The engineer (Dylan Williams) was extremely helpful. He was very thorough in his work checking the system and made some adjustments to 2 of the room monitors, as Iâd had problems with spiders setting... ãã£ãšèŠã
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Dillon, the service engineer for Secom plc was very polite and was thorough in his work.
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Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with... ãã£ãšèŠã
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Sorry for the late post. This review is in relation to our annual service/maintenance visit on 7th April 2025 by Jermaine Stephenson who is outstanding as a professional and as a gentleman. His knowle... ãã£ãšèŠã
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SECOM Plc ã«ã€ããŠ
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Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether itâs residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOMâs roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group â a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
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52 Godstone Road, CR8 5JF, Kenley, è±åœ
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
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Dillon, service engineer was very good
Dillon, the service engineer for Secom plc was very polite and was thorough in his work.
2026幎7æ15æ¥
SECOM Plc ããã®åç
Hi Mr Jeffs
We're delighted to hear that our service engineer was polite and thorough in his work. We appreciate you taking the time to share your positive experience with us and this has been passed on to Dylan and his manager.
Kind regards.
Lorraine.
The engineer (Dylan Williams) wasâŠ
The engineer (Dylan Williams) was extremely helpful. He was very thorough in his work checking the system and made some adjustments to 2 of the room monitors, as Iâd had problems with spiders setting the alarm off. He explained things well and advised me where I could purchase a spray to deter spiders.
2026幎7æ13æ¥
SECOM Plc ããã®åç
Good morning
We're happy to hear about your positive experience with our service. We appreciate you taking the time to share your feedback regarding the thoroughness of the system check and the helpful adjustments made to your room monitors. We're glad he could assist with the spider issue and provide useful advice. Thank you for your feedback.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Good morning
We're happy to hear that our engineer's professionalism and responsibility resonated with you. Thank you for your kind words which will be passed on.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Bruce
We are so pleased to hear you found our service professional. Thank you for your kind words.
Kind regards.
Lorraine.
The Service Engineer
The Service Engineer, Dylan was truly excellent. A big pat on the back from me!
2026幎7æ1æ¥
SECOM Plc ããã®åç
Hi Robin
We are so pleased to hear that you had such a positive experience with our service engineer. Your kind words are greatly appreciated and we'll ensure they are passed on.
Kind regards.
Lorraine.
Engineer was very professional
Engineer was very professional, polite and a very pleasant person.
2026幎6æ30æ¥
SECOM Plc ããã®åç
Hi Noel
We're delighted to hear that our engineer provided such a professional, polite, and pleasant experience. Thank you for sharing your positive feedback with us and this will be passed on.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Michael
We're so happy to hear that our engineer was polite, helpful, friendly, and knowledgeable. We truly appreciate your kind words and will ensure they are passed on.
Kind regards.
Lorraine.
Racist driver!
One of your drivers had racially abused us because we never give him way. Silver secom van reg: ME24 DKX . Thursday 25th June at 3:18pm in Colne. Will be reporting to the police as I have video footage of him swearing
2026幎6æ25æ¥
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SECOM Plc ããã®åç
UPDATE 2nd July 2026.
Please can you send the footage mentioned into customerservices@secom.plc.uk so that this can be sent to the appropriate manager for review and action.
Thank you.
Good morning
Thank you for your feedback. I am sorry to hear of the experience you describe. We, as a Company, take driving issues very seriously and where sufficient information is provided the matter is fully investigated and appropriate action taken. I have noted the number plate provided and would be grateful if you could send the footage mentioned into customerservices@secom.plc.uk so that this can be sent to the appropriate manager for review and action.
Kind regards.
Lorraine.
Prompt and efficient service engineer
2026幎6æ24æ¥
SECOM Plc ããã®åç
Hi sue
We are so glad to hear that our service engineer provided you with prompt and efficient service. We appreciate your positive feedback which has been shared with the engineer and his manager.
Kind regards.
Lorraine.
Driver training needed?
Appreciate that you probably have multiple drivers but one of them was driving stupidly along the A228 this morning. Not the type to write an angry review but he was swerving in between cars, getting right up close behind them... just so dangerous. Why put other people at risk? I mean seriously, I doubt anything will happen and he will continue like that but I would not want to work with a company that is comfortable with their employees driving like that. Will take it down if acknowledged - just a bit of humanity?!?
2026幎6æ24æ¥
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SECOM Plc ããã®åç
Hi Lauren
Thank you for your feedback. We are sorry to hear of the experience you describe. We, as a Company, take driving issues very seriously and where sufficient information is provided the matter is fully investigated and appropriate action taken. In order that the matter raised can be investigated further, please send any vehicle registration details along with any footage into customerservices@secom.plc.uk and this will then be sent to the appropriate manager for review.
If this information is not available we understand and will ensure all drivers are reminded of their responsibilities.
Kind regards.
Lorraine.
Engineer caEngineer came early as I requested and completed testing quickly.me early as I requested andâŠ
Engineer came early as I requested and completed testing quickly.
2026幎6æ22æ¥
SECOM Plc ããã®åç
Hi Mr Mistry
We're glad to hear our engineer met your request and completed the testing quickly. Thank you for your feedback.
Kind regards.
Lorraine.
As a longstanding SECOM customer I haveâŠ
As a longstanding SECOM customer I have always been impressed with the contact and updates on timing which I needed to make.
2026幎6æ15æ¥
SECOM Plc ããã®åç
Hi Miss Blois
We truly appreciate your kind words. We are delighted to know our communication and updates have consistently met your expectations as a valued customer.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Debbie
We're glad to hear our engineer was on time, polite and efficient. Thank you for your kind words which will be passed on.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Margaret
We're happy to hear that we met your expectations and delivered on time. Thank you for your positive feedback.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Judith
We're glad you found our engineer competent and knowledgeable. We appreciate your feedback and will ensure it is passed on.
Kind regards.
Lorraine..
SECOM Plc ããã®åç
Good morning
Thank you for taking the time to review us. We really appreciate the positive feedback about the service you received.
Kind regards.
Lorraine.
Very good service
2026幎6æ9æ¥
SECOM Plc ããã®åç
Hi Mr Glithero
Thank you for completing this review and for your kind comment regarding the very good service which will be passed on to the engineer and his management team.
Kind regards.
Lorraine.
Pleasant experience
Pleasant experience, the engineer was very polite and professional. Regards William Power
2026幎6æ9æ¥
SECOM Plc ããã®åç
Hi William
We're glad to hear you had a pleasant experience and found our engineer polite and professional. Thank you for your kind feedback which will be passed on.
Kind regards.
Lorraine.
The engineer that came was great!
2026幎6æ2æ¥
SECOM Plc ããã®åç
Hi jessica
We're glad you had a great experience. We appreciate your kind words about our engineer and this will be passed on.
Kind regards.
Lorraine.
The engineer arrived in the allocatedâŠ
The engineer arrived in the allocated slot and was very friendly. He was considerate and kept me informed of what was going on.
2026幎5æ28æ¥
SECOM Plc ããã®åç
Good morning
We are so pleased to hear that our engineer provided such a friendly and informative service. Thank you for your wonderful feedback which will be passed on.
Kind regards.
Lorraine.
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