The guarantee was honoured and we received a brand new frying pan. The pan was still non stick, however the base was wobbly. When we bought an induction hob it was no good. Thanks - we thoroughly rec... もっと見る
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レビュアーのコメントを見てみましょう
I initially had problems with my Scoville pans, as food kept sticking despite following the care instructions. I contacted Scoville by email, and they responded promptly and replaced the pans with a b... もっと見る
We love our Eaziglide pan set and unfortunately there was some degradation to the pans over the last seven years. My email was responded to within 24 hours and a new set will be here within the week u... もっと見る
企業が回答しました
The manufacturer avoids labelling its products as PFAS-free. It means they may (and likely do) contain fluorinated 'forever' chemicals, like Teflon, which is still commonly used in cheaper cookwar... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Scoville, we're all about making cooking in the kitchen a breeze. Our range of innovative non-stick products includes frying pans, saucepans, grill pans, baking trays, and more, all expertly crafted to meet your cooking needs. Designed in Great Britain. If you're an existing customer with a question about any of our products, please reach out via email, and our team will be happy to help.
連絡先
Whiteacres, LE8 6BB, Leicester, 英国
- reception@imperialgb.com
- www.scoville.me
3.8
ほぼ満足
1139件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 62％に回答しています
通常1カ月以内に回答
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Replaced my faulty pan with a new one.
Replaced my faulty pan with a new one.. excellent customer service .
2026年2月23日
Scoville からの回答
Hi Ann,
Thank you for your feedback. We’re glad we could resolve the issue and that our customer service team provided you with excellent support.
Thank you for choosing Scoville, and we hope you enjoy your new pan!
Best regards,
The Scoville Team
Great product
2026年2月23日
Scoville からの回答
Hi Terri,
Thank you for your feedback! We’re thrilled to hear you’re enjoying your product.
Thank you for choosing Scoville, and we hope it continues to serve you well!
Best regards,
The Scoville Team
5 Star ⭐
I was bought a set of pans for Christmas, with no receipt and only just come to use them. Unfortunately one of them was damaged.
When I explained this to the customer service team, specifically Victoria, they sent me a replacement pan out. Great service and fantastic products. Highly recommend.
2026年3月11日
自発的なレビュー
Scoville からの回答
Hi Patrick,
Thank you for your feedback! We’re glad we could resolve the issue and will be sure to pass your kind words on to Victoria.
We’re delighted to hear you’re enjoying your new pans and really appreciate your recommendation.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Good if you don't get a faulty product
They sent a damaged product at first and it took ages to get the item replaced.
The item however is good quality and the replacement was given to me.
I did have to pay for the return shipping however.
2025年9月24日
Scoville からの回答
Hi Katana,
Thank you for your feedback. We’re sorry to hear about the initial issue with your order and appreciate your patience while we arranged a replacement. We’re glad the new item has arrived and that you’re happy with its quality.
Under normal circumstances we would ask customers to contact us directly and would not expect you to pay return costs, subject to quality checks. If you have any questions, please don’t hesitate to reach out to our team at reception@imperialgb.com
Thank you again for choosing Scoville.
Best regards
The Scoville Team
I purchased a Scoville neverstick…
I purchased a Scoville neverstick frying pan from Dunelm. Although I mostly moved away from coated pans the “5x stronger than other non stick pans” claim persuaded me to give it a try. After only a few months the coating started to lift then peeled off. It went straight into the bin and out came my trusted stainless steel.
2026年3月8日
自発的なレビュー
Scoville からの回答
Hi Liv,
Thank you for your feedback. We’re sorry to hear that your Scoville pan did not meet your expectations.
As advised on our packaging, we strongly recommend reading the care and use guides to help get the most out of your Scoville cookware.
Our pots and pans are regularly tested and quality checked with the intention of lasting several years, so it’s surprising to hear that this has only lasted a couple of months.
If you believe your product is faulty, please email us at reception@imperialgb.com, and our QC team will investigate further.
Best regards
The Scoville Team
Scoville からの回答
Hi John,
Thank you for your feedback! We’re glad you found our service helpful.
Best regards
The Scoville Team
I made a claim against a faulty wok
I made a claim against a faulty wok, Victoria dealt with it very quickly and professionally, saying a replacement would be sent. After 7 days nothing. I made contact with Victoria who apologised for delay. At the same time Scotvill informed me that the wok could be expected within 7 days, a full 2 weeks without a wok.
2026年2月26日
自発的なレビュー
Scoville からの回答
Hi Ray,
Thank you for your feedback. We sincerely apologise for the delay in sending your replacement wok and understand how frustrating the wait must have been.
We’re glad that Victoria was able to assist you professionally, and we hope you are now happy with your replacement.
Thank you for choosing Scoville.
Best regards
The Scoville Team
I recently moved house and bought…
I recently moved house and bought nearly all the range for my new induction hob, as they were meant to be suitable, but unfortunately not!! Took nearly 20 mins on high power to reach boiling point!!! I went out and bought a cheap pan and reached boiled point within 1min, cos thought it was my new hob. I emailed the company 2 times, but no response. I did not keep receipts, as thought I would have no problems with my purchases, as good make!!
2026年2月9日
自発的なレビュー
Scoville からの回答
Hi Deborah,
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with your new pans.
We take concerns like this seriously and would like the opportunity to look into this for you. Please contact our customer service team at reception@imperialgb.com so we can assist you further.
Best regards
The Scoville Team
Scoville からの回答
Hi Stuart,
Thank you for your feedback! We’re delighted to hear you’re happy with our products and service.
Best regards
The Scoville Team
Even though some of the pans arrived…
Even though some of the pans arrived damaged they replaced them straight away and they are excellent so much so ive ordered the Yorkshire pudding tray and 2 baking trays thankyou.
2026年2月24日
Scoville からの回答
Hi Lisa,
Thank you for your feedback! We’re glad we could replace the damaged pans quickly and that you’re happy with them.
It’s great to hear you’ve ordered more from us, and we hope you're enjoying your new trays.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Very slow delivery
My order took 2 weeks to deliver, one item missing which was delivered 2 week later
2026年2月23日
Scoville からの回答
Hi Leslie,
Thank you for your feedback. We sincerely apologise for the delays with your order and for the missing item.
We appreciate your patience while this was resolved and hope you are now happy with your complete order.
Best regards
The Scoville Team
Definite never stick
I have a wide range of Scoville products which are unbelievably so easy to clean and never a problem with anything ever sticking .What a godsend they are.
2026年2月23日
Scoville からの回答
Hi Liz,
Thank you so much for your feedback! We’re delighted to hear that your Scoville products are making cooking easier and that you’re enjoying the non-stick performance.
We really appreciate your support and kind words.
Best regards
The Scoville Team
Thank you for fast delivery
Thank you for replacing a faulty saucepan so quickly and with honesty.
2026年2月23日
Scoville からの回答
Hi Jean,
Thank you for your feedback. We’re glad we could resolve the issue quickly and that you’re happy with the replacement. We really appreciate your kind words.
Best regards
The Scoville Team
Really shocked at the size of pan
Really shocked at the size of pan, nothing to help if you wanted to return item.
2026年2月23日
Scoville からの回答
Hi Mal,
Thank you for your feedback. We’re sorry to hear that the pan size wasn’t what you expected.
Please get in touch with our customer service team at reception@imperialgb.com and we’ll be happy to help find a suitable solution for you.
Best regards
The Scoville Team
Great products and very quick delivery!
2026年2月23日
Scoville からの回答
Hi Chris,
Thank you for your feedback! We’re delighted to hear you’re happy with our products and the quick delivery.
Best regards
The Scoville Team
Excellent customer service
Excellent customer service, quick to resolve any issues with a more than satisfactory result.
2026年2月24日
自発的なレビュー
Scoville からの回答
Hi Austin,
Thank you for your feedback. We’re delighted to hear you were happy with our customer service and that any issues were resolved to your satisfaction.
Best regards
The Scoville Team
Great customer service experience
Great customer service experience, fantastic response to enquiries.
2026年2月24日
自発的なレビュー
Scoville からの回答
Hi Sidal,
Thank you for your feedback! We’re delighted to hear you had a great customer service experience and that your enquiries were handled so well by our team.
Thank you for choosing Scoville.
Best regards
The Scoville Team
My enquiry was handled very well and we…
My enquiry was handled very well and we really appreciated the swift efficient response.
2026年2月18日
自発的なレビュー
Scoville からの回答
Hi Bob,
Thank you for your feedback! We’re delighted to hear you had a great customer service experience and that your enquiries were handled so well.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Couldn’t be happier with the service…
Couldn’t be happier with the service after reaching out following our pans becoming non stick any more. Replacement pans sent out the following day:
2026年2月18日
自発的なレビュー
Scoville からの回答
Hi Laura,
Thank you for your feedback! We’re delighted to hear you’re happy with the service and that your replacement pans were sent out quickly.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Slow on dispatch
Slow on dispatch. But quality products. Have been slowly changing all over to scoville jwhere possible.
Just need salt and pepper Shacker in there colours, Yorkshire pudding tins would be nice too.
2026年1月26日
Scoville からの回答
Hi David,
Thank you for your feedback. We’re sorry for the delay on dispatch but are glad to hear you’re happy with the quality of our products.
We’re thrilled that you’re gradually switching to Scoville where possible. For Yorkshire puddings, we have the Neverstick 12-Cup Cupcake Tray and the Ultra Lift 12-Cup Muffin Tray, both of which work really well.
Thank you for choosing Scoville.
Best regards
The Scoville Team
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