Scentsational レビュー 

164
TrustScore 5段階評価の1.5

1.6

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Avoid this company. I purchased the Musk Is Great perfume, but it smelled like insecticide and appeared to be faulty. When I contacted customer service to request a refund, I was initially told that r... もっと見る

5つ星のうち4の評価

I have no problem with this company but Hermes are giving them a bad name.Hermes left a wet broken open box with £30 + value outside my home .The presentation boxes were damaged and couldn’t be given... もっと見る

5つ星のうち1の評価

Would not order from scentsational again I’m sad to say. Ordered a product and that part was fine. Product came. Then I needed to return it. Information on website wrong regarding returns. Messaged th... もっと見る

企業が回答しました

5つ星のうち1の評価

I placed an order on 7th dec I still haven’t received my order, I’ve emailed so many times and only had one response asking for my order number I provided this and again no response! These are all Xm... もっと見る

企業情報

  1. 化粧品・香水提供業者

さまざまな外部ソースから提供された情報

Scentsational Perfume brings you Cheap Perfume Online, including Designer Perfumes and Fragrances.


連絡先

1.6

ひどい

TrustScore 5段階評価の1.5

164件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

1.6

すべてのレビュー

(164)

過去12か月のレビュー数: 11

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5つ星のうち5の評価

Best Prices on the market!

Great service and best prices I've seen for beauty and fragrances compared with the usual high street retailers! Been shopping with Scentsational since early 2020 and have been a loyal customer since!

2021年1月29日
自発的なレビュー
5つ星のうち5の評価

Love the service they offer and omg…

Love the service they offer and omg they are soo cheap, bought gucci guilty from perfume shop 90ml and it was 80 quid plus 5 pound delivery, bought gucci guilty from here 150ml and it was 79 quid plus!! MENTAL, VERY RECOMMENDED!!!

2021年1月27日
自発的なレビュー
5つ星のうち5の評価

They sell authentic perfume with fast shipping at least

I live in America and Scentsational had a perfume that was only released in Europe. I wasn't fully convinced that I could trust that they sold authentic perfume. So i emailed them and got a prompt response and was given a manufacturer order for the perfume. Then once i purchased the perfume, i was expecting that since I was in America and it's was shipped from Europe that is would take longer than usual to get over here but NOPE! It took just 72 hours for the perfume and the perfume was in fact 100% Authentic.

2021年1月19日
自発的なレビュー
5つ星のうち1の評価

Don't order it via Hermes despatch

Hermes emailed and said my order has been delivered, I was home...they hadn't, then an email stating they had made an error and would deliver the next working day. The following day I get home from work to a card through the door stating it was left in my recycling bin, clearly wasn't as my bin was out on the street as it was recycling day! It wasn't in my green bin or the outhouse. Requested for this to be despatched again even though I had to purchase else where as it was for a gift, but the company have no customer service and don't respond to emails.

2020年12月22日
自発的なレビュー
Scentsational ロゴ

Scentsational からの回答

Hi Michelle
As per phone call i can confirm a replacement was sent and has now been received. See tracking below
https://track.dhlparcel.co.uk/?con=31488210012383+&app=TRACKING
If you need any further information please let me know
Regards

5つ星のうち1の評価

If i could give no stars I would

If i could give no stars I would. I placed an order with them on the 9th of December, to ensure the order would arrive by christmas. Fast forward 9 days later and I hadn't received a shipping confirmation so tried to get in touch. They then told me that hermes has my parcel and provided me with a tracking number. I contacted hermes who said that they hadn't received the parcel. I tried to call scentsationals, and waited on hold for about 6 minutes for an automated voice to tell me the offices were closed and ended the phone call. Their online chat is constantly offline so there is no way to get in touch with them at all, I'm down money and an xmas present. Beyond a joke of a company really

2020年12月17日
自発的なレビュー
5つ星のうち4の評価

I have no problem with this company but l.have with Hermes

I have no problem with this company but Hermes are giving them a bad name.Hermes left a wet broken open box with £30 + value outside my home .The presentation boxes were damaged and couldn’t be given as a gift.l was offered 50% discount or a replacement.l took the replacement offer as long as it wasnt Hermes delivering.Package came next day and my doorbell rung.

2020年12月15日
自発的なレビュー
5つ星のうち5の評価

Great service.

Ordered some Christmas presents and they arrived really quickly and were such good value for money. Thank you for making Christmas a bit easier for me xx

2020年12月11日
自発的なレビュー
5つ星のうち5の評価

They delivered my perfume

I had a little trouble at the start due to the courier. However, this company did everything they could to make sure I received my order.
Thank you.

2020年12月11日
自発的なレビュー
Scentsational ロゴ

Scentsational からの回答

HI Qamar
I have looked into this i can see the order has been refunded and now received.
Please confirm
Regards

5つ星のうち1の評価

I have placed an order 2 weeks ago with…

I have placed an order 2 weeks ago with next day delivery, I have not received a dispatch email, the phone number does not work all the have done is taken my money.

Would not reccomend!!

2020年12月7日
自発的なレビュー
Scentsational ロゴ

Scentsational からの回答

Hi
Looking into this further i can see the parcel was lost by DHL, However we agreed to send out a replacement order for the following day but you was not happy with this. I can confirm a full refund has been processed as per your request
Regards
Scentsational

5つ星のうち1の評価

Order never arrived and no response from customer services

I ordered a perfume on 14th September with 3-4 day delivery time. I received a confirmation email saying I would be notified when it was handed to the courier (Hermes). I did not receive any further emails and my order did not arrive. I have been trying to contact the seller via their website and through replying to the initial email but have had no response - not even about a refund. Also, the phone number given on their website and confirmation email does not work which seems very dodgy.

2020年11月24日
自発的なレビュー
5つ星のうち1の評価

order does not arrive

Ordered from their sale got a great deal....the order never turned up no apology no explanation just a refund

2020年10月27日
自発的なレビュー
Scentsational ロゴ

Scentsational からの回答

Hi Kelly
I have looked into this i can see an email was sent on the 17th October. I have resent this to you.
Regards
Scentsational

5つ星のうち5の評価

5 stars for amazing service and quick…

5 stars for amazing service and quick professional support with my order. I highly recommend this website as I do received my parcel and my amazing products on time with extra help from costumer service which was just excellent.
Highly recommend!!

2020年10月23日
自発的なレビュー

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