Extremely disappointed with their service. Came to do the works, then realised they put the wrong windows in and had to come again for a second time. We were charged BOTH times. And the worst p... もっと見る
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レビュアーのコメントを見てみましょう
It's been a total pleasure working with this company. I needed a new front door, and from beginning to end everything ran smoothly- budget never changed,and schedule on time, all involved were totally... もっと見る
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The Sash Window Workshop have excellent installers who do a very professional job. Shane installed French doors and windows in my home which fit perfectly and work perfectly. The double glazing keeps... もっと見る
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We chose a local firm - it seemed wise as we had very large tall sash windows in a mid-Victorian house. Initially, the ground floor first and then many years later the upper floor. Very satisfied w... もっと見る
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企業情報
The Sash Window Workshop について
当該企業による記述
The Sash Window Workshop are a multi-award-winning company that was established in 1994. We specialise in traditional, energy-efficient timber windows and doors. Handcrafted in Berkshire we offer an installation and draught proofing service across London and the South and a supply only service nationwide.
Our products and services include:
- Replacement Timber Sash Windows
- Replacement Wooden Casement Windows
- Timber Doors
- Secondary Glazing
- Draught Proofing and Overhaul
We understand the importance of providing excellent customer service and a high quality product, and are proud that around half of our orders come from previous customers or recommendations.
We design and manufacture elegant, thermally efficient windows and doors to suit your home. Excellence and attention to detail extends into everything we do.
We are also proudly recognised as a Which? Trusted Trader.Our replacement Accoya windows and doors come with a 50 year anti-rot guarantee.
Contact us today on 01344 868 668 for a free, no obligation site survey and quotation.
Bespoke Timber Window and Door Specialists
当該企業による記述
- We pride ourselves on delivering exceptional craftsmanship, unparalleled service, and innovative solutions.
- We offer a wide range of timber windows and doors to enhance some of Britain's finest homes. Our Values -Craftsmanship: We believe in the art of creating high-quality products that stand the test of time. -Service: Our dedicated team is always here to provide you with the best possible experience. -Innovation: We continuously seek new ways to improve and innovate, ensuring that we stay ahead of the curve. -Sustainability: We are committed to sustainable practices that benefit both our customers and the planet.
Our Guarantees For Your Peace of Mind
From our workshop in Berkshire to your home and from paint and glazing to joinery and anti-rot timber - all our work is guaranteed so you'll know you've made the right choice with The Sash Window Workshop.
連絡先
4 Kiln Lane, RG12 1NA, Bracknell, 英国
- 01344 868 668
- info@sashwindow.com
- www.sashwindow.com
TIMBER WINDOWS AND DOORS
4.5
優良
200件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sash windows
We have had eight sash windows completely replaced by The Sash Window Co. They are excellent and very easy and smooth to open and shut. The quality if first rate and we would recommend this company wholeheartedly. Their service is personal and very good. We would have no hesitation in using them again.
Mr & Mrs Fuller
2015年10月28日
自発的なレビュー
The Sash Window Workshop からの回答
Hi Margie,
Thank you very much for the online review. We are delighted to hear that you are happy with the sash windows that we replaced for you. We do our utmost to deliver the highest standards of product and service, so having positive feedback from happy customers makes all the difference to us.
We really enjoyed working for you and hope your windows continue to serve you well into the future; if you do have any issues, please let us know.
Thank you again for trusting us with your business; we hope that one day we might work with you again.
Best wishes
Richard Dollar
Managing Director
The Sash Window Workshop
Amazing Quality Windows and Service.
Have used Sash Window Workshop twice now to install their Bi-Glass product. Highly recommended as the product, service and staff are excellent. Restored my period windows perfectly without destroying the character yet enhancing sound and heat insulation. Also expert knowledge provided and recommendations made to me, to suit my property exactly.
Windows will now last another 100 years ! Will be much warmer and quieter this winter.
2015年10月25日
自発的なレビュー
The Sash Window Workshop からの回答
Hi Mr Banurji,
Thank you very much for the online review. We are delighted to hear that you are happy with the work that we carried out for you. We do our utmost to deliver the highest standards of product and service, so having positive feedback from happy customers makes all the difference to us.
We really enjoyed working for you and hope your windows continue to serve you well into the future.
Thank you again for trusting us with your business; we hope that one day we might work with you again.
Best wishes
Richard Dollar
Managing Director
The Sash Window Workshop
casement windows
Our double glazed timber casement windows are a real joy- beautifully made and installed and noticeably energy efficient.
2015年10月25日
自発的なレビュー
The Sash Window Workshop からの回答
Hi Ms Costello,
Thank you very much for the online review. We are delighted to hear that you are happy with the work that we carried out for you. We do our utmost to deliver the highest standards of product and service, so having positive feedback from really happy customers makes all the difference to us.
We enjoyed working for you and we hope your casement windows serve you well into the future; if you do have any issues, please let us know.
Thank you again for trusting us with your business; we hope that one day we might work with you again.
Best wishes
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent service and beautiful sash windows
We had 17 sash windows replaced, including two bay windows, by the Sash Window Workshop. Prior to confirming the booking, we visited their factory in Bracknell and could see from that how well-organised a set-up the company is and how much attention and detail goes into making double-glazed sash windows.
The installers were great. All the new windows have been beautifully installed, look fantastic and hopefully will keep us warmer this winter. The company was recommended to us by a friend, and I would recommend them to others.
2015年10月21日
自発的なレビュー
The Sash Window Workshop からの回答
Hi Tamsin,
Thank you very much for the online review. We are delighted to hear that you are happy with the work that we carried out for you. We do our utmost to deliver the highest standards of product and service, so having positive feedback from really happy customers makes all the difference to us.
We enjoyed working for you and we hope your new windows serve you well into the future; if you do have any issues, please let us know.
Thank you again for trusting us with your business; we hope that one day we might work with you again.
Best wishes
Richard Dollar
Managing Director
The Sash Window Workshop
Highly recommended, professional and courteous team
Sash Window Workshop was recommended to me by a colleague and we're pleased to say we will also recommend them if asked. They draft-proofed all our sash windows (Victorian house) just over a year ago and we are very happy with the result: no more drafts, noises at street level much quieter and much, much less dust! The Q-LON seals are (so far) still in very good condition and all windows now open and close smoothly, too, with a nice "swoosh". In terms of the service, the team was professional and meticulous on the day, and considering how much disruption you would think comes along with having all ones windows removed and repaired, we were amazed that they did all 14 of ours in one day and had the house spotless by 5pm. Definitely worth paying the little extra ££ for this level of service and product.
2015年10月18日
自発的なレビュー
The Sash Window Workshop からの回答
Hi Eva,
Thank you very much for the online review. We are delighted to hear that you are happy with the work that we carried out for you and the service you received. We do our utmost to deliver the highest standards of product and service, so having positive feedback from really happy customers makes all the difference to us.
We enjoyed working for you and we hope your windows serve you well into the future; if you do have any issues, please let us know.
Thank you again for trusting us with your business; we hope that one day we might work with you again.
Best wishes
Richard Dollar
Managing Director
The Sash Window Workshop
pretty seamless and easy
Joe Parkinson the salesman is amiable and very presentable so you immediately feel your dealing with a proper company. The quality of the product appeared to be at the appropriate level.
Importantly quality and pricing were attractive - in SW London sash windows aren't cheap and most suppliers 'see you coming!!' I felt TSWW offered proper quality at very competitive prices and I also was happy I got their best deal.
2015年10月16日
自発的なレビュー
The Sash Window Workshop からの回答
Hi Dom,
Thank you very much for the online review. I am delighted to hear that you are happy with the work that we carried out for you and the service you received from our salesman, Joe. We do our utmost to deliver the highest standards of product and service, so having positive feedback from really happy customers makes all the difference to us.
We enjoyed working for you and we hope your windows serve you well into the future; if you do have any issues, please let us know.
Thank you again for trusting us with your business; we hope that one day we might work with you again.
Best wishes
Richard Dollar
Managing Director
The Sash Window Workshop
THE SASH WINDOW WORKSHOP
I found The Sash Window Workshop professional and competent.
All aspects from the initial interview, taking instruction, preparing costings, surveying the works, programming, installation and completion were all under taken speedily and without fuss. All work was undertaken efficiently and tidily.
There was a slight problem after works the were completed during the 'settling in' period, they returned and repaired the problem without delay or question.
2015年10月16日
自発的なレビュー
The Sash Window Workshop からの回答
Hi Mr Ritchie,
Thank you very much for the online review. We are delighted to hear that you are happy with the work that we carried out. We do our utmost to deliver the highest standards of product and service, so having positive feedback from happy customers makes all the difference to us.
We enjoyed working for you and we hope your windows serve you well into the future.
Thank you again for trusting us with your business; we hope that one day we might work with you again.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Sash Window Installation and Repairs
The service we received from The Sash Window Company was second to none. The work on the day was of a very high quality and the house was left immaculate. The after sales service was equally good and a representative from the company came to make sure everything had been done to our satisfaction - first rate.
2015年10月13日
自発的なレビュー
The Sash Window Workshop からの回答
Hi Victoria,
Thank you very much for the online review. We are delighted to hear that you are happy with the work that we carried out for you and the service you received. We do our utmost to deliver the highest standards of product and service, so having positive feedback from really happy customers makes all the difference to us.
We enjoyed working for you and we hope your windows serve you well into the future; if you do have any issues, please let us know.
Thank you again for trusting us with your business; we hope that one day we might work with you again.
Best wishes
Richard Dollar
Managing Director
The Sash Window Workshop
The Sash Window Company delivered a great service to us in designing and delivering the windows.
We used the Company on our first house were we changed all windows in the house. The windows arrive on time and were fitted very neatly and they just look amazing.
We were so happy with the service that we are using the company on another house we bought and the helped us from scratch with designing the windows and were they should go until execution of fitting. With the same very pleasing results.
2015年10月5日
自発的なレビュー
The Sash Window Workshop からの回答
Hi Ina,
Thank you very much for the online review. We are delighted to hear that you are happy with the work that we carried out for you. We do our utmost to deliver the highest standards of product and service, so having positive feedback from really happy customers makes all the difference to us.
We enjoyed working for you and we hope your windows serve you well into the future; if you do have any issues, please let us know.
Thank you again for trusting us with your business; we hope that one day we might work with you again.
Best wishes
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent lovely windows!
Having had various other replacement windows including the so called best available plastic ones (which are rubbish) the Sash Window Workshop provided us with some fine examples which look really beautiful.
2015年10月1日
自発的なレビュー
The Sash Window Workshop からの回答
Hi Chris,
Thank you very much for the online review. We are delighted to hear that you are happy with the work that we carried out for you. We do our utmost to deliver the highest standards of product and service, so having positive feedback from really happy customers makes all the difference to us.
We enjoyed working for you and we hope your windows serve you well into the future; if you do have any issues, please let us know.
Thank you again for trusting us with your business; we hope that one day we might work with you again.
Best wishes
Richard Dollar
Managing Director
The Sash Window Workshop
First Class Service and Products
I have been working with The Sash Window Workshop for a few years now through an ongoing refurbishment programme at a large property in Highbury.
They always offer an excellent service from the initial sales meeting, through to the final product. Their work is to the highest standard all round, which I find both refreshing and unique in the building/property industry.
Their professional approach makes, what could be a very difficult job, stress free and easy. I wish everyone I worked with was of the standard of The Sash Window Workshop!
2015年10月1日
自発的なレビュー
The Sash Window Workshop からの回答
Thank you very much for the online review. We are delighted to hear that you are happy with the work that we carried out for you. We do our utmost to deliver the highest standards of product and service, so having positive feedback from really happy customers makes all the difference to us.
Thank you again for trusting us with your business; we hope to work with you again in the future.
Best wishes
Richard Dollar
Managing Director
The Sash Window Workshop
Glass the way it should be!
The sash window workshop have had years of experience manufacturing glass for their own use. They have now expanded to supply the trade. They have an excellent facility that is well run. The team are happy to advise on all aspects of glass.
They supply an excellent product at sensible prices and they can be flexible and helpful when those small emergencies happen.
I would recommend them without reservation
2015年10月1日
自発的なレビュー
The Sash Window Workshop からの回答
Hi Jerry,
Thank you very much for the online review. We are delighted to hear that you are happy with the glass we have supplied you with. We do our utmost to deliver the highest standards of product and service, so having positive feedback from really happy customers makes all the difference to us.
Thank you again for trusting us with your business; we hope to work with you again in the future.
Best wishes
Richard Dollar
Managing Director
The Sash Window Workshop
You get what you pay for!!
This is the second time I've used this company and I'm pleased to say they still continue to be totally professional, thorough and efficient. The quality of work and workmanship is truly impressive. No short cuts taken, meticulous in their approach and delivery.
2015年9月30日
自発的なレビュー
The Sash Window Workshop からの回答
Hi Mr Burch,
Thank you very much for the online review. We are delighted to hear that you are happy with the work that we carried out for you. We do our utmost to deliver the highest standards of product and service, so having positive feedback from really happy customers makes all the difference to us.
We enjoyed working for you and we hope your windows serve you well into the future; if you do have any issues, please let us know.
Thank you again for trusting us with your business; we hope that one day we might work with you again.
Best wishes
Richard Dollar
Managing Director
The Sash Window Workshop
Customer Service
I have worked with this company for many years, over various different projects. They have never disappointed and their customer service and attention to detail is superb.
I would not hesitate to recommend them to anyone.
I am a difficult and particular customer who stands no nonsense with our contractors - if they were not good we would not continue to use them.
2015年9月30日
自発的なレビュー
The Sash Window Workshop からの回答
Thank you very much for the online review. We are delighted to hear that you are happy with the work that we carried out for you. We do our utmost to deliver the highest standards of product and service, so having positive feedback from really happy customers makes all the difference to us.
Thank you again for trusting us with your business; we hope to work with you again in the future.
Best wishes
Richard Dollar
Managing Director
The Sash Window Workshop
They don't understand the term renovate
We asked this company for a quote to 'renovate' 4 of our sash windows. They took 2 of them off and re-hung them, replacing the sash cords, re-hanging the weights and draught-sealing them. The problem here is that the cracked panes of glass and weather worn timber remained. This is not renovation. This is re-hanging.
We needed to get a different company to remove the sashes, cords and weights and draught-seal to renovate them before repeating the job that the Sash Window had done previously. Money down the drain
We stopped the job at 2 sashes and they tried to charge 75% of the quote for half of the work, despite it not being the work we wanted. Legal threats when trying to negotiate. I couldn't recommend any lower.
Their saving grace is that the fitter was perfectly pleasant and competent. Just sent to do the wrong job by his management, who don't seem to understand the word renovate. I would have thought this should be a prerequisite for a company specialising in repairing and replacing victorian windows.
2015年9月30日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Mr Diamond,
I am sorry to read your review and indeed I am rather surprised at such vehement criticism, given the fact that you acknowledged in writing your responsibility for “signing up for the wrong works”. This is despite the fact that our schedule of work clearly stated that you were to have our draught seal and overhaul service, excluding decorations, and a very detailed specification of this service was freely available to you. I expect that the fact that there was 13 months between our initial quotation and your placement of an order may have had something to do with this.
The above said, we must accept that we have some responsibility for the fact that you, our customer, did not fully understand what we were going to do to your windows. We will try to make sure in the future we do not make that mistake again.
With regards to our service, the order was processed and booked with you efficiently and we arrived as scheduled to do our work. We carried out work to our specifications on two of the windows while you were away at work. Later, we received a call from you informing us that this was not what you actually wanted and that you wished to cancel the rest of the work, which was booked in for the next day. You told me that you were prepared only to pay a small part the value of the work carried out. I disputed this with you and we agreed, not unreasonably, that you would settle in full for the work completed. Contractually you were obliged to pay late cancellation costs, but we did not enforce this. I believe we acted entirely reasonably in this matter.
Lastly, I would like to point out that none of our previous email and telephone correspondence highlighted any suggestion of poor service or quality of work. This issue was simply a misunderstanding over the scope of our work.
I am sorry for the fact that our service did not suit your requirements. I acknowledge and am grateful for your positive comments about our fitter, his professionalism and his standards of work.
Regards,
Richard Dollar
Managing Director
The Sash Window Workshop
Sash Window Workshop
Quite expensive but an excellent quality product and great custom service. You get what you pay for. Highly Recommended
2015年1月11日
自発的なレビュー
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