Moderny レビュー 

Moderny からの回答

2024年11月27日

Thank you for sharing your detailed feedback. We're sorry to hear that your experience didn't fully meet your expectations. We understand that the delivery time was longer than anticipated, and we are continuously working to improve our shipping processes to ensure faster delivery times. We also regret that the product didn’t offer the space-saving benefit you were looking for. Your observations are invaluable and help us refine both our product selection and descriptions.

Should you have further concerns or wish to explore alternative solutions with us, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re here to help.

Moderny からの回答

2024年11月26日

We sincerely apologize for the frustration and disappointment you’ve experienced with your recent order. Your trust is important to us, and we deeply regret that this situation has left you feeling dissatisfied. Please know that we take concerns like yours very seriously, and it’s never our intention to leave a customer without a resolution.

We would like to investigate this matter further to ensure clarity and find a way to make this right. Please reach out to our customer service team at Hello@moderny.co with any additional details or concerns you may have. We are committed to providing you with the support you deserve and addressing this issue to your satisfaction.

Moderny からの回答

2024年11月26日

Thank you for taking the time to share your feedback about your recent purchase. We’re truly sorry to hear that the stained glass book lamp did not meet your expectations. Your experience is important to us, and we deeply regret that the product’s quality fell short of what you anticipated.

We aim to provide items that bring joy and satisfaction, so it’s disheartening to know that this wasn’t the case for you. We’d appreciate the chance to address your concerns and work toward a resolution. Please reach out to our customer service team at Hello@moderny.co, and we’ll do our best to assist you. Your feedback is valuable to us, and we’ll use it to ensure improvements in our products and services moving forward.

Moderny からの回答

2024年11月26日

Thank you for sharing your feedback with us. We sincerely apologize for any disappointment you experienced with your recent order. We understand how important it is for the items you purchase to meet your expectations, and we're sorry to hear that the color of the pillows did not align with what you had hoped for. While color variations can sometimes occur due to screen displays, we recognize how frustrating this situation must be, especially since you haven’t even opened the packaging.

We strive to make things right for our customers whenever possible, and we’d love the opportunity to look into this further. Please reach out to our customer service team at Hello@moderny.co so we can explore potential resolutions and find the best way to assist you. Your satisfaction is important to us, and we truly value your feedback as it helps us improve our service and your shopping experience.

Moderny からの回答

2024年11月21日

Thank you so much for your feedback! We’re thrilled to hear that your ornaments arrived safely and that you’re pleased with their quality. Ensuring our items are beautifully crafted and carefully packed is a top priority, so it’s wonderful to know we hit the mark for you.

We’re also glad the shipping time met your expectations. If there’s anything else we can assist you with or if you need help with future orders, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again!

Moderny からの回答

2024年11月15日 に更新

We’re truly sorry to hear about your experience with Moderny, and we completely understand how frustrating this must be for you. It sounds like you’ve encountered significant issues with their product sourcing and delivery processes, which can be incredibly disappointing when you’re expecting quality and timely service.

I encourage you to contact our customer service team directly. They’ll be happy to look into your case more closely and explore potential solutions to address your concerns. Your feedback is important to us, and we appreciate you taking the time to bring this to our attention.

Moderny からの回答

2024年11月14日

Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced. After reviewing our records, we were unable to locate any email from you regarding this matter. Could you kindly confirm that your email was sent to Hello@moderny.co? This will help us ensure that your concerns are properly addressed. We take pride in our customer service and are committed to resolving this issue promptly.

Rest assured, we are eager to resolve your order discrepancy and ensure you receive the second butterfly table. Please forward any relevant order details to Hello@moderny.co, and we will immediately investigate and provide a solution. Your satisfaction is important to us, and we appreciate the opportunity to make this right.

Moderny からの回答

2024年11月12日

Thank you so much for your positive feedback! We’re thrilled to hear that our communication met your expectations and that your order arrived as promised. Our team strives to ensure that our customers are always kept informed, and we’re glad that we could deliver your order on time and as expected.

Your satisfaction is our top priority, and we're grateful for your trust in our service. Should you need any assistance or have any further questions in the future, please don’t hesitate to reach out. We look forward to serving you again!

Moderny からの回答

2024年11月9日

Thank you so much for your positive feedback! We're delighted to hear that you’re pleased with the product and that our communication met your expectations. Ensuring timely deliveries and keeping our customers well-informed are top priorities for us, and it’s great to know that everything went smoothly for you.

If there’s anything else we can do to further enhance your experience or if you have any additional feedback, please feel free to reach out. We truly appreciate your support and look forward to serving you again in the future!

Moderny からの回答

2024年11月6日

Thank you for your feedback! We're delighted to hear that you found our service fast and efficient. At Moderny, we strive to provide a seamless experience for all of our customers, and it's great to know we met your expectations.

Should you need any assistance in the future, don't hesitate to reach out. We're always here to help!

Moderny からの回答

2024年11月6日

Thank you so much for your kind words and for sharing your experience with us! We’re thrilled to hear that our team at Moderny was able to assist you in tracking your parcel and provide the support you needed. Our priority is to ensure every customer feels taken care of, and we’re glad we could help resolve the situation quickly and smoothly. Your satisfaction is our greatest reward!

It’s wonderful to hear that the parcel was safe at your local delivery office, and we’re always here to help with any concerns, no matter how big or small. Your feedback truly motivates us to continue delivering excellent service. Should you need any further assistance in the future, please don't hesitate to reach out. Thank you again for choosing Moderny!

Moderny からの回答

2024年11月4日

Thank you so much for your thoughtful feedback! We’re delighted to hear that the duck light brings a smile to your face and that it’s exactly what you were looking for. We always aim to offer products that are both cute and functional, and we're glad you were able to take advantage of the sale to bring it into your home.

We understand your concerns about the product’s origin, and we appreciate your understanding. Rest assured, we select our products carefully to meet the quality expectations our customers deserve. If you have any questions or concerns down the road, don’t hesitate to reach out—we’re here to help and make sure your experience remains a positive one!

Moderny からの回答

2024年11月4日

Thank you for your positive feedback! We're thrilled to hear that you are happy with both the product and the quick delivery. Ensuring that our customers receive quality products on time is our top priority, and your satisfaction is exactly what we strive for.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again!

Moderny からの回答

2024年11月2日

Thank you so much for your enthusiastic recommendation! We're thrilled to know that you had such a positive experience with both our customer service and products. Your satisfaction is our top priority, and it's always rewarding to hear that we're meeting and exceeding expectations.

We truly appreciate your trust and support. It means the world to us that you would encourage others to purchase with confidence. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We're always here to help!

Moderny からの回答

2024年10月27日

Thank you so much for sharing your experience with us! We're thrilled to hear that your two book lamps arrived within two weeks and just in time for your gifting plans. We understand that ordering internationally can sometimes bring uncertainties, and we’re so glad the shipping process met your expectations, ensuring a timely arrival.

Our team is committed to providing a smooth and reliable experience for our customers, regardless of location. We’re delighted that you’re satisfied with your purchase and that the lamps have met your needs. Should you have any further questions or require assistance, please don't hesitate to reach out. We’re here to help and ensure every aspect of your experience with us is a positive one!

Moderny からの回答

2024年10月26日

Thank you so much for your feedback! We're thrilled to hear that you enjoyed the quality and beauty of our selections, as well as our customer service. Our team strives to ensure that each experience is seamless and exceeds expectations, so it’s incredibly rewarding to know we met that standard for you.

Your kind words motivate us to continue providing the highest level of service and quality. Should you need any assistance or have more feedback to share, please feel free to reach out. Thank you again for choosing us!

Moderny からの回答

2024年10月26日

Thank you for your kind feedback! We're delighted to hear that you found our product to be of great value. Ensuring quality at a reasonable price is a priority for us, so knowing that you've enjoyed both is truly rewarding.

We appreciate you taking the time to share your experience. If there's anything further we can assist you with, or if you have any additional feedback, please don't hesitate to reach out. We're here to make every interaction a positive one.

Moderny からの回答

2024年10月25日

Thank you so much for your wonderful feedback! We're thrilled to hear that you love the bear rug for your nursery—it sounds like a perfect addition to your space. Knowing that it's soft and looks lovely is exactly what we aim for in our products. We're also glad that our customer service team was able to provide you with excellent follow-up to ensure your delivery went smoothly.

We truly appreciate your recommendation and your continued support! It's always a pleasure to serve customers like you, and we look forward to assisting you again in the near future. Should you need anything or have any questions, don’t hesitate to reach out.

Moderny からの回答

2024年10月23日

Thank you for your feedback! We’re so glad to hear that you liked the bamboo lid jars and that your delivery experience was positive. Our goal is to offer both high-quality products and efficient service, and it’s great to know we met your expectations.

We truly appreciate your support and look forward to serving you again. If you ever have any questions or need further assistance, please don’t hesitate to reach out!

Moderny からの回答

2024年10月23日

Thank you for your feedback! We’re pleased to hear that your experience was smooth and hassle-free, with your item arriving promptly. Ensuring a seamless purchasing process is what we strive for, and it’s great to know that everything met your expectations.

We appreciate your kind words about our customer service and look forward to serving you again in the future!