorchester. Thank you for choosing us, and we wish you many happy miles in your new car.
Used car purchase experience
When i ordered the cars for test drive - despite the AI agent (Alex) confirmed the cars, they were not there when I showed up the designated time. Then I confirmed the car purchase, placed the deposit, but I have to chase the agent to confirm timing of delivery. The sales agent delivered the car to my place which is beyond his duty (per his point of view), but I found the scratches were not all done which MB promised me to do when I placed the deposits
2026幎9æ6æ¥
Sandown Group ããã®åç
Thank you for taking the time to share your feedback. While we're pleased to hear that our Sales Executive went the extra mile by delivering your vehicle personally, we're sorry that other aspects of your experience fell short of expectations.
We understand how frustrating it must have been to arrive for your test drives and find that the vehicles were not available despite having received a confirmation. We're also disappointed to hear that you had to chase for updates regarding your delivery and that the agreed cosmetic work was not fully completed when the vehicle was handed over.
Your comments highlight areas where we need to improve, particularly around communication, appointment coordination, and ensuring all promised preparation work is completed before delivery. We appreciate you bringing these matters to our attention and will share your feedback with the relevant management team for review.
Thank you for choosing Sandown, and we hope to have the opportunity to provide a better experience in the future.
No consistent contact
Unfortunately I had to deal with multiple salespeople which made the experience difficult. I now realise a lot of options had never been raised with me before purchase.
2026幎9æ11æ¥
Sandown Group ããã®åç
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how important it is to have consistent communication throughout the purchasing process, and we regret that dealing with multiple salespeople made the experience more difficult for you. We're also disappointed to learn that you feel certain options were not fully discussed before your purchase.
Your comments are valuable and will be shared with the management team as we continually look for ways to improve our customer experience. We appreciate your feedback and thank you for bringing these concerns to our attention.
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