Extremely very happy as my lid had broken and a replacement was sent out immediately. Superb service from Scoville
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レビュアーのコメントを見てみましょう
The guarantee was honoured and we received a brand new frying pan. The pan was still non stick, however the base was wobbly. When we bought an induction hob it was no good. Thanks - we thoroughly rec... もっと見る
I am writing about their Neverstick frying pans. The bottom of the pan is concave meaning that any oil or butter you put in slides to the edges unless you put in an unwanted surplus. It is impossible... もっと見る
企業が回答しました
I purchased a Scoville Neverstick pan set which came with a lifetime guarantee that I registered at the time of purchase. Since then, I followed all guidance outlined in their care and use in... もっと見る
企業情報
当該企業による記述
At Scoville, we're all about making cooking in the kitchen a breeze. Our range of innovative non-stick products includes frying pans, saucepans, grill pans, baking trays, and more, all expertly crafted to meet your cooking needs. Designed in Great Britain. If you're an existing customer with a question about any of our products, please reach out via email, and our team will be happy to help.
連絡先
Whiteacres, LE8 6BB, Leicester, 英国
- reception@imperialgb.com
- www.scoville.me
3.8
ほぼ満足
1140件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 62％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Slow on dispatch
Slow on dispatch. But quality products. Have been slowly changing all over to scoville jwhere possible.
Just need salt and pepper Shacker in there colours, Yorkshire pudding tins would be nice too.
2026年1月26日
Scoville からの回答
Hi David,
Thank you for your feedback. We’re sorry for the delay on dispatch but are glad to hear you’re happy with the quality of our products.
We’re thrilled that you’re gradually switching to Scoville where possible. For Yorkshire puddings, we have the Neverstick 12-Cup Cupcake Tray and the Ultra Lift 12-Cup Muffin Tray, both of which work really well.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Scoville からの回答
Hi Mrs Jayasuriya,
Thank you for your feedback! We’re delighted to hear you received support quickly and that you were kept informed throughout.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Scoville Pan Replacement after fault.
Victoria at Scoville was extremely helpful and understanding about the fault with my pan, explained the cause in full, gave excellent advice for future care of my existing pans, and replaced my faulty pan free of charge, despite me being unable to give proof of purchase. Fully recommended!
2026年2月14日
自発的なレビュー
Scoville からの回答
Hi Lescargot,
Thank you for your feedback. We’re delighted to hear that Victoria was able to assist you and provide helpful advice for the care of your pans. We’re glad your faulty pan was replaced to your satisfaction and truly appreciate your recommendation.
Thank you for choosing Scoville.
Best regards
The Scoville Team
This is yet another product that…
This is yet another product that doesn’t perform as advertised. I’ve tried many different types, and this one falls into the same category. The non‑stick property disappears after 3–5 months, even though the coating shows no visible damage, typical for pans of this kind.
Manufacturers always blame the customer, usually claiming the pan was overheated. But what’s the point of buying a pan you can’t cook with? If cookers have standard heat settings, then the pans should be designed to handle typical use.
Save your time and money, unless you only need a pan that lasts 3–5 months.
Respnse form the Group Imperial Customer Services
"Our QC team has informed me that this pan show signs of having been overheated. This is indicated by the type of deterioration shown in images.
Non-stick cookware is not designed to be used on high heats and this is not unique to Scoville. To counter this, we construct our pans from aluminium which conducts and retains heat better than the likes of stainless-steel or cast iron cookware. This means that you can use your Scoville cookware on a medium-low heat and achieve the same results as you would on a higher heat in other cookware.
In our care and use guide, we advise cooking on a medium-low heat to preserve the non-stick coating.
As this type of damage falls outside of the guidance that we provide, this product is unfortunately not eligible for replacement under the lifetime guarantee."
2026年1月29日
自発的なレビュー
Scoville からの回答
Hi Sam,
Thank you for your feedback. We’re sorry to hear that our Scoville pans have not met your expectations.
Most non-stick manufacturers, including ourselves, recommend cooking on low to medium heat, as high heat can degrade the coating over time.
Our cookware is regularly tested and quality-checked to last several years, so the coating should not wear out in just 3–5 months under normal use. We strongly recommend following the care and use guides to get the best results.
If we can help further, please contact us at reception@imperialgb.com.
Best regards
The Scoville Team
Very good product
Very good product, had one faulty and it was replaced quick and efficiently.
2026年2月10日
自発的なレビュー
Scoville からの回答
Hi Kerry,
Thank you for your feedback. We’re glad your replacement was handled quickly and efficiently, and that you’re happy with your Scoville product.
Thank you for choosing Scoville.
Best regards
The Scoville Team
A really easy process
A really easy process. Fantastic customer service.
Thank you
2026年2月10日
自発的なレビュー
Scoville からの回答
Hi Melanie,
Thank you for your feedback! We’re delighted to hear you found the order process easy and that our customer service was helpful.
Thank you for choosing Scoville.
Best regards
The Scoville Team
All of my pots and pans started…
All of my pots and pans started sticking in under a year of normal use. When I contacted customer service, they offered to replace only one item — even though I had purchased two full sets of pots and four separate pans. After I questioned this, they stopped responding entirely and never replaced anything.
Their “guarantee” is meaningless. It’s simply a marketing tactic to get you to buy products that don’t perform as promised, with no real support when problems arise.
2025年8月6日
自発的なレビュー
Scoville からの回答
Hi HM,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration.
As advised on our packaging, we strongly recommend reading the care and use guides to help get the most out of your Scoville cookware. Our pots and pans are regularly tested and quality checked with the intention of lasting several years.
Damage caused by improper use falls outside the guidance provided in our care and use instructions. For this reason, not all items would be eligible for replacement under the lifetime guarantee.
We apologise if this was not clearly communicated in the lifetime guarantee information and will take this feedback into consideration.
Best regards
The Scoville Team
Scoville からの回答
Hi Roger,
Thank you for your feedback! We’re glad we could respond quickly and resolve your issue.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Misleading advertising
I bought a set of pans, plus some frying pans and. casserole pans to replace my old Tefal ones. I was really pleased with them to start with. They looked good and were nice and modern. Plus they had a lifetime guarantee (Including non-stick) on them what's not to love. It also states flake & peel free. I also bought their cooking utensils to go with it and help protect them. However after using them we started to find black bits in our food which we worked out was the coating off the pans. I raised this with Scoville only to be told they were damaged due to putting them in the dishwasher 🤔. Note I also put the frying pans and casserole one in the dishwasher but interestingly this hasn't happened with the frying pans or the casserole ones.
So my question is how can these be sold as dishwasher safe but you can't put them in the dishwasher can someone explain?? This is very misleading. I was told that the dishwasher detergents can harm the coating but was then told they couldn't recommended a suitable one to use with them 🤔. Therefore why are you marketing and selling these as dishwasher safe when in fact your saying they can't be washed in the dishwasher? Also you say they are flake & peel free, I can assure you they are not. How many people have bought these products by looking at what has been advertised only to find its incorrect. So any lifetime guarantee that you give is void. Really dissapoonted
2026年2月5日
自発的なレビュー
Scoville からの回答
Hi Naomi,
Thank you for taking the time to leave a review, Although our pans are technically dishwasher-safe, the level of abrasiveness in detergents can vary significantly between brands. In addition, local water composition can also contribute to wear when used in combination with certain detergents.
As detergent formulations change frequently and multiple external factors can influence results, we are unable to recommend a specific dishwasher detergent. For this reason, our care and use guide advises handwashing in warm, soapy water to help preserve the finish of the cookware.
To allow us to revisit this and hopefully resolve the issue for you, please contact us again at reception@imperialgb.com. Our customer service team will be on the lookout for your message.
Best regards,
The Scoville Team
10 characters
2026年1月28日
Scoville からの回答
Hi Jennifer,
Thank you for your review.
Best regards
The Scoville Team
Scoville からの回答
Hi Gillian,
Thank you for the wonderful feedback! It’s fantastic to hear that the pans are the best you’ve ever bought. We’re thrilled you’re enjoying them and truly appreciate you sharing your experience.
Best regards
The Scoville Team
Scoville からの回答
Hi Janette,
Thank you for your review. It’s wonderful to hear that our website was easy to navigate, delivery was fast, and that you’re enjoying your Scoville pans.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Handle turned rusty…
One of my pot lids had turned rusty after a couple of months.
With a lifetime guarantee, I contacted Scoville direct and attached photos of the damaged lid.
I got a new one sent out to me.
2026年1月28日
Scoville からの回答
Hi Sandra,
Thank you for your review. We're glad we could resolve the issue quickly and get a new lid out to you. It’s great to hear that our lifetime guarantee gave you peace of mind.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Scolleville Never stick range was sold…
Scolleville Never stick range was sold with a lifetime warranty, and the company has kept their promise. I kept my purchase receipt and contacted the business, who arranged a replacement pan. I'm very pleased with their service and would buy from this range again.
2026年2月4日
自発的なレビュー
Scoville からの回答
Hi SH,
Thank you for your review. We’re happy to hear you’re satisfied with your replacement product and our lifetime guarantee process.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Warranty Claim
There follow up was excellent sorted the issue and warranty claim without a fuss
2026年1月26日
Scoville からの回答
Hi Gavin,
Thank you for your review. We're delighted to hear that our team could handle your warranty claim smoothly and without any fuss. Customer satisfaction is always our top priority, and your feedback means a lot to us.
Thank you for choosing Scoville.
Best regards
The Scoville Team
I recently purchased a set of Saucepans…
I recently purchased a set of Saucepans and small frying pan from this company after reaading all good reviews. Unfortunately only one of the saucepans works with my Neff induction hub and it is against what they have stated in their advert. I contacted their support and after a month still have not recived any reply. I am very disapponited although quality looks solid.
2026年1月1日
自発的なレビュー
Scoville からの回答
Hi Kris,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you’ve experienced with your new saucepan set.
To help us resolve this matter, please could you email our customer service team again directly at reception@imperialgb.com, as we haven’t been able to locate your previous message. The team will be happy to assist you.
Best regards,
The Scoville Team
Quick and amazing service
I had a bit of damage on one of the pans, but it was replaced efficiently and I am very pleased.
Thankyou.
2026年1月7日
Scoville からの回答
Hi Avanti,
Thank you for your feedback! We’re delighted to hear that your pan was replaced efficiently and that you’re pleased with the outcome.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Takes forever to cook anything correctly
We bought the airfryer as it was reasonable priced. We have discovered that the cooking guidelines are absolutely way out. Everytime we cook anything we have to add at least 10 minutes to their cooking recommendations. So we won't be keeping it. Cooked some fish fingers for the grandchildren its say 7 mins 18 mins later after constantly restting the timer they were eventually cooked. If you want cheap and cheerful buy one but I think it was a waste of money
2026年1月27日
自発的なレビュー
Scoville からの回答
Hi Andrew,
Thank you for your review. We’re sorry to hear this problem has occurred with your air fryer.
To inquire about support for electrical products please get in touch with Asda directly on 0333 600 7700 or ASDATechsupport@TMTI.net
If you experience any further problems, please don’t hesitate to get in touch with us at reception@imperialgb.com
Best regards,
The Scoville Team
I couldn't be more dissatisfied.
I couldn't be more dissatisfied with the service I have recieved.
I purchased a new frying pan and wok from the Scoville website £50+.
Whilst waiting for delivery and doing a local shop I purchased the exact same product from Asda for £11.95 each ? I emailed Scoville to say if the haven't sent the items please dont waste the postage and could they send me a refund. Some days later they arrived in the post I check ed and filled out a returns form after speaking to a sales person sent it registered post as asked and that was the last I heard of it ??
I've sent another can you contact me request, after first phoning the technical dept, who put me through to an asda store , who put me through to Asda george, who then transfered me to an overseas dial tone which cut off after two rings ??
I bet if I phoned asking for a £1000 of new stuff they'd fall over backwards to give me a number.
Mark.
2026年1月7日
Scoville からの回答
Hi Mark,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you’ve experienced with your recent order.
When customers wish to return items, we are happy to accept returns and cover the postage costs if the product is faulty or damaged, or if there has been an issue with postage.
However, returns for reasons such as purchasing the same product elsewhere at a lower price are not eligible for a postage refund, as our products are available at a variety of retailers, with pricing that can vary throughout the year.
We sincerely apologise for any confusion or inconvenience you’ve encountered while trying to contact customer support. To help resolve this matter, please email our customer service team directly at reception@imperialgb.com, and they will be happy to help.
We hope this issue can be resolved promptly and that you enjoy using your Scoville products.
Best regards,
The Scoville Team
Scoville からの回答
Hi Cayley,
Thank you for your review. We're delighted to hear that our team could handle your warranty claim smoothly and without any fuss. Customer satisfaction is always our top priority, and your feedback means a lot to us.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
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