Scoville レビュー 

From the start of my query,Victoria was very supportive and dealt with my issue professionally

Do Not Buy Scoville Neverstick
I have previously purchased a range of Scoville products, which I was pleased with despite them most definitely not lasting more than 5 years. However, there is a big problem with their new products. Food stuck immediately to the ‘neverstick’ casserole dish I recently purchased and the coating came off into the food.
I made a complaint to their customer service, and their response was to just want to send me a replacement, which I didn’t want. They did not apologise or look into the problem.

Victoria dealt with my problem very efficiently. I am very happy with the outcome and her quick response - 10/10

Very helpful. Thank you.

Have tried to put a review on Scoville website three times and it appears they refuse to show it. I bought the whisk to go with saucepans but was so annoyed when it fell to pieces after 3 months of use. I dont have any way of returning to store. I know it was not expensive but in todays economic climate it should have lasted longer and I am getting no response from Scoville

Had an issue with a saucepan leaking from the handle rivets. Contacted the company who asked for photos. Did as asked and they've promised to replace the pan. 1st class service and pleasant and helpful agent. UPDATE: Replacement arrived very promptly. Victoria was very understanding and helpful. Thank you Victoria.

I love my pots from Scoville they are what they say nonstick and easy cleaned. I have had my pots and pans now for about 4 years and never had an issue. However I have noticed that the base of my most used pot has started to loose its colouring and looks more metallic than the black speckle it should be.
Having had a good experience I bought the slow cooker. Sadly that’s where the scoring went from 5 to 3 stars, after using it only 3 times none of which were in the last 6 months I decided to make a stew in it. When I looked inside I was horrified to see that the lining was flaking and one corner is through to the metal below. Very very disappointed.

Excellent customer service especially from Nathan.

Bought a frying pan from them 3 year ago. It’s been sticking in the middle despite good care.
I emailed them photos and they said I’d been overheating the pan and should only use it for low to medium heat and there’s nothing they can do to help.
Approach carefully as their lifetime guarantee means nothing

Very disappointed in the quality of the product. Had the saucepan and frying pan set. The non stick on the small frying pan is coming off already. The handles have broken on a couple of them already. Would not recommend this brand at all.

I was happy with the service I received from Victoria. Replacing my cookware was a seamless experience from the outset, from informing me exactly what I need to do, through to processing the subsequent tracking details.

Complaint dealt with in a professional and satisfactory manner

Excellent pans, excellent service

Great Customer Service

If you don’t register your saucepans with this company, even though it is lifetime guarantee, they won’t do anything!
No I wouldn’t recommend purchasing anything from them! The small frying pan keeps getting everything I cook in there stuck. I have emailed customer services with photos of my frying pan, no reply from them since I sent them.

I was experiencing some sticking with my previous wok, and the replacement process was smooth and efficient. Victoria and the Imperial team were very responsive and kind. The new wok works perfectly, and I am satisfied with the quality and support.

Excellent customer service and updates.

Bought the knife set with a block from Asda and also a sharpener and frying pan don’t waste your money absolute rubbish don’t stay sharp and sharpener doesn’t work the handles become sticky as for the frying pan everything sticks to it best place for these is the bin

Thanks to Victoria for exceptional customer services
I'd had a bad / sad week with one thing and another and Victoria made me smile and cheered me up, and resolved my issues, thank you