The engineer (Dylan Williams) was extremely helpful. He was very thorough in his work checking the system and made some adjustments to 2 of the room monitors, as Iâd had problems with spiders setting... ãã£ãšèŠã
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Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with... ãã£ãšèŠã
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Sorry for the late post. This review is in relation to our annual service/maintenance visit on 7th April 2025 by Jermaine Stephenson who is outstanding as a professional and as a gentleman. His knowle... ãã£ãšèŠã
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I have been a customer for many years and every year I have the same discussion with the accounts department! This year the engineer who came was amazing, he was polite and very informative and told m... ãã£ãšèŠã
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SECOM Plc ã«ã€ããŠ
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Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether itâs residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOMâs roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group â a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
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52 Godstone Road, CR8 5JF, Kenley, è±åœ
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4.7
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The engineer that came was great!
2026幎6æ2æ¥
SECOM Plc ããã®åç
Hi jessica
We're glad you had a great experience. We appreciate your kind words about our engineer and this will be passed on.
Kind regards.
Lorraine.
The engineer arrived in the allocatedâŠ
The engineer arrived in the allocated slot and was very friendly. He was considerate and kept me informed of what was going on.
2026幎5æ28æ¥
SECOM Plc ããã®åç
Good morning
We are so pleased to hear that our engineer provided such a friendly and informative service. Thank you for your wonderful feedback which will be passed on.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Good morning
Thank you for taking the time to review us. We really appreciate the 5 star review and positive feedback about our service.
Kind regards.
Lorraine.
TOP MANâŠ
The engineer who came is very helpful and informative when it comes to questions,and thatâs what customer service,having worked in the customer service industry.
2026幎5æ28æ¥
SECOM Plc ããã®åç
Hi Michael
We're so glad to hear our engineer provided such a helpful and informative service. Thank you for sharing your positive experience.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Cathy
Thank you for the 5 star review. We really appreciate the positive feedback about our engineer and the service he provided.
Kind regards.
Lorraine.
A very professional and efficientâŠ
A very professional and efficient engineer undertook our service
2026幎5æ20æ¥
SECOM Plc ããã®åç
Hi Kan
We're glad to hear our engineer provided professional and efficient service. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
I think it is a waste of time
Always there is a problem with the system goes down few days ago the engineer was her to fit the part but he could have changed the batteries while here, but no few days later another one came to change them and charge me fees to do the job it is ridiculous..!!! what have 2 engineers out in space of couple of days.!?
2026幎5æ13æ¥
SECOM Plc ããã®åç
Good afternoon
Thank you for your feedback. The matter has been reviewed internally and our records show that the first attendance was for the call out however the second attendance was a planned maintenance visit which typically can take more time. This was the case on this occasion where the batteries were changed as part of the annual service. The second attendance forms part of your annual contract alongside other elements.
Kind regards.
Lorraine.
We moved into a new house with a secomâŠ
We moved into a new house with a secom alarm already installed. The team were quickly able to respond to our request for some upgrades.
2026幎5æ4æ¥
SECOM Plc ããã®åç
Good morning
We're happy to hear that our team quickly responded to your request for upgrades after you moved into your new house. Thank you for your positive feedback.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Good afternoon
Thank you for the 5 star review. We really appreciate the positive feedback about our service and especially your comments about the staff.
Kind regards.
Lorraine.
The service engineer was excellent
2026幎5æ6æ¥
SECOM Plc ããã®åç
Hi Mark
We're happy to hear that our service engineer provided excellent service. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Efficient and considerate service
Efficient and considerate service- came a bit earlier than expected but fortunately we were in and he did the service well.
2026幎4æ30æ¥
SECOM Plc ããã®åç
Hi Mr Matthews
We appreciate you taking the time to share your feedback. We're glad the service was done well, and we'll try to be more precise with our arrival times in the future.
Kind regards.
Lorraine.
Very professional pleasant engineerâŠ
Very professional pleasant engineer ,who explained exactly what he was doing..
2026幎4æ23æ¥
SECOM Plc ããã®åç
Hi Mrs Haydon
We're happy to hear that the engineer's professionalism and clear explanations stood out to you. Thank you for your positive feedback; it means a lot to us.
Kind regards.
Lorraine.
Dylan the Engineer had been before toâŠ
Dylan the Engineer had been before to service the alarm, i knew him and he was familiar with the system. Very thorough.
2026幎4æ22æ¥
SECOM Plc ããã®åç
Hi Sarah
We're happy to hear that the service was thorough and that you were familiar with Dylan, our engineer. We appreciate you taking the time to leave your feedback and it will be passed on.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Mr Abbasi
Thank you for taking the time to review us. We really appreciate the positive feedback about our engineer and the service he provided. Kind regards.
Lorraine
Bradley was very competent andâŠ
Bradley was very competent and informative with regard to the alarm serving.
A good service all round.
2026幎4æ22æ¥
SECOM Plc ããã®åç
Hi Yvonne
We're happy to hear that the service was good and that the engineer was competent and informative regarding the alarm service. We appreciate your feedback and will ensure it is passed on.
Kind regards.
Lorraine..
The technician was clearly veryâŠ
The technician was clearly very experienced. He knew exactly how to fix things straight away. Whilst I can't fault any of the technicians that come, this one is my favourite. Very efficient.
2026幎4æ16æ¥
SECOM Plc ããã®åç
Hi Sue
We're happy to hear that you had such a positive experience with our engineer. We appreciate your feedback and are glad the service was efficient and met your expectations. Thanks for taking the time to share your review.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Mrs Clark
We're happy to hear that the engineer provided excellent and efficient service. Thank you for your positive feedback; we appreciate it a lot.
Kind regards.
Lorraine.
Experience counts
Your engineer, Chris, has visited on several occasions. He is always polite and helpful if any problems arise does his best to address the issues. His main concern is keeping the system working with minimum fuss for the customer. His extensive knowledge of the system is a bonus.
2026幎4æ15æ¥
SECOM Plc ããã®åç
Hi Mr and Mrs Gill
We appreciate you sharing your positive experience. We're happy to hear that the engineer's expertise and dedication to ensuring a seamless system operation met your expectations. It's great to know his politeness and helpfulness were valuable to you and your feedback will be passed on.
Kind regards.
Lorraine.
Secom stand alone with their customerâŠ
Secom stand alone with their customer service and overall response to customer needs and their staff are simply CLASS
2025幎11æ26æ¥
SECOM Plc ããã®åç
Hi Mr Ibe
We appreciate your kind words. We're happy to hear that our customer service and response to your needs, along with our staff's quality, resonated positively with you.
Kind regards.
Lorraine.
The guy who did the checks wasâŠ
The guy who did the checks was friendly, fun ,lovely sense of humour and approachable. Appeared to really enjoy his job/
2026幎4æ14æ¥
SECOM Plc ããã®åç
Hi Tracey
We're happy to hear that the staff member made your experience so positive with their friendly and fun attitude. We appreciate your feedback and are glad you enjoyed your visit.
Kind regards.
Lorraine.
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