Schmiedmann レビュー 

Schmiedmann からの回答

2025年9月24日 に更新

Dear Paula

I am sorry you have had a poor experience shopping with us. This is something we work very hard trying to avoid.

This case is puzzling for us.
We normally pride ourselves of having good Quality Control on our shipments and we are working with the best shippers.

1. It is possible for us to track that we shipped all 25 Gaskets.
2. The box they were shipped in was sealed, so no parts could fall out during transport.
3. You acknowledged the box was undamaged upon receival.

For us this means that you received 25 gaskets in two bags.

I am sorry we have to have this discussion in public but we have to take care of our reputation as a good and trustworthy supplier of BMW and Mini parts.


Best regards
Kaare Kirstinesgaard, COO, Schmiedmann Odense A/S

Schmiedmann からの回答

2025年9月12日 に更新

Hallo

Hallo, Schmiedmann freut sich immer über zufriedene Kunden, und wir sind sehr froh über diese Bewertung.

Aber Ehre, wem Ehre gebührt – deshalb würden wir uns sehr freuen, wenn Sie die Bewertung auf schmiedmann.de verschieben.


Mit freundlichen Grüssen
Kaare Kirstinesgaard, COO, Schmiedmann Odense A/S

Schmiedmann からの回答

2025年7月1日

Dear L.Kristiansen,

We are very sorry for the inconvenience you had.
But we clearly state on our website that it can happen that freight charges can be higher than first quoted and expected.
In these rare cases you are of course completely free to cancel your order and get your payment back.
How can this be unfair?
BMW doesn´t provide any of their parts with measures so we have to manually measure and weigh all parts and add it to our database.
But as said in rare cases like yours we unfortunately don´t have the correct measurements so our freight quote isn´t correct – if that´s the case we will ask the customer if he wants to pay the additional freight costs or cancel the order and get his payment back. Since we guarentee our customers the world lowest prices on BMW & MINI parts there is no space in our profit to take part in the freight costs.

Once again sorry for the inconvenience and I hope for your understanding.

Have a great day 🌞

Br. Martin Thorup Andresen / CEO Schmiedmann Odense A/S

Schmiedmann からの回答

2025年6月26日 に更新

Dear Jean-Yves

I have read your review of us on Trustpilot, and I am truly sorry that you had a bad experience with your order. That was certainly not our intention.

On the contrary, we are doing a lot to continuously improve our customers' shopping experiences. We fully admit and apologize that we should have handled this situation better.

There is, however, some more information I would like to add:

On our website, the expected delivery time for this product is stated as 20 business days. Without it being an "excuse," please note that we mention "expected delivery" because unfortunately, we cannot always specify exactly when suppliers will deliver to us after we have placed an order with them. However, we are constantly working on improving our delivery information, including by gaining direct access to the suppliers' stock inventories, etc.

We ordered and received the rims, but unfortunately one of the rims were damaged upon arrival to our warehouse. We due to this had to order a replacement. Unfortunately we did not receive the replacement.
We have to remedy this, ordered the replacement rim with a competitor, of course free of extra charges for you
The good news is, that this rim will arrive in our warehouse tomorrow and we will ship the complete order tomorrow as well.

We try to anticipate such issues by keeping more stock than most of our competitors. For example, we will keep this product in stock going forward, so we can ship it immediately.

As always, our ambitious goal is to offer the world's largest selection and stock of BMW & MINI parts and accessories, as well as the lowest prices with a price guarantee.

Have a nice day

Kaare Skov Kirstinesgaard / COO Schmiedmann Odense A/S

Schmiedmann からの回答

2025年7月1日

Dear Liviu,

We are very sorry for the inconvenience you had.

The problem is solved now, but things didn´t go as planed so it did unfortunately take some time.

And once again sorry for the inconvenience and I hope for your understanding.

Have a great day 🌞

Br. Martin Thorup Andresen / CEO Schmiedmann Odense A/S

Schmiedmann からの回答

2025年5月15日 に更新

Hi

I am sorry for your shopping experience by us, this is not intended. We have a reputation for good customer service.

To our defence I would like to mention, that we actually did send you an email, explaining that the product was delayed and changed and asking you, if you wanted to cancel the order. You never replied to this.

We try to have as many products as possible available in our warehouse in order for our customers not to have to wait, but sometimes our suppliers, even though they normally are reliable cannot deliver on time. We are of course sorry for that.

Best regards Kaare Kirstinesgaard COO Schmiedmann Odense A/S

Schmiedmann からの回答

2024年12月23日

Hej Kim, jeg beklager meget hvis ikke du føler at du modtaget en korrekt behandling. Hvis du giver mig dit fakturanr. eller kundenr. så vil jeg gerne kigge på sagen. Men jeg vil også gerne opfordre dig til at holde en god tone. God Jul og Godt Nytår. Med venlig hilsen Martin Thorup Andresen / CEO Schmiedmann Odense A/S

Schmiedmann からの回答

2024年12月3日 に更新

Dear Aliaksandr,

I have read your review of us on Trustpilot, and I am truly sorry that you had a bad experience with your order. That was certainly not our intention.

On the contrary, we are doing a lot to continuously improve our customers' shopping experiences. We fully admit and apologize that we should have handled this situation better.

There is, however, a mitigating circumstance:

On our website, the expected delivery time for this product is stated as 7 business days. Without it being an "excuse," please note that we mention "expected delivery" because unfortunately, we cannot always specify exactly when suppliers will deliver to us after we have placed an order with them. However, we are constantly working on improving our delivery information, including by gaining direct access to the suppliers' stock inventories, etc.

We are in communication with you to see if we can find an alternative. The product is a French quality item, but the supplier has failed us in this case due to a high workload. You have as well the possibility to contact us by phone or email for a cancellation of you order.

We try to anticipate such issues by keeping more stock than most of our competitors. For example, we will keep this product in stock going forward, so we can ship it immediately.

As always, our ambitious goal is to offer the world's largest selection and stock of BMW & MINI parts and accessories, as well as the lowest prices with a price guarantee.

Have a nice day

Kaare Skov Kirstinesgaard / COO Schmiedmann Odense A/S

Schmiedmann からの回答

2024年11月21日

Dear Sirs, thank you very much for your constructive feedback. And please accept my deepest apologies for the inconvenience you had. I would really like to follow up on this so we can do better in the future. Would you provide me with your invoice number, name etc?. so I can check why things has been going wrong? Br. Martin Thorup Andresen / CEO Schmiedmann Odense A/S