Seatfrog レビュー 1,219

After my phone was stolen I contacted them to try and get my Avanti Superfare ticket as it would have just gone to my email which I was no longer able to access (it also had 2 step verification setup so without the phone number I couldn't do anything). I eventually got a response from them and just when I thought I could give a sigh of relief I saw they send the ticket from my travel into London I a few times in my emails said it was the email out I needed. I followed up a few times but got no response. I then had to buy a very expensive ticket back defeating the purpose of buying the Superfare. Why do they not indicate their operating hours and when there is a sense of urgency from the customer why is the ticket not actioned. I dread to think what the refund process is going to be like.

Brilliant and responsive customer service team. Big shout out to Eibhilin who has solved my problems twice no in one month. Very impressed. I now always use them to book my tickets and upgrades!

The booking was straightforward and fast. What I liked most was the superb customer service, very supportive and helpful in case you have any troubles.

I wanted to highlight the courteous service of Ella, who solved my request smoothly.

Thanks again Ella

Zero communication. No number, no email response, no way of contacting unless you use twitter. I would expect better from a company based on last minute auctions. Made a twitter account to contact them and they never replied aside from their generic “how can we help” and nothing more after explained how they could help. awful company, misleading and unintuitive system. Furthermore, the system itself is explained so poorly and the information shown on the app does not help you at all. Feels like the app has never been tested further than the devs themselves. Do not use if trying to travel as more than 1 person! Still haven’t heard anything from them and the journey I was trying to get assistance with (in advance) is already over.

Sold me a first class upgrade on a train that didn’t have a first class carriage nor any services. When I requested a refund they were quick to say that I didn’t fill out the form correctly and just closed my ticket! So I raised another ticket and lo and behold the quick response has now gone to radio silence. Wouldn’t recommend to anyone! Stay clear of this fraudulent website that offers you an upgrade but produces nothing!

Absolutely outstanding and caring

Accidentally entered an auction without realising you need a ticket first then reluctantly bought the wrong advance single, and only realised it was the wrong one at the ticket barriers, told them as soon as I found out. Customer Service denied a refund and denied that their UI is confusing - it doesn't mention what you are buying during the auction buying process once.
I'm a full time software engineer - I understand how to navigate an app. Theirs is terrible.

Great customer service, fast and friendly - booked wrong day but got a refund with no hassle at all - very helpful

Easy to book upgrade. Had a slight issue with payment but resolved. Victoria was very helpful and her emails were a pleasure to read. I would definitely book an upgrade via Seatfrog again.

I had purchased 3 Return tickets through Seatfrog which, following a bereavement, I am now unable to use. I notified Seatfrog and with impressive speed and compassion, they have arranged for these fares to be refunded to me in full, waiving the usual admin charge. This is proper customer service. Efficient, effective and human. Well done Ella V and the team at Seatfrog and thank you.

Recenlt bought the wrong ticket this morning for the wrong train, communicated with Seat Frog who were quick in their response and led to a very positive outcome, I was very impressed and will defininatley use them again based on my (albeit) limied experience.

After a slight issue with a seat swap due to a confusing email situation, Seatfrog’s customer service were superb. They responded quickly, sorted my problem and applied a credit to my account. Great work, thanks.

over charged, billed for extra seats and not sat with my partner for travel.

Sadly i was mislead by this company who charged me for 3 tickets when there are 2 passengers. they also refused to refund the 3rd.

they sat me and my partner in opposite parts of the train when there were and are other seats available

customer service unhelpful and poor.

Thoroughly recommend Seatfrog, great experience to and from London and Edinburgh. Also bid for the wrong ticket and they were very helpful and would have fixed the situation, it I got outbid so it all worked out in the end. I will use again in the future and recommend the first class service. It’s so worth it 😊

I was sold an upgrade, and their was no first class available on this route. So, in a nutshell, I was scammed as what I was sold was not available. This is Fraud by false representation, and this in the United Kingdom is covered by the Fraud Act 2006. It's also known as fraudulent misrepresentation. An appalling service and they are not contactable by phone or email. IF YOU GET SCAMMED BY THIS FRAUDULENT OUTFIT, CONTACT YOUR BANK TO GET YOUR MONEY BACK!

We used Seatfrog to upgrade to first class. Exceeded all expectations and we enjoyed our upgrade from Peterborough to Newcastle. Easier than we imagined it would be.

Really good service to change train last minute used many times so easy and customer service is fantastic Victoria who I dealt with recently was fantastic understanding my situation. Top app for train travelling

Massive shout out for the lovely Victoria from Seatfrog for helping sort out my Superfate tickets today!! My daughter booked them but I thought it was under my email but alas it wasn’t. Panic set on with me but Victoria was through and extremely helpful. Ticket are sorted and off to London in the morning. Highly recommend this company and again Victoria your a star ⭐

I accidentally booked a ticket to the wrong destination. Realising my error I immediately cancelled it and booked the right ticket. I expected a long process to get a refund. Instead, Victoria L sorted out my refund very quickly and without fuss